Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

4.2 Rating 17,654 Reviews

78 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was unable to bring up the option to travel from Athlone B&Q to Dublin airport”

Helpful Report

Posted 1 month ago

Dear Joseph, Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate your willingness to share your thoughts and concerns with us. Our Galway to Dublin route 706 and 706x will no longer operate from the 8th of April 2024. Warm regards

Posted 1 month ago

“I booked an Aircoach ticket for 07.56 departure from Donnybrook. The bus departed at 07.53 ie 3 mins. early - they said so themselves - so that I missed it. They then wouldn’t return my emails or calls. Very poor service & then very poor follow up customer service.”

Helpful Report

Posted 1 month ago

Dear Andrew, Thank you for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and apologize for the inconvenience you faced. As on your ticket we ask to please be at your stop 10 minutes before departure. Best regards, Aircoach Customer Service Team

Posted 1 month ago

“Got the 6am Aircoach from Cork, to Dublin , it never mentioned on the ticket that the bus went via Dublin City Center. Which services go direct from Cork to Dublin Airport. Thanks in advance”

Helpful Report

Posted 1 month ago

Dear Kathryn, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate your effort in letting us know about the issues you encountered during your journey. To address your concern regarding services that go directly from Cork to Dublin Airport, all the details about routes and timetable are available on our website Aircoach.ie.

Posted 1 month ago

“The guy was driving too fast and playing loud rock music at a very uncomfortable volume at 20.03 at night. Terrible after a long day of work . Couldn’t relax .”

Helpful Report

Posted 1 month ago

Thank you for taking the time to provide your feedback on your recent experience with Aircoach. We genuinely appreciate your valuable input and apologise for any discomfort caused during your journey. In order to further improve our services, we would greatly appreciate if you could provide us with any additional information about your experience. This will aid us in understanding how we can better meet the expectations of our valued passengers like yourself. Once again, we are truly sorry for the inconvenience caused, and assure you that we will take the necessary steps to address this matter. We look forward to the opportunity of serving you better in the future.

Posted 1 month ago

“Stay away from this company”

Helpful Report

Posted 1 month ago

We understand that there were some issues with our service, and we want to assure you that we take your concerns seriously. In order to improve, we would greatly appreciate it if you could provide us with more details about the specific issues you faced. This information will help us identify areas that need attention and work towards making necessary improvements. Once again, we sincerely apologize for any discomfort caused and thank you for bringing this matter to our attention. We value your feedback as it enables us to provide a better experience for all our customers. If there is anything else you would like to discuss or if you have any further suggestions, please do not hesitate to reach out to us. We are here to listen and make things right. Thank you for choosing Aircoach and giving us the opportunity to serve you better. Warm Regards, Aircoach Team

Posted 1 month ago

“I booked Aircoach from Belfast to Dublin. A few days after I booked they changed thew time to 30 minutes before. I contacted them to get a refund as not the time I booked it for, I could get another bus service to leave me at the time I wanted at airport. Aircoach email support wasted my time back and forth and in the end said the tickets were non-refundable. I will contact Trading Standards to resolve this issue as they broke the contact by changing the time. Avoid this company due to shocking customer service.”

Helpful Report

Posted 1 month ago

We would like to offer our sincere apologies for the inconvenience caused by the change in the scheduled time of your journey. We understand how frustrating it must have been for you to have your plans disrupted in such a way. We recognize that this is not the level of service we strive to provide our customers with. Regarding your request for a refund, we apologize for any confusion and frustration caused during your exchange with our email support. It is regrettable that we were unable to meet your expectations in this matter. We will review our communication process to ensure a smoother and more effective resolution for future cases. We value customers like you who bring such concerns to our attention, as it allows us to identify areas where we can improve. In order to make things right, we would appreciate it if you could provide us with further details regarding the issues you faced and any suggestions you may have on how we can enhance our customer service. Once again, we apologize for any inconvenience caused and assure you that we take your feedback seriously. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. Thank you for choosing Aircoach, and we look forward to hearing from you soon. Best regards, Aircoach Customer Support

Posted 1 month ago

“Still no refund after cancelled service leaving me late fir a flight. Small claims court as the previous complainant suggested. One of many.”

Helpful Report

Posted 1 month ago

Hello, As you have previously been advised, refunds can take up to 3-10 working days.

