I had booked a coach for early in the morning, only to realise that it had been suddenly cancelled. Had I not checked my email before leaving my home, I would have made a futile trip to the bus stop. However, this is just the beginning. To get my refund, I had to walk through chains of emails providing multiple financial details from virtual card number to bank transaction authorisation code to my bank account details to get the money, which was duly mine. It was a harrowing process to get the refund, which should have been a simpler process like any other online transaction. Hopefully, I get my refund as I am waiting for it to reflect in my bank account. This experience has deterred me from making any bookings with this coach, which is a shame.