Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely hot on bus, no air conditionning. Despite reaching out to customer service no attempt to compensate or understand the situation. No airconditioning on a paid expensive bus service is not acceptable today. "The ventilation on our buses allows fresh, ambient air moving through the bus using an automatic thermostat that controls the system, which prevents the air becoming too close and stagnant. This works in the same way as a fan and keeps the air circulating. However, if the ambient temperature is high, then that will be the temperature of the air being circulated. Our drivers do not have the control of climate in the passenger area of the bus." Basically no airconditioning just fans. Not happy not expecting to travel on a paid service for such disregard of customers.”

Helpful Report

Posted 3 months ago

“We encountered no issues either from the airport to the city or on the return journey. Many thanks for your help and support. Please pass on our greetings to the entire team.”

Helpful Report

Posted 3 months ago

“On time service with a helpful and friendly driver. Excellent customer service who kindly refunded me when I made a booking for the incorrect date. Would highly recommend.”

Helpful Report

Posted 3 months ago

“Buying a ticket does not guarantee a seat contrary to what we were told when buying the ticket. When we were told we couldn't board we were told that the unused ticket would be refunded, but their customer service relies on small print in the T&C to refuse. Moral of the story don't believe what their staff tell you”

Helpful Report

Posted 3 months ago

“I have travel with Aircoach many time and their strength is the support offered when unplanned things happen. They are flexible and quick and resolving difficult situation's.”

Helpful Report

Posted 3 months ago

“When making a booking and using our Free Travel Cards, by error I added 2 paying passengers and paid the full charge. Once I noticed this error, I contacted Aircoach requesting a refund. Within days they replied and refund the payment. Super, courtesy and customer service!”

Helpful Report

Posted 3 months ago

“My bus was cancelled and I was asked to contact support for a refund. I contacted support for a refund and was told my ticket was not refundable because I didn’t take the flexible ticket. This is a scam, the person who got the ticket didn’t even take the time to read it, waste of my time.”

Helpful Report

Posted 3 months ago

“Appreciated the customer service!”

Helpful Report

Posted 3 months ago

“Every member of staff from the drivers to the people on the phones and in the offices are amazing and go above and beyond!”

Helpful Report

Posted 3 months ago

“My issue was sorted within a day and it was great to have such an efficient respond. Thank you”

Helpful Report

Posted 3 months ago

“Great service and professional support. Always recommend to take flexible options as you might have unforeseen circumstances.”

Helpful Report

Posted 3 months ago

“Overcharged on bus , told I was a student and got charged full adult price! No solution offered when emailed about it. No vouchers or refund available. Highly disappointed”

Helpful Report

Posted 3 months ago

“The refund was authorised for me after sending an email with serious complaint. Respond was fast. Thank you”

Helpful Report

Posted 3 months ago

“The refund was authorised for me after sending an email with serious complaint. Respond was fast. Thank you”

Helpful Report

Posted 3 months ago

“I am disappointed with the way my recent issue was handled. I booked tickets for several passengers via the Ryanair platform for a transfer to the airport. Although I selected the correct travel date during the booking process, the tickets I received were for a different day. When I contacted Aircoach to request a change, I was told to reach out to Ryanair. While I understand the booking was made through their platform, Aircoach is the actual service provider and, in my opinion, the most appropriate party to handle such a change. It was frustrating to be redirected instead of receiving assistance. I expected better support and more flexibility from your team.”

Helpful Report

Posted 3 months ago

“A good , reliable and affordable way to travel .”

Helpful Report

Posted 3 months ago

“We did have an issue with the driver on our journey, but customer service responded very quickly and we're really helpful”

Helpful Report

Posted 3 months ago

“I have usually loved the air coach service but this time the bus never showed up and there was no communication from aircoach that the bus had been cancelled. This forced me to have to call a €40 in order to make my flight.”

Helpful Report

Posted 3 months ago

“Booked and paid for the trip from Dublin City Centre to Dublin Airport, only to be made aware after I paid that we were only allowed two bags...and we had three .. Nowhere was it made clear to me that this was the case before I paid.. and no refunds .. 12 pounds wasted .. Need to have this info up front when you are going to book .. Very poor service and wouldn't recommend this company to anyone ... Australian travellers”

Helpful Report

Posted 3 months ago

“I had booked a coach for early in the morning, only to realise that it had been suddenly cancelled. Had I not checked my email before leaving my home, I would have made a futile trip to the bus stop. However, this is just the beginning. To get my refund, I had to walk through chains of emails providing multiple financial details from virtual card number to bank transaction authorisation code to my bank account details to get the money, which was duly mine. It was a harrowing process to get the refund, which should have been a simpler process like any other online transaction. Hopefully, I get my refund as I am waiting for it to reflect in my bank account. This experience has deterred me from making any bookings with this coach, which is a shame.”

Helpful Report

Posted 3 months ago

Aircoach is rated 4.0 based on 19,344 reviews