Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

4.2 Rating 17,654 Reviews

78 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

Visit Website

Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Neither your app nor mobile web booking is working. I can't buy any tickets!!!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your effort in letting us know about the issues you encountered and we apologise for any inconvenience caused. As we are not aware of any technical issues in our booking system, we advice you to contact us via email or phone to investigate the issue further.

Posted 1 month ago

“Had a horrendous experience on 1st March when the bus we had a reservation on didn't turn up. Rang Aircoach and expressed my dissatisfaction, explaining that I fully accepted that snow causes disruption but that I was not contacted despite having an Aircoach account for years with my email and mobile details therein (ironically I did get an email this week informing me that the Galway route - which I have never used - was to be discontinued). I requested both a refund of my reservation money and repayment for taxi to the airport (which we eventually managed to get after a very stressful period). Submitted both requests in writing that day as suggested by Aircoach and received an automatic reply stating that they would contact us within 48 hours to 10 days. Still waiting.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback on your recent experience with Aircoach. We understand how frustrating it must have been for you to wait for the bus with little information, but all the disruption were due to unforeseen adverse weather condition. We are deeply sorry for the inconvenience and stress you experienced during this time and we apologise for any inconvenience. About your refund, could you please contact us at info@aircoach.ie with your booking reference and we would be able to update you on your refund status.

Posted 1 month ago

“I have been using Aircoach for many years and find their service excellent. But every time I want to tap a business AIB card it never works. I have attempted this 4 times in the last 8 months. Aircoach - surely this is a simple fix?”

Helpful Report

Posted 1 month ago

Hi thank you for contacting Aircoach am sorry to hear that you are frustrated with this process. an AIB Business is not a car d we accept on our system we would require a different card in future.

Posted 1 month ago

“Have been using your 706/706X service for every airport trip over the last good few years. Busses very comfortable and the staff, both at the terminal and in particular the drivers are so friendly and helpful. We are shocked and sad that the 706/706X Galway-Airport route is being axed. Hopefully it will restart again someday. To Aircoach and all the staff and drivers- thank you for the great airport service, we will really miss it”

Helpful Report

Posted 1 month ago

Dear Eddie,Thank you so much for the fantastic 5-star rating of Aircoach. We greatly appreciate your support and loyalty over the past few years. We are thrilled to hear that you found our buses comfortable and our staff friendly and helpful. We understand how disappointing it is to hear about the unfortunate news regarding the axing of the 706/706X Galway-Airport route. Please know that we share in your sadness, and we hope that someday in the future, we will be able to restart this route. On behalf of Aircoach and all of our staff and drivers, we want to express our sincere gratitude for your kind words and for choosing us for your airport transportation needs. We will definitely miss having you as a valued customer. Thank you again for your continued support, and we hope to have the opportunity to serve you again in the future. Best regards,

Posted 1 month ago

“1. A Staff employee (a girl) takes the best seat with the most leg room (2nd seat from the front), both times I got the bus from Dublin Airport. This is very unprofessional, as the staff shouldn't be allowed hog the best seats. 2. Rough driver, hard braking throws you around non stop. Learn how to feather the brake. 3. Seats not comfortable and in your face with little leg room.”

Helpful Report

Posted 1 month ago

Dear Jay,Thank you so much for taking the time to share your experience with Aircoach. Your feedback is incredibly valuable to us and helps us improve our service. We sincerely apologize for the issues you encountered during your recent journeys with us. We understand how frustrating it can be when a staff member occupies the best seats with the most leg room. Rest assured, we will address this matter internally to ensure it does not happen again in the future. Additionally, we apologize for the rough driving and excessive braking that made your journey uncomfortable. We will certainly pass on your comment to our drivers and provide necessary training in order to improve their driving techniques. The comfort and safety of our passengers are of utmost importance to us. Regarding the seats and leg room, we acknowledge that the current arrangement may not be ideal for everyone. We would truly appreciate it if you could let us know how we can make things better in terms of seat comfort and leg room. Your input and suggestions will greatly help us enhance the overall customer experience on our buses. Once again, thank you for bringing these concerns to our attention. We value your loyalty and will continue striving to provide a better travel experience for all our passengers. Warm regards, Aircoach Customer Support

Posted 1 month ago

“J'ai attendu une navette depuis le centre de Dublin jusqu'à l'aéroport pendant 3/4 d'heure. La navette n'étant toujours pas là, on a été obligé de prendre le taxi pour ne pas rater notre avion. Mon ticket aller retour que j'avais payé a fini à la poubelle...”

