Aircoach Reviews

4.2 Rating 17,692 Reviews
78 %
of reviewers recommend Aircoach
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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023
Anonymous
Aircoach 5 star review on 4th September 2023
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Aircoach 5 star review on 4th September 2023
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Aircoach 5 star review on 4th September 2023
Kevin D
Aircoach 5 star review on 15th August 2023
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Aircoach 5 star review on 15th August 2023
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Aircoach 5 star review on 10th July 2023
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48
Anonymous
Anonymous  // 01/01/2019
At the end of April 2024, I took the 705x Express coach from Belfast to Dublin Airport which departs around 5pm and arrives around 7pm. The is space for luggage in the underneath compartment before you board. The seats were comfortable, there is a charging station next to your seat and the driver tells you when you arrive at each station if your bus has multiple stops. The bus was not full and I even had a seat empty next to me. On my trip, I accidentally left my phone behind on the coach. I was freaking out for a while and ran around the airport looking for it. I eventually went to the aircoach stand at Dublin Airport and spoke to a staff member called Charles. He told me the bus was on route to dublin city centre so he could not contact the driver until the coach had stopped. I was panicking because my flight was about to depart in 3 hours. Charles told me to wait on the side and he would be back with more information. I waited for 30mins in the rain and eventually got an update. They found my phone! :) but the driver would not be back for another 30/45 minutes. After about an hour and a half of waiting, I got my phone back in one piece. Just wanted to thanks the driver for finding my phone and to Charles for his assistance and constantly updating me. He was even about if I missed my flight but luckily I had about 20minutes till the check in closed. Thanks again.
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Posted 1 week ago
Thank you so much, Lily, for your fantastic 5-star rating of Aircoach! We are thrilled to hear that you had a positive experience on our 705x Express coach from Belfast to Dublin Airport. We greatly appreciate your detailed feedback about the spacious luggage compartment, comfortable seats, charging station, and the driver's helpful announcements. It's wonderful that the bus was not full and you even had an empty seat next to you.We also want to extend our sincere gratitude for your kind words about our staff member Charles. We understand that leaving your phone behind on the coach caused a moment of panic, but we are overjoyed that Charles was able to assist you in locating it. We apologize for the wait and inconvenience caused by the coach being on route to Dublin city center before contacting the driver. However, we are glad that after some patience, you were reunited with your phone. Thank you again for choosing Aircoach and for taking the time to share your positive experience. We hope to welcome you on board again in the future. Safe travels!
Posted 1 week ago
This is a pretty long and horrible story but please take the time to read,it's worth it. Our son, who has autism had a specialist appointment in Dublin, now we have all been working together for years to give him more and more independence, it's taken years of work from him and finally he asked can he go himself, we were delighted, drop him to the bus, bus to Dublin, his aunt (my sister) meets him at the other end, great. Checked aircoach reviews, very good and although very nervous, we were excited also. Trip up great, everything perfect, had his specialist appointment, great, went to the zoo, went for dinner, fierce excitement, all obviously with his aunty. They both went to get the coach back and everything went great, he called me a few times on his way back to Cork and I was waiting at the drop off point,seen the bus pull in and he called me to see if I was there when the bus stopped. Telling us all his stories about his adventure in Dublin, the zoo, everything, next day he wanted to show us all the photo's he took of the animals and all the photos of Dublin. No phone, 100% not the fault of aircoach, but this is where it gets interesting, he called them himself and spoke to a member of staff and they actually found his very specific phone and his very specific phone case, crises avoided! and also a lesson learned so, it may sound strange but in a way I was happy that he learned a lesson of responsibility and sometimes things happen but its not the end of the world, previously he would have reverted, anybody with an autistic person in their lives or understands autism will understand what I mean, but everyone was so helpful to him and he fixed the problem himself. Proud as punch, but he lost the reference number, all of a sudden aircoach had no record of any such phone being reported in lost property (emails to prove this), asking to to prove that he called and that he did not make this up, but he did call but we could not find the call log, maybe/probably he used the landline, old phone not digital. I spoke with them on the phone, through email and nothing, no record. You