Really poor experience - process took about 10 months which I won’t blame Air advisor for given covid etc. In the middle. The big concern I had was this Was an open and shut case - very clear long delay. I agreed to the 30% commission because I didn’t want the hassle of chasing the air line. For some reason air advise took this to ‘court’ and upped the commission to 50% - taking into account vat on top of this the actual pay out was about one third of the claim. When I asked why it needed to go to court and for some sort of proof (I wasn’t asked first) I was told they absolutely would not provide this. Smells like a scam to me!