“I had a booking in 2 and half months. My brother has just been diagnosed with liver cancer and has to have a big operation, in which he needs me there. I cancelled the booking and they charged me £38!! This is disgraceful under the circumstances, if i havnt enough stress at the moment. Its not like i left it till the last minute!!! I will just go with someone else in future”
“Highly recommend this stay. Roni the host had gone beyond the what is required and made our stay a great one. Rino, the second host is such a warm guy who took care of our stay and made it all comfortable. Right from being polite, making arrangements, being proactive to offer all the amenities mentioned. I am definitely going back in! Roni had offered an extra room as complimentary while we only booked one room . Thank you Roni Brothers.”
“The host entered our apartment when we were on holiday in Istanbul, stole many of our possessions while we were out. Airbnb couldn't care less, still letting him advertise. His name is 'ahmethan', and the address is Küçükayasofya Mahallesi Çakıroğlu Sokak No40 Daire 2 Sultanahmet Istanbul Metehanoğlu. So, don't book this apartment, you'll get robbed!!”
“A host entered my room , Airbnb didn’t care at all!
My last trip to Barcelona ended with full stress and anxiety.
A host went to my room without my consent, after reporting the situation to Airbnb at first they were concerned about what happened even they offered me refund but I said no! I want your guarantee that my belongings are safe because even my bank account were on tables in the room!
After two phone calls, a lot of discussion guess what! It ended with no explanation and even they declared that the host didn’t break their rules entering my room while I have checked in and left my stuff there!!
They were very unprofessional even closed my thread chat many times, pushing me to be silent. From now on the Barcelona host is open handed to do whatever she wants and it may bring harm to future guests because she saw how Airbnb is careless about me!
I still don’t understand why they were so nice on phone, they were saying if we were you we would be more stressed but after wasting several days they ignored me with no explanation
Case A23301875”
“One star cause there are too many issues with Airbnb as a host.
LISTING NOT APPEARING
If I set certain search criteria: searching from October 1st for three three-month stays, my listing does not appear.
After having contacted Airbnb multiple times, the issue is still there and they have handled the situation quite unprofessionally.
HOSTING EXPERIENCES - AVAILABILITY NOT APPEARING
Several guests wrote to me asking to book an experience on a certain day. Even though I have set it up on the calendar, it still didn´t show.
Airbnb did not manage to fix or even understand the problem.”
“Terrible Experience with Airbnb – Hosts Beware!
I have had the most horrendous experience with Airbnb, and I feel compelled to warn all potential hosts about the risks of using their platform. Here's a detailed account of what happened:
My guest moved into my flat, which was in perfect condition – I even have pictures to prove it. Shortly after, she reported a bad smell and claimed to have found a hair on the floor. Despite my attempts to resolve the issue, including multiple offers for an extra deep cleaning, the guest never responded. Instead, Airbnb decided to give her a full refund without even investigating the situation properly.
The so-called "bad smell" turned out to be nothing more than the scent of sanitizer, as confirmed by my cleaner. On top of that, the guest complained about the Wi-Fi, which was perfectly functional – she was simply entering the password incorrectly. I went to the trouble and expense of hiring a technician to check it, only to find out it was user error on her part.
Airbnb's handling of this situation was appalling. They gave the guest a full refund, leaving me with an empty flat and out-of-pocket expenses for cleaning services and the technician's visit. Not only did they fail to compensate me for these expenses, but they also didn't bother to conduct a proper investigation into the guest's claims.
This entire ordeal has left me shocked and deeply disappointed. I had bookings lined up for my flat, and now, thanks to Airbnb's mishandling, those bookings are lost. Future guests have been denied the chance to stay in my flat, all because of an issue that didn't even exist.
I strongly advise all hosts to think twice before listing their properties on Airbnb. The platform can leave you high and dry, with no support or compensation when things go wrong. Their treatment of hosts is utterly disgraceful, and I have since removed all my listings from their site.
Beware, fellow hosts – Airbnb is not on your side!”
“Almost ruined my holiday. I booked an Airbnb well in advance at a reasonable price. The host cancelled 24 hours before I was due to check in. I had to pay substantially more to get something else at the last minute. I could have booked a hotel cheaper at the start than what I ended up paying. Customer service is non existent”
“LIARS & FALSE information.
WoW, The worst customer service i have ever had from a company. This is the first time i have ever used them, my friends made me aware of a company and said stay away from AirBNB.
AirBNB provide false information and lie to the customers.
STAY AWAY FROM AIRBNB, they are the worst company every i have dealt with in hospitality.”
“I will avoid Michael Choong which original from Wimbledon, he has property in Troon, Prestwick, cessnock subway in glasgow and west lothian nearby Edi airport. (The known address are 9 and 17 Barassie Street, South Ayrshire Council, Scotland, KA10 6LU, United Kingdom / 48 Prestwick Road, South Ayrshire Council, Scotland KA8, United Kingdom).
He is nice at first but questioned me when the ground has some dust and ask did I clean the floor. However, you paid the cleaning service fee, he thought I am more easily to bully at. Michael is hard to communicate with. I changed my date, the host is not willing to refund the date I left I lost a lot of money, so please read the terms before booking.
