We had a burst water pipe so needed to call the home emergency line on a Saturday afternoon. It took 1 hour 25 minutes of queueing just to speak to someone to report it. I was promised a call back from an emergency plumber within 2 hours. It's now been 16 hours with no call back, which from other reviews seems to be commonplace. I have tried to call again but repeatedly received messages saying that they were too busy to take any calls and to try again later. Absolutely insulting for what is meant to be an emergency line. When my call was finally placed in a queue, I waited for an hour and a half before being cut off. Meanwhile there has been water gushing out of a broken pipe for almost 24 hours. Their emergency cover is completely mis described and not at all fit for purpose. When there is an emergency they make it as hard as possible to claim on the service so that you are forced to go elsewhere to get the problem resolved. Staggeringly incompetent service and without doubt the absolute worst company I have ever dealt with.