You have taken 7 months to send the compensation so I messaged you and suggested you should send me a reduction in your percentage fee charges for compensating the delay so you didn’t even have any respect to reply to my request suggestions I asked that you send 520 euros instead of the 420 euros but again you didn’t reply so then you sent the compensation of 420 euros on 6.3.24 so I iam grateful that you have finally received the compensation from Brussels airways but you didn’t get the compensation for over 7 months so I think it’s fair for me to collect a reduction in your charges as you haven’t lived up to your promotional claim of getting my compensation by six months this is not correct in my case so I would like a reduction in your charges of 180 euros to 120 euros so you will send 60 euros to my back account which you already have my bank details as I have received 420 from you sending 60 euros will make feel it’s a fare outcome as a customer I do hope you respond with the correct actions to make a better score ratings of your service which very Poor in my rating please help me to make your rating better thank you
1 year ago
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