For customer service, Abegail was impatient when she called to figure out the situation. The service is passed on to different people, and it is hard to track the situation all the time. Also, the efficiency of the customer service response is really slow. I will not recommend booking on Airbnb, or if you want to book, please try to avoid customer service; you thought they would help you get your money back, but they are the host side. However, I believe some customer service is responsible, such as Ana L., she is very helpful and caring and continues to do their job. She tried to help me in every way possible. Overall, I would try to avoid using Airbnb's customer service or pick your hosts carefully.”
“Over the years Airbnb have been great! I have had an issue with an ongoing issue with a guest and they have blocked my account and made very little attempt to contact me regarding the situation. I have tried and failed a number of times to make contact both online and email. And not once have I been able to get a response from the correct team. I am now just hoping that this review will help escalate my case and someone will contact me”
“I rent out a property with AirAnb from 27th to 29th August in Warrington. We send a messaged to the proprietor
asking for the property keys, but we didn't had a reply so after 6 hours driving from London to Warrington, and trying to reach this person over the phone, without success we decided to contact Airbnb customer services, explaining our accommodation situation and this was at 8pm. I was told that someone would call in one hour time or so, as they gonna try to contact this person, so we waited until 9pm. At this time we were very calm. Now, bare in mind that it was Creamfield festival and Manchester Gay Pride on that weekend. In the mean time we started searching for any accommodation cos it starts smelling a SCAM!!! As no one called me after 1hour I HAVE TO CALL AIRBNB asking what's happening now...and boy I couldn't not believe it what I was hearing from AIRBNB customer service...that we've had to find our own accommodation, they couldn't helps at all...then he asked if I needed help with anything else!!! I didn't know if I would cry or laugh...i have to tell him where he could put his help!!! But yeah 20 minutes before 12am we managed to find accommodation at Hotel Ibis in Warrington...and boy I can't tell how much hurted my wallet...
AIRBNB gave me 20% voucher....really???
I really thought that AIRBNB would make proper checks to assure we're not scammed but there you go....”
“Terrible experience. Deposited £492 in credits and I can't allocate them to a reservation due to a system fault that nobody can resolve at Airbnb
Airbnb customer support is the worst I've ever encountered. I've been lied to on numerous occasions, hung up on and a representative even walked away while speaking with me mid conversation to take a personal call earlier today (You can't make it up)
I've had the issue now escalated supposedly to a manager who nobody in the company knows the name of which again is just another lie.
I'm now seeking legal action against this company for withholding my money and continuing to breach their own customer policies and obligation as a company operating in the UK and in this case withholding my money like some type of corrupt organisation.
I'm still pending a resolution to this and will be happy to amend my review if Airbnb can turn this around but at this stage it will be with my solicitor to handle the escalation through Small Claims Court”
“I had more than 10 trips with them, only once I came across an issue, this was with new unrated host, but that was resolved by Airbnb itself. I love the idea. Every experience is different, and I love to book year ahead to find the best places.”
“We recently rented an Airbnb property in South Shields in the UK. On arrival, we were shocked to find that it was a slum. In the garden was an abandoned caravan, a dumped bath, discarded builder materials, a number of old wooden pallets, and a washing line of grubby sheets and towels.
We decided that if the property was so gross on the outside, then the standard of Covid cleaning on the inside would not be safe. The description of the property was not accurate.
We canceled the property immediately, without even checking in. After 3 days Airbnb have not had the courtesy to respond to my complaint.
My wife and I have stayed in many Airbnb properties world wide. NEVER AGAIN!!”
“My experience has be very horrible. I made an account and booked my reservation after attempting to do this for hours due to receiving several errors. Shortly after I was able to make a reservation I received a text saying my reservation was canceled and to check my email. I received an email saying the account wasn’t legitimate and when I logged into my account I was prompted to give an explanation of who I was. I did all of that and then called a few hours later. I was put on hold for a few hours so I hung up and called again. I was told my account would be escalated and someone should contact me in 10 min. 16 hours later and after I have called multiple times and been hung up on and sent emails I’m my account is still locked. This is very important for me due to not having a place to stay at the moment. I had to move out of the home I was staying in because I’m transferring back to the U.S. and Airbnb still hasn’t helped me out even though they know I am in desperate need of an accommodation now!!!”
“Very disappointed in Airbnb for not allowing refund when the pandemic hit. They will not allow a refund even though the pandemic has continued. Very short and rude through customer messaging and support. Usually have great experiences at the stays themselves but very hurt with the disconnect in customer support from the actually company.”
“They are not regulated and don’t return calls. I accepted a travel credit for a COVID cancellation because I immediately rebooked for may 2021 - the host cancelled for no reason and I can book my usual cottage off Airbnb but they won’t give me a refund now or speak to me. Avoid”
“I had a booking for early April this year. Due to the virus outbreak my trip was cancelled. Airbnb gave both me and the host a full refund (FYI, usually when one party cancels the reservation, some fees apply). I’m surprised how nicely Airbnb treats its clients in these difficult times. I hope, they survive the crisis so that I could book my next flat via the Airbnb reservation system.”
