Airbnb has to be the worst, poorly organized company I've ever had the misfortune to use. Last year, we booked a vacation. Two days before our departure date, we contacted the host to let them know we were arriving, but we were informed the reservation had been canceled due to issues with the apartment. They said they had informed Airbnb weeks before, but we were never informed. Finally, after many calls and emails, we received a refund. Recently, we tried to book again, but were told our account had been canceled and we couldn't use it again. No reason was given. We didn't do anything wrong. They are unprofessional, and I don't recommend anyone use them. The competition is cheaper and is run by a professional organization with good customer service.