Helpful Report

Posted 1 month ago

Dear reviewer, We sincerely thank you for your feedback on your experience with Aircoach. We greatly appreciate the time you took to let us know about the issues you encountered. We're really sorry to hear that you had to wait so long for the shuttle and finally had to take a taxi so you wouldn't miss your flight. The satisfaction of our customers is our top priority and we want to assure you that we are taking this situation very seriously. Could you please provide us with more details about the incident, so that we can investigate what happened and prevent it from happening again in the future? Your feedback is valuable, and we'd like to do our best to resolve these issues. We would like to establish direct contact with you to discuss

Posted 1 month ago

“A very straightforward and easy to use process. A prior enquiry to your help desk was answered clearly, helpfully and promptly. Thank you.”

Helpful Report

Posted 1 month ago

Thank you, Barrie, for your outstanding 5-star rating of Aircoach! We are thrilled to hear that you found our service to be very straightforward and easy to use. Our team takes pride in ensuring that our passengers have a hassle-free experience. We truly appreciate your kind words about our help desk. We strive to provide efficient and helpful assistance to all our customers. Your feedback about the clear, helpful, and prompt responses you received from our team is greatly valued. Once again, thank you for choosing Aircoach and for taking the time to share your positive experience. We look forward to serving you again in the future!

Posted 1 month ago

“I was on the 706X Galway to Dublin service. On entering the outskirts of Dublin it was clear the driver was having problems with the bus and had to pull in a couple of times. I understand these things can happen however after making a phone call the driver then said to us that the bus would be unable to make it in to Dublin City and that he would need to go straight to the airport where a transfer would be arranged to take us from the airport to the city. This was at 9pm at night and would add another hour on to our journey so me along with some other passengers got off and had to arrange our own travel from the side of the road. No rationale was explained for how the bus could make it to the Airport but not the city. To top this off I received an email a couple of days later that my return trip was cancelled due to unforeseen circumstances. So really both legs of a return trip were incomplete.”

Helpful Report

Posted 1 month ago

Dear Ciaran, Thank you so much for taking the time to share your experience with us regarding your recent journey on the 706X Galway to Dublin service. We sincerely appreciate your feedback and want to apologize for the issues you encountered during your trip. We apologize for any inconvenience caused by the problems our driver experienced with the bus while entering the outskirts of Dublin. We understand that this can be frustrating, especially when it results in a delay. We apologize for the inconvenience caused by the decision to redirect the bus to the airport instead of continuing into Dublin city. Furthermore, we deeply regret that you received an email stating that your return trip was cancelled due to unforeseen circumstances. We assure you that this is not our standard level of service and we are taking your feedback seriously. Thank you once again for bringing this to our attention. We value your feedback and hope to have the opportunity to regain your trust in our service. Kind regards, Aircoach Customer Support

Posted 1 month ago

“Worst customer service - late and useless The driver did not communicate with over thirty people standing in line and responded in a very unprofessional way after arriving 45 minutes late. I have never experienced such a poor customer service. Most people had to find alternative rides to the airport. The driver again failed to communicate or show minimum care. He was insulting and people grew restless at his persistent lack of communication. I had bought a two way ticket and had to pay a taxi to arrive to my plane on time after waiting for 45 minutes. This was the worst customer service experience in many years of travel.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We truly appreciate hearing from our customers, as it allows us to continuously improve our services. Firstly, we would like to offer our sincerest apologies for the inconvenience and frustration you encountered during your journey. It is certainly not the level of service we strive to provide, and we understand that the driver's lack of communication after arriving late was highly frustrating. We appreciate you highlighting these issues, as they will help us address the areas in which we fell short and ensure that our future customers do not experience similar difficulties. Once again, thank you for bringing this matter to our attention, and we apologise for any inconvenience caused. We are committed to learning from this situation and making the necessary improvements to enhance the overall customer experience.

