Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.11

4.1 Rating 18,009 Reviews

77 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

Visit Website

Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.”

Helpful Report

Posted 9 months ago

Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.

Posted 9 months ago

“They don’t have an option for student leap card. I booked a young adult ticket thinking that they were one of the same (most companies option says young adult/student ticket), so I didn’t even realise I had done something wrong. When I arrived the bus driver made me buy another adult fare and when I tried explaining that young adult and student leap cards are one of the same he just said “look it up”. I feel like it’s some sort of a trick taking the “student” option off to make people buy an additional ticket on a technicality. Customer service weren’t helpful and said that it was my mistake. So let everyone beware of my mistake. I still think it’s poor form and the cynic in me thinks they did it on purpose.”

Helpful Report

Posted 10 minutes ago

“Took more time to write and email then actually just change the time on my bus journey”

Helpful Report

Posted 5 hours ago

“Arrived late 50min.from Cork to Dublin airport not great service.”

Helpful Report

Posted 5 hours ago

“They don't care.”

Helpful Report

Posted 1 day ago

“Absolute disaster. Over an hour late and no one answered phone after hour on hold so had to find different option. We will no be paying and never use again. Terrible.”

Helpful Report

Posted 1 day ago

“A clear response was given to my query.”

Helpful Report

Posted 1 day ago

“Alex on the 700 was excellent, courteous, on time, just all round all you could ask for in a driver.”

Helpful Report

Posted 3 days ago

“My trip is far in advance and I booked the trip with aircoach. Unfortunately the airline changed the date of the flight after I had booked and when I asked to change the date (5weeks in advance) I was told no.”

Helpful Report

Posted 3 days ago

“I would like to let you know what a gem you have with your driver Kieran/Ciaran Duggan on the Greystones 702 route. We arrived from a flight that was delayed two hours exhausted and frazzled and asked if it was possible to take the lepardstown bus instead as it would be faster if we were collected by family member from blackrock. Kieran was super accommodating from the get go and didn’t lose his patience even once even though it was proving tricky to scan my code but he assured me we would get there in the end and we did. His friendly, patient’ cheerful and welcoming manner was a delight to witness from the start to the end of our journey and my mum and I also remarked on how courteous he was with all his passengers. Never let this driver go as he is worth his weight in gold to Aircoach. And it’s very reassuring to experience such wonderful customer service in a world where it seems to be declining all the time. Go raibh mile maith agat a Ciaran 🤗👍👍👍👍👏👏👏👏👏👏”

Helpful Report

Posted 3 days ago

“I forgot my IPhone 14 on the bus to my amazement the driver saw it and my phone was delivered to me Their services is fantastic and timely Good service good and experience drivers”

Helpful Report

Posted 4 days ago

“Company cancelled the service and after a year has yet to provide me with a refund despite numerous attempts to request it.Disgusted with the lack of communication”

Helpful Report

Posted 4 days ago

“7:29 from Stillorgan shopping center never arrived”

Helpful Report

Posted 4 days ago

“Since the air coach timetables were changed in July 2024, the bus is never on time and always running late when travelling to the airport. It is now a very unreliable service. As aircoach put up its prices, I would have expected the service to improve but it has gone the other way. I would advise other customers to just take a taxi or the Dublin express bus service instead if you want to get to the airport on time.,”

Helpful Report

Posted 4 days ago

“I WOULD PUT 0 STARS IF I COULD. PLEASE AVOID THIS COMPANY. I BOOKED A BUS TO BIRMINGHAM AIRPORT FOR THE 1/9/2024. THE BUS CAME 30 MINUTES LATE WITH NO COMUNICATION AT ALL ABOUT POSSIBLE DELAYS. WE HAD TO PURCHASE A NEW TICKET FOR NATIONAL EXPRESS TO AVOID LOSING OUR FLIGHT. BUT THEY BOTH CAME AT THE SAME TIME.THE DRIVER THAT CAME TO PICK IS UP SAID THAT THE ONE THAT WAS SUPPOSED TO COME DIDNT SHOW UP AND THEY CALLED ME ON HIS ANNUAL LEAVE. WHICH MEANS THEY WERE AWARE OF THE ISSUE AND DIDN'T BOTHER COMMUNICATE WITH US. WE WROTE AN EMAIL TO THE CUSTOMER SERVICE ABOUT THIS AND THEY GHOSTED US. IF YOU DONT WANT TO LOSE YOUR FLIGHT PLEASE USE ANOTHER COMPANY”

Helpful Report

Posted 5 days ago

“I was travelling from Dublin to Belfast last night Wednesday 4th september.i had missed the 21:30 bus due to my flight being delayed.i went to ask 1 of aircoach staff what time was the next bus to Belfast.she approach me very poorly telling me to slow down and kinda making a laugh out of it.i don't think i could of slowed down more than I was talking to her.she had a weird colour of hair purple and black.aircoach employs some weird people obviously paying them bottons.”

Helpful Report

Posted 5 days ago

“I purchased a ticket online for 3 persons from Cork to Dublin Airport. I paid extra for the Flexbook option. By accident, I selected the wrong terminal at Dublin Airport. Within an hour I wrote Aircoach and asked for assistance to change the terminal from 1 to 2. They wrote back and said they can't help me. Poor customer service!”

Helpful Report

Posted 5 days ago

“Tried to change my pick up stop to an earlier one. Can’t be done. Had to book a new ticket. Crazy.”

Helpful Report

Posted 5 days ago

“Never trust aircoach I have been waiting for a refund from aircoach for the last 3 weeks all I keep getting is talk to my bank which I have done and have proof that they have sent me no refund I have asked to speak to the complaint department and fraud department which am being refused I have a bank statement to show the money has not gone into my account but they are refusing to investigate it aircoach are a total disgrace and fraudulent company”

Helpful Report

Posted 6 days ago

“Excellent service with air coach,,quick response, and sorted my query with no issue,Thankyou,”

Helpful Report

Posted 6 days ago

“I got charged twice and didn’t get the tickets I want a refund”

Helpful Report

Posted 6 days ago

Aircoach is rated 4.1 based on 18,009 reviews