The agency contacted me relatively quickly to inform me they obtained the reimbursment from the airline, but this was followed by two months of e mails regarding the amount they will pay me, which was half of my expenses and the other passenger's that was supposed to fly with me (including responses that wasn't relevant to what I have asked and half responses, meaning they ignored some questions from me) only to let me know after TWO MONTHS that the amount is just for me and my companion was supposed to do a different request even though they ask in their complaint request if you travelled with someone else too and you want to receive compensation for that person aswell. Waste of nerves and time, I would ve obtained the money way sooner and easier from the airline itself, so I paid AirAdvisor to waste to months of my life.