Posted 1 month ago

“My flight in to Dublin in July at 02.00 and no service till 06.00 What happened to the great service that used to be . Aircoach”

Helpful Report

Posted 1 month ago

Dear Mary, Thank you so much for taking the time to provide your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and are grateful to have customers like you who take the time to let us know their thoughts. We understand your concerns about our service quality, and we would like to assure you that we take your feedback seriously. Our aim is to consistently deliver exceptional service, and we deeply regret that we fell short of your expectations on this occasion. Once again, thank you for bringing this matter to our attention. Your feedback is instrumental in helping us provide a better travel experience.

Posted 1 month ago

“Booking is so awkward, having to register etc.. takes forever!!!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback about your booking experience with Aircoach. We greatly appreciate your input and for bringing these concerns to our attention. We would like to assure you that we are constantly working on improving our systems and making the booking procedure smoother for our valued customers like yourself. In order to better understand your specific concerns and make necessary improvements, we kindly request you to provide us with more details about what exactly made the booking process awkward or time-consuming for you. Your insights will be extremely valuable in helping us enhance our services and create a more user-friendly experience. Once again, we want to express our gratitude for your feedback and for choosing Aircoach. We look forward to hearing from you and having the opportunity to serve you better in the future.

Posted 1 month ago

“Unimpressed with this bus service. After showing up to the bus stop with several people already waiting, these passengers told me that the bus company had overbooked and turned away several passengers with pre booked tickets because bus was full. They ended up resorting to using a taxi. The bus I was waiting for still had not shown up 20 minutes past the scheduled pick up time. I ended up taking a taxi to the airport to get to the airport on time. I have demanded a refund of my ticket.”

Helpful Report

Posted 1 month ago

Dear Dee, Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate it when our customers reach out to share their experiences with us, as it allows us to continuously work towards improving our services. Firstly, we would like to apologize for the inconvenience you encountered regarding the overbooking issue and the delayed bus. We completely understand how frustrating it must have been for you and the other passengers. It is never our intention to inconvenience or disappoint our valued customers. Regrettably, due to unforeseen circumstances, our bus was unable to accommodate all the passengers with pre-booked tickets, which should never have occurred. We sincerely apologize for any inconvenience caused by this situation. Additionally, we are sorry that the bus you were waiting for was significantly delayed, resulting in you having to take a taxi to reach the airport on time. We completely understand your request for a refund, and we will handle it promptly. Our customer support team will be in touch with you to process your refund as soon as possible. Please rest assured that we take these matters seriously and will investigate the incidents you mentioned to prevent them from happening again in the future. We would also like to extend our apologies to the other passengers who were turned away due to overbooking. Their experience was equally important to us, and we deeply regret any inconvenience caused. To ensure that incidents like these do not happen again, we kindly ask you for more details regarding your experience. Please let us know how we can make things better for you and our future passengers. Once again, thank you for bringing this matter to our attention. We deeply appreciate your feedback, as it is instrumental in helping us provide a better service to our customers. We hope to have the opportunity to restore your confidence in Aircoach in the future. Warm regards, Aircoach Customer Support Team

Posted 1 month ago

“Friday 1st March 2023 -Aircoach never came. Yes it was the friday of the snow. I rang your office and was told that it was running 20 minutes behind schedule but an hour later there was still no sign so we had to abanon our trip. Can we get a refund or credit on our account?”

