Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,347 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

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Aircoach 5 star review on 4th September 2023

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Aircoach 5 star review on 15th August 2023

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Aircoach 5 star review on 10th July 2023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.”

Helpful Report

Posted 2 years ago

Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.

Posted 2 years ago

“Hello, I am writing to file a formal complaint regarding a serious incident that occurred today with one of your drivers. My group had three valid paid tickets for a specific scheduled service, as stated on the ticket terms (valid only for the booked time). We boarded the bus, sat down, and were fully settled when the driver abruptly instructed all three of us to get off the vehicle. At no point did he ask whether we were able to take the next bus. He simply told us to leave. He explained that a pregnant woman—who did not have a ticket—should have priority. While we fully respect and understand support for pregnant passengers, removing paying passengers with valid reservations to make space for someone without a ticket is unacceptable and directly contradicts Aircoach policy. After we were removed, the driver then stated that we could “try the next bus”, despite our tickets clearly indicating that they are valid only for the booked time, and even noted that the next service might be full as well. This left us effectively stranded. As a result, we had no option but to take a taxi to the airport. We paid in cash, so we do not have a receipt, but this was an expense we should never have had to incur. This incident caused financial loss, unnecessary stress, and represented a serious failure in customer service and adherence to Aircoach procedure. Passengers with valid tickets should never be removed to accommodate someone without a ticket. I am requesting: 1. A full refund for all three Aircoach tickets 2. Confirmation that this incident will be formally investigated, as the driver’s behaviour was improper, unprofessional, and against Aircoach policy 3. Guidance on how to proceed in cases where passengers are removed despite holding valid reservations I look forward to your prompt response and resolution. Kind regards,”

Helpful Report

Posted 4 days ago

“I must apologize for my own error which caused a problem with my ticket. Thank you for your reply which went into my junk mail and I just found it. I think it wasn't the first time the driver had to deal with this issue and indicated it can happen when there is a time change!! I was so lucky there was an empty seat. The journey up to Dublin and back to Cork was relaxing and really enjoyable. Thank you.”

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Posted 1 week ago

“Joanna the driver is fantastic!! She is so kind, full of wit, very aware about safety, the only one of your drivers to ever tell passengers to put on their seat belts. She goes beyond her job, welcoming everyone on board and giving a tourists guide to Dublin en route!! This lady is a treasure and a gem!! Others of your sullen drivers ought to learn from her! Well done to Joanne, she is by far the best!”

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Posted 3 weeks ago

“I made a mistake when issuing a ticket, but they helped me promptly. I am very satisfied.”

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Posted 1 month ago

“Great customer service! They promptly refunded me after an error that caused me to be charged twice.”

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Posted 1 month ago

“The bus was more than half an hour late. The real time tracking app didn't work. I had to take a taxi. I passed the bus on my way. If the real time tracking app had worked I would have been able to calculate whether I had time to wait for the bus to arrive.”

Helpful Report

Posted 1 month ago

“I regularly use Aircoach and find it a great service. I had a problem with a booking this morning and dealt with a lady in Aircoach who was so helpful. The problem was resolved very quickly and money refunded promptly. Thanks.”

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Posted 1 month ago

“Unfortunately the service was cancelled. Excellent customer service, I had the reimbursement, but it was just for the missed departure, not for the return (cancelled too). Hope to be luckier next time!”

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Posted 1 month ago

“I really like Aircoach service and drivers, but this time, it took too much time and effort to get a refund for payment errors which even wasn't made by my mistake. Do not try to buy a ticket via app with your iPhone, just buy one on the website. The transaction failed 2 times and it took a month to send and receive bunch of emails, giving same information 3 times.”

Helpful Report

Posted 1 month ago

“Bus didn‘t show, got a refund but wasn’t notified proactively. Had to take a competitor bus and arrived 30 mins late. Will take another service that’s more regular next time”

Helpful Report

Posted 1 month ago

“wont be using you guys again, cant even refund the return ticket when i couldnt get to the outbound , really??”

Helpful Report

Posted 1 month ago

“Big headline in adverts is, it is am hourly service. Turns out not to my destination though. having missed a coach due to a late plane and difficulty finding a stop at terminal 1, i would have missed onward travel had I also waited for the next Aircoach service 2 hours later, so had to buy a new ticket with another bus co. Aircoach refusing to reimburse my unused ticket, even though I purchased "flexi book plus - includes refund" [it says]. I reality the refund is being refused”

Helpful Report

Posted 1 month ago

“They cancelled the trip and don't want to give me my money back because I didn't have a flexi.”

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Posted 1 month ago

“I have had great difficulty via the website and the app trying to book from Belfast to Dublin at 01.10am. It doesn’t recognise the date as either the previous day or the actual date. Your company explained the bus maybe sold out, well just explain that on the app or website. I have read a few reviews now and I’m not sure I could trust showing up at that time and being assured the bus will be there…it’s important to be able to trust the service at that hour of the morning/night.”

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Posted 1 month ago

“Thank you for promptly helping change my date in the ticket.”

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Posted 1 month ago

“Poor unreliable service. Bus never showed after waiting for 30 minutes. When I asked for a refund I was told the bus had run 5 minutes early, which is a lie as people at the stop were waiting for the previous bus 30 mins before. I will not be booking again as this happens frequently”

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Posted 1 month ago

“Great customer service”

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Posted 1 month ago

“Ellice was extremely helpful when I'd an issue with my booking, couldn't recommend their service enough!”

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Posted 1 month ago

“I bought my ticket late at night and didn’t realize it was for the wrong date. A month later, I contacted Aircoach, and fortunately, they were able to change it to the correct date. I’m incredibly grateful-thank you so much!”

Helpful Report

Posted 1 month ago

“Booked bus for 00.30 at night on 24/10/2025 that never arrived , several others stranded as well were forced to get taxis at great expense to complete their journeys, had to go back into the airport and wait for a further hour for the next scheduled bus which had space thankfully, no information boards at stop or even one single member or air coach staff anywhere to be seen , when I emailed the next morning , I was offered a refund of my ticket which is the bare minimum response to be honest and was told the bus was cancelled, the email mentioned a real time tracking app which I didn't know about and I'm sure many older people wouldn't think to check either , it's bad enough that there's a lack of public transport options late at night at the airport without buses being cancelled without explanation, we really need the Metrolink ASAP if this is the poor attitude displayed by bus providers towards their customers”

Helpful Report

Posted 1 month ago

Aircoach is rated 4.0 based on 19,347 reviews