Initially, I thought it was some kind of a scam, but to my surprise, a very authentic unique experience where the airline had declined my claim, whereas AirAdvisor turned around and said my claim was paid without much efforts the documents that requested initially like my passport which I was reluctant initially to give it to them, not knowing where I was sending-my efforts made by AirAdvisor airline paid without needing the passport. The only thing I had to support my claim was with my boarding pass and the electronic ticket. Remittance of the amount collected was also very easy by giving them the bank account details, which we give to most people paying us by ACH in US-the Featured the fee charged by them was 30% of the Collections, which is steep,(I guess that is within line charged by Other. contingency attorneys ) but in a case where I could not get anything from the airline, it was a bonus I know the truly remarkable about the company is that they do contribute to it a good cause by giving a portion of their collections to the Ukraine fund If I had a problem again in my future travels, I would use them in a heartbeat