Helpful Report

Posted 1 month ago

Dear Justin,Thank you so much for taking the time to provide us with your feedback about your experience with Aircoach. We truly appreciate getting insights from our customers and we're sorry for the inconvenience you faced on Friday 1st March 2023. We understand that the heavy snowfall caused significant disruptions to our service, resulting in a delay that exceeded the initial estimation. We sincerely apologize for the inconvenience caused and for the fact that you had to abandon your trip. At Aircoach, our goal is to continually improve our services, and your feedback is an invaluable part of this process. We would greatly appreciate it if you could share any suggestions or additional details on how we can make things better for you and our other passengers in the future. Again, we sincerely apologize for the inconvenience caused and thank you for bringing this matter to our attention. We look forward to resolving this issue to your satisfaction. Best regards, Aircoach Customer Support Team

Posted 1 month ago

“Fantastic service straight to the airport Kind and friendly drives”

Helpful Report

Posted 1 month ago

Thank you so much for your 5-star rating of Aircoach! We truly appreciate your kind words and are thrilled that you had such a fantastic experience with our service. Our team of kind and friendly drivers is committed to providing a seamless journey straight to the airport. We hope to serve you again in the future. Safe travels!

Posted 1 month ago

“While the website says there are reclining seats, footrests, Wifi and charging ports this is evidently not always the case - our coach from Dublin airport to Belfast had none of these and was 15 minutes late - a bit frustrating after a long day of travel.”

Helpful Report

Posted 1 month ago

HI, Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your kind words and suggestions! We are thrilled to hear that you were pleased with the overall service provided by Aircoach. We work diligently to ensure our customers' satisfaction, and it brings us joy to learn that we have succeeded in making your journey a pleasant one. At Aircoach, we strive to create a warm and friendly atmosphere for all our passengers, and your positive experience reassures us that we are on the right track. We are continually working on improving our services and maintaining the high level of quality that you have come to expect from us. Please know that we are here to assist you with any queries or concerns you may have in the future. Our dedicated customer service team is available around the clock, and we encourage you to reach out to us if you ever need assistance. We are more than happy to help! Thank you once again for your kind feedback. We look forward to welcoming you back on board for your next journey with Aircoach. Safe travels! Warm regards, Aircoach Team

Posted 1 month ago

“Frequency of buses and cleanliness is pretty ok, however, on our last trip back to Dublin we were very concerned that the driver didn't call out the upcoming stops. Young girls travelling on their own were quiet confused and concerned. Up coming stops should be displayed on the screen and called out on speaker. Some drivers are excellent representatives for cead Amille failte, however our last couple of trips left a lot to be desired. Ann”

Helpful Report

Posted 1 month ago

Hi Ann! Thank you so much for taking the time to share your feedback about Aircoach. We really appreciate your kind words and we're thrilled to hear that you had a positive experience with our service. Ensuring our customers' satisfaction is our utmost priority, so it's great to know that you felt well taken care of during your journey. We pride ourselves on providing a comfortable and reliable transportation option, and your feedback reassures us that we're doing things right! If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. Our team is always here to help you. We hope to welcome you on board again soon! Thank you once again for your support! Warm regards, Aircoach

Posted 1 month ago

“Would not be handy to make available the option to book the seat? This bus is always so crowded, especially from Cork to Dublin, and even if there is a que, some people skip it and this can cause frustration for others.”

Helpful Report

Posted 1 month ago

Hi. You can book a seat on the Aircoach online at Aircoach.ie up to one hour before the journey commences. This guarantees your seat and gives you priority boarding. Kind regards.

Posted 1 month ago

“Very reliably not on time or not there at a all. Would not trust the service for any serious travel arrangements like flight, business meetings or anything for that matter. Be ready to spend over an hour waiting in bus stops with no shade when it's raining, snowing, or very windy. If wasting a day commuting and not being able to forsee your arrival or departure times then it's good. More importantly the customer support line is insulting and frustrating. They'll answer the first time you call asking about a late bus, giving you an incorrect estimation of the bus times. Every other time they'll put you on hold and ignore your call. I mean there's a reason why they haven't built a real time tracking app, and that's to swindle naive customers. If I come across as angry then I have a right to be when I've no choice but to use it for over 6 months and I have nothing good to say.”

