Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was going to give a bonus star because at least they sent out a "sorry, we'll be 25 minutes late" notification via the app, and I appreciate the notification. But then the bus was 40 minutes late - bonus star removed :( I'd rather have a reliable 90 minutes service, than an hourly service where it's a roll of the dice whether it'll be 5 minutes late or 50 or not show up at all...”

Helpful Report

Posted 1 month ago

“Was verbally attacked by a ticket scanner who was clearly on a power trip for presenting a slightly faded leap card (all details were still visible by the way). The representative shouted and pointed his finger at me when I said I could help him read the card details as other passengers watched on, claiming it’s because of people like me (students) that the company are losing fares. Many friends of mine have experienced similar stories where the driver/ ticket scanner’s attitude shifts immediately when presented with a young adult leap card. When I brought this to the attention of their customer service rep I got an AI generated email back in return. Would really not recommend. Other companies in Ireland like Citylink offer a much better service - from both a comfort and customer experience.”

Helpful Report

Posted 1 month ago

“Hello, I am writing to file a formal complaint regarding a serious incident that occurred today with one of your drivers. My group had three valid paid tickets for a specific scheduled service, as stated on the ticket terms (valid only for the booked time). We boarded the bus, sat down, and were fully settled when the driver abruptly instructed all three of us to get off the vehicle. At no point did he ask whether we were able to take the next bus. He simply told us to leave. He explained that a pregnant woman—who did not have a ticket—should have priority. While we fully respect and understand support for pregnant passengers, removing paying passengers with valid reservations to make space for someone without a ticket is unacceptable and directly contradicts Aircoach policy. After we were removed, the driver then stated that we could “try the next bus”, despite our tickets clearly indicating that they are valid only for the booked time, and even noted that the next service might be full as well. This left us effectively stranded. As a result, we had no option but to take a taxi to the airport. We paid in cash, so we do not have a receipt, but this was an expense we should never have had to incur. This incident caused financial loss, unnecessary stress, and represented a serious failure in customer service and adherence to Aircoach procedure. Passengers with valid tickets should never be removed to accommodate someone without a ticket. I am requesting: 1. A full refund for all three Aircoach tickets 2. Confirmation that this incident will be formally investigated, as the driver’s behaviour was improper, unprofessional, and against Aircoach policy 3. Guidance on how to proceed in cases where passengers are removed despite holding valid reservations I look forward to your prompt response and resolution. Kind regards,”

Helpful Report

Posted 2 months ago

“The bus was more than half an hour late. The real time tracking app didn't work. I had to take a taxi. I passed the bus on my way. If the real time tracking app had worked I would have been able to calculate whether I had time to wait for the bus to arrive.”

Helpful Report

Posted 3 months ago

“Bus didn‘t show, got a refund but wasn’t notified proactively. Had to take a competitor bus and arrived 30 mins late. Will take another service that’s more regular next time”

Helpful Report

Posted 3 months ago

“wont be using you guys again, cant even refund the return ticket when i couldnt get to the outbound , really??”

Helpful Report

Posted 3 months ago

“They cancelled the trip and don't want to give me my money back because I didn't have a flexi.”

Helpful Report

Posted 3 months ago

“Poor unreliable service. Bus never showed after waiting for 30 minutes. When I asked for a refund I was told the bus had run 5 minutes early, which is a lie as people at the stop were waiting for the previous bus 30 mins before. I will not be booking again as this happens frequently”

Helpful Report

Posted 3 months ago

“Booked bus for 00.30 at night on 24/10/2025 that never arrived , several others stranded as well were forced to get taxis at great expense to complete their journeys, had to go back into the airport and wait for a further hour for the next scheduled bus which had space thankfully, no information boards at stop or even one single member or air coach staff anywhere to be seen , when I emailed the next morning , I was offered a refund of my ticket which is the bare minimum response to be honest and was told the bus was cancelled, the email mentioned a real time tracking app which I didn't know about and I'm sure many older people wouldn't think to check either , it's bad enough that there's a lack of public transport options late at night at the airport without buses being cancelled without explanation, we really need the Metrolink ASAP if this is the poor attitude displayed by bus providers towards their customers”

Helpful Report

Posted 3 months ago

“I had no confidence that my husband and I would get seats on the bus, even though we had pre booked. It was a melee at the stand, with no queue or distinction for luggage between Belfast/Derry passengers. As it was the airport, passengers were permitted 2 pieces of luggage. Some had 3, so on average there would be 70 pieces of luggage in the hold, and I did not believe my luggage would fit; it was a like a game of Tetris by the time I reached the hold. It was an anxiety inducing experience. First and last time trying Aircoach from Dublin Airport. Not for the faint of heart.”

Helpful Report

Posted 3 months ago

“Absolutely do NOT recommend Aircoach. My bus, scheduled departed early. I watched it pull away as I arrived at the stop. The schedule is there for a reason; departing before the official time is unacceptable. I was left stranded. Poor service.”

Helpful Report

Posted 3 months ago

“The bus didn’t come at 3:20am The company didn’t offer me another solution rather than wait for the next one at 4:20am on a Sunday night, starting work at 8:30am on Monday. I can’t be more unhappy. They are not giving me a refund.”

Helpful Report

Posted 3 months ago

“Charged me twice accidentally and refused to refund”

Helpful Report

Posted 3 months ago

“This a very unreliable service to get to the airport. Our bus didn’t arrive and we had to take a taxi instead. This is the second time it has happened to me. We were told when we called them from the bus stop that the bus had been cancelled. My reply from Customer Service initially said the bus had arrived on schedule. The next message told me it had been 30 minutes late and I should have been tracking it. They will not give you a refund and basically tell you to stop bothering the Customer Service.”

Helpful Report

Posted 3 months ago

“They just cancel services frequently without letting people that have booked know. You are just waiting forever and then can only get a taxi to avoid missing your flight. Same in Dublin airport, pre-booked coaches are cancelled without notification.”

Helpful Report

Posted 4 months ago

“The bus departed 5 minutes before the schedule time. This is a completely bad practice.”

Helpful Report

Posted 4 months ago

“This is a completely bad practice, I mean I've wasted at least 60 pounds. All travel companies allow change for a certain fee, it's incomprehensible why you don't have it. I will complain about you to every platform.”

Helpful Report

Posted 4 months ago

“Cancelled trip to DUB with only 40mns notice by email. Awful to do this. You should have a Plan B ready to go. 2nd time - last month bus broke down on way - we had to spend more to get home rest of way! No Plan B again. Both of us travel a lot. We will not use Aircoach again. Too much stress.”

Helpful Report

Posted 4 months ago

“Terrible service, often just doesn’t turn up. Which is not what you need when on your way to take a flight! Do not recommend. Better to book a taxi as you’ll end up having to call one anyway when the coach doesn’t show up!”

Helpful Report

Posted 4 months ago

“The bus itself was fine. The online experience was horrible. 1) no easy way to contact Aircoach on off hours eg. My flight was leaving the USA late, I feared I would miss the connection, I reached out to change it to a later time, no luck, I cancelled the booking. Fortunately, we made the bus by 6 minutes. Your system did not even catch my cancellation. 2). It was really a hassle to update my password.”

Helpful Report

Posted 4 months ago

Aircoach is rated 4.0 based on 19,349 reviews