My last trip was in December/January 2020-2021, during the COVID pandemic. The driver was nice, the bus seats very comfortable, and the bus was arriving to destination early. There was USB ports to charge the phone, and the trip was pleasant. The distance was manteined having 2 people each row in the bus separated by 2 seats in between. There was no separation between rows and there were people in the bus without mask. There was no contact tracing because of location in the bus. Those are the reasons why I give a lower score, because the rest was fine. Because of the virus I got very stressed to the destination as I felt that more could have been done.