Helpful Report

Posted 1 month ago

Dear Omar,Thank you so much for taking the time to provide us with your feedback on your experience with Aircoach. We truly appreciate your honesty and openness in sharing your concerns with us. Firstly, we sincerely apologize for any inconvenience caused by the delays and unpredictability of our service. We understand that for important travel arrangements, such as flights or business meetings, reliability is of utmost importance. We deeply regret that we have failed to meet your expectations in this regard. We understand how frustrating it can be to wait in bus stops without any shade, especially during unfavorable weather conditions like rain, snow, or strong winds. Your feedback is duly noted, and we will strive to find solutions to provide more comfortable waiting conditions for our passengers in such situations. Furthermore, we genuinely apologize for any negative experience you had with our customer support line. It is unacceptable that you were given an incorrect estimation of bus times and that subsequent calls were ignored or put on hold. We take full responsibility for this and will work diligently to improve our customer support services to ensure that all queries are addressed promptly and professionally. Regarding the real-time tracking app, we understand your skepticism and frustration. While we have not yet developed such an app, we can assure you that our intention is to provide accurate and reliable information to our customers. Your feedback is invaluable, and we will use it to reevaluate our technology and explore options for implementing a real-time tracking system in the future. We understand and empathize with your frustration, Omar. It is disheartening to hear that you have been left with no positive experiences after using Aircoach for over six months. We genuinely want to make things better for you and all our customers. Please let us know how we can improve and what steps we can take to regain your trust. Thank you once again for sharing your concerns with us. Your feedback is highly appreciated as it helps us identify areas for improvement. We remain committed to providing a better experience for all our passengers. Best regards, Aircoach Customer Care

Posted 1 month ago

“Coach did not arrive for 12 minutes past scheduled time. Had to uber instead”

Helpful Report

Posted 1 month ago

Dear Derek, We would like to express our sincerest gratitude for taking the time to provide us with your feedback about your recent experience with Aircoach. We genuinely appreciate your effort in letting us know about your journey and apologize for any inconvenience caused due to the delay in our coach's arrival. We understand how frustrating it can be when transportation services don't adhere to the scheduled timings, resulting in unexpected inconveniences. We deeply regret that you had to arrange an alternative means of transportation like Uber. We strive to provide punctual and reliable services, and we apologize for falling short of your expectations on this occasion. Your feedback is truly valuable to us as it helps us identify areas where we can improve our services. We would like to invite you to share any specific suggestions or ways in which we can make your future experiences with Aircoach better and more seamless. Your input is essential in helping us enhance our operations and meet our customers' expectations. Once again, we appreciate your valuable feedback and extend our sincerest apologies for any inconvenience caused. We hope to have the opportunity to serve you better in the near future. Warm regards, [Aircoach Customer Support]

Posted 1 month ago

“The Airport servíce to Dublin was canceled at 2hrs notice which forced me to make alternative travel plans. Aircoach refused to issue a refund as part of their terms and conditions. Terrible customer service. Choose Citilink always”

Helpful Report

Posted 1 month ago

Dear Paul,Thank you for taking the time to provide your feedback on your recent experience with Aircoach. We appreciate customers like yourself who make the effort to let us know about their travel experiences. We sincerely apologize for the inconvenience caused by the cancellation of the Airport service to Dublin at such short notice. We understand that this forced you to make alternative travel arrangements, causing a great deal of inconvenience. We apologize for any inconvenience this may have caused. Regarding the issue of the refund, we understand your frustrations. As per our terms and conditions, refunds may not be granted in certain circumstances. However, we value your feedback and will take it into consideration as we constantly strive to improve our services. We completely understand your preference for Citilink and respect your decision. If you have any suggestions on how we can enhance our services and make things better for our valued customers like yourself, we would greatly appreciate it. Your insights will be vital in helping us meet and exceed your expectations in the future. Once again, we apologize for any inconvenience caused and thank you for bringing your concerns to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Aircoach Customer Support

Posted 1 month ago

Aircoach is rated 4.2 based on 17,654 reviews