Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally very good and efficient service from Dublin city to the airport. Refund policy good also when service is cancelled. However, a bit more notice when a service is being cancelled would be good.”

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Posted 1 month ago

“Great service and great customer service too”

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Posted 1 month ago

“As an Australian planning a trip to the UK/Ireland in 2026 i have been blown away by the customer service provided by Cloe from Aircoach. RyanAir changed our flights meaning we arrive in Dublin 6 hours earlier than planned. Coach transport booked and kindly rearranged by Cloe (via email) to fit in with the earlier arrival time ensuring we get into Dublin to begin our exploring! thank you so much for helping us from 12000 miles away :) Kim York, Adelaide South Australia.”

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Posted 1 month ago

“Excellent service - drivers are helpful, knowledgeable and caring - timely, cleanliness and easy to use app w live updates.”

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Posted 1 month ago

“I made an honest error during booking of my aircoach trip from Cork to Dublin. Then informed aircoach about this within 30 minutes of being aware of the error. My trip was amended within minutes, so thankful for this.”

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Posted 1 month ago

“I made an online enquiry re use of Free travel pass . Got reply within 2 days & easy to understand . Well done team”

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Posted 1 month ago

“Very helpful and polite staff!”

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Posted 1 month ago

“I have always had very positive experiences with Aircoach. Punctuality , friendly and helpful drivers. Yesterday I decided that I should probably get an earlier coach to the airport from the one I had booked. I was prepared and more than happy to have to purchase a new outgoing ticket as I hadn’t booked the flexifare ticket. I emailed Aircoach and got a very nice reply from Lauren who had changed my ticket to an earlier time. Thank you Lauren. Kind regards, Daniel.”

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Posted 1 month ago

“We bought a flexi ticket and were unable to change it online over a weekend. The phone line is available Monday to Friday so when I phoned first thing on Monday I explained my situation to Esther. She was very friendly and accommodating. I had to rebook our tickets because our trip was booked for the previous day but I received a refund within a few days. I find the service fantastic and especially want to thank Esther for helping me so quickly and efficiently.”

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Posted 1 month ago

“Stops announced by driver calling out without using the microphone for the most part resulting in passengers missing their stop all too often. On board monitors should be used for indicating upcoming stops like most transport companies everywhere.”

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Posted 1 month ago

“Instant replies with queries”

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Posted 1 month ago

“Bought a ticket online (for specific departure time in Dublin centre). Went to bus stop 30 minutes earlier. The bus was there but no driver (nor did the driver show up for the next 3 departure times) so I had to take a cab to the airport. Aircoach refused to refund my ticket because I hadn't bought a flex one even though they did NOT provide the service I had paid for. It was ok for their customer service that the driver arrived eventually albeit more than 37 minutes late?! Highly unreliable provider and poor customer service. Not recommended”

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Posted 1 month ago

“Poor and unreliable very late service by Aircoach .impossible to reach the office by phone long prerecorded message but no one to ask. Missed light as a result.Communication with with update about the no show Aircoach was a total let down. Will make other arrangements to get to the airport. The service is not as good as it once was.”

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Posted 1 month ago

“Excellent customer service!”

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Posted 1 month ago

“I wrote feedback to you regarding the failure to deliver a service 700 on 17 Sept 2025. Aircoach to be fair wrote back to me confirming that service failure. However you failed to acknowledge that AT LEAST 4 separate services failed to eventuate that evening. 5 passengers waiting for nearly 1 hour were forced to make taxi /uber arrangements. Abysmal.”

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Posted 1 month ago

“My wife and I were getting the aircoach to Dublin at 7pm on 5/9/25, five minutes before the aircoach was due we received an email cancelling the service and saying that the next one at 23:00 was full. We were forced to get a taxi home (our second of the day) to drive to Dublin instead. Thirty minutes later, after we had already arrived home, we received another email saying that it was back on and would be arriving around 19:45, which we would no longer make as we had already traveled home due to the first email stating its cancellation If we had been informed of a potential replacement bus we would have waited for that one, instead we had to pay €60 for two taxis, €140 for parking in a Dublin airport hotel that we had to drive to as well as €66 in unused aircoach tickets. This is all due to poor service and incompetent communication of the aircoach, if it was possible they would be getting zero stars.”

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Posted 1 month ago

“Sorry but to change terms/conditions of a ticket and not advise the customer?! If a departure point/time changes, those with a ticket should be contacted about the change.”

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Posted 1 month ago

“I made a stupid mistake and booked an incorrect date for the aircoach . I contacted customer service and explained my situation. I received a very quick response advising me that they had corrected my mistake and reissued the tickets for the correct date .”

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Posted 1 month ago

“I spoke with Jake this morning he was very helpful, I had booked an extra trip in error with my travel pass and was worried about the consequences. He explained this could be cancelled and there was no need to worry. Needless to say I was greatly relieved I found him to be very helpful, kind and accommodating.”

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Posted 1 month ago

“This can be an affordable and good way to get into town BUT there is a catch. DO NOT BUY A RETURN PAPER TICKET AT THE AIRPORT. Instead, purchase your return to the airport online so you can reserve a seat, which you cannot do with the paper ticket. Here's why. Upon arrival at the airport we purchased from the kiosk at your bus stop a round trip ticket believing it would be convenient and save money. The next morning, however, we became concerned about when buses would leave for the airport on our departure day so we stopped by the downtown departure point and asked the driver. He explained that buses run round the clock but that sometimes in the mornings they are completely full so we should get a reservation to be sure we have a seat. That presented a conundrum. We had already purchased a return paper ticket, from the kiosk, but because there was no way online to reserve seats with a paper ticket we risked not having a seat for our departure, which could cause us to miss our flight. So our only practical choice was to double book, which was time consuming, a hassle, and meant we risked double paying for the return fare, once for the paper ticket then agian for the online ticket From the traveler's perspective, it would be helpful if people at the kiosk recommended NOT purchasing a paper return ticket but instead booking the return online to guarantee a reserved seat on the bus back to the airport. Either that, or create some practical way that paper return ticket holders can guarantee a reserved seat. I hope this is helpful.”

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Posted 1 month ago

Aircoach is rated 4.0 based on 19,344 reviews