Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.07

4.1 Rating 18,460 Reviews

76 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where is the facility to change password / forgotten password?”

Helpful Report

Posted 1 month ago

“The service is good, however the number of stops are too widely spread which makes it difficult to get to a pick up point. Your refunds policy is very inflexible. When I inadvertently paid for a ticket which should have been free with my bus pass, your staff would not entertain my case.”

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Posted 1 month ago

“Good, reliable bus company who are always on time. Nice, friendly, helpful staff. Make sure to tick the box to pay a little extra to adjust your ticket date and time. While the helpful staff online will probably help sort it out if you make a mistake (takes a few days) it’s much quicker just to pay the extra €1 and do it yourself.”

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Posted 1 month ago

“Terrible services. Drivers driving over the speed limit and leaving you dry at the stop because they arrived early and did not stop for bookings. They also refused to refund me for pre booked tickets. See my bus was 13 mins ahead of schedule!”

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Posted 1 month ago

“I used the flexible booking option. Cost 3 euros so seemed good value for a 20 euro ticket. When I cancelled the ticket I only got refunded the 3 euros. This is obviously not what one would expect. I would think that the option is very poor value”

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Posted 1 month ago

“WORSE EXPERIENCE EVER - DO NOT USE THIS COMPANY. Horrible service. Strongly discourage to utilise it. The bus driver saw me waiting under the pouring rain and with a booked ticket did not stop to pick me up. They did not reimburse me the ticket and they said it is in their policy to do so.”

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Posted 1 month ago

“Coach arrived at our stop 10 mins early. So we had to take a taxi. What a waste.”

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Posted 1 month ago

“I booked to Dublin airport Monday 18th November, paid on line, dalkey to airport. 10am bus did not arrive, 11am bus did not arrive. The man on the telephone was unable to help in any way . Airbus is not too be trusted ever. Having booked on line, they have my email, easy to contact me. Useless”

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Posted 1 month ago

“The driver and administration staff were very helpful. I could take a bus easily to the airport, a great service was also provided.”

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Posted 1 month ago

“Unfortunately the very old coach we were on broke down on the motorway. We had to wait on the hard shoulder for one and a half hours. We were two hours late and lots of people had flights to catch. It was a terrible experience.”

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Posted 1 month ago

“Excellent”

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Posted 1 month ago

“Fast and efficient customer service”

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Posted 1 month ago

“Overpacked bus from terminal 2. Bus was already practically full when it arrived to pick us up. Paid for 2 adults and 2 kids but kids had to sit on our laps as no seats were available. Unsafe and unprofessional, staff noticed and didn’t care.”

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Posted 1 month ago

“A nightmare,yesterday started from cork at te 11:00 am, the bus brokedown on the highway. Another bus came to pick us but with for eleven passengers... the other bus came to pick up us arrived at the 16:30 at the airport in dublin. End of the story: they made me miss the flight. All this story made me spend other 320 € and take another flight today. I wish to aircoach the worst.”

Helpful Report

Posted 1 month ago

“Unfortunately our experience was not a good one. We showed up at the right terminal, right time, got QR codes scanned and bus driver confirmed all was good; but then was driven 2 hours in the wrong direction! After this they provided no compensation or refund. Ended up costing us 3x more. Very disappointed”

Helpful Report

Posted 1 month ago

“Horrible service. Strongly discourage to utilise it. The bus driver saw me waiting under the pouring rain and with a booked ticket did not stop to pick me up.”

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Posted 1 month ago

“I love this service. It is so handy and also cost effective. Thank you.”

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Posted 1 month ago

“We had booked an airport bus, but the bus left without waiting for us that day because it ran earlier than its scheduled departure time. As a result of the investigation, we were refunded, but we wasted our money on a taxi. Since the Aircoach should know in advance the information of customers who have made reservations, we believe it is a natural response to wait for customers until the scheduled departure time. We hope that the quality of service will be improved in the future.”

Helpful Report

Posted 1 month ago

“Scam of a company, I will never use them again. The bus drove 20-30 minutes ahead of its schedule despite me booking it weeks before. I was able to go to a stop that I thought I could beat it thanks to my partner's car. I met people waiting for 30 min there and the bus was already ahead of that stop. We had to take a cab not to miss our flights. I asked for a refund since they didn't deliver the service I paid for. They said I do not have the right. It is the definition of a scam.”

Helpful Report

Posted 1 month ago

“I got a air coach bus from belfast return ticket and the driver told me it was 30 Euro and when I checked my account the next day I was charged 30.04 Euro.When I called them the person on the phone told me there was nothing he could do so they can just Rob you and get away with it this is not good enough in this day and age”

Helpful Report

Posted 1 month ago

Aircoach is rated 4.1 based on 18,460 reviews