know this saying "if your mother can't find it, it is lost forever" my wife found the reference number a day or two later but he had started to go back into himself by then. Magically the phone that did not exist suddenly appeared in the lost property after the reference number was found. GREAT NEWS! Ordered a courier, delivered some days later, it was like Christmas morning in our house, opened up the well sealed not tampered with package, it was a struggle to open it was so well packaged. He took it out and said "dad, this isn't my phone", I looked, yes it is I thought, its 100% his case, very unusual and a slight bit of wear and tear because of how he holds it. Somebody had taken his very expensive phone (its not about money) and replaced it with a non functioning cracked,broken Samsung phone and put it into his case and sent it back. Distraught is not the word. I am his father and I always have the answer's for him or at least we try, sometimes you try to have the answers but this I had no answer to tell him. I contacted aircoach on numerous occasions, and I am a very calm person, I need to be in front of my son because if he see's me or my wife angry or upset, he is triggered, the same as any child although he is not a child anymore he does get very emotional. I asked politely could I please speak with a manager and I was told we don't do that here, then I explained the situation and asked for an explanation and said to them that I don't care how this happened just please return the phone maybe it was in "the back of a shelf or something", got hung up on, refused a manager through email, eventually I was told through email that management are looking into this and will contact me shortly. Now I have been stone walled, also when I first contacted them about the right case but wrong phone they told me it was checked before being handed over and it was not damaged in anyway. Now I have contacted Celine Coleman who is the commercial manager of aircoach to no reply. I do not think these people understand how detrimental this is for my son's mental and physical health. All his friends from the groups he attends are on it in his whatapp group chats, all his appointments are on this phone, all his music, his facebook account, his games, videos he likes to watch, his medication alarms, his independence is on this phone now he has not went to the group meetings since this happened. The phone arrived in Cork and was put into the lost property in the offices of aircoach. My son now, won't leave his room, will not use a different phone, he picked this out himself for a Christmas present. It is so much easier for this company just to pretend that we do not exist and ignore us, when it is pretty obvious what has happened, I am not going to accuse anybody of doing anything illegal. I will let people make up their own minds about what happened, but I think it is completely impossible for my son to call me on my phone number, not through an app but a normal phone call from cork as I am looking at the bus on a broken totally different phone that also had no sim card. If they had sent the wrong phone and case, Okay, mistakes happen, but a different phone in his case, after all the mystery of the phone being in the office to the phone not being in the office to the phone suddenly reappearing, and then the right case and wrong phone. I will not let up on this until I get answers and stop being ignored. Something that somebody could sell for a few hundred euro has completely turned my family's life upside down. I am going to wait until Tuesday to get a reply, I do not even want an explanation, I just want my son's phone back. After Tuesday I am going to post at least one review about this on every site I can find, I will write one a day. I have lots of emails, this has been going on for weeks now and I just want the phone back. Please read the attachments below and please excuse my redacting skills, I just learned badly how to do it. This is so unfair and ignoring me is not going to make me go away. This is completely unprofessional and just plain wrong for such a company to behave in this manner.
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Posted 2 weeks ago
Bought a return ticket from the airport. Ride to downtown was good but when we tried taking the bus this morning it arrived very late and since we didn’t reserve there was no seat for us and a few others. Next bus was at least half hour and no guarantee of a seat for us. When we bought our ticket they should have told us about reserving. We are visitors to Dublin and had no idea about reservations. Needless to say we had to take a cab at an additional 30 euros. Our return ticket was wasted. I would NOT recommend buying a return ticket.
Helpful Report
Posted 2 weeks ago
We are truly sorry to hear about the inconvenience you faced when you tried taking the bus this morning. We understand your frustration regarding the late arrival and the issue with seat availability. We apologize for any confusion or lack of information regarding the reservation process. Your feedback is valuable to us and we will definitely take this into consideration in order to improve our services. Once again, we thank you for choosing Aircoach and for sharing your experience with us. We hope to have the opportunity to serve you better in the future. Warm regards.
Posted 1 week ago
The bus is not coming....
