Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“The aircoach no longer operates from my area so I had to take two other modes of transport just to get to a stop that it goes from. I booked online only then to get an email to say that that time/route was cancelled. Very inconvenient as my only options then were to get multiple modes of transport with cases or fork out about 100 for a taxi. Very disappointed, would not recommend.”

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Posted 3 months ago

“Absolutely terrible customer service and extremely unhelpful. They saved my card information without consent and charged me for tickets I did not buy nor receive. Extremely disappointing and unacceptable.”

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Posted 3 months ago

“Bus never came, I had to get a taxi to be on time for my flight. They made the error, and should pay the difference between the fare that I had paid and the taxi fare. I was advised that I could get the next bus. I would have missed flight...”

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Posted 3 months ago

“Buses not frequent enough. Limited hours for actually speaking to customer service. Long journey times - no express option”

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Posted 3 months ago

“Driver failed to stop for no clear reason. Extremely poor response after numerous emails. AirCoach’s service has deteriorated significantly in recently in recent years. I won’t be using time any time soon.”

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Posted 3 months ago

“Freezing temperature more like a fridge than a bus. We were told to SSHH! by the driver shortly into the ride, simply because myself and a friend were enjoying catching up and having a laugh.”

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Posted 3 months ago

“Avoid at all costs We booked a return journey from Dublin AirPort to the City Centre Our pick location was bus stop 2507 for the return journey. We arrived at the location in plenty of time. Sat in the bus stop waiting then the bus arrived and drove straight past without stopping. Although Aircoach offered a refund of the return journey we were still out pocket for 30 euros we paid for a taxi. Apparently according to Aircoach it was our responsibility to be there on time for a journey which we were. Not there fault that the driver never stopped thus causing our financial loss. Terrible customer service. I would use the Dublin Express next time”

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Posted 3 months ago

“Fist time customers: you’ll be great (good service, reliability) as long as your plans don’t change last minute or taking a late flight. I’ve used this service for years and it’s very convenient if it suits your area. There have been many improvements (user experience, flexi booking, signalling). I appreciate that the frequency is not ideal (702 in particular) however the company should allow for more flexibility to refund when plans change last minute. Whenever I had an issue (not so many to be honest) I’ve received good support. AirCoach: revise the night frequencies and I’d be willing to pay even more for flexi booking if it were possible reasonably (for the customer) close to the departure date.”

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Posted 3 months ago

“No air conditioning. Back of bus has no air”

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Posted 3 months ago

“We booked Aircoach months in advance but our plans changed so we had to change the tickets. I contacted them through their website and a few days later I got an email and confirmation of our bus tickets being changed to the time and date we needed them on. I’m very impressed with the customer service and quick resolution of my issue.”

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Posted 3 months ago

“You refused to credit me with refund, eventhough I cancelled the evening before. Not a good way to do business. Not a contact number to be found either. If one cant use the service, we should be refunded.”

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Posted 3 months ago

“You cannot book for a Saturday when using a mobile phone. The timetable is set up for booking via tablets or laptops.”

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Posted 3 months ago

“I always use AirCoach by preference and found the clean, comfortable and a lovely way to take the hassle and stress out of the journey. I have been trying to organise a trip (post covid) and find their customer service robot unflexible and unhelpful as my queries dosn’t fit into their box and they have removed their phone contact from their website. On top of the no-show unreliability issues reported on their feedback it reflects badly on what had always been an excellent luxury coach service. I’m probably gojng to have to take the car now as I can’t get my fairly basic question answered.Its a pity as I always enjoyed using Aircoach in the past.”

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Posted 3 months ago

“I tried to contact them & their office was closed & they gave me no alternative method to ask an important question!”

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Posted 3 months ago

“Going to Dublin airport service ran on time in the morning. Bus was very clean and children were welcomed aboard. Returning from the airport the bus left before the scheduled time so we missed it. This was disappointing and managed poorly by ground staff at the stop. I reported it to the aircoach office and got a prompt response and apology which was appreciated. They also advised that a review would happen. Overall I would use the service again going to/from the airport.”

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Posted 3 months ago

“Very efficient customer service.”

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Posted 3 months ago

“Very easy to book online, a fantastic service and the lady that was there to take tickets was extremely helpful and so kind. Only had a bad experience with the driver, but the service was very good.”

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Posted 3 months ago

“Wonderful service wonderful staff 👏”

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Posted 3 months ago

“Poor! No information how to get to Belfast Airport .And you are in the Travel Business? Not good that you have overlooked one of key issues travellers are interested in”

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Posted 3 months ago

“customer service too slow in getting back. Didn't read the query addressed properly.”

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Posted 3 months ago

Aircoach is rated 4.0 based on 19,344 reviews