Do yourself a favour and steer well clear of anything to do with Ageas. I have a claim with them which they authorised last November (2021). It is now 18th March and my kitchen and dining room are still building sites, and all Ageas say is that they passed it on to their contractor (Claims Consortium) to progress the work. Claims Consortium then gave the job to their preferred supplier (Price Brothers) to do. Price Brothers came and stripped out the kitchen and dining room floors in November, so far so good. Then the work stopped and no workers for over 6 weeks as we live in this building site. Price Brothers want to do the work but are awaiting confirmation for the go ahead as Claims Consortium have query on cost. A total impasse so on February 8th Ageas appoint a loss adjuster from “AED” who be promises to solve the issue. It’s 18th March and this is still going on, despite my written, e-mail and phone call attempts to get this moving. It takes Ageas 30 minutes on average to answer their phone, Claims Consortium is even longer, AED return calls but have nothing positive to report, even though they are the adjuster. Ageas tell me they have logged my complaint (that’s over 5 weeks ago now) but they show no sign of wanting to help, they pass me back to the Loss Adjuster. My wife and I have a temporary kitchen on our drive, it is freezing, it’s like a wet room some days, our lives are a mess in our home. The Ombudsman can’t help until we get a “final” solution from Ageas, so we are snookered on all fronts. Ageas show no signs of expediency and certainly do not care about our welfare or their duty of care. They blame Covid (yes still doing that) and storm Eunice (19th Feb …..3 months after our claim started) for their abysmal response times. I seriously you think twice before using Ageas.