Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the ticket on the airport, with the QR code. Easy. But the aircoach busses didn’t ride. I don’t even get my money back, because I didn’t buy an additional something?? My advise: take an Uber!!”

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Posted 1 month ago

“The two services I booked were unfortunately cancelled but I was notified promptly and in advance and confirmation of the refund being authorised was done quickly and smoothly so I didn't have to worry in this regard.”

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Posted 1 month ago

“** I have been a regular customer with Aircoach since it has been in Northern Ireland, the staff from various departments are a total 👌 credit to the company, each time i had to get in touch all staff have been professional, well mannered & everytime I have been totally satisfied with the end result 👍 **”

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Posted 1 month ago

“Over a number of years I have had many good experiences with Aircoach. The route from Greystones that serviced Shankill was fabulous to have, and it is very disappointing to no longer have this option. However recently I had quite a stressful experience due to the non arrival of the aircoach at the Stillorgan Talbot Hotel stop. Whilst waiting for 1 hour and 15 minutes none of the 3 scheduled buses arrived, and I had to resort to getting a taxi in order to make my flight. I subsequently discovered that all Aircoaches had been cancelled around this time but there was no notification on the website. It is vital that Aircoach offers a reliable service - or at least notifies customers of any changes in advance.”

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Posted 1 month ago

“I received a response just hours later and they really helped a lot!”

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Posted 1 month ago

“On 3rd September the 700 service from Leopardstown to the airport at 8.55 didn't run. The next service at 9.15 didn't run either even though there was a bus there. This bus didn't leave until 9.45 and took an hour and a half to get to the airport which meant it took nearlytwo and a half hours from the time we arrived in Leopardstown to arrival at the aiport and this resulted in us nearly missing our flight. When we arrived at the airport the driver disappeared and I had to crawl into the hold to get our cases as the bus filled up on the way to the airport. I will never use this unreliable service again.”

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Posted 1 month ago

“Great solution”

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Posted 1 month ago

“Processed a booking in app, payment was taken but booking failed to process. Had to wait dats for response from customer service and now have to wait days for a refund to be processed. Not good enough!”

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Posted 1 month ago

“I'm a regular Aircoach user and think the service is generally pretty good. However, on a recent occasion my bus was cancelled. There was no communication from Aircoach about the cancellation and so a group of us waited at the stop for over 40 mins until deciding to get a taxi to the airport rather than miss our flights. Aircoach obtain an email address and phone number at the time of booking so have a means of contacting passengers in the event of a cancelled service. Clearly a delay of this magnitude should have been communicated to those who had purchased tickets. When I contacted Aircoach for a refund for the cancelled service, they stated that I was not entitled to one as had booked a standard rather than Flexi-Plus ticket. When I pointed out that this was irrelevant, given that they had cancelled the service, they still refused to refund the ticket. I persisted with this and managed to eventually get a refund. Going forward, Aircoach have a duty to passengers to inform them about a service which has been cancelled and should automatically refund passengers in the event of a cancelled service. They have managed this appalling in this instance.”

Helpful Report

Posted 1 month ago

“This service is horrible and I wouldn't rebook or recommend this service/business to anyone. I recently went to Ireland after purchasing my Aircoach transfer from Dublin Airport to the City Centre as an addition on my flight package. On arrival in Dublin, I asked the Aircoach staff about my 10:50am transfer and they told me the coach was cancelled and the next service was sometime after 11am. This company never emailed me about the cancelation and are refusing to refund me because they're saying the service was only 9mins late, which I was never told on my arrival. It's best not book this service. Please consider the other options, which are all available just outside Dublin Airport.”

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Posted 1 month ago

“Prompt timekeeping, clean coaches and you can use Old Age Travel Pass”

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Posted 1 month ago

“I travel by aircoach frequently. Always on time, comfortable coaches, friendly and helpful drivers and excellent customer service.”

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Posted 1 month ago

“The 702 service did not turn up. I booked my ticket in advance. I waited at the stop for 30 minutes and had to take a taxi to the airport instead. There was no information about the cancelled service on the website. I attempted to contact Aircoach via their phone number but the phone lines are closed at weekends. I contacted aircoach via email and they have agreed to refund the cost of the ticket. However it seems like they will take no action to notify customers in advance of cancellations or even at the time of service. I would not recommend this company at all.”

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Posted 1 month ago

“Very helpful when my husband took ill.”

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Posted 1 month ago

“Due to unforeseen circumstances I am no longer in need of the service and had to cancel it, well in advance I might add, but no refund will be issued. This absolutely ridiculous, I would understand if I had cancelled last minute but there is still plenty of time until the service is scheduled. Awful experience.I will not be using this service again.”

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Posted 1 month ago

“Fast rection and correcting my error. Martin”

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Posted 2 months ago

“Removed from bus one stop after we boarded. We then had to take an uber to airport or risk missing our flight. Aircoach would not offer a refund for our tickets because we could have used them again (even though they had already been scanned when we got on the bus and we had left the country ) absolutely pathetic customer service.”

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Posted 2 months ago

“The bus was cancelled less than 2 hours before scheduled departure (5:30 from Dalkey). I don’t recommend them.”

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Posted 2 months ago

“While on my way to dublin for a national cocktail competition we were stopped on the motor way for 2 full hours ,after the issue was resolved instead of going to the city center we were dropped off at dublin airport and told to wait another hour for a bus to take us the the city which I might remind you is another 40 min drive. What should have been a 3 hr journey took nearly 7 hours and I was forced to drop out of my competition (the only reason I had gone to dublin) because I was late ,I have sent a request for a refund and just got an email saying my refund request was denied . This is absolutely ridiculous ,everyone on that bus on the 8th of September 12 pm 704x service should get a full refund and its ridiculous that you are denying our requests for that. I will never be tra Eling with aircoach again and will be making several public posts on this atrocious behaviour”

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Posted 2 months ago

“I paid for a specific ticket and the bus did not turn up and no notification. They also refused to I give me a refund telling me I could have got the best bus. There was a coach sitting there and the driver was extremely rude to me and other passengers .Myself and a few other passengers waiting ended up having to get a taxi for the airport. Shocking customer service.”

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Posted 2 months ago

Aircoach is rated 4.0 based on 19,344 reviews