Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.05

4.1 Rating 18,681 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On my first journey by coach since Covid, I just travelled from Cork to Dublin Airport on the 10am service. Coach was spotless, the Driver was very organised (place bags here for city centre, here for Terminal one suitcases etc.) He also was very understanding and helpful when a few pax asked if it was possible to turn off the cold air, explaining that it would heat up shortly (which it did) He also ask us to wear headphones, if using personal devices (which I appreciated greatly) He was a careful driver and gave service with a smile. Thank you to our driver, Peter for getting us to Dublin safely.”

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Posted 1 year ago

Thank you for the kind words, Jessie! We are delighted that you had a great journey from Cork to Dublin Airport on our 10am service and we share your appreciation of our driver. We strive to ensure our passengers have the best experience possible while travelling with us and we are pleased you felt this was the case on your first journey since the Covid restrictions. We look forward to seeing you again soon.

Posted 1 year ago

“Awesome service.”

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Posted 3 hours ago

“At the moment I am waiting with around 30 people at Terminal 1. We were all denied boarding on #700 because we had return tickets booked for later bus. The bus departed almost empty, but the driver wouldn't let us on. Apparently, we should have got the flexi fare. How was I going to change my return time half the way through my flight was not explained.”

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Posted 1 day ago

“Customer service is great! So understanding and helpful.”

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Posted 1 day ago

“I recently had a great experience with Aircoach's customer service. I contacted them regarding a refund, and their response was prompt and professional. The process was smooth, and the refund was processed quickly. Their team was helpful, clear in their communication, and ensured I understood the refund policy for future bookings. Aircoach offers affordable prices and reliable service, making travel convenient and stress-free. I highly recommend them for their excellent customer support and commitment to customer satisfaction.”

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Posted 1 day ago

“I have taken the Aircoach multiple times since living in Dublin and I have had zero issues until today, March 23. I booked a return ticket for Sunday, March 22 at around 11:30 pm and I accidentally got the date wrong when I booked the ticket and I was talking to the drive and he was extremely rude and unhelpful. In addition, I booked another ticket for the bus an hour later and the wrong time was selected. I spoke to the attendant who was working that night and she was great and super helpful, explaining it it should not be a big deal and I would get on the bus given that it was 1 am. I got to the bus ready to explain what happened and I was greeted with the driver being extremely rude to not only me but others who accidentally made this mistake as well. I understand the policies in place, however that does not give drivers who willingly chose this job to be rude to customers. I hope you guys tell them and do better.”

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Posted 2 days ago

“Had an issue regarding a double overcharge because of a failed ticket confirmation on the Aircoach App Followed the instructions and filled in the online request form and had an acknowledgment within 12 hours, a lovely response from a chap called Jamie and a full no quibble refund within 4 days Can’t ask for better customer service than that. The return journey from Cork to Dublin was on time and the drivers were helpful and friendly I took away one star because on this occasion I used the toilet and it was a bit grim - no soap or loo paper and I won’t be doing that again”

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Posted 2 days ago

“Still waiting on this company to respond to a complaint raised in February. Worst customer service possible!”

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Posted 2 days ago

“The 702 used to be a great service, absolutely unreliable now.”

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Posted 2 days ago

“I would NEVER recommend them to anyone. They sold me the wrong ticket and refused to refund me, which is absolutely ridiculous. Not only was I stuck with a ticket I didn’t need, but their customer service was absolutely unhelpful and dismissive. I regret choosing Aircoach and will NEVER use them again. If you're looking for a hassle-free travel experience, do yourself a favor and look elsewhere.”

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Posted 3 days ago

“Great customer service. I missed the bus because my flight was delayed and they fully refunded me after sending them an email”

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Posted 3 days ago

“Absolutely appalling communication! I was due to go to Chicago on St Patrick's Day with work. I am cabin crew and booked my bus online from Upper Queen St, Belfast to Dublin Airport. I arrived 30mins prior to leaving. When it was time to get on the bus, there was no bus! An employee then proceeded to tell those waiting at Upper Queen St it was now to leave from the bus station which was 10min away. This was not advertised on the ticket! I had 2 bags and was wearing heels only to be informed I had to do a 10min walk to catch a bus! As a result I and the others waiting all missed the bus. After complaining, Aircoach give no email, no apology, nothing! I missed my flight. I didn't get compensation and lost out on getting paid. I then had to pay another bus (Translink) to take me to Dublin airport! I and others were extremely disappointed and totally disgusted at the response of the company. This company is unreliable and I will not be using this service in the future and will be telling as many people as I can not to be booking or depending on this service. They have extremely bad customer service and duty of care. Lynsey Graham”

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Posted 3 days ago

“Quick and efficient troubleshooting.”

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Posted 3 days ago

“When it runs, it’s fine. However, if it doesn’t run, despite taking your contact details, they don’t contact you. Given that this is a service specifically designed to service air passengers, it isn’t good enough to leave people stranded. When I complained I got neither an apology nor a refund”

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Posted 4 days ago

“A disabled passenger was told they could not bring their mobility scooter with them on the bus. After some discussion we managed to get it on board but had to pay an additional charge. Very upsetting for the person involved.”

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Posted 4 days ago

“No Help! Terrible Service!”

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Posted 4 days ago

“I would like to compliment the driver on the 700 bus route that departed from Dublin Airport at 21.25 tonight (Wed 19 March 2025). He was so helpful and friendly and had a lovely welcome for everyone. He was a delight to travel with. Thank you.”

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Posted 5 days ago

“I accidentally booked the wrong Aircoach trip along with my flight from ryanair. Even though I had not added the Flexi option, Jamie from customer service was kind enough to change my bus ticket and get back to me within an hour of my request. Now this is what I call great service!”

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Posted 5 days ago

“Our connection got cancelled, got in touch with Aircoach and a refund was authorised the next day. Fast and uncomplicated!”

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Posted 5 days ago

“I had a booking with Ryanair for my car parking at Luton from 18th to 30th April. My wife has been diagnosed with breast cancer with her operation scheduled over this period. I needed to change my flight & car parking to September dates. I am advised that the car parking is via aircoach who I need to contact directly. I have attempted to get in touch to change my booking for several days now, but cant find any form on the web site (as advised) or telephone number (without huge waiting times) to get the booking changed or cancelled. I need some urgent help here, so please send a link, form or something that will allow me to get this sorted. I have created an aircoach account, but this has not helped. Thank you & hope to hear from someone.”

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Posted 5 days ago

“Poor unreliable service which did not arrive at the allocated stop on our return to the airport. We waited 30 minutes but no bus arrived, this left us with no option other than to take a taxi which cost over 30 euros. No refund was offered by the company who in my opinion should not be advertising a return service and selling tickets at a reduced cost if bought as a return fare, when they cannot deliver a service to their customers. Very disappointed to learn that this seems to happen frequently. If I had read the reviews beforehand I would not have booked this service.”

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Posted 6 days ago

Aircoach is rated 4.1 based on 18,681 reviews