“Shocking I will never use them again, I paid in full £1,091 for a week away with my folks and 2 pets, a week after paying I was hit with additional pet fees, I contacted them and argued this wasn’t mentioned at the time of booking, and after a few messages that got me nowhere I gave up…. If you use them read everything or risk paying further charges.”
“Had a splendid time on my vacay with an airbnb unit I booked. I was a bit disappointed with the things there tho because it didn't had enough utensils to use and some of the spaces were not clean.”
“I strongly advise against listing your properties on this platform. My experience has been extremely disappointing. Despite providing clear proof against a guest who made false accusations, Airbnb chose to side with them—showing no real support or protection for hosts.
They handled the situation unprofessionally and unfairly, and I no longer trust them to safeguard the interests of property owners. I have since removed all my flats from Airbnb and will not be working with them again.
If you value fairness, support, and professionalism, be very cautious before listing your properties here”
“I reached out to their services expecting strong investment advice and professional guidance, but unfortunately, my experience didn’t live up to those expectations. In under a month, I faced a loss, which was very frustrating. Looking back, I realize I should’ve done more research before jumping in. However, I’m thankful I contacted Tony Jackson. they quickly stepped in and helped me recover my funds. Their support was incredibly valuable and deeply appreciated.”
““I can’t thank Mr. Tony and his team enough! When I lost access to my funds, I was overwhelmed and unsure where to turn. From our first conversation, they made me feel supported and reassured. They took care of everything, explaining each step along the way. Thanks to their hard work, I was able to recover my money. It was such a relief to have them on my side. Highly recommended!”
“Airbnb has to be the worst, poorly organized company I've ever had the misfortune to use. Last year, we booked a vacation. Two days before our departure date, we contacted the host to let them know we were arriving, but we were informed the reservation had been canceled due to issues with the apartment. They said they had informed Airbnb weeks before, but we were never informed. Finally, after many calls and emails, we received a refund. Recently, we tried to book again, but were told our account had been canceled and we couldn't use it again. No reason was given. We didn't do anything wrong. They are unprofessional, and I don't recommend anyone use them. The competition is cheaper and is run by a professional organization with good customer service.”
“I had a booking in 2 and half months. My brother has just been diagnosed with liver cancer and has to have a big operation, in which he needs me there. I cancelled the booking and they charged me £38!! This is disgraceful under the circumstances, if i havnt enough stress at the moment. Its not like i left it till the last minute!!! I will just go with someone else in future”
“Highly recommend this stay. Roni the host had gone beyond the what is required and made our stay a great one. Rino, the second host is such a warm guy who took care of our stay and made it all comfortable. Right from being polite, making arrangements, being proactive to offer all the amenities mentioned. I am definitely going back in! Roni had offered an extra room as complimentary while we only booked one room . Thank you Roni Brothers.”
“The host entered our apartment when we were on holiday in Istanbul, stole many of our possessions while we were out. Airbnb couldn't care less, still letting him advertise. His name is 'ahmethan', and the address is Küçükayasofya Mahallesi Çakıroğlu Sokak No40 Daire 2 Sultanahmet Istanbul Metehanoğlu. So, don't book this apartment, you'll get robbed!!”
“A host entered my room , Airbnb didn’t care at all!
My last trip to Barcelona ended with full stress and anxiety.
A host went to my room without my consent, after reporting the situation to Airbnb at first they were concerned about what happened even they offered me refund but I said no! I want your guarantee that my belongings are safe because even my bank account were on tables in the room!
After two phone calls, a lot of discussion guess what! It ended with no explanation and even they declared that the host didn’t break their rules entering my room while I have checked in and left my stuff there!!
They were very unprofessional even closed my thread chat many times, pushing me to be silent. From now on the Barcelona host is open handed to do whatever she wants and it may bring harm to future guests because she saw how Airbnb is careless about me!
I still don’t understand why they were so nice on phone, they were saying if we were you we would be more stressed but after wasting several days they ignored me with no explanation
Case A23301875”
“One star cause there are too many issues with Airbnb as a host.
