Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,348 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My coach was cancelled and we had to get a taxi to the airport. Requesting a refund was not straightforward but quite convoluted. My refund was not for the full price that I paid but was one Euro less for each ticket. So I paid for zero service.”

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Posted 2 months ago

“The tickets were sent to the wrong email address. We desperately tried to get in contact with the company so we could receive them. 2 days later we received a copy of the tickets. 2 days after we needed them. So we had to take a taxi and have and the expense of 2 useless tickets plus taxi fees! Your company needs to have a reasonable contract person and not a useless AI.”

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Posted 3 months ago

“Twice in the last two weeks having bought ticket online the coach has not shown up . The first response I got for the first journey was that it was late.. I do not believe this. The bus only comes from Dalkey and my stop Glasthule is the second stop. Not acceptable. Today, after waiting 15 minutes after the scheduled arrival time, I called your office , and was told the 9.06 from Dalkey to the airport wasn’t running, no warning, nothing. I am disgusted at this poor service and will be contacting local media to report this. Completely unacceptable”

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Posted 3 months ago

“Lauren at customer service was so helpful and answered my query in one email!”

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Posted 3 months ago

“Generally very good and efficient service from Dublin city to the airport. Refund policy good also when service is cancelled. However, a bit more notice when a service is being cancelled would be good.”

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Posted 3 months ago

“Great service and great customer service too”

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Posted 3 months ago

“As an Australian planning a trip to the UK/Ireland in 2026 i have been blown away by the customer service provided by Cloe from Aircoach. RyanAir changed our flights meaning we arrive in Dublin 6 hours earlier than planned. Coach transport booked and kindly rearranged by Cloe (via email) to fit in with the earlier arrival time ensuring we get into Dublin to begin our exploring! thank you so much for helping us from 12000 miles away :) Kim York, Adelaide South Australia.”

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Posted 3 months ago

“Excellent service - drivers are helpful, knowledgeable and caring - timely, cleanliness and easy to use app w live updates.”

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Posted 3 months ago

“I made an honest error during booking of my aircoach trip from Cork to Dublin. Then informed aircoach about this within 30 minutes of being aware of the error. My trip was amended within minutes, so thankful for this.”

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Posted 3 months ago

“I made an online enquiry re use of Free travel pass . Got reply within 2 days & easy to understand . Well done team”

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Posted 3 months ago

“Very helpful and polite staff!”

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Posted 3 months ago

“I have always had very positive experiences with Aircoach. Punctuality , friendly and helpful drivers. Yesterday I decided that I should probably get an earlier coach to the airport from the one I had booked. I was prepared and more than happy to have to purchase a new outgoing ticket as I hadn’t booked the flexifare ticket. I emailed Aircoach and got a very nice reply from Lauren who had changed my ticket to an earlier time. Thank you Lauren. Kind regards, Daniel.”

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Posted 3 months ago

“We bought a flexi ticket and were unable to change it online over a weekend. The phone line is available Monday to Friday so when I phoned first thing on Monday I explained my situation to Esther. She was very friendly and accommodating. I had to rebook our tickets because our trip was booked for the previous day but I received a refund within a few days. I find the service fantastic and especially want to thank Esther for helping me so quickly and efficiently.”

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Posted 3 months ago

“Stops announced by driver calling out without using the microphone for the most part resulting in passengers missing their stop all too often. On board monitors should be used for indicating upcoming stops like most transport companies everywhere.”

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Posted 3 months ago

“Instant replies with queries”

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Posted 3 months ago

“Bought a ticket online (for specific departure time in Dublin centre). Went to bus stop 30 minutes earlier. The bus was there but no driver (nor did the driver show up for the next 3 departure times) so I had to take a cab to the airport. Aircoach refused to refund my ticket because I hadn't bought a flex one even though they did NOT provide the service I had paid for. It was ok for their customer service that the driver arrived eventually albeit more than 37 minutes late?! Highly unreliable provider and poor customer service. Not recommended”

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Posted 3 months ago

“Poor and unreliable very late service by Aircoach .impossible to reach the office by phone long prerecorded message but no one to ask. Missed light as a result.Communication with with update about the no show Aircoach was a total let down. Will make other arrangements to get to the airport. The service is not as good as it once was.”

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Posted 3 months ago

“Excellent customer service!”

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Posted 3 months ago

“I wrote feedback to you regarding the failure to deliver a service 700 on 17 Sept 2025. Aircoach to be fair wrote back to me confirming that service failure. However you failed to acknowledge that AT LEAST 4 separate services failed to eventuate that evening. 5 passengers waiting for nearly 1 hour were forced to make taxi /uber arrangements. Abysmal.”

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Posted 3 months ago

“My wife and I were getting the aircoach to Dublin at 7pm on 5/9/25, five minutes before the aircoach was due we received an email cancelling the service and saying that the next one at 23:00 was full. We were forced to get a taxi home (our second of the day) to drive to Dublin instead. Thirty minutes later, after we had already arrived home, we received another email saying that it was back on and would be arriving around 19:45, which we would no longer make as we had already traveled home due to the first email stating its cancellation If we had been informed of a potential replacement bus we would have waited for that one, instead we had to pay €60 for two taxis, €140 for parking in a Dublin airport hotel that we had to drive to as well as €66 in unused aircoach tickets. This is all due to poor service and incompetent communication of the aircoach, if it was possible they would be getting zero stars.”

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Posted 3 months ago

Aircoach is rated 4.0 based on 19,348 reviews