Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

4.2 Rating 17,652 Reviews

78 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

Visit Website

Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There should be a student acknowledgment for 14 to 18 year olds. Have to purchase a full adult fare - not fair!”

Helpful Report

Posted 1 day ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate your valuable insights and have carefully noted your concerns. We sincerely apologize for any inconvenience caused by the lack of a student acknowledgment for 14 to 18 year olds. We understand that it may seem unfair to have to purchase a full adult fare in such cases. Your thoughts are important to us, and we are eager to improve our services to meet your expectations. Could you kindly provide us with some suggestions on how we can make things better? We highly value your opinion and would like to ensure that our services are more inclusive and fair for all passengers, especially students within the 14 to 18-year-old age group. Once again, thank you for reaching out and bringing this matter to our attention. We look forward to hearing from you and hope for the opportunity to enhance your experience with Aircoach in the future. Kind regards. Aircoach customer service team.

Posted 12 hours ago

“When visiting Dublin again after 8 years with my family of four we purchased tickets with return from Dublin airport. The trip to city centre on thursday 18 April went excellent. When returning on Monday 22 April to airport from Dublin city centre, the busses first came with delay and all of them refused to let us onboard since we have not an "online reservation" and they expected to be full, hence not allowing us to join. After getting refused twice we jumped on Dublin bus no 16 that took us to airport without any problems and to a significant lower price (well... very expensive since we have a return ticket that is not used). We managed to arrive at boarding just before they closed the airplane doors. Never Aircoach again, next time we do Dublin Bus!”

Helpful Report

Posted 1 day ago

Dear Henrik, Thank you for taking the time to provide your feedback about your experience with Aircoach. We truly appreciate it. We would like to sincerely apologise for the inconvenience you faced during your return journey from Dublin city centre to the airport on Monday, 22 April. We recommend booking online to reserve the seat at the more convenient time to avoid disappointment. Once again, thank you for reaching out to us with your feedback. We hope to have the opportunity to serve you better in the future.

Posted 1 day ago

“Your driver has refused to open the coach door to let myself and my daughter on. He pulled away and raised his hand. What a dreadful service.”

Helpful Report

Posted 1 day ago

Thank you for taking the time to provide your feedback on your recent experience with Aircoach. We truly appreciate your valuable insights, as they allow us to continually improve our services. We would like to apologise for the bad experience you described. We understand how frustrating this must have been for you and your daughter. In order to address this issue and make necessary improvements, we would greatly appreciate it if you could kindly share further details of the incident via email at info@aircoach.ie. Your input is incredibly important to us, as it allows us to take appropriate actions and ensure that such situations do not happen again in the future. Once again, thank you for your feedback and for bringing this matter to our attention. We truly value your support and apologise for any inconvenience caused. We look forward to your response and the opportunity to make things right.

Posted 1 day ago

“Driver got to pickup spot 10 mins late and got to the airport 20 mins late. He also didn't seem to know how to drive to the airport and switched lane last second. Not worth the money.(Ucd to Dublin airport T1)”

Helpful Report

Posted 2 days ago

Thank you for taking the time to provide us with your feedback. We sincerely apologise for the inconvenience you experienced with the delay and the driving concerns during your trip from UCD to Dublin Airport T1. We strive to ensure timely and safe transportation for all our passengers, but sometimes events outsides our control, such as traffic, can delay our services. We hope you will give us another opportunity to provide you with the quality service you expect and deserve.

Posted 2 days ago

“Time table every 2hrs from Belfast is a joke”

Helpful Report

Posted 1 week ago

Dear Martin, thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your valuable input and apologize for any inconvenience that occurred during your journey. We understand your frustration with the time table of our service only running every 2 hours from Belfast. We strive to offer a convenient and reliable transportation option for our passengers, and we sincerely apologize if this did not meet your expectations. Our main priority is to continuously improve our services based on customer feedback. We would be grateful if you could provide us with further details on how we can enhance our time table to better suit your needs. Your suggestions will assist us in making the necessary changes to ensure a more efficient and pleasant travel experience. Once again, we sincerely appreciate your feedback, as it helps us to identify areas for improvement. We look forward to your response and the opportunity to serve you better in the future. Best regards, Aircoach Team