LISTING NOT APPEARING
If I set certain search criteria: searching from October 1st for three three-month stays, my listing does not appear.
After having contacted Airbnb multiple times, the issue is still there and they have handled the situation quite unprofessionally.
HOSTING EXPERIENCES - AVAILABILITY NOT APPEARING
Several guests wrote to me asking to book an experience on a certain day. Even though I have set it up on the calendar, it still didn´t show.
Airbnb did not manage to fix or even understand the problem.”
“Terrible Experience with Airbnb – Hosts Beware!
I have had the most horrendous experience with Airbnb, and I feel compelled to warn all potential hosts about the risks of using their platform. Here's a detailed account of what happened:
My guest moved into my flat, which was in perfect condition – I even have pictures to prove it. Shortly after, she reported a bad smell and claimed to have found a hair on the floor. Despite my attempts to resolve the issue, including multiple offers for an extra deep cleaning, the guest never responded. Instead, Airbnb decided to give her a full refund without even investigating the situation properly.
The so-called "bad smell" turned out to be nothing more than the scent of sanitizer, as confirmed by my cleaner. On top of that, the guest complained about the Wi-Fi, which was perfectly functional – she was simply entering the password incorrectly. I went to the trouble and expense of hiring a technician to check it, only to find out it was user error on her part.
Airbnb's handling of this situation was appalling. They gave the guest a full refund, leaving me with an empty flat and out-of-pocket expenses for cleaning services and the technician's visit. Not only did they fail to compensate me for these expenses, but they also didn't bother to conduct a proper investigation into the guest's claims.
This entire ordeal has left me shocked and deeply disappointed. I had bookings lined up for my flat, and now, thanks to Airbnb's mishandling, those bookings are lost. Future guests have been denied the chance to stay in my flat, all because of an issue that didn't even exist.
I strongly advise all hosts to think twice before listing their properties on Airbnb. The platform can leave you high and dry, with no support or compensation when things go wrong. Their treatment of hosts is utterly disgraceful, and I have since removed all my listings from their site.
Beware, fellow hosts – Airbnb is not on your side!”
“Almost ruined my holiday. I booked an Airbnb well in advance at a reasonable price. The host cancelled 24 hours before I was due to check in. I had to pay substantially more to get something else at the last minute. I could have booked a hotel cheaper at the start than what I ended up paying. Customer service is non existent”
“LIARS & FALSE information.
WoW, The worst customer service i have ever had from a company. This is the first time i have ever used them, my friends made me aware of a company and said stay away from AirBNB.
AirBNB provide false information and lie to the customers.
STAY AWAY FROM AIRBNB, they are the worst company every i have dealt with in hospitality.”
“I will avoid Michael Choong which original from Wimbledon, he has property in Troon, Prestwick, cessnock subway in glasgow and west lothian nearby Edi airport. (The known address are 9 and 17 Barassie Street, South Ayrshire Council, Scotland, KA10 6LU, United Kingdom / 48 Prestwick Road, South Ayrshire Council, Scotland KA8, United Kingdom).
He is nice at first but questioned me when the ground has some dust and ask did I clean the floor. However, you paid the cleaning service fee, he thought I am more easily to bully at. Michael is hard to communicate with. I changed my date, the host is not willing to refund the date I left I lost a lot of money, so please read the terms before booking.
For customer service, Abegail was impatient when she called to figure out the situation. The service is passed on to different people, and it is hard to track the situation all the time. Also, the efficiency of the customer service response is really slow. I will not recommend booking on Airbnb, or if you want to book, please try to avoid customer service; you thought they would help you get your money back, but they are the host side. However, I believe some customer service is responsible, such as Ana L., she is very helpful and caring and continues to do their job. She tried to help me in every way possible. Overall, I would try to avoid using Airbnb's customer service or pick your hosts carefully.”
“Over the years Airbnb have been great! I have had an issue with an ongoing issue with a guest and they have blocked my account and made very little attempt to contact me regarding the situation. I have tried and failed a number of times to make contact both online and email. And not once have I been able to get a response from the correct team. I am now just hoping that this review will help escalate my case and someone will contact me”
