Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,348 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but to change terms/conditions of a ticket and not advise the customer?! If a departure point/time changes, those with a ticket should be contacted about the change.”

Helpful Report

Posted 3 months ago

“I made a stupid mistake and booked an incorrect date for the aircoach . I contacted customer service and explained my situation. I received a very quick response advising me that they had corrected my mistake and reissued the tickets for the correct date .”

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Posted 3 months ago

“I spoke with Jake this morning he was very helpful, I had booked an extra trip in error with my travel pass and was worried about the consequences. He explained this could be cancelled and there was no need to worry. Needless to say I was greatly relieved I found him to be very helpful, kind and accommodating.”

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Posted 3 months ago

“This can be an affordable and good way to get into town BUT there is a catch. DO NOT BUY A RETURN PAPER TICKET AT THE AIRPORT. Instead, purchase your return to the airport online so you can reserve a seat, which you cannot do with the paper ticket. Here's why. Upon arrival at the airport we purchased from the kiosk at your bus stop a round trip ticket believing it would be convenient and save money. The next morning, however, we became concerned about when buses would leave for the airport on our departure day so we stopped by the downtown departure point and asked the driver. He explained that buses run round the clock but that sometimes in the mornings they are completely full so we should get a reservation to be sure we have a seat. That presented a conundrum. We had already purchased a return paper ticket, from the kiosk, but because there was no way online to reserve seats with a paper ticket we risked not having a seat for our departure, which could cause us to miss our flight. So our only practical choice was to double book, which was time consuming, a hassle, and meant we risked double paying for the return fare, once for the paper ticket then agian for the online ticket From the traveler's perspective, it would be helpful if people at the kiosk recommended NOT purchasing a paper return ticket but instead booking the return online to guarantee a reserved seat on the bus back to the airport. Either that, or create some practical way that paper return ticket holders can guarantee a reserved seat. I hope this is helpful.”

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Posted 3 months ago

“I bought the ticket on the airport, with the QR code. Easy. But the aircoach busses didn’t ride. I don’t even get my money back, because I didn’t buy an additional something?? My advise: take an Uber!!”

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Posted 3 months ago

“The two services I booked were unfortunately cancelled but I was notified promptly and in advance and confirmation of the refund being authorised was done quickly and smoothly so I didn't have to worry in this regard.”

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Posted 3 months ago

“** I have been a regular customer with Aircoach since it has been in Northern Ireland, the staff from various departments are a total 👌 credit to the company, each time i had to get in touch all staff have been professional, well mannered & everytime I have been totally satisfied with the end result 👍 **”

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Posted 3 months ago

“Over a number of years I have had many good experiences with Aircoach. The route from Greystones that serviced Shankill was fabulous to have, and it is very disappointing to no longer have this option. However recently I had quite a stressful experience due to the non arrival of the aircoach at the Stillorgan Talbot Hotel stop. Whilst waiting for 1 hour and 15 minutes none of the 3 scheduled buses arrived, and I had to resort to getting a taxi in order to make my flight. I subsequently discovered that all Aircoaches had been cancelled around this time but there was no notification on the website. It is vital that Aircoach offers a reliable service - or at least notifies customers of any changes in advance.”

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Posted 3 months ago

“I received a response just hours later and they really helped a lot!”

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Posted 3 months ago

“On 3rd September the 700 service from Leopardstown to the airport at 8.55 didn't run. The next service at 9.15 didn't run either even though there was a bus there. This bus didn't leave until 9.45 and took an hour and a half to get to the airport which meant it took nearlytwo and a half hours from the time we arrived in Leopardstown to arrival at the aiport and this resulted in us nearly missing our flight. When we arrived at the airport the driver disappeared and I had to crawl into the hold to get our cases as the bus filled up on the way to the airport. I will never use this unreliable service again.”

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Posted 3 months ago

“Great solution”

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Posted 3 months ago

“Processed a booking in app, payment was taken but booking failed to process. Had to wait dats for response from customer service and now have to wait days for a refund to be processed. Not good enough!”

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Posted 3 months ago

“I'm a regular Aircoach user and think the service is generally pretty good. However, on a recent occasion my bus was cancelled. There was no communication from Aircoach about the cancellation and so a group of us waited at the stop for over 40 mins until deciding to get a taxi to the airport rather than miss our flights. Aircoach obtain an email address and phone number at the time of booking so have a means of contacting passengers in the event of a cancelled service. Clearly a delay of this magnitude should have been communicated to those who had purchased tickets. When I contacted Aircoach for a refund for the cancelled service, they stated that I was not entitled to one as had booked a standard rather than Flexi-Plus ticket. When I pointed out that this was irrelevant, given that they had cancelled the service, they still refused to refund the ticket. I persisted with this and managed to eventually get a refund. Going forward, Aircoach have a duty to passengers to inform them about a service which has been cancelled and should automatically refund passengers in the event of a cancelled service. They have managed this appalling in this instance.”

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Posted 3 months ago

“This service is horrible and I wouldn't rebook or recommend this service/business to anyone. I recently went to Ireland after purchasing my Aircoach transfer from Dublin Airport to the City Centre as an addition on my flight package. On arrival in Dublin, I asked the Aircoach staff about my 10:50am transfer and they told me the coach was cancelled and the next service was sometime after 11am. This company never emailed me about the cancelation and are refusing to refund me because they're saying the service was only 9mins late, which I was never told on my arrival. It's best not book this service. Please consider the other options, which are all available just outside Dublin Airport.”

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Posted 3 months ago

“Prompt timekeeping, clean coaches and you can use Old Age Travel Pass”

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Posted 3 months ago

“I travel by aircoach frequently. Always on time, comfortable coaches, friendly and helpful drivers and excellent customer service.”

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Posted 3 months ago

“The 702 service did not turn up. I booked my ticket in advance. I waited at the stop for 30 minutes and had to take a taxi to the airport instead. There was no information about the cancelled service on the website. I attempted to contact Aircoach via their phone number but the phone lines are closed at weekends. I contacted aircoach via email and they have agreed to refund the cost of the ticket. However it seems like they will take no action to notify customers in advance of cancellations or even at the time of service. I would not recommend this company at all.”

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Posted 3 months ago

“Very helpful when my husband took ill.”

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Posted 3 months ago

“Due to unforeseen circumstances I am no longer in need of the service and had to cancel it, well in advance I might add, but no refund will be issued. This absolutely ridiculous, I would understand if I had cancelled last minute but there is still plenty of time until the service is scheduled. Awful experience.I will not be using this service again.”

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Posted 3 months ago

“Fast rection and correcting my error. Martin”

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Posted 3 months ago

Aircoach is rated 4.0 based on 19,348 reviews