Posted 5 days ago

“Data wasn't updated for the Transport for Ireland site. 706 still appears as an active service, so I'm left stranded, will miss my train connection in maynooth. Please update your info about your services.”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to provide us with feedback on your recent experience with Aircoach. We deeply appreciate customers like you who take a moment to let us know about their journeys. We have announced this on all our social media platforms and all our customers that were booked in upcoming services were notified of this. The service is also not on our website anymore www.aircoach.ie. We apologise for the inconvenience. Best regards, Aircoach Customer Support Team.

Posted 1 week ago

“trying to book for family and have to pay extra because over 10 people including childr4en”

Helpful Report

Posted 1 week ago

Hi , There are no extra charges with large bookings, you were booking with www.aircoach.ie? Regards, Aircoach.

Posted 1 week ago

“Waiting in the cold 20 minutes. No sign of bus. So much for a service every 25 minutes. People in Q getting annoyed. Wait time is very poor Will go by taxi next time”

Helpful Report

Posted 1 week ago

Dear John,Thank you so much for taking the time to share your experience with us regarding Aircoach. We truly appreciate your feedback and apologize for the inconvenience you faced while waiting for the bus. We understand how frustrating it must have been to wait in the cold for 20 minutes without any sign of the bus, especially when it was promised to arrive every 15 minutes. We sincerely apologize for the poor wait time, as we strive to provide a reliable service to our valued customers. Your comment about people in the queue getting annoyed is duly noted, and we sincerely regret any inconvenience caused to you or any other passengers. We are constantly working on improving our services and your valuable input helps us identify areas where we need to make changes. Once again, we thank you for bringing this to our attention, John. We assure you that we will take your feedback into serious consideration as we strive to deliver a better experience to all our passengers. Warm regards, Aircoach Customer Support Team

Posted 1 week ago

“AIRCOACH cancelled my bus and refunded for the single journey (I booked return) then they proceeded to issue tickets for the journey again only for the bus not to show up.. 6 people at depot waiting for it. Customer service is useless. First and last time ever using this pathetic service.”

Helpful Report

Posted 2 weeks ago

Dear Lillian, thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your input and apologise for the inconvenience you faced. We sincerely apologise for the cancellation of your bus and the subsequent issue with your tickets. We understand how frustrating this must have been, and we are deeply sorry for the inconvenience caused. Your feedback is crucial in helping us identify areas for improvement, and we genuinely want to make things better for our valued customers like you. We want to learn more about your experience and how we can rectify the situation. Please let us know how we can make it up to you and ensure such incidents do not happen in the future. Your suggestions and concerns are important to us, and we are eager to take the necessary steps to improve our service. Thank you once again for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we look forward to making things right for you.

Posted 2 weeks ago

“Bus arrived 20 minutes late, terrible- how reliable are the schedules? We also couldn’t find the tracker and therefore didn’t know if the bus was coming at all.”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate hearing about your first hand experience and apologise for any inconvenience caused by the delays. Once again, we truly appreciate your valuable feedback, as it gives us the opportunity to learn and grow. If there is anything else you would like to share or suggest to help us enhance our services, please do not hesitate to let us know. We are here to listen and make your experience with Aircoach better. Thank you for choosing Aircoach, and we hope to have the chance to serve you again in the future

Posted 2 weeks ago

“Annoying services. Left me in middle of the journey.”

