Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Terrible service. First bus arrived 20 min late but refused boarding as was full. Finally boarded almost 50 min after the advertised departure time. As a result missed out flight home. Had to pay for hotel stay and new flights.”

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Posted 2 months ago

“Rapid response to my issue!”

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Posted 2 months ago

“Very accommodating”

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Posted 2 months ago

“Replied to my enquiry in a very prompt manner.”

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Posted 2 months ago

“This was my fourth time using Aircoach. I have always found the service reliable. The buses are clean and comfortable. The drivers are usually polite and helpful. On my most recent trip there was an issue that was beyond the control of Aircoach, but Customer Service (Keja) were extremely helpful in getting it sorted out. Great service.”

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Posted 2 months ago

“Coach didn’t arrive. Lots of customers left standing at the stop. Called customer service. Couldn’t advise. Had to rush for a taxi in order not to miss my flight. Never again AIRCOACH”

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Posted 2 months ago

“Bus arrived 40 min late. I gave feedback was basically told read the small print that buses can be up to an hour late. That is not obvious from the booking experience and really disappointing.”

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Posted 2 months ago

“So comfortable and your drivers are always very helpful and courteous it's the only way we travel to the airport”

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Posted 2 months ago

“Very disappointed with a glitch in the aircoach app where my card was charged but no tickets were issued . Which must be rectified it's has occurred for me twice already. However excellent customer service was provided to resolve my issue.”

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Posted 2 months ago

““I have to thank them for their work because I had a problem and they solved it with great professionalism. A 10 out of 10 for the company and its employees.”

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Posted 2 months ago

“I was unable to book a ticket using the free travel pass due to an error on the online booking system. The staff at the airport refused to recognise the pass and I ended up paying €49.50 for tickets that should have been free. When I reported the online problem via the website, I was assured that the free travel pass would be accepted at the airport. I have reported that I was charged for the tickets and should be due a refund, but this has not been acknowledged in the response. Overall, I am very disappointed with Aircoach, they do not even read emails properly and the responses have not resolved the issues I have.”

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Posted 2 months ago

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Posted 2 months ago

“Booked ticket in advance. Bus never showed up or came too earlier then it was supposed and left. I am never using this service again as it isn’t reliable. The company won’t refund the ticket and I had to pay taxi not to miss my flight.”

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Posted 2 months ago

“Needed some advice on which stops to get off as I’m not local to the area, Alarna was a massive help and responded very quickly”

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Posted 2 months ago

“Not helping at all”

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Posted 2 months ago

“The ticket was cancelled few hours before we had to take the bus”

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Posted 2 months ago

“Terrible experience. I purchased tickets online for a transfer from the airport to the city center for four people. Despite several requests for the tickets, they were sent to me the day after my arrival in Dublin, so I was unable to use them. I requested a refund, but it was not granted.”

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Posted 2 months ago

“The bus was rerouted without communicating”

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Posted 2 months ago

“Once again, the aircoach was severely delayed. The 702 route was due to arrive to Monkstown at 9.17am and arrive at 9.38am by which time I had to get a taxi to avoid missing my flight. I don’t know how it took 40 mins to get from Killiney to Monkstown. When I asked for a refund, I was told I couldn’t get one because I didn’t book “flexibook”. I shouldn’t have to pay extra to protect my trip from your delays (which are not an uncommon occurrence). Absolute terrible service.”

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Posted 2 months ago

“The bus was on time at 02.30 in the morning leaving Dublin Airport. It was also on time for the return trip at 1430. Impressive.”

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Posted 2 months ago

Aircoach is rated 4.0 based on 19,344 reviews