Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“Prompt and helpful response to a query I had!”

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Posted 2 weeks ago

“Easy to pay with card at the bus. Great service for those of us visiting who don't know the city. Driver told us when our stop was personally so we didn't miss it.”

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Posted 3 weeks ago

“The bus always comes on time, the chair is comfortable, and the Wi-Fi is good. You can charge your phone, and you always use it whenever you go to the airport. It's very comfortable and nice”

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Posted 3 weeks ago

“The staff at the support center are very friendly and helpful.”

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Posted 3 weeks ago

“Absolutely do NOT recommend Aircoach. My bus, scheduled departed early. I watched it pull away as I arrived at the stop. The schedule is there for a reason; departing before the official time is unacceptable. I was left stranded. Poor service.”

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Posted 3 weeks ago

“The bus didn’t come at 3:20am The company didn’t offer me another solution rather than wait for the next one at 4:20am on a Sunday night, starting work at 8:30am on Monday. I can’t be more unhappy. They are not giving me a refund.”

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Posted 3 weeks ago

“I had booked a bus ticket while abroad, and the times showed up as CEST rather than Irish time, so when my tickey went through it was bought for an hour earlier Thankfully Aircoach was able to change the time for me so all is well”

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Posted 3 weeks ago

“Brilliant customer service. So quick with dealing with my query. Thank you”

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Posted 3 weeks ago

“Charged me twice accidentally and refused to refund”

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Posted 3 weeks ago

“I had to change my departure time for my outward journey.I was given good advice and told how to do this. My refund for the original booking was dealt with promptly.”

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Posted 3 weeks ago

“Jessica, was really helpful and prompt with solutions also excellent follow up.”

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Posted 3 weeks ago

“I accidentally booked the wrong trip and they were so kind to refund me!”

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Posted 3 weeks ago

“Prompt and appropriate response to issues raised”

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Posted 3 weeks ago

“I booked a trip with aircoach 700X on October 16th at 17:41 to go to the airport. I waited before the scheduled time for the bus to arrive and stayed for more than 10 minutes after the scheduled time. No bus came. I was never warned about a cancellation. I expected at the very least an e-mail regarding this. Nothing came. I had to be the one contacting them about this since, at the time, I didn’t even know it was cancelled. Thankfully, I received a refund, but not without a comment regarding how this refund was done “as a gesture of goodwill”. Completely unprofessional and with no regard whatsoever to the issues this caused.”

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Posted 3 weeks ago

“This a very unreliable service to get to the airport. Our bus didn’t arrive and we had to take a taxi instead. This is the second time it has happened to me. We were told when we called them from the bus stop that the bus had been cancelled. My reply from Customer Service initially said the bus had arrived on schedule. The next message told me it had been 30 minutes late and I should have been tracking it. They will not give you a refund and basically tell you to stop bothering the Customer Service.”

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Posted 3 weeks ago

“Perfect service for the airport with good frequency and connectivity from remote places to the city. I am happy with the refund that I have received due to the bus cancelation.”

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Posted 3 weeks ago

“Buying online tickets failed so I had to buy onsite however the amount fares were charged to my credit card. I contacted Customer Service and got a refund. Perfect service.”

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Posted 4 weeks ago

“They just cancel services frequently without letting people that have booked know. You are just waiting forever and then can only get a taxi to avoid missing your flight. Same in Dublin airport, pre-booked coaches are cancelled without notification.”

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Posted 4 weeks ago

“The bus departed 5 minutes before the schedule time. This is a completely bad practice.”

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Posted 4 weeks ago

“The bus, which I had booked a ticket on, did not turn up. Another passenger also waiting for bus advised me she had tried to book a seat an hour earlier but website wouldn’t allow it. If operator knew there was an issue with this departure, the people who had booked should have been notified… company had their email addresses. I’ve heard this seems to be happening more regularly now.”

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Posted 4 weeks ago

Aircoach is rated 4.0 based on 19,344 reviews