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Aircoach Reviews

4.2 Rating 16,935 Reviews

79 %

of reviewers recommend Aircoach

Company Reviews

4.2

Based on 16,935 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

Visit Website

Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 10th July 2023

48

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.”

Helpful Report

Posted 1 week ago

Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.

Posted 4 days ago

“Joanne was a phenomenal. Got us there safely and was a great person all around. Very well mannered and great sense of humor!”

Posted 4 hours ago

“While i was initially relieved to get through to a human when i called ... they were as unhelpful as a bot! I had made a mistake in my booking and sent a reply within 10 minutes to the email receipt I had received. As it was not Info@... they "could do nothing" I am extremely disappointed in this new pay to change tickets and the extremely unhelpful staff on the end of the phone I will be travelling translink from. now on. 2 tickets lost due to new policy.”

Posted 7 hours ago

“Brilliant service, driver Joanne was a real professional and very helpful”

Posted 1 day ago

“Mickey Mouse operation. Total apathy from staff. The “every 15 minute bus” should be called the “every 35 minute bus and wait in the freezing cold”. Take a cab. You will get there that day. Welcome to Ireland. Not.”

Posted 1 day ago

“I think there is a serious problem with the heating on any single travel I had made. It is always freezing in the bus, why??? We pay for a service at least turn in the heating.”

Posted 1 day ago

We are extremely disheartened to hear about your negative experience with Aircoach. We highly appreciate your efforts in bringing this to our attention. Kindly accept our sincerest apologies for the inconvenience. Please feel free to approach the driver when safe, regarding any issues like this. We will always do our best to accommodate.

Posted 1 day ago

“Clean, tidy bus, lovely driver who made what could have been a stressful journey (I have autism) very straight forward. Arrived at Dublin Airport with plenty of time to spare.”

Posted 1 day ago

Thank you for giving us a 5 star rating and your kind comments regarding our service! We're glad to know that our clean and tidy bus, as well as our lovely driver, were able to make your journey to Dublin Airport stress-free and timely. We truly appreciate your feedback! Thank you for choosing Aircoach.

Posted 1 day ago

“Bus was late but that is often the case. Unable to make payment with a succession of perfectly valid contactless payment cards, including AIB, Ireland’s biggest bank. Luckily I had cash with me. This has happened before. I stress that all the cards are valid and are accepted just about everywhere. I have never been able to get an explanation.”

Posted 1 day ago

Thanks so much for leaving your feedback about Aircoach and for taking the time to let us know. We're sorry to hear that the bus was late and that you were unable to make payment with a succession of valid contactless payment cards. We want all of our customers to have the best experience and understand that this isn’t always the case. We’d love to hear more about your experience and any ideas on how we can improve. Thank you again for bringing this to our attention.

Posted 1 day ago

“Bus was late but that is often the case. Unable to make payment with a succession of perfectly valid contactless payment cards, including AIB, Ireland’s biggest bank. Luckily I had cash with me. This has happened before. I stress that all the cards are valid and are accepted just about everywhere. I have never been able to get an explanation.”

Posted 1 day ago

Ticketer machines do not accept AIB cards. It is being investigated and we hope to in the future. If they have their AIB card set up with Apple pay etc it will be accepted.

Posted 1 day ago

“The driver Joanne was great, did a funny introduction and explained safety very well. She was driving the 19:40 Belfast to Dublin bus. GIVE THAT WOMAN A RAISE”

Posted 2 days ago

Thank you Daniel for your 5 star rating of Aircoach! We're glad to hear that Joanne did such a great job with her introduction and safety explanation. Joanne's commitment to providing the best service is greatly appreciated and we will certainly pass on your message about giving her a raise!

Posted 1 day ago

“No me proporciona la reserva”

Posted 2 days ago

Thank you so much for taking the time to tell us about your experience with Aircoach, Laura. We are sorry to hear that you did not receive your reservation. We value our customers' feedback and would be grateful if you could tell us how we can make things better for you.

Posted 1 day ago

“AirCoach has become totaly unreliable. My coach showed up 18 minutes late this morning. Scheduled for 6.57 arrived at 7.15am. There's no traffic at that time of the morning so its just down to bad service.”

Posted 2 days ago

Thank you for your feedback about Aircoach. We apologize that your experience was not up to expectation, and we understand your frustration when your coach was 18 minutes late. We understand how inconvenient this must have been and we take all feedback seriously. we again would like to offer our sincerest apologies for any inconvenience caused. thank you for taking the time to let us know. Your feedback is deeply appreciated.

Posted 2 days ago

“The 703 and 702 from 3Arena to the airport on Thursday afternoon (ca. 15.30; 16:00) are always very late, making people nervous and even making tourists to jump in a taxi. I have taken these coaches many times, and on average they were 15-30 min late. This is ridiculous, if these are unavoidable delays, they should adjust the time tables.”

Posted 3 days ago

Thank you so much for your feedback about Aircoach and for taking the time to share your experience. We apologize for the delays that you have experienced when taking the 703 and 702 from 3Arena to the airport. We understand how inconvenient and frustrating it must be for those taking the coach, as well as tourists who may have to miss their flight or switch means of transportation to get to the airport on time. We would love to hear how we can make things better. Is there a specific issue that impacted the delay of the coach or would you suggest any changes that could improve the overall the experience? We appreciate your input and look forward to hearing from you.

