This service is incredibly slow. Even after compensation was successful. Air advisor took over 3 months to process payment. Each time I would ask them if the bank details are correct. They say it was but then 30 days later (when I chase), they say it isn’t. The name wasn’t right, the Iban number is missing etc etc. if you need these things as mandatory, then update the form so it’s impossible to put an incorrect value in. If the bank details MUST be the same name as the ticket holder then don’t allow users to choose their own name! Web site is shocking and badly built. Support is slow. I have two claims for the same flight. One has been successfully claimed, the other is stagnant. Makes no sense.