Posted 1 month ago

“Reservation: VJZA-EAGM-AGWA Wrote review last week about dreadful experience on 1st March when bus we had reservation for never turned up and we were never notified. Rang to complain and that day, as requested, submitted email with receipt seeking refund. Automatic response said we'd hear within 48 hours to 10 days, didn't happen. Response to last week's review said email us and we'll let you know status of refund request. Did that last Friday, still no response, 21 days later. Next stop: Small Claims Court.”

Helpful Report

Posted 1 month ago

Please email info@aircoach for this to be investigated.

Posted 1 month ago

“I tried booking from my aircoach account today a ticket from Dublin to Cork and back, but the payment refused to go through. I called customer service to explain that my booking refused to go through and that the problem is not from my bank card. The customer service representative kept on insisting it is was from my bank card. I logged out of my aircoach account, and booked as a guest and it went through immediately. I think your customer service should be patient enough to listen to customer's complaints and try to see if they can proffer a solution rather than hurriedly dismissing them off.”

Helpful Report

Posted 1 month ago

We would like to extend our apologies for the inconvenience and frustration you experienced during the booking process. It is certainly not our intention to dismiss our customers' concerns, and we understand how frustrating it can be when the problem persists. We value your feedback and would love to further understand the situation and work towards improving our services. Could you kindly provide us with more details about your experience? Additionally, we would appreciate any suggestions or recommendations you may have on how we can make things better. Thank you once again for your feedback, Franklin. We value you as our customer and strive to ensure a smooth and satisfactory booking experience for all. We look forward to serving you better in the future. Warm regards, Aircoach Customer Support

Posted 1 month ago

“Still no refund after my Aircoach service was canceled at short notice ! Terrible customer service which seems to be operated from Belfast. Choose Citilink for for a reliable service to the airport.”

Helpful Report

Posted 1 month ago

Hello, All refunds are processed & received within 3-7 business days. Best regards, Aircoach.

Posted 1 month ago

“RUDENESS and NO SERVICE Staff wrote, Refunds will only be given if Aircoach has not provided the service booked. Absolute foolery to provide NO service at stated time and yet fail to provide a response for your lack of service and insult. If that option is not provided, please know that: I find this company most incompetent as shown by their driver's lack of professionalism and your company's utter lack of responsibility or minimal understanding about customer service and propriety. When that thirty people are damaged by your lack of service and attitude, another company might act wiser. To allow no service and encourage a driver to insult customers says a lot about you and your company. Harmful and shameful proceedings that I will never invest on again as your company does not only not protect service but also disturbs the peace.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. We appreciate your feedback and we sincerely apologize for any inconvenience or disappointment caused by the lack of service and the rudeness you encountered during your journey with Aircoach. We understand your frustration and we deeply regret that our driver's professionalism did not meet your expectations. It is not our intention to insult or inconvenience our customers, and we apologize for any harm caused. We take your comments seriously and we will make sure to address this issue with our team to prevent similar incidents from happening in the future. We value our customers' satisfaction and strive to provide the highest level of service. We would like to make things right and regain your trust. If there is anything specific we can do to improve your experience or make it up to you, please let us know. Your input is valuable to us, and we are committed to resolving any concerns you may have. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Customer Service Team

Posted 1 month ago

“Changed bus times tgat no longer suit my inward travel plans. Spoke to Michael in customer services, who was unhelpful verging on rude. Would not recommend using this service again.”

Helpful Report

Posted 1 month ago

We would like to sincerely apologize for the inconvenience caused by the changed bus times that no longer suited your inward travel plans. We understand how frustrating this can be, and we are truly sorry for any inconvenience this may have caused you. We are disappointed to hear that your interaction with Michael in our customer services department was not up to our usual standards. We apologize for his unhelpful behavior, and we will be addressing this matter internally to ensure that it does not happen again in the future. We always strive to provide optimal service to our valued customers, and your feedback helps us in our continuous efforts to improve. So, we would love to hear more from you about how we can make things better. If you have any specific suggestions or if there is anything we can do to regain your trust and satisfaction, please do not hesitate to let us know. Once again, thank you for sharing your experience with us. We value your feedback and hope to have the opportunity to restore your faith in our service. Best regards, Aircoach Team

Posted 1 month ago

“I always travel aircoach but today I had an awful experience my email was broke and I had screenshots of my booking explaining this to the women she had no remorse and it left me stranded”

Helpful Report

Posted 1 month ago

Hello, It is the travelling passenger's responsibility to have the ticket ready to present to the driver. failing to do so, you may be refused to board or required to purchase a new ticket.

