I am not happy with the company and the way they neglect cases and the people. I had to constantly check and remind them that the payment was received from the airline and they act like oh we just got it but on the profile showed it was received a month ago. I feel like they rely on the people forgetting their claims as it takes longer and keep the money. For the fee of 30% they should do a better job. After I have received the pay it was almost 35euros less than what I should get after paying their fees. I don't recommend.