Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,911 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to a medical condition I was unable to travel. Your customer service were prompt and empathetic regarding my travel concern and helped resolve my worry within 24 hours.”

Helpful Report

Posted 4 weeks ago

“Contacted customer services and within 24 hours they had the issue resolved to my satisfaction. Good service. FJ Cork”

Helpful Report

Posted 1 month ago

“Every morning in Drumcondra station the 8.10 bus leaves 10 minutes early and doesn’t wait for the passengers to arrive. If it’s 8.10 on the schedule it should wait until that time to depart. I complained about this previously and they keep doing it.”

Helpful Report

Posted 1 month ago

“Aircoach never turned up in Cork last night at 2am. People were devastated. No warning we waited half an hour for another bus driver to tell us the driver probably never turned up. I couldn't but notice young girls on their own waiting that time of night. A disgrace would only happen in Ireland. Imagine trying to get a refund. I was trying to make a flight as so were others which I missed Shocking service.”

Helpful Report

Posted 1 month ago

“Got the bus from Dublin to cork on the 18th of April at 3:25PM and was the worst 4 hours of my life. The heating system was broken and was maxed on the heating. No word of a lie it was 35 degrees in the cabin and the driver could not turn it off. Multiple people (10 plus) complained to the driver and still could not turn it off. The best we got was the emergency windows on the roof opened by a 1-2 cm. For someone who has asthma this is absolutely dangerous. I almost had to get the bus driver to pull over so I could get a breath or two in, this was absolutely unsafe and unacceptable. Secondly the WiFi was not working, and I have read all over the website and bus there is free WiFi on all busses. Again this was not working. Coming all the way from Australia I don’t have reception or data on my phone as I’m in a new country and the WiFi would be very handy to arrange a pick up after the bus. Again unacceptable, I was stuck at the bus stop and had to find a shopping mall with WiFi to arrange a pick up. These facilities they operate are supposed to help out for these reasons and you can’t provide that. I’m not one to complain but I can’t believe that service was 44 euro for the two of us.”

Helpful Report

Posted 1 month ago

“We received a timely and positive response to our inquiry. We're very pleased.”

Helpful Report

Posted 1 month ago

“Very poor service going to airport. 4 busses passed full and people being left unable to catch plane.”

Helpful Report

Posted 1 month ago

“On Apr.18th a booking was erroneously made on a return ticket line 700 instead of 702, from Dublin Airport to City Center. The tickets were for the days of May 16th and 21st. I notified immediately about the error and asked for the rectification and procedure how to do it. The reply was totally negative!!! I believe that refusing the rectification after an immediate notification, with about 20 days for the correction, is simply ludicrous to say the least… Of course I will not go on the bus and my money are lost instead of changed to the other line departing from the same location…”

Helpful Report

Posted 1 month ago

“Please refund the money.”

Helpful Report

Posted 1 month ago

“Very good customer service. Quick to respond to my inquiry and even refunded me. Keep it up.”

Helpful Report

Posted 1 month ago

“We ordered tickets via the Ryanair website and were given totally random times that wasn’t any use whatsoever and no refund available. Absolutely useless and wouldn’t recommend.”

Helpful Report

Posted 1 month ago

“The bus 20:38 was missing. We have waited for more than half hour, and no bus has appeared.”

Helpful Report

Posted 1 month ago

“I’m a regular traveller in Aircoach and always find the drivers are excellent. I find I can completely relax & feel very confident that’s the best way to travel from Cork to Dublin & return 👍”

Helpful Report

Posted 1 month ago

“Did not show up17.00 Sat”

Helpful Report

Posted 1 month ago

“My experience with Aircoach was really bad, as I had recently gone on a trip with a group of six, for which we had booked our seats way in advance. In the Bus, the driver noticed that there was one seat too little for my friend because of a mistake he had made earlier. Instead of apologizing or trying to find a solution, he wanted to usher her out of the door and make her take the bus an hour later, because he "really has to leave at 10" (us too, btw). Of course, everyone makes mistakes, but the attitude that was shown towards us was not acceptable. Therefore, I will also tell others not to travel with Aircoach, as they seem unrealiable and unhospitable.”

Helpful Report

Posted 1 month ago

“Me and my friends took an aircoach bus to go from Dublin to Cork. The 6 of us had book in advance, unfortunately a mistake had been made and a seat was missing for one of my friends. Instead of offering a solution or a refund the bus driver was really rude and ask her to leave because he was in a rush and had to go. It was his mistake but didn't do anything to fix it and rush us to the door and told us to take the next bus. Next time fix the solution or offer a refund because we had booked our seats...”

Helpful Report

Posted 1 month ago

“Staff are great. Consistency of travel experience varies wildly. It’s a stuffy and rainy day. Bus has no working ventilation. Driver has to periodically stop to clear condensation with a cloth. Not fair on him or us. Also you need noise pollution notices. All audio should be headphones only. What is wrong with people.”

Helpful Report

Posted 1 month ago

“The service was perfect and the people outside the Dublin airport were the kindest on heart. The driver too, never met people so professional and so gentle.”

Helpful Report

Posted 1 month ago

“A big thank you to the driver who helped us out when we forgot our passports earlier today!”

Helpful Report

Posted 1 month ago

“The customer service was very fast in their response, prompt and very kind.”

Helpful Report

Posted 1 month ago

Aircoach is rated 4.0 based on 18,911 reviews