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Posted 2 weeks ago
Thank you so much for taking the time to share your feedback about your experience with Aircoach. We truly appreciate your openness and honesty in letting us know about what happened. Firstly, we would like to sincerely apologize for the inconvenience you faced with the bus not arriving on time. We understand how frustrating and disappointing it can be to rely on a service that doesn't meet your expectations. Please know that we take your concerns seriously and we are committed to addressing these issues to ensure a better experience for our passengers. To further improve the situation, we would greatly appreciate it if you could kindly provide us with more details regarding the specific incident. Could you please share with us the date, time, and departure location of your journey? Additionally, any additional information or suggestions from your perspective would be extremely valuable in helping us understand and address the problem effectively. you could email us in at info@aircoach.ie Once again, thank you for sharing your experience with us and for giving us the opportunity to make things right. Your feedback is highly valued, and we are dedicated to continuously improving our services based on invaluable inputs like yours. We hope to have the chance to regain your trust and provide you with a seamless and reliable Aircoach experience in the future.
Posted 1 week ago
I booked 2 tickets for the Air Coach on the 8th of April for the 9th of April from Wyckham to Dublin airport for a flight at 1035. The bus was supposed to pick us up at 0815, we waited and no bus arrived, eventually we had to take taxi at 0850 for a cost of €60 I emailed the same day 09 April and advised that the bus did not arrive and that I would like to be refunded. After 1 month I have now been told that the bus was late due to heavy traffic and there was no refund due. The service was not provided and therefore I believe I should be refunded, You can not wait around when you have a flight and we had no idea if the bus would arrive at all as we were told by other people wiating for the bus that sometimes it does not arrive at all and. This I believe is a disgrace. I certainly will not be recommending the Air Coach to anyone. Regards Deirdra
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Posted 2 weeks ago
Thank you for your review, Aircoach do not operate from Wyckham. https://www.aircoach.ie/timetables
Posted 2 weeks ago
Went from the Fitzpatrick hotel 9/5-08.55. We had the most grumpy, rude and aggressive driver ever. Beeping 6 times on the way to the airport and driving very fast. Hope I never see him again on the bus. Will though say we have been going on the bus many times and it has always been a pleasure - nice friendly drivers. Just thought you should know.
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Posted 2 weeks ago
Thank you so much for taking the time to provide us with feedback regarding your recent experience with Aircoach. We truly appreciate hearing from our valued customers, as it helps us continue to improve our services. Firstly, we would like to apologize for the unpleasant experience you had with one of our drivers during your trip from the Fitzpatrick hotel on the 9th of May at 08:55. It is disheartening to learn that the driver was grumpy, rude, and aggressive, and we understand how this could have greatly affected your journey. We sincerely apologize for any discomfort or inconvenience caused. We are glad to hear that aside from this incident, your previous experiences with Aircoach have been positive, with nice and friendly drivers. We strive to consistently provide a comfortable and enjoyable travel experience, and the behaviour you described is certainly not reflective of our usual standard. To ensure incidents like this do not happen in the future, we would greatly appreciate it if you could provide us with additional details regarding the specific driver or any other information that may help us identify and address the issue. Your input will greatly assist us in making improvements and providing a better experience for all of our passengers. Once again, thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to serve you better on your future journeys with Aircoach. Kind regards, Aircoach Customer Support Team
Posted 2 weeks ago
Very comfortable and easy drivers.
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Posted 2 weeks ago
Dear Jey,Thank you so much for your 5-star rating of Aircoach! We truly appreciate your feedback and are delighted to hear that you found our service enjoyable. We take pride in providing comfortable journeys and ensuring our drivers are accommodating. Your kind words really motivate us to keep up the good work. Thank you once again, and we look forward to serving you again soon! Best regards, Aircoach
Posted 2 weeks ago
Coach did not stop and your office when I phoned could not care less what
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Posted 3 weeks ago
Thank you kindly for taking the time to provide us with your feedback of your recent experience with Aircoach. We sincerely appreciate customers like yourself who share their thoughts, as it helps us improve our services. We would like to extend our sincere apologies for the inconvenience caused. We understand how frustrating and disruptive this can be, and we are truly sorry for any inconvenience caused. Additionally, we apologise for the lack of support provided when you contacted our office. This is certainly not the level of service we strive to deliver, and we are truly sorry for falling short on this occasion. Your feedback is truly valuable to us, and we would like to learn more about your experience to ensure such issues are rectified and prevented in the future. We would greatly appreciate it if you could provide us with further details regarding the incident. Specifically, we would like to understand what more we can do to make things better and avoid any similar situations. Your insights will greatly assist us in enhancing our services and addressing any areas of improvement.
