Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,816 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast and helpful customer service! Thank you :-)”

Helpful Report

Posted 2 weeks ago

“Excellent return journey from airport to town by exemplary driver Kevin. Looked after all passengers and was so helpful guiding and explaining routes and details. Another great trip with Aircoach”

Helpful Report

Posted 2 weeks ago

“Hi there…just wanted to say thank you to all the lovely helpful staff at Dublin airport @ 6pm on the 26th….my flight was delayed so I missed my bus at 5:30pm and the got me on the next bus…..your bus driver from Dublin to cork on the 6:30pm service was extremely helpful and friendly….so can you pass on my regards to all the team…”

Helpful Report

Posted 2 weeks ago

“After booking an Aircoach from Dublin City Centre to the airport, a demonstration prevented any traffic going through the city, so we had to jump in a taxi instead. But after writing to Aircoach customer service through the App, they refunded me my money within a couple of days. So all good in the end. It would just be good if such planned demos would be communicated through the app in future in advance, to prevent the inconvenience in the first place.”

Helpful Report

Posted 2 weeks ago

“Totally incorrect real time info on app”

Helpful Report

Posted 2 weeks ago

“Due to a medical condition I was unable to travel. Your customer service were prompt and empathetic regarding my travel concern and helped resolve my worry within 24 hours.”

Helpful Report

Posted 2 weeks ago

“Contacted customer services and within 24 hours they had the issue resolved to my satisfaction. Good service. FJ Cork”

Helpful Report

Posted 2 weeks ago

“Every morning in Drumcondra station the 8.10 bus leaves 10 minutes early and doesn’t wait for the passengers to arrive. If it’s 8.10 on the schedule it should wait until that time to depart. I complained about this previously and they keep doing it.”

Helpful Report

Posted 3 weeks ago

“Aircoach never turned up in Cork last night at 2am. People were devastated. No warning we waited half an hour for another bus driver to tell us the driver probably never turned up. I couldn't but notice young girls on their own waiting that time of night. A disgrace would only happen in Ireland. Imagine trying to get a refund. I was trying to make a flight as so were others which I missed Shocking service.”

Helpful Report

Posted 3 weeks ago

“Got the bus from Dublin to cork on the 18th of April at 3:25PM and was the worst 4 hours of my life. The heating system was broken and was maxed on the heating. No word of a lie it was 35 degrees in the cabin and the driver could not turn it off. Multiple people (10 plus) complained to the driver and still could not turn it off. The best we got was the emergency windows on the roof opened by a 1-2 cm. For someone who has asthma this is absolutely dangerous. I almost had to get the bus driver to pull over so I could get a breath or two in, this was absolutely unsafe and unacceptable. Secondly the WiFi was not working, and I have read all over the website and bus there is free WiFi on all busses. Again this was not working. Coming all the way from Australia I don’t have reception or data on my phone as I’m in a new country and the WiFi would be very handy to arrange a pick up after the bus. Again unacceptable, I was stuck at the bus stop and had to find a shopping mall with WiFi to arrange a pick up. These facilities they operate are supposed to help out for these reasons and you can’t provide that. I’m not one to complain but I can’t believe that service was 44 euro for the two of us.”

Helpful Report

Posted 3 weeks ago

“We received a timely and positive response to our inquiry. We're very pleased.”

Helpful Report

Posted 3 weeks ago

“Very poor service going to airport. 4 busses passed full and people being left unable to catch plane.”

Helpful Report

Posted 3 weeks ago

“On Apr.18th a booking was erroneously made on a return ticket line 700 instead of 702, from Dublin Airport to City Center. The tickets were for the days of May 16th and 21st. I notified immediately about the error and asked for the rectification and procedure how to do it. The reply was totally negative!!! I believe that refusing the rectification after an immediate notification, with about 20 days for the correction, is simply ludicrous to say the least… Of course I will not go on the bus and my money are lost instead of changed to the other line departing from the same location…”

Helpful Report

Posted 3 weeks ago

“Please refund the money.”

Helpful Report

Posted 3 weeks ago

“Very good customer service. Quick to respond to my inquiry and even refunded me. Keep it up.”

Helpful Report

Posted 3 weeks ago

“We ordered tickets via the Ryanair website and were given totally random times that wasn’t any use whatsoever and no refund available. Absolutely useless and wouldn’t recommend.”

Helpful Report

Posted 3 weeks ago

“The bus 20:38 was missing. We have waited for more than half hour, and no bus has appeared.”

Helpful Report

Posted 3 weeks ago

“I’m a regular traveller in Aircoach and always find the drivers are excellent. I find I can completely relax & feel very confident that’s the best way to travel from Cork to Dublin & return 👍”

Helpful Report

Posted 3 weeks ago

“Did not show up17.00 Sat”

Helpful Report

Posted 3 weeks ago

“My experience with Aircoach was really bad, as I had recently gone on a trip with a group of six, for which we had booked our seats way in advance. In the Bus, the driver noticed that there was one seat too little for my friend because of a mistake he had made earlier. Instead of apologizing or trying to find a solution, he wanted to usher her out of the door and make her take the bus an hour later, because he "really has to leave at 10" (us too, btw). Of course, everyone makes mistakes, but the attitude that was shown towards us was not acceptable. Therefore, I will also tell others not to travel with Aircoach, as they seem unrealiable and unhospitable.”

Helpful Report

Posted 3 weeks ago

Aircoach is rated 4.0 based on 18,816 reviews