Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,219 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.”

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Posted 1 year ago

Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.

Posted 1 year ago

“Coach didn’t arrive. Lots of customers left standing at the stop. Called customer service. Couldn’t advise. Had to rush for a taxi in order not to miss my flight. Never again AIRCOACH”

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Posted 24 minutes ago

“Bus arrived 40 min late. I gave feedback was basically told read the small print that buses can be up to an hour late. That is not obvious from the booking experience and really disappointing.”

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Posted 42 minutes ago

“So comfortable and your drivers are always very helpful and courteous it's the only way we travel to the airport”

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Posted 21 hours ago

“Very disappointed with a glitch in the aircoach app where my card was charged but no tickets were issued . Which must be rectified it's has occurred for me twice already. However excellent customer service was provided to resolve my issue.”

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Posted 1 day ago

““I have to thank them for their work because I had a problem and they solved it with great professionalism. A 10 out of 10 for the company and its employees.”

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Posted 2 days ago

“I was unable to book a ticket using the free travel pass due to an error on the online booking system. The staff at the airport refused to recognise the pass and I ended up paying €49.50 for tickets that should have been free. When I reported the online problem via the website, I was assured that the free travel pass would be accepted at the airport. I have reported that I was charged for the tickets and should be due a refund, but this has not been acknowledged in the response. Overall, I am very disappointed with Aircoach, they do not even read emails properly and the responses have not resolved the issues I have.”

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Posted 2 days ago

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Posted 2 days ago

“Booked ticket in advance. Bus never showed up or came too earlier then it was supposed and left. I am never using this service again as it isn’t reliable. The company won’t refund the ticket and I had to pay taxi not to miss my flight.”

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Posted 2 days ago

“Needed some advice on which stops to get off as I’m not local to the area, Alarna was a massive help and responded very quickly”

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Posted 2 days ago

“Not helping at all”

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Posted 2 days ago

“The ticket was cancelled few hours before we had to take the bus”

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Posted 4 days ago

“Terrible experience. I purchased tickets online for a transfer from the airport to the city center for four people. Despite several requests for the tickets, they were sent to me the day after my arrival in Dublin, so I was unable to use them. I requested a refund, but it was not granted.”

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Posted 4 days ago

“The bus was rerouted without communicating”

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Posted 4 days ago

“Once again, the aircoach was severely delayed. The 702 route was due to arrive to Monkstown at 9.17am and arrive at 9.38am by which time I had to get a taxi to avoid missing my flight. I don’t know how it took 40 mins to get from Killiney to Monkstown. When I asked for a refund, I was told I couldn’t get one because I didn’t book “flexibook”. I shouldn’t have to pay extra to protect my trip from your delays (which are not an uncommon occurrence). Absolute terrible service.”

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Posted 4 days ago

“The bus was on time at 02.30 in the morning leaving Dublin Airport. It was also on time for the return trip at 1430. Impressive.”

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Posted 4 days ago

“My questions were answered in a timely manner and have me the information I needed. Thank you”

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Posted 5 days ago

“I am very annoyed as I was over charged and was able to see that on the day at the time of being overcharged and yet the driver who overcharged me was not able to refund me my money. I have had to spend inordinate amount of time trying to get my money refunded . It is ridiculous. Your machine said my card was declined twice yet charged my credit card both times. I paid a third time with my debit card and was offered a ticket on the bus. It is really bad . I am sure many others have also had this same experience. The problem is not that i was overcharged but the tardiness with which this problem is being addressed .”

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Posted 6 days ago

“Good community”

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Posted 1 week ago

“On this occasion only, we had a problem with the baggage compartment, but I had a prompt response my email about the matter. We have almost always used Aircoach since the beginning, and have always found it to be the best option for transfers to and from Dublin City and the airport. We would highly recommend it”

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Posted 1 week ago

“i was mis sold a ticket Was declined a refund was told i purchased it online when i purchased it on paper 0/10 service”

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Posted 1 week ago

Aircoach is rated 4.0 based on 19,219 reviews