Posted 3 weeks ago
The driver is extremely rude and his trying to optimising time by letting people board and then asking for the ticket or cards to pay for it is not really professional. Plus he does not open the luggage storage at all and costumers have to bring them up on the bus. That is the treatment for younger costumers. Older have a bit of help but that's it. Aircoach is a good service but as a company you should probably take care more of your employees and employers in general
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Posted 3 weeks ago
Thank you for taking the time to provide your valuable feedback about your experience with Aircoach. We greatly appreciate your input and apologise for any inconvenience caused during your journey. We are truly sorry to hear that you encountered a rude driver. We understand that this kind of behaviour is not acceptable, and we deeply regret any negative impact it had on your overall travel experience. As a company, we continuously strive to improve our services and ensure our customers have a pleasant journey. Your feedback is crucial in helping us identify areas requiring attention. We take your concerns seriously and will address them with our staff to prevent such incidents from happening in the future. We would like to learn more about your specific experience and any suggestions you may have to make our service better. Please feel free to share any additional information or concerns so that we can further improve our services and deliver a more satisfactory experience to our valued customers. Once again, thank you for sharing your thoughts with us. We truly appreciate your feedback and we look forward to serving you better in the future.
Posted 3 weeks ago
It's the second time now that I have to book a last minute taxi because the bus is very late. Also the second time I prepaid for nothing... very disappointing and stressful. I used to go with a different bus company, will go back to them even if the bus stop is way further.
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Posted 3 weeks ago
Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We appreciate you bringing these issues to our attention and apologise for the inconvenience and disappointment it may have caused you. We understand that experiencing delays and having to book last-minute taxis can be both frustrating and stressful. We sincerely apologise for any inconvenience caused by the lateness of our bus service. This is certainly not the level of service we aim to provide our customers. We're sorry to hear that you've had a negative experience and that it has led you to consider returning to your previous bus company. We would like to understand more about your experience and how we can improve our service to prevent such issues from recurring. If you could kindly provide us with further details about your specific journey, such as the date, time, and route, it would greatly assist us in investigating the matter further. We value your feedback and would like to work towards making improvements that address the issues you have raised. Once again, thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience caused and hope that you will consider giving Aircoach another opportunity to provide you with the quality service you deserve.
Posted 3 weeks ago
Buses are never coming, we waited more than an hour, and we ended up rushing and taking a taxi
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Posted 3 weeks ago
Thank you so much for taking the time to share your experience with us regarding Aircoach. We truly appreciate your feedback and are sorry for the inconvenience you faced during your wait for the bus. We understand how frustrating it can be when the buses are delayed or do not arrive on time, causing you to wait for more than an hour. This situation clearly led to you having to rush and ultimately taking a taxi. We sincerely apologise for any inconvenience and disappointment this may have caused. We constantly strive to ensure that our services meet our customers' expectations, and your feedback helps us identify areas where we need improvement. In order to make things better, we would be grateful if you could provide us with more details about your experience. Once again, we appreciate your feedback and sincerely apologise for any inconvenience caused. We look forward to hearing from you and working towards a better experience for you and all our valued customers.
Posted 3 weeks ago
I would like to compliment you on the quality of your wonderful staff, particularly Aisling B, the young gentleman who was working with her and the driver at the airport on Friday 26th April circa 3.30 pm. Their kindness and helpfulness was so much appreciated. I will always be grateful. Well done on your choice of fabulous people and the quality of your super efficient Company.
