Haven't gone on a trip yet and am now being asked to review my trip

Does not in still confidence ..

Got a reply to this saying it was in fact a "review" of the initial contact with the CS rep.

Funny that as it said "finished your trip"
I have paid a deposit 4 days ago and not heard back, not even a thank you.

Seems to be a theme with this company.
All over you until you pay, Then all goes very quiet.

Some retraining on comms needed methinks
Hi there,

Thanks so much for the comment. Let me clarify.

The request that is sent at this stage is to review the service you received from our team member. Hopefully you found it very informative and useful.

We use the feedback to improve our service levels. It just helps us make sure we are responding clearly, swiftly and with the passion and the love that we have for Africa.

You are going to have an amazing time exploring Southern Africa. Tammy actually used to guide that trip for years.

You are in very safe hands :)

Deepest apologies for delay with the response.

Kindest regards

Andrew (Founder of AOT)
African Overland Tours is rated 4.79 based on 214 reviews

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