Helpful Report

Posted 2 weeks ago

Hi, Could we have some context please? How did the driver leave you? Kind regards, Aircoach

Posted 2 weeks ago

“We travelled up from dublin to derry and the driver blew cold air on us the whole way up,no heating on the bus. We were absolutely frozen”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your experience with us regarding your recent journey on our Aircoach service. We sincerely appreciate your feedback and apologize for any discomfort caused during your trip from Dublin to Derry. It is indeed disheartening to learn that the air conditioning was blowing cold air throughout your journey, leaving you frozen without any heating. We understand how unpleasant this must have been for you, and we apologize for the inconvenience caused. Please rest assured that this issue will be addressed promptly to prevent any recurrence in the future. As we value your opinion, we would like to further discuss your experience and explore ways in which we can make improvements. If you could provide us with more details regarding your journey, such as the specific date and time, as well as any other relevant information, it would greatly assist us in investigating the matter thoroughly. Once again, we extend our sincere apologies for the discomfort you experienced onboard. We are committed to providing a comfortable and enjoyable journey for our passengers, and your feedback helps us in our continuous efforts to enhance our services. Thank you for bringing this matter to our attention, and we look forward to hearing from you soon. Warm regards, Aircoach Customer Support

Posted 2 weeks ago

“Booked the Aircoach online to take the 700 bus at 9am from the Morehampton stop to the Dublin Airport. The Bus did not show up. We arrived early at 845am so we defiantly did not miss it. We waited until 9:20 until when we were forced to take an Uber as we would have been late for our flight. I emailed them enquiring about a refund and they told me that according to their computers system the bus arrived there on time which it DIDN'T. They would not issue a refund or offer an resolution. They then didn't respond to my email. Transit in Dublin is a joke in general but these guys are the worst. Avoid.”

Helpful Report

Posted 2 weeks ago

Dear Derek, Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate customers like you who share their experiences with us, as it helps us identify areas where we can improve our services. Firstly, please accept our sincere apologies for the inconvenience caused when the bus did not arrive at the Morehampton stop as scheduled. We understand the frustration and inconvenience this must have caused, especially considering your early arrival at 8:45 am. It was certainly not our intention to let you down in any way. Your feedback regarding the overall transit experience in Dublin is duly noted, and we want you to know that we take it seriously. We want to assure you that we are constantly working towards improving the quality and reliability of our services. Thank you once again for reaching out to us and for giving us the opportunity to improve. We hope that you will consider giving us another chance to serve you better in the future. Warm regards, Aircoach Customer Support

Posted 2 weeks ago

“I want to give higher stars for the possibility of emailing a customer care member and also for the ease of booking online. However, there was a technical issue on the webpage which resulted in me receiving emails for two back-to-back bookings for the same itinerary and I was surprisingly billed for both, even though I had only provided 1 authorization. This to me is quite unfair and i wish i could be assisted with this. I am hopeful and am desperately looking for some assistance.- Regards -Swathi”

Helpful Report

Posted 2 weeks ago

Dear Swathi, Your ticket says Berlin, we operate in Ireland not Germany. If you have an issue please contact us at info@aircoach.ie and our customer services team will answer your query. Best regards, Aircoach Customer Support

Posted 2 weeks ago

“Had problems at my end of pc.... A lovely lady called Tayna helped me through the process and saved me a lot of greif. EXCELLENT SERVICE !!!!! A credit to Aircoach !!! Thank you Tayna!”

Helpful Report

Posted 2 weeks ago

Dear Gerry, Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate it. It warms our hearts to know that Tanja provided you with excellent service and saved you from any trouble. She is indeed a credit to our team and we are fortunate to have her. We sincerely apologize for any inconvenience or problems you encountered at your end of the PC. We understand how frustrating technical issues can be, and we are sorry for any trouble that may have caused you. Once again, thank you for your feedback and for choosing Aircoach. Best regards, Customer Service Representative

Posted 2 weeks ago

“Awful service that ends at 8pm to South Co.Dublin meaning you're left with the pathetic city bus services and overpriced taxis that you have to haggle with. Air coach is obviously run by subhumans.”