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Posted 3 weeks ago
Thank you so much for your fantastic 5-star rating of Aircoach! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We would also like to extend our sincere gratitude for your kind words regarding our outstanding staff. We will definitely pass along your compliments to Aisling B, the young gentleman, and the driver who assisted you on Friday, April 26th around 3.30 pm. Their kindness and helpfulness are truly commendable, and we're delighted to know that their efforts made a difference for you. At Aircoach, we pride ourselves on providing exceptional service, and it's heartening to hear that our fabulous team exceeded your expectations. Your recognition of our super-efficient company means a lot to us. Once again, thank you for choosing Aircoach, and we look forward to serving you again in the future! Warm regards.
Posted 3 weeks ago
Terminal 1 stand, staff laying back while there is a queue waiting.. then coach arrives almost full.. decided to go to terminal 2.. Gets the ticket, bus comes almost full.. staff lets randomly people in, not even caring, while I was there waiting 15min before anyone else.. no system in place.. nobody seemed to know if the bus would have a seat, but kept giving tickets.. very unprofessional and stressful
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Posted 3 weeks ago
Thank you for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We truly appreciate your valuable input and sincerely apologize for the inconvenience you encountered at Terminal 1 stand. We understand your frustration with the staff's demeanour while there was a queue waiting. We acknowledge that this behaviour does not meet our standards of professionalism and we will address this issue with our staff members to ensure it doesn't happen again in the future. We also apologize for the inconvenience caused by the almost full coach at Terminal 2. It is certainly not our intention to let randomly people in without considering those who have been waiting. We pride ourselves on having efficient systems in place, and it appears that we have fallen short of our own standards in this instance. Your feedback about the lack of system and the uncertainty regarding the availability of seats on the bus is crucial to us. We would appreciate any suggestions you may have about how we can improve our processes to provide a better, more professional and stress-free experience for our passengers. Once again, we sincerely apologize for any inconvenience caused during your journey. We value your feedback and will take immediate action to rectify the issues you have highlighted. We hope to have the opportunity to serve you again in the future and provide you with a positive experience. Best regards, Aircoach Customer Support Team
Posted 3 weeks ago
Waiting at Dalkey stop for the bus that has not arrived. It's 5.20 now. It's raining, so no fun waiting.
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Posted 3 weeks ago
Dear Noreen,Thank you for taking the time to share your feedback with us regarding your experience at the Dalkey stop. We truly appreciate your effort in letting us know about what happened. Firstly, we apologize for the inconvenience caused by the bus not arriving at the scheduled time of 5.20. We understand that waiting in the rain can be quite frustrating and it's definitely not an enjoyable experience. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is important to us, and we would like to understand how we can make things better for our customers. Could you please provide us with more details by sending us an email to info@aircoach.ie Once again, we appreciate your valuable feedback and apologize for any inconvenience caused. We look forward to hearing from you and working towards a better customer experience. Warm regards,
Posted 3 weeks ago
We went to a bus in the airport was was told by the drive we need to buy a ticket from the ticket desk and we could NOT buy one on boad and he closed the door an drove off. The website states we can buy on board. I contacted AirCoach via there website contact page and 7 days later I am still waiting for a replay.
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Posted 3 weeks ago
Thank you for taking the time to provide feedback on your recent experience with Aircoach. We sincerely appreciate customers like you who share their opinions with us, as it allows us to continually improve our services. Firstly, we would like to apologize for the inconvenience you encountered when you were informed by the driver that tickets needed to be purchased from the ticket desk and were unable to board the bus. We understand how frustrating this must have been, especially considering that our website states tickets can be bought on board. We apologize for any confusion caused, as we aim to provide clear and accurate information to our passengers. Additionally, we are sorry to hear that you did not receive a timely response when you reached out to us via our website's contact page. This delay is not reflective of the level of customer service we strive to provide, and we apologize for any inconvenience caused by the delayed reply. Please email in again at info@aircoach.ie so we could have a look into this. Once again, thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused. We look forward to hearing from you and working towards delivering a better travel experience in the future. Best regards, Customer Service Team, Aircoach
Posted 3 weeks ago
28, April, 2024 705x coach from Belfast to Dublin airport. Being visitors to Ireland, things are at times confusing, but everyone from information, to ticketing, to our driver were very helpful and courteous. Our driver, George, was very informative and helpful with connections in both ends of our trip. I am a professional driver, now retired, in the U.S., so I understand about driving big equipment in small spaces. George was on time for departure and arrival, and provided us with a smooth ride. My hat is off to all the professional drivers we have had the pleasure to ride with!
