Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.07

4.1 Rating 18,455 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.”

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Posted 1 year ago

Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.

Posted 1 year ago

“The 702 bus due at 11:05 on 7th January at Glasthule did not stop. When I rang I was advised they could not contact the driver. When I made a formal complaint, part of the response was to refund me the cost of the fare and describe this as a gesture of good will. I would expect a gesture of good will to be compensation over and above the statutory refund which was due to me as the service I signed up for was not provided by Aircoach.”

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Posted 21 minutes ago

“2 services were delayed/cancelled with no notice. There were a large group of people waiting, several decided to pay taxis instead because of no notice. I messaged on twitter and got a response nearly an hour later by which time we had managed to get to the stop with the coach. Just poor services on the live chat - too late”

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Posted 9 hours ago

“Excellent customer service, have yet to travel by coach”

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Posted 9 hours ago

“Hi Aircoach I was travelling from Dublin Airport to Belfast this morning when i bored the bus at 9:30 the bus was running very late but the young man who was sitting on the bus minding his was gave us a great laugh and information about the bus we were travelling on and we left at 9:50 bit behind but I enjoyed this journey and this was a highlight of my trip to Belfast”

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Posted 10 hours ago

“My air coach to the airport did not turn up on 7th Jan. according to the timetable was due at Glasthule at 4.05 I had to get taxi which cost me a lot!!”

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Posted 15 hours ago

“I got the 9:55 bus from terminal 2 to greystones and the man working there was very friendly and so helpful, making sure every single person knew where they were going.”

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Posted 1 day ago

“Terrible! I have been trying to find aircoach from Dun laoghaire to Dublin airport tomorrow morning before 9.30 it’s impossible because I get so many different times, the most inconsistent timetable ever. Is there a coach from Dun Laoghaire around 8am or not?”

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Posted 1 day ago

“The service was cancelled without prior notice which forced me to take an expensive taxi ride else would have missed the flight. Although I was refunded for the bus ticket, there was no refund of taxi cost which clearly arose due to the inefficiency of the bus service”

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Posted 1 day ago

“The bus was at least 30 minutes late so I had to find an alternative way to the airport. The office was shut as it was a Sunday morning and the online customer support would not accept my email address to register for help. Many other potential passengers gave up and caught taxis from the rank across the road after waiting for 30 minutes. What a waste of €10!”

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Posted 1 day ago

“Waiting now 40 minutes for the coach I now have to get a taxi. Less than useless service. Sort it out!!!!”

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Posted 1 day ago

“After a long journey and delayed flight our booked bus was missed - the next bus had availability for our family but the customer service lady at the bus stop was extremely rude and we were treated like second class citizens. Very disappointed with her attitude, not a great welcome for any tourists to our country. Otherwise a very good service for travelling to and from Dublin airport to Cork.”

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Posted 2 days ago

“I highly appreciate your top service attitude, thank you very much, I will continue to choose Aircoach service next time!”

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Posted 2 days ago

“We have used Aircoach many times and never had a problem”

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Posted 3 days ago

“I booked the ticket for 1:57 pm from st Steven’s green to Dublin airport terminal 1 The bus gone before departure, I was waiting from 1:53 until 2:10 and the bus was not there that was absolutely disgusting, I had to take the taxi to get to airport on time.”

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Posted 3 days ago

“Booked a ticket from Dublin to Belfast international airport with just enough time to catch my flight. I attempted to change to an earlier coach as I envisaged bad weather could mean delays but this was declined by customer service rep on phone. Got to Belfast city centre and bus driver discovered there’s no one to take over from her. She rang the office only to be informed that the driver to take over from her is running late due to being on a later bus which was delayed due to weather. She then told us there’ll be a delay of about an hour, worse still, she told us we needed to get off the bus and wait for the next bus to come. We pointed out to her that there’s no warm place to stay whilst waiting for the later bus as this was in the evening and the shops around were closed. We suggested staying on the bus whilst waiting would be safer than just being out on the streets but her response was she didn’t care as she needed to take the coach to their yard and go on her break. When we pointed out how it was insensitive for her to prioritise her break over customers’ safety, she became rude and unprofessional shouting and talking down on us stating it wasn’t her problem. We requested to talk to her supervisor in the office with the hopes of getting them to empathise with our plight of leaving us out in the cold unattended in a strange place but what we got was the shock of our lives when her boss told her to call the police on us to throw us off the coach. It was shocking to be threatened with the police just for asking that Air coach fulfill a contract between us. My contract of getting me from Dublin to Belfast airport clearly did not include being left out in the cold street for an hour or more. Had to find a Taxi to get me to the airport because it was not safe to stay out in the cold on the streets in a strange place at that time of the night. The taxi trip eventually cost me more than the cost of ticket from Dublin to Belfast. It would have been more cost effective for air coach to either; 1. Facilitate the driver to delay taking her break by just a few minutes to drop us off at the airport (which is just the next stop just less than 30 minutes away) and be compensated for the few minutes extra time. Or… 2. Facilitate a taxi or alternative arrangement to drop us off at the airport rather than throw us off the bus into the cold and threatening us with the police like we had committed a crime. Well, maybe it was a crime choosing Air coach. But I guess they didn’t care much about customers’ safety and experience, that much was communicated to us by the driver who minced no words in letting us know that her break takes priority over our safety and experience. So, very terrible service and the worst experience of my life and this is significant giving that I have experienced some really bad transport services growing up in Nigeria.”

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Posted 3 days ago

“I wanted to get the 702 from Dublin airport to Dun Laoghaire. The timetable on your website incorrectly shows a bus departure at 15:55. There are 2 issues: 1. I purchased a ticket at 15:41. At just after 16:00 we were told that the bus timetable was for a 16:25 departure. 2. I asked for a refund so that I could get a taxi instead as I was under pressure to be home. I was told the transaction was no longer available on the system so that a refund was not possible. Unacceptable on both counts.”

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Posted 4 days ago

“I booked my ticket for Terminal 1 instead of Terminal 2 at the Dublin airport and there is no way to change it. I was told I can try and use it at the other terminal and the driver might let me on, but they might not so now I am stuck buying my ticket a second time.”

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Posted 4 days ago

“Just travelled on Aircoach today from Cork to Dublin. The service was first-class, as usual. Apart from the coach being very comfortable, on time etc what makes it for us is the quality of your staff. The female organiser in Cork is wonderful, kind, helpful and obviously loving her job.”

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Posted 5 days ago

“Requested a change of booking as the plane I was due to take in Melbourne caught fire on take off. Aircoach say they are unable to do so as I did not book a flexi ticket. I think a bit of compassion and flexibility would have been nice due to the extenuating circumstances.”

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Posted 6 days ago

“The aircoach service has not been fit for purpose since the new "improved" timetable was added. This is the forth time my wife and I had to take a taxi instead of using this service due to cancelled/no show busses or wrongfully displayed travel times on the website.”

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Posted 6 days ago

Aircoach is rated 4.1 based on 18,455 reviews