Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,140 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service is well run. The buses are clean, tidy and on time. The staff are friendly and efficient. I will travel with them again.”

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Posted 1 month ago

“Excellent, professional customer service”

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Posted 1 month ago

“The service itself while on board is generally quite good. The drivers have consistently been polite, professional, and helpful, which I truly appreciate. Unfortunately, my experience with their customer support has been abysmal to say the least. I contacted their team after I missed a bus that departed earlier than the scheduled time. After some back and forth, the person I was talking to acknowledged that the bus had indeed left ahead of schedule, yet refused to issue a refund for the ticket. Instead, I was advised to arrive five minutes earlier for future trips. This is unacceptable. If buses are allowed to depart before the advertised time, then the published schedule is misleading. Advising customers to arrive earlier as a solution, while admitting fault, is not only inadequate—it shows a lack of accountability. It’s even more frustrating considering I’ve previously tolerated delays without complaint. This situation, however, crosses a line. The continued reliance on terms and conditions, rather than offering fair customer service when the company is at fault, is disappointing. I asked why the published departure time wasn’t adjusted to reflect the possibility of early departures, and received no clear response. They suggested that I provide feedback, so here it is. I hope they take it seriously and work toward improving the customer experience beyond the journey itself.”

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Posted 1 month ago

“All went well each way - only thing a small thing I thought you had charging points on all your buses”

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Posted 1 month ago

“Drivers very helpful and pleasant”

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Posted 1 month ago

“Air Coach to airport departed 30 minutes late from Dalkey due to morning traffic. I made it on time to my flight. I wish the previous route still was in operation as it avoided downtown Dublin rush hour traffic.”

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Posted 1 month ago

“Happy with the service. Departure and arrival according to timetable. The driver was friendly and helpful. Highly recommended.”

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Posted 1 month ago

“It’s the cheapest option from the south of Dublin, when taxi costs +70€, but that’s where the positives end. The company obviously doesn’t have consideration and sensitivity for its clients. The buses are always late, and there's no live tracking option like for other buses in Dublin. People going to the airport would have a much less stressful journey had you had it. Also, the electricity sockets don’t work… all little things that make me use your service when I have lots of time and can leave a lot ahead of my flight, which is probably 1 in 10 times.”

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Posted 1 month ago

“Bus is freezing 🥶”

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Posted 1 month ago

“I didn’t expect a refund but the lads at aircoach were sound enough to give to me. I appreciate it so much. Money is tight. I bought another ticket for a different time. I will be using this service again.”

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Posted 1 month ago

“Flaming horrible, you drove past me and didn't stop to pick me up! I was at the stop 10mins early and the bus came 15mins late.”

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Posted 1 month ago

“Comfortable coach. Timely and plenty of room. Couldn’t with few charging points”

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Posted 1 month ago

“A very reliable and comfortable service. Drivers (both ways) we’re very friendly and helpful. A very pleasant experience. Thank you.”

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Posted 1 month ago

“Good reply time and resolution was found easily, however it is not very clear on how to get a refund for FlexiBook tickets”

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Posted 1 month ago

“Excellent service; Wry quickly refunded my second ticket. The Aircoach itself is a great ride.”

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Posted 1 month ago

“I made a time error when booking my ticket. I rebooked for the correct time, and emailed the company to explain my mistake. I promptly received approval for a refund on my incorrect ticket. Our bus driver was friendly, and did a great job of navigating heavy traffic in tight spaces. The bus was spotlessly clean. An excellent experience from start to finish.”

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Posted 1 month ago

“I was told over the phone that I would get a refund for my journey as I had tried to reschedule online with my flexibook ticket but the website crashed. I called back 10 minutes later and was refused the refund.”

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Posted 1 month ago

“Lady driver works with a very happy mood and it made us the smile during the trip.”

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Posted 1 month ago

“Excellent always”

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Posted 1 month ago

“Everything was perfect, as always!”

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Posted 1 month ago

Aircoach is rated 4.0 based on 19,140 reviews