Posted 1 month ago

“Service to Bray/Greystones is not frequent enough and doesn’t start early enough or finish late enough. Driver is giving passengers inaccurate information about liquids and security.”

Helpful Report

Posted 1 month ago

Your feedback will be passed on regarding the Greystone's route. In regard to liquids & security, Aircoach is a coach operator and takes no part in this process. If you have queries around this please contact your travelling airport.

Posted 1 month ago

“Nothing like advertising. Driving on a line Dublin-Cork,bus don't have charging stations and rain is coming on true at the back doors.”

Helpful Report

Posted 1 month ago

can you send me your booking reference number via email so i can investigate this please.

Posted 1 month ago

“Thank you for your kind and generous service Alex, made me any my friend feel through out the journey. Aircoach has been and always will be my first choice for travel. Bus route-sandyford luas Thank you Alex”

Helpful Report

Posted 1 month ago

hi thank you for your lovely kinds words of support for our driver Alex. i will make sure i pass this on. i am certain your words of support and encouragement will be greatly appreciated

Posted 1 month ago

“Thankyou Alex, I had good and safe service provided by him. He is such a helpful and a generous man. Bus route - airport drop off towards sandyford luas.”

Helpful Report

Posted 1 month ago

hi thank you your kind words of encouragement i will make these are passed onto Alex.

Posted 1 month ago

“Always find the service pretty good. Buses are clean, and pleasant driver. However, I find the 24/7 claim very misleading, given that I cannot get a bus from the airport to booterstown between 1135pm and about 3.30am the next day. Easy to run a 24/7 service with 4 hour gaps (and noting this stop is on 2 different bus routes!!). Last time I went away I bought a return ticket, the return part being useless as I arrived into Dublin airport after midnight and wasnt prepared to wait 3 hours in the cold for the next bus”

Helpful Report

Posted 1 month ago

Dear David,Thank you so much for taking the time to provide your feedback on Aircoach. We really appreciate it and we're thrilled to hear about your positive experience with our service. At Aircoach, our main goal is to ensure our customers' happiness and satisfaction, so it's great to know that we are doing something right! We strive to provide a comfortable and reliable journey, and it seems like we hit the mark with you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help and make your travel experience as enjoyable as possible. Once again, thank you for your kind words and for choosing Aircoach. We hope to see you on board again soon!

Posted 1 month ago

“Waited for 08:58 bus until 09:30 on 702 route. No bus. Contacted customer service but informed no refund as should have added an hour to my journey arrival time.”

Helpful Report

Posted 1 month ago

hi thank you for contacting Aircoach we are sorry to hear of your experience with us. we do say in our terms and conditions to allow additional times for your journeys with us each way to allow for traffic and some unexpected delay again i apologise for the delays which where outside our control and the inconvenience caused

Posted 1 month ago

“Massively bad experience. Booked a ticket from the airport and there was some disruption on the road, the bus driver left for a long time and we still had to take a taxi home after purchasing the tickets. The support called Michael said it is what it is and you have agreed when you purchased the tickets. No, I have agreed while purchasing the tickets for them to deliver the survive. Not to be left alone in a parking bus in the middle of the road. I would never recommend this service. Taxi makes more sense, rude and unreliable”

Helpful Report

Posted 1 month ago

Dear Diana,Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We truly appreciate your honesty and apologize for the inconvenience you faced during your journey. We understand that there was a disruption on the road and that the bus driver left for an extended period, leaving you to take a taxi home after already purchasing your tickets. This is certainly not the level of service we strive to provide, and we apologize for the inconvenience and frustration caused. We sincerely apologize for failing to meet your expectations and for the negative impression this has left. We assure you that we value your feedback and take it seriously. We would like to make it right and improve our service for others. If you have any suggestions on how we can make improvements, please do let us know. Your input is immensely valuable to us. Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Warm regards, Aircoach

Posted 1 month ago

Aircoach is rated 4.2 based on 17,654 reviews