Posted 3 days ago

“always very appreciative of the travel service provided by air coach facilities on board driver knowledge etc so it would be appreciated if you could indicate if my Translink NI travel pass will qualify me for free travel to Cork or other destinations by air coach Your help is appreciated and thanks again John J Conlon”

Posted 4 days ago

Thank you so much for giving Aircoach a 5 star rating! We are always very appreciative of the travel service provided by Aircoach, with its great facilities, knowledgeable drivers etc. We are more than happy to answer your question about the Translink NI travel pass and whether it will qualify you for free travel to Cork or other destinations. Please get in touch with us and we will be able to further help with this. Thank you again John J Conlon for your kind support!

Posted 3 days ago

“Joanne is brilliant!! Aircoach needs more drivers like her!!”

Posted 5 days ago

Thank you so much for the 5 star rating, Andy! We're so pleased to hear that you had a wonderful experience with Aircoach. Joanne is a great asset to our business and we are so thankful for her exceptional service. We couldn't agree more with you that she is brilliant and we hope to have more drivers like her. Thank you for taking the time to share your experience with us.

Posted 4 days ago

“Your phone chargers never work, ive been on your busses about 10 times thru the space of a year and not once was i able to charge my phone. Yet that feature is such a big part of your add campains.”

Posted 5 days ago

Thank you so much for taking the time to leave your feedback about Aircoach, Dean. We sincerely appreciate your loyalty and we apologize for the fact that you have never been able to charge your phone during your travels with us. It is unfortunate that the phone charging feature has failed to be available and it is certainly not our intention for it to be a problem. What suggestions do you have that could help us make things better in this regard? We would love to hear your input.

Posted 4 days ago

“Terrible service. Last night I landed in Belfast slightly later than usual due to a low visibility landing and got out to the bus area later than usual. I purchased a ticket for 22:35(26/11/2023) and had to hurry out(22:36) but made it to the depot area and I could see that the bus had only moved slighted just in front of the airport and the bus hasn’t even past me. I waved at the driver and he looked directly at me and gave me a dirty look and said, “ no chance” and shook his head then drove on. I was then stranded in the airport for two hours in the cold. I have never had this experience with airporter/ Aircoach and I have used this service frequently for years. It’s a question of principle and that driver clearly didn’t care at all. I have would normally never complain but I just thought I would let you know of this bad experience I’ve had. The driver that arrived two hours later 00:35 was very friendly and polite”

Posted 5 days ago

Thank you Shane for taking the time to share your experience with us and for your feedback. As customers must be at the stop 10 minutes before the departure time, if there is no-one at the coach stop the driver can use his discretion and leave before his allotted time within reason.. Drivers are only able to stop at licensed stops. Thank you again for bringing this to our attention.

Posted 4 days ago

“Got the 14:10 leopardstown air coach on Sunday November 26th drivers name was David. Bought my ticket from the hatch where I was never asked what stop just asked was it the leopardstown route. I got on the bus again was never asked what stop I was getting off. Moved to the front of the bus when my stop was next saint rapaheals, David drove straight past I asked was he not stopping he said he wasn’t stopping at every stop. And proceeded to keep driving until the next stop where I had to walk 15 minutes in the rain. Very frustrating and complete lack of communication.”

Posted 6 days ago

Thank you so much for taking the time to let us know about your experience with Aircoach and for sharing your experience with the driver David. We are sorry to hear of that stressful experience when he drove straight past your stop and we apologize for any inconvenience this has caused you. We value your feedback and would love to hear more from you on how we can improve communication and customer experience in the future. Our aim is to ensure our customers arrive safely and on time to their destination with a positive experience. Thanks once again for your valuable feedback.

Posted 4 days ago

“700 route -Used to be excellent but last time bus was very late and we’d a booking. Previous time late & not allowed on as we’d no booking. Hope it gets back to a reliable ie every 1/2 hour at very least!!”

Posted 6 days ago

Thank you so much for bringing your experience to our attention. We are sorry to hear that sometimes our services with the 700 route have been so unreliable. The fact that you were not allowed on even with a booking and previously you experienced a delay is not the experience that we'd like you to have. We are working hard to keep our services as consistent and reliable as possible. This service should run every 15 minutes during busy periods. Although we strive to provide the best service possible unexpected delays unfortunately can and do happen.

Posted 4 days ago

“Good value for money, especially when booked well in advance. Drivers swappes over at Dublin airport. Simon was the new driver and he was a legend. Enjoyed the introduction he gave, very funny.”

Posted 6 days ago

Thank you so much for your 5 star rating of Aircoach! We are so glad you found our fares good value for money, especially when booking ahead. We are glad you noticed that our drivers can be swapped in Dublin airport, and that you enjoyed Simon's introduction, which is always good to hear. Thank you for travelling with Aircoach.

Posted 4 days ago

“Today in the morning i met the driver mat one the best person i have ever met my in my life very friendly and very kind. I am travelled from Leicester to birmingham airport. Thankyou”

Posted 6 days ago

Thank you for your fabulous 5-star rating and glowing review, Danyal! It's always wonderful to hear how our drivers make journeys enjoyable and comfortable. We're so pleased that you had such a positive experience with Mat and your journey from Leicester to Birmingham Airport. We really appreciate you taking the time to leave a review!

Posted 4 days ago

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Aircoach is rated 4.2 based on 16,935 reviews