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Aircoach Reviews

4.2 Rating 16,924 Reviews

79 %

of reviewers recommend Aircoach

Company Reviews

4.2

Based on 16,924 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

Visit Website

Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 10th July 2023

48

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the bus from Cork to Dublin , Joanne is gas thanks for the kindness and laughs. Katie”

Posted 1 week ago

Thank you so much, Katie, for the wonderful 5 star rating of Aircoach! We're delighted to hear that Joanne had a great experience on the bus from Cork to Dublin. We really appreciate your kind words and your laughs, and it's great to hear that Aircoach helped to make your trip an enjoyable one.

Posted 1 day ago

“I had a valid student ID and Young Adult Leap Card, however I was refused a student fare on the bus due to not having booked my ticket online. This was not made clear to me before purchasing the ticket, and this policy cannot be found anywhere on their website/in their terms and conditions. They charged me €12 for a journey that should have cost me €5, which is quite a big difference (almost 150% more expensive 😱). Unfortunate because I've usually had quite good experiences with Aircoach in the past. :(”

Posted 1 week ago

Thank you very much for your feedback, we’re sorry to hear that there were issues with your experience. We appreciate you taking the time to share your experience and we’re sorry that Faltering booking policy and prices issues have soured your opinion of Aircoach. We want to make sure that we can try to make things better, could you tell us more about why you were refused a student fare even with a valid student ID and Young Adult Leap Card? We want to learn from this experience and improve our services.

Posted 1 day ago

“Booked a direct bus from Dublin Airport to Derry. Not direct had to change buses in Belfast haul my suitcase on and off buses as drivers do not do it for you. Always used translink as I travel alot back to translink. Also rude driver at Dublin. Two elderly at bus in Dublin could barely get their luggage on terrible”

Posted 1 week ago

Due to operational reasons, switching buses may happen. With the company health and safety protocols, drivers are not obliged to assist passengers with the lifting of or moving of luggage. Sorry for any inconvenience caused.

Posted 1 day ago

“She was very funny. Liked her enthusiasm”

Posted 1 week ago

Thanks Joanne for your 5-star rating of Aircoach! We're delighted that you enjoyed your experience with us, and it's great to hear that She was very funny and you liked her enthusiasm. Thank you for your positive feedback!

Posted 1 day ago

“Recently got the Cork to Dublin service. Our driver was Joanne. What an absolute breadth of fresh air. Kind, welcoming and her announcements were simply perfection. A relaxing and enjoyable trip!”

Posted 1 week ago

Thank you for your 5 star rating of Aircoach! We are so pleased that you had an enjoyable and relaxing trip with Joanne and appreciated her kind and welcoming attitude and her perfect announcements. We’re glad that you found Joanne to be a breath of fresh air and we hope that you will continue to enjoy your experience with Aircoach in the future!

Posted 1 day ago

“Don't use that bus service! WE endet up paying for a normal city bus because the aircoach did not show up because all the buses were full! I mean wtf?? We needet to catch our flight... Payed 12 Euro for that scam! FU aircoach!”

Posted 1 week ago

Thank you so much for taking the time to let us know about your experience. We are sorry that the Aircoach did not show up. We understand it must have been incredibly disappointing for you to have needed to pay for a normal city bus all the while trying to catch a flight. Your feedback regarding this matter is invaluable and would sincerely appreciate the chance to further discuss how we can make things better. Thank you again for bringing this to our attention.

Posted 1 day ago

“Aircoach is a great way to travel in Ireland. The buses are comfortable and clean, and the service is reliable. I recently took a bus from Dublin to Cork with driver Joanne, and she was excellent. She was friendly and helpful, and she made sure that everyone was feeling comfortable on the bus. The bus was on time and arrived in Cork safely. I would definitely recommend Aircoach to anyone traveling between Dublin and Cork.”

Posted 1 week ago

Thank you for your 5-star rating of Aircoach, Alexander! We're delighted to hear that your experience with us was great. We agree that our buses are comfortable and clean, and our services are reliable. Joanne is an excellent driver, and we appreciate your feedback about her. We're so glad your trip with us was on time and went smoothly. We hope you continued to have a good trip in Cork! We are so glad that you would recommend us to anyone traveling between Dublin and Cork. Thank you for being a valued customer of Aircoach!

Posted 1 day ago

“took bus from Dublin airport to Belfast. Sharron was so helpful and pleasant in rebooking me thanks”

Posted 1 week ago

Thank you Luis for your 5 star rating of Aircoach! We are so glad to hear that Sharron was helpful and pleasant when rebooking your ticket from Dublin Airport to Belfast. We are glad that you enjoyed your experience with us.

Posted 1 day ago

“Joanne was quite the comedian, character and got us safely to Cork. Thank you!”

Posted 1 week ago

Thank you for taking the time to write a 5 star review for Aircoach! We're very pleased that Joanne's humour, character and expertise made your journey to Cork a pleasant one! Thank you for your kind words!