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Posted 3 weeks ago
Dear Alan,Thank you so much for your fantastic 5-star rating of Aircoach! We are thrilled to hear that you had such a positive experience on our 705x coach from Belfast to Dublin airport. We are glad that we were able to make your visit to Ireland a little less confusing with our helpful and courteous staff. From the information desk to our ticketing team, we strive to ensure that every step of your journey is as smooth and stress-free as possible. It warms our hearts to hear that our driver, George, went above and beyond to assist you throughout your trip. We are grateful for his informative and helpful nature, as well as his skill in navigating both ends of the route. It means a lot coming from a professional driver like yourself, and we will pass on your kind words to George. Punctuality and comfort are key aspects of our service, and we are delighted to know that George provided you with a smooth ride, arriving and departing on time. We are proud to have such dedicated and skilled drivers on our team. Once again, we sincerely appreciate your kind words and your trust in Aircoach. We hope to have the pleasure of serving you again in the future! Best regards.
Posted 3 weeks ago
Appalling customer service; no attempt to help customer who booked the wrong day simply due to confusion ie flight departs country of origin on a Monday but arrives on early hours of a Tuesday. Time wasted explaining over emails and nothing done to assist. Would have expected a “good faith” approach as is customary in these situations
Helpful Report
Posted 3 weeks ago
Thank you very much for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We truly appreciate your willingness to share your thoughts and concerns with us. We apologise that you feel that nothing was done to assist you. Please email us in at info@aircoach.ie with the relevant information so we could have a look at your case. We appreciate your suggestion regarding a "good faith" approach in these situations, and we would love to hear more from you on how we can improve our services moving forward. Your input is highly valuable to us, and we are committed to making the necessary changes to enhance our customer experience. If there is anything else we can do for you or if you have any further suggestions, please do not hesitate to let us know. We are here to listen and assist you in any way we can. Thank you again for choosing Aircoach. Warm regards, Aircoach Customer Service Team.
Posted 3 weeks ago
Mostly I used air coach for travel in Dublin. I am very happy with this device. Easy to booking good customer service.
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Posted 4 weeks ago
Dear Mian,Thank you so much for your fantastic 5-star rating of Aircoach! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service. Mostly, you used Aircoach for travel in Dublin, and we're delighted that it exceeded your expectations. We take pride in providing an easy booking process and excellent customer service, so it's wonderful to know that you were satisfied with both. Once again, thank you for choosing Aircoach and for sharing your positive feedback. We look forward to serving you on your future travels! Warm regards, The Aircoach Team
Posted 3 weeks ago
It is a reasonably good service - but there are 2 particular problems. 1. Aircoach cannot accept any debit/credit cards issued by AIB Bank. This has been going on for months & needs to be sorted out. 2. Pick up from T2 at Dublin Airport seems to be a lottery. A number of people left at the stop there today. Perhaps run a coach from each Terminal to avoid this issue?
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Posted 4 weeks ago
Alex (aircoach 700) was an excellent driver, very nice and helpful. Thanks a mill!
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Posted 1 month ago
Thank you so much for your fantastic 5-star rating of Aircoach! We greatly appreciate your kind words and support. We're delighted to hear that Alex provided an excellent driving experience. We pride ourselves on having an exceptional team of drivers who go above and beyond to ensure our passengers have a pleasant journey. Alex will be thrilled to know that his professionalism and helpfulness made a positive impact on your travel experience. Once again, thank you for choosing Aircoach, and we look forward to serving you again in the future.
Posted 3 weeks ago
Aircoach is rated 4.2 based on 17,692 reviews