Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,249 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Removed from bus one stop after we boarded. We then had to take an uber to airport or risk missing our flight. Aircoach would not offer a refund for our tickets because we could have used them again (even though they had already been scanned when we got on the bus and we had left the country ) absolutely pathetic customer service.”

Helpful Report

Posted 2 days ago

“The bus was cancelled less than 2 hours before scheduled departure (5:30 from Dalkey). I don’t recommend them.”

Helpful Report

Posted 2 days ago

“While on my way to dublin for a national cocktail competition we were stopped on the motor way for 2 full hours ,after the issue was resolved instead of going to the city center we were dropped off at dublin airport and told to wait another hour for a bus to take us the the city which I might remind you is another 40 min drive. What should have been a 3 hr journey took nearly 7 hours and I was forced to drop out of my competition (the only reason I had gone to dublin) because I was late ,I have sent a request for a refund and just got an email saying my refund request was denied . This is absolutely ridiculous ,everyone on that bus on the 8th of September 12 pm 704x service should get a full refund and its ridiculous that you are denying our requests for that. I will never be tra Eling with aircoach again and will be making several public posts on this atrocious behaviour”

Helpful Report

Posted 2 days ago

“I paid for a specific ticket and the bus did not turn up and no notification. They also refused to I give me a refund telling me I could have got the best bus. There was a coach sitting there and the driver was extremely rude to me and other passengers .Myself and a few other passengers waiting ended up having to get a taxi for the airport. Shocking customer service.”

Helpful Report

Posted 3 days ago

“Shocking from Aircoach, no excuses on a Friday. The elderly couple in tears at the stop in Cork broke my heart when they got the email I did about the cancellation and I was only too happy to immediately manage to book and pay for their journey to Dublin via train. It was heartbreaking”

Helpful Report

Posted 3 days ago

“The aircoach I prebooked never arrived. I had to get a taxi. I contacted them and they said it was cancelled. They never emailed in advance, otherwise I would’ve found alternative transport. In the email response they told be to check the live tracker, which didn’t work at the time and when it eventually updated it said the bus had been on schedule”

Helpful Report

Posted 1 week ago

“Once again awful experience where customers do not matter and that they can cancel bookings without a care in the world saying case closed !!!! Do not trust this business where even senior managers hide behind emails”

Helpful Report

Posted 1 week ago

“We had a problem with Aircoach, as a family of 6 with some small children. First the bus arrived at the airport over 20 minutes late. Then the bus slowed down but did not stop at our stop even though we had stood up and were proceeding to get off. The driver would not stop and continued on to the next stop. After contacting customer service, we were just told that this can sometimes happen. They did not offer to reimburse us at all, even though this was a huge inconvenience to SIX passengers. Will never book with Aircoach again.”

Helpful Report

Posted 1 week ago

“Something seems so wrong here with the company . Do not TRUST journeys with them, as we were cancelled with no other way to get back to Dublin Airport than taxi. They then offer for two a total of just £7 compensation, which is an insult for two paid return tickets. Cancelled journey with no feedback why !!! Customer service needs a good hard look at if they think this is an adequate response…. Oh and asking me to complete this survey.”

Helpful Report

Posted 1 week ago

“Terrible service. First bus arrived 20 min late but refused boarding as was full. Finally boarded almost 50 min after the advertised departure time. As a result missed out flight home. Had to pay for hotel stay and new flights.”

Helpful Report

Posted 1 week ago

“Coach didn’t arrive. Lots of customers left standing at the stop. Called customer service. Couldn’t advise. Had to rush for a taxi in order not to miss my flight. Never again AIRCOACH”

Helpful Report

Posted 2 weeks ago

“I was unable to book a ticket using the free travel pass due to an error on the online booking system. The staff at the airport refused to recognise the pass and I ended up paying €49.50 for tickets that should have been free. When I reported the online problem via the website, I was assured that the free travel pass would be accepted at the airport. I have reported that I was charged for the tickets and should be due a refund, but this has not been acknowledged in the response. Overall, I am very disappointed with Aircoach, they do not even read emails properly and the responses have not resolved the issues I have.”

Helpful Report

Posted 2 weeks ago

Helpful Report

Posted 2 weeks ago

“Booked ticket in advance. Bus never showed up or came too earlier then it was supposed and left. I am never using this service again as it isn’t reliable. The company won’t refund the ticket and I had to pay taxi not to miss my flight.”

Helpful Report

Posted 2 weeks ago

“Terrible experience. I purchased tickets online for a transfer from the airport to the city center for four people. Despite several requests for the tickets, they were sent to me the day after my arrival in Dublin, so I was unable to use them. I requested a refund, but it was not granted.”

Helpful Report

Posted 2 weeks ago

“The bus was rerouted without communicating”

Helpful Report

Posted 2 weeks ago

“Once again, the aircoach was severely delayed. The 702 route was due to arrive to Monkstown at 9.17am and arrive at 9.38am by which time I had to get a taxi to avoid missing my flight. I don’t know how it took 40 mins to get from Killiney to Monkstown. When I asked for a refund, I was told I couldn’t get one because I didn’t book “flexibook”. I shouldn’t have to pay extra to protect my trip from your delays (which are not an uncommon occurrence). Absolute terrible service.”

Helpful Report

Posted 2 weeks ago

“I am very annoyed as I was over charged and was able to see that on the day at the time of being overcharged and yet the driver who overcharged me was not able to refund me my money. I have had to spend inordinate amount of time trying to get my money refunded . It is ridiculous. Your machine said my card was declined twice yet charged my credit card both times. I paid a third time with my debit card and was offered a ticket on the bus. It is really bad . I am sure many others have also had this same experience. The problem is not that i was overcharged but the tardiness with which this problem is being addressed .”

Helpful Report

Posted 3 weeks ago

“i was mis sold a ticket Was declined a refund was told i purchased it online when i purchased it on paper 0/10 service”

Helpful Report

Posted 3 weeks ago

“Look the message I sent you on31 july and today I'm still waiting for an answer Hello On Monday, July 28th, I ordered two return senior tickets online between the airport and Dublin city center for €24. The reference for this purchase is MATK-YWWS-WQMU. Having not received the tickets in my email, I sent you a message that same evening via your contact inbox to express my concern about the situation (First bus ref 01149012) . The next day, July 29th, having still not received anything and having not seen any withdrawal from my account, I thought I had made the transaction incorrectly. So I purchased two similar tickets at the airport, but for €30 (your seller told me that it was always more expensive on site than online), ticket numbers: 006836 and 006835 (photo attached). However, on July 30th, I saw the withdrawal of €24 appear on my account, and I still have not received any tickets. Given this abnormal behavior of the reservation system, I request a refund of the €24 that was unreasonably charged to me. Please let me know if you would like to do this by bank transfer to the account that was initially debited (IBAN attached) or by other means. As you may have noticed, I am French and I apologize for any syntax errors in this message. Thanking you in advance for your understanding. So I think your customer service is below everything”

Helpful Report

Posted 3 weeks ago

Aircoach is rated 4.0 based on 19,249 reviews