First I thought I was dealing with the airline. Air Advisor requested the same information over and over. It was not made clear who they were and what they did until after the fact. It took over 5 months to process. They sent an invoice and requested bank information. Then when it was time to pay they changed the invoice. I questioned why and they told me the court was involved so they were taking half the refund. The first invoice with more money we were told it was settled. Then when they took 1/2 my refund. I asked for a copy of the court findings and was completely ignored. They never answered the phone or responded to my emails. I contacted the management and he sent a BS reply. Very poor service.