Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 19,058 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service with the new coaches. Maybe just a slight early hiccup but there was no Wi-Fi on this occasion but not a problem - sure will be fine on next trip.”

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Posted 1 week ago

“04 June’25, I used the aircoach 700 from Terminal 2 at 06:25am to the Clayton hotel, Leopardstown. I have to commend the driver David on his excellent attitude. He was engaging and friendly. He was especially kind when dealing with an elderly man who had fallen asleep. David gently woke the man at his stop(Burlington), and then proceeded to assist him with his bag etc as he disembarked. Great to see such a positive and helpful young man go about his day!!!”

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Posted 1 week ago

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Posted 1 week ago

“I have made multiple attempts to book the Aircoach from Cork to Dublin Airport online, using our Public Services Free Travel Passes and despite being charged €80 and €82 against my credit card have failed to complete the booking. In my most recent attempt we were almost complete but your system stated that our FT pass numbers were incorrect, which makes no sense as we read and typed the numbers directly from the card. I also understand that if we "turn up" at the bus without a booking, we could be refused entry to the bus. It has been a very frustrating and disappointing experience. The one positive experience is that your customer service personnel that I have had dealings with have been very courteous. However we are still unable to complete our reservation.”

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Posted 1 week ago

“Thanks to the Aircoach team at Dublin Airport last Wednesday who were really helpful in locating an item that I foolishly left on a bus. Appreciate the extra mile everyone went to to get it back to me in time for my flight.”

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Posted 1 week ago

“Good service and exact time keeping”

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Posted 1 week ago

“Pleasant driver. Smooth and careful driving.”

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Posted 2 weeks ago

“We purchased tickets at the airport kiosk and were offered the chance to purchase tickets for our return trip back to the airport as well. Unfortunately there was a mini marathon going on the day of our return ticket and the route we were on was out of service for the day. (Not good when you find out while standing at the bus stop and no bus comes.) There was no way we would have known this, but apparently Aircoach did and sold us the tickets anyway. When we requested a refund for the tickets we were unable to use we were told they couldn't honor that request because we should have looked at the website and noted the change in service for the day. Be sure to check schedules before booking your tickets.”

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Posted 2 weeks ago

“Customer service is very friendly. I was very pleasantly surprised by the positive consideration of my request in a very short time.”

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Posted 2 weeks ago

“Very easy and quick way to get from the airport to the city centre of Dublin. Furthermore a really friendly and helpful customer service.”

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Posted 2 weeks ago

“Roomy, friendly driver, smooth ride.”

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Posted 2 weeks ago

“So helpful and speedy at resolving a problem”

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Posted 2 weeks ago

“Very poor customer service. I had an issue booking through the app. 3 times error message when paying and booking didn’t go through. However the money was taken from my account. One week later after 3 calls to customer service I am still not refunded. I have sent numerous emails over this week and still have not had a reply! I eventually talked to a customer rep who who has escalated the issue to ‘back office’ and told me it will take 3-5 working days before they get back to me! Meantime I’m still down £60 through no fault of my own!”

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Posted 2 weeks ago

“I made my booking with Aircoach through the Ryanair app as an add on to my flights. At no point was I given the option to select timings or buy a flexible ticket. It was also very unclear which direction I was making the booking and so I had to make an educated guess. I paid, then was sent my tickets via email. When I opened the pdf the tickets had been booked for completely random times and the journey direction was the wrong way around. You can only use the tickets at the selected times…which I did not choose and of course, they don’t align with my flights. At no fault of my own, my tickets were booked for unusable times and I have been denied a refund because I didn’t buy a flexible ticket, like I said I didn’t have the option to. Aircoach, if you’re going to offer your service on an external website/app such as Ryanair, it would be helpful if the booking service actually worked so customers aren’t left with unusable tickets.”

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Posted 2 weeks ago

“Bought a ticket to return to the airport for a certain time that was offered by the website only to find out once we had waited for 20 minutes that this time had been cancelled so had to get an uber at extra expensive.we were not impressed by this service. Do not sale tickets if you know this route will not be available at certain times.”

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Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

“The information that " there is an opportunity for a comfort break at Belfast on the 705X service" is false. I've taken the Aircoach twice in the last two months for return journeys between Derry-Londonderry and Dublin Airport, and both times, the trip to Dublin had no onboard toilet or scheduled stop. Both times I've been told by the drivers that they do not do a scheduled stop or have time to accommodate this. The first time I requested a toilet break, I was told to sprint through Belfast International Airport to use the facilities before the bus departed. On my second trip, I had to rush into a Starbucks in Belfast, but since the drivers switch there, they didn’t communicate that I was using the toilet—so I had to run back to stop the bus from leaving without me. I will not be booking Aircoach again until they have a scheduled stop with a toilet or ensure there is a toilet on board the bus from Derry to Dublin and they shouldn't be putting false information on their website. No toilet for a 4 hour journey isn't right.”

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Posted 2 weeks ago

“I needed to be issued a refund which was dealt with within a few days great communication via phone and email”

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Posted 2 weeks ago

“Bus was on time good trip”

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Posted 2 weeks ago

“Was a great travel love everything about the bus”

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Posted 2 weeks ago

Aircoach is rated 4.0 based on 19,058 reviews