Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.10

4.1 Rating 18,161 Reviews

77 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7:29 from Stillorgan shopping center never arrived”

Helpful Report

Posted 1 month ago

“Since the air coach timetables were changed in July 2024, the bus is never on time and always running late when travelling to the airport. It is now a very unreliable service. As aircoach put up its prices, I would have expected the service to improve but it has gone the other way. I would advise other customers to just take a taxi or the Dublin express bus service instead if you want to get to the airport on time.,”

Helpful Report

Posted 1 month ago

“I WOULD PUT 0 STARS IF I COULD. PLEASE AVOID THIS COMPANY. I BOOKED A BUS TO BIRMINGHAM AIRPORT FOR THE 1/9/2024. THE BUS CAME 30 MINUTES LATE WITH NO COMUNICATION AT ALL ABOUT POSSIBLE DELAYS. WE HAD TO PURCHASE A NEW TICKET FOR NATIONAL EXPRESS TO AVOID LOSING OUR FLIGHT. BUT THEY BOTH CAME AT THE SAME TIME.THE DRIVER THAT CAME TO PICK IS UP SAID THAT THE ONE THAT WAS SUPPOSED TO COME DIDNT SHOW UP AND THEY CALLED ME ON HIS ANNUAL LEAVE. WHICH MEANS THEY WERE AWARE OF THE ISSUE AND DIDN'T BOTHER COMMUNICATE WITH US. WE WROTE AN EMAIL TO THE CUSTOMER SERVICE ABOUT THIS AND THEY GHOSTED US. IF YOU DONT WANT TO LOSE YOUR FLIGHT PLEASE USE ANOTHER COMPANY”

Helpful Report

Posted 1 month ago

“I was travelling from Dublin to Belfast last night Wednesday 4th september.i had missed the 21:30 bus due to my flight being delayed.i went to ask 1 of aircoach staff what time was the next bus to Belfast.she approach me very poorly telling me to slow down and kinda making a laugh out of it.i don't think i could of slowed down more than I was talking to her.she had a weird colour of hair purple and black.aircoach employs some weird people obviously paying them bottons.”

Helpful Report

Posted 1 month ago

“I purchased a ticket online for 3 persons from Cork to Dublin Airport. I paid extra for the Flexbook option. By accident, I selected the wrong terminal at Dublin Airport. Within an hour I wrote Aircoach and asked for assistance to change the terminal from 1 to 2. They wrote back and said they can't help me. Poor customer service!”

Helpful Report

Posted 1 month ago

“Tried to change my pick up stop to an earlier one. Can’t be done. Had to book a new ticket. Crazy.”

Helpful Report

Posted 1 month ago

“Never trust aircoach I have been waiting for a refund from aircoach for the last 3 weeks all I keep getting is talk to my bank which I have done and have proof that they have sent me no refund I have asked to speak to the complaint department and fraud department which am being refused I have a bank statement to show the money has not gone into my account but they are refusing to investigate it aircoach are a total disgrace and fraudulent company”

Helpful Report

Posted 1 month ago

“Excellent service with air coach,,quick response, and sorted my query with no issue,Thankyou,”

Helpful Report

Posted 1 month ago

“I got charged twice and didn’t get the tickets I want a refund”

Helpful Report

Posted 1 month ago

“A very prompt and courteous response to an email enquiry. A follow up call to the office was answered quickly and dealt with very efficiently.”

Helpful Report

Posted 1 month ago

“Bus is always on time, friendly drivers, customer service replies promptly to questions sent. Great service.”

Helpful Report

Posted 1 month ago

“This service has become increasingly unreliable over the past two years and is no longer reliable. Avoid at all costs if you wish to catch your flight.”

Helpful Report

Posted 1 month ago

“1530 bus from Dublin to Belfast broke down a few miles from Glengall Street today. We were delayed by an hour. I’m not complaining. I want to make sure you know that your driver, Ian was brilliant. He made sure we were safe, he dealt with all the problems efficiently — and most of all, he was superb with us, the passengers. Very funny, kept us informed & in good spirits. He’s probably still waiting for the coach to be towed. Please can you make a point of passing on our thanks to him. And give him a raise! Ian Condron, Travelling with Sue Higgins”

Helpful Report

Posted 1 month ago

“Don't use Aircoach unless you assume in advance they're going to breakdown or abandon you mid journey for 45 minutes and you buy a special add on for your ticket ahead of time. Otherwise, you won't be refunded, despite not actually being given the service you paid for. If I could give 'No stars' I would”

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Posted 1 month ago

“Spoke with Haddy excellent person so patient and extremely helpful thanks again”

Helpful Report

Posted 1 month ago

“You have sent the tickets to me very fast.”

Helpful Report

Posted 1 month ago

“The driver on the service I took was terrible. He had no people skills, his non verbals were very negative. Based on my first experience I won’t be using the service when I return.”

Helpful Report

Posted 1 month ago

“I purchased but didn’t receive the tickets. Contacted customer service and they got back to me very quickly, I got the refund. Thank you!”

Helpful Report

Posted 1 month ago

“Always bad experience with you guys! No options to pay in the airport with AIB card- really??? Always being told to run back to terminal to get cash! Also few people in front of me paying with the social card ! This cards can be charge but not AIB really? You are unbelievable! At least the staff could have been helpful and advise me to buy the ticket on line that would have also been cheaper and would have saved me from running all around as per usual with you ! Bad staff and bad service , expensive as hell !”

Helpful Report

Posted 1 month ago

“I had a great experience with aircoach 700 today john and adam were great helping me with my luggage and direction I had a wonderful experience thx x”

Helpful Report

Posted 1 month ago

Aircoach is rated 4.1 based on 18,161 reviews