To whom it may concern, Even one star is too much. I am writing to formally express my dissatisfaction with the handling of my recent compensation claim. I initially engaged your services to help secure compensation for a delayed and subsequently canceled flight. During this process, your team inquired about any additional expenses I incurred, which I confirmed. However, despite failing to secure the compensation I requested for the delay and cancellation, you still charged a 30% service fee based on those additional expenses. At the time, I was already in discussions with the airline to recover these expenses directly. I explicitly requested that you cancel your involvement regarding these expenses, as I was handling this aspect independently. However, I was informed that you were unable to do so. After contacting the airline, they confirmed that AirAdvisor could have withdrawn the claim from your side but chose not to. The lack of transparency and refusal to honor my cancellation request reflects poorly on your services, and I am left feeling misled by your actions. I am disappointed by this experience and expect a review of my case and the fee charged under these circumstances. Sincerely, Christoffer