Helpful Report

Posted 2 weeks ago

Thank you very much for taking the time to share your feedback about your experience with Aircoach. We genuinely appreciate your valuable input and apologize for the inconvenience you faced. We understand your frustration with the service ending at 8pm and the limitations it imposes on travelers in reaching South Co. Dublin. We are truly sorry if this inconvenience led to a negative experience for you, especially considering the lack of reliable alternatives such as city bus services and the overpriced taxis you mentioned. We strive to continuously improve our services to better cater to the needs of our customers. Could you please share with us any specific suggestions or recommendations on how we can enhance our service and make things better? Your input is vital to helping us identify areas that require attention and find solutions to provide a more satisfactory experience. Sincerely, The Aircoach Team

Posted 2 weeks ago

“No ifo on booking using free travel pass”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate hearing from our customers and strive to continuously improve our services. We sincerely apologize for the inconvenience caused regarding the lack of information on booking using a free travel pass. We understand how frustrating it can be when important details are not readily available. Please email in at info@aircoach.ie and we could assist you further. Once again, we want to express our gratitude for bringing this matter to our attention. Your feedback is invaluable in helping us enhance our services and ensure a more seamless travel experience for all our passengers. We look forward to your response and the opportunity to improve your future Aircoach journeys. Thank you once again for choosing Aircoach and for your valuable feedback. Warm regards, Aircoach Customer Support Team

Posted 2 weeks ago

“Some of the most ignorant staff I have ever experienced. They way the ground staff and driver speak to tourists who's first experience of Ireland is these people is truly embarrassing. Get it together Air coach. Hire nicer humans.”

Helpful Report

Posted 2 weeks ago

Dear Luke,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and apologize for any inconvenience you may have encountered during your journey. We deeply regret hearing about the conduct of our ground staff and driver, and we completely understand your disappointment with their interaction with tourists. We strive to ensure that all our passengers, especially those visiting Ireland for the first time, feel welcomed and valued throughout their journey. We sincerely apologize if our staff's behaviour fell short of your expectations. Your feedback has been duly noted, and we are determined to address this issue promptly. We are committed to hiring staff members who embody a friendly and welcoming demeanor, as we believe their attitude is crucial in creating a pleasant experience for our passengers. Luke, we would greatly appreciate your assistance in improving our service. Please send us an email to info@aircoach.ie with more information so we could investigate this. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future kind regards Aircoach Customer Service team

Posted 2 weeks ago

“April 4th. Journey time from Greystones (LIDL) to the airport took 2 hours. Picked up at 16.45 and didn’t get to the airport T1 until 18.10. At least 30-40 minutes lost going up Mount St., Merrion Square, Pearse St. and Tara St. 1 passenger picked up at Spencer Dock. Previously the 702 went via Bord Gaia Theatre and crossed the Liffey at the Convention Centre. This was a much more efficient service. 702 from the airport south to Greystones is worse. I recently took a flight from Lisbon to Dublin, it took 2 hours 15 minutes. The 702 from Dublin Airport (mid-afternoon on a Sunday) took longer: 2 hours and 30 minutes. Pathetic!”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your feedback about your experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you encountered during your journey on April 4th. We are truly sorry to hear that the journey time from Greystones (LIDL) to the airport took an unexpected 2 hours. It is regrettable that you experienced a delay, particularly due to the unexpected route taken through Mount St., Merrion Square, Pearse St., and Tara St. We understand that the 30-40 minutes lost had a significant impact on your travel time. Additionally, we acknowledge your feedback regarding the previous route of the 702, which passed through Bord Gaia Theatre and crossed the Liffey at the Convention Centre. We understand that this route was more efficient and provided a better service. Your feedback is highly valuable to us, and we would like to improve our services based on your suggestions. If you have any specific ideas or suggestions on how we can enhance our routes and minimize delays, we would greatly appreciate hearing from you. Best regards, Aircoach Customer Support

Posted 2 weeks ago

“As am over 66, I could not find a way to book using my Public Services Card. I should be travelling free on the aircoach. So I cannot book in advance of my journey.”

Helpful Report

Posted 2 weeks ago

Aircoach accepts the free travel pass on all routes except Belfast. You can use the pass on the day to board free of charge and subject to availability. Alternatively, you may book online using the pass however there is a reservation fee from €2 per person one way depending on the route. When booking your space, from the select passenger tab you choose the free travel option and enter your pass number when prompted.   An online booking will always guarantee a seat on board.

Posted 2 weeks ago

Aircoach is rated 4.2 based on 17,652 reviews