Posted 1 day ago

“Joanne on the Dublin to Cork air coach is a breath of fresh air … give that woman a big Xmas bonus 😉”

Posted 1 week ago

Thank you so much for the 5 star rating, Davina! It's so rewarding to hear that Aircoach is providing such great service to our customers. And I couldn't agree more - Joanne on the Dublin to Cork air coach is a breath of fresh air. Give that woman a big Xmas bonus 😉

Posted 1 day ago

“Joanne was an absolute darling and the trip went super smoothly (made particularly entertaining by her fun remarks). Made our day!”

Posted 1 week ago

Thank you for your 5 star rating of Aircoach, Madalena! We are so glad to hear that you had an enjoyable trip with Joanne! We are thrilled to hear that she was an absolute darling, and that her fun remarks made your day extra special! Thank you again for your kind words and for choosing Aircoach.

Posted 1 day ago

“Joanne is a very lovely woman and she made the trip feel much quicker than the 3 hours it lasted! 5 stars much much deserved”

Posted 1 week ago

Thank you Sly for your 5 star rating for Aircoach! We're glad that Joanne made your trip much quicker with her wonderful personality. We appreciate your kind words!

Posted 1 day ago

“Amazing aircoach experience after a very tiring night in Dublin, got home swiftly and safely. Friendly and welcoming atmosphere, Joanne was a very kind host and a wonderful driver. Best aircoach experience I've had so far!”

Posted 1 week ago

Thank you for your wonderful 5 star rating! We are so happy to hear about your amazing aircoach experience after a tiring night in Dublin. We pride ourselves on providing friendly and welcoming atmosphere, and we are glad that you found Joanne to be a very kind host and a wonderful driver. It is fantastic to hear that this has been your best aircoach experience so far! We look forward to seeing you aboard again soon.

Posted 1 day ago

“Joanne was fabulous 💖 give her a raise. Made our journey so much nicer. She’s a great driver. Overall we were happy with our trip :)”

Posted 1 week ago

Thanks so much for your 5 star rating of Aircoach, Iga! We are so pleased to hear that Joanne was fabulous and made your journey so much nicer. She’s certainly a great driver. We’re delighted that you were happy with your trip overall :)

Posted 1 day ago

“Great service from Johann who was very kind and made the journey as comfortable as possible from Cork to Dublin 17/11/23 I will definitely be using this service again.”

Posted 1 week ago

Thank you so much for your great rating! We are so glad that you had a great experience on your journey from Cork to Dublin and that Johann was so kind. We appreciate you taking the time to leave us a great review and we look forward to seeing you again soon!

Posted 1 day ago

“The 702 to Dublin Airport didn’t turn up on Friday 17th November at 15:20. Tired to call, line went dead, tried to contact via Facebook, no response. Very stressful when you’re trying to get to the airport. Had to pay extra and travel with Dublin Express.”

Posted 1 week ago

Thank you for your review of Aircoach. We appreciate your taking the time to let us know about your experience. We apologize for the missed pickup to Dublin Airport on Friday 17th November at 15:20. We understand that it can be very stressful when this happens and are sorry for the inconvenience. We would be grateful to hear more from you about this issue and how we could improve our services for you in the future. Thank you again for your valuable feedback.

Posted 1 day ago

“On wednesday 9th november I waited for the 700 service bus for 30 minutes and it didn´t show up, the timetable was 8:41 am from Westmoreland St (Dublin). I bought the ticket in advance, so I lost my money (no refund offered), plus I had to pay for a taxi and I got at the airport just in time for my flight. Terrible experience!”

Posted 1 week ago

Please email info@aircoach.ie & this will be investigated. Sorry for any inconvenience caused.

Posted 1 day ago

“Frequent traveller on the Dublin to Belfast route missed my bus due to circumstances out of my control could not get a refund”

Posted 1 week ago

Unfortunately, our tickets are non-refundable as per the T&Cs agreed when purchasing a ticket online. Refunds will only be given if Aircoach has not provided the service booked. We apologise for any inconvenience.

Posted 1 day ago

“Very unfriendly and unhelpful staff ! Drive past my stop despite me showing my ticket”

Posted 1 week ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We are very sorry to hear about the very unfriendly and unhelpful staff and the fact that they drove past your stop despite you showing them your ticket. We appreciate your feedback and would like to apologize for any inconvenience this may have caused you. We take feedback very seriously and we would like to know how we can make things better, so any additional information you can provide would be most helpful. We take pride in providing our customers with the best service possible and apologize for any missteps in delivery. Thank you again for your review and for giving us the opportunity to make things right.

Posted 1 day ago

“Has to be the hardest website ever to use.”

Posted 1 week ago

Thank you so much for letting us know that you had difficulties using our website. We really appreciate your feedback. It sounds like you had a particularly hard time using the website, so we apologize for any difficulty that this may have caused. Are there any particular areas that you found harder than others? How can we make things easier in the future? We value your input and thank you for taking the time to reach out.

Posted 1 day ago

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Aircoach is rated 4.2 based on 16,924 reviews