My experience has be very horrible. I made an account and booked my reservation after attempting to do this for hours due to receiving several errors. Shortly after I was able to make a reservation I received a text saying my reservation was canceled and to check my email. I received an email saying the account wasn’t legitimate and when I logged into my account I was prompted to give an explanation of who I was. I did all of that and then called a few hours later. I was put on hold for a few hours so I hung up and called again. I was told my account would be escalated and someone should contact me in 10 min. 16 hours later and after I have called multiple times and been hung up on and sent emails I’m my account is still locked. This is very important for me due to not having a place to stay at the moment. I had to move out of the home I was staying in because I’m transferring back to the U.S. and Airbnb still hasn’t helped me out even though they know I am in desperate need of an accommodation now!!!