I'm quite ok with the service, i'm always logged out of my Aircall chrome add on (everytime i close chrome actually)
I had few connexion problem to the server (occurs max 3 times within 2 months)
Good split with phone / desktop app I can answer anywhere withot problem
Would be great if i answer by phone to take note on the desktop app (we use hubspot to do so) if lauched (always the case for me)