Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,150 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor! No information how to get to Belfast Airport .And you are in the Travel Business? Not good that you have overlooked one of key issues travellers are interested in”

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Posted 1 day ago

“customer service too slow in getting back. Didn't read the query addressed properly.”

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Posted 1 day ago

“Not happy at all. I found bus driver very rude..Asking people not talk on the phones,and kids being very loud..i defenetly wont book it again..”

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Posted 3 days ago

“I booked a return Aircoach ticket alongside my Ryanair flight booking. Unfortunately, they got the direction of travel wrong - simple mistake, but apparently not so simple to get it rectified. When I contacted you, you said that I must contact Ryanair and when I contacted Ryanair, they told me to resolve it with Aircoach!!”

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Posted 4 days ago

“Having missed the last aircoach to Leopardstown because my flight was delayed, I was informed that the next aircoach was at 2.30am. A two hour wait. Nobody wants to wait 2 hours to get to Stillorgan. I couldn't cancel my Aircoach ticket as I was in the air. I cant afford taxis. I ended up waiting a long time for a bus to town and walked to Bray from there. I didn't arrive home until 6am. Absolutely wrecked. When I asked Aircoach for a refund they told me to claim off my airline or my insurance. My insurance won't pay as there is an excess worth more than the aircoach ticket and we all know Ryanair don't give a fiddlers. Won't be using aircoach again. I find some of the staff rude and unhelpful. Some are lovely. Service is non existent in Bray. Will drive in future.”

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Posted 5 days ago

“702 never showed at DUB for my reserved 5:05 dep't on Mon Aug 15. Shocking how this all went down: First, that a public bus just cancelled, especially that no text or email warning came to us, even though we had a reserved ticket on that bus. Planning travel into and through a major airport, you expect more professionalism from the public transport sector. For New Yorkers departing on the JFK 5pm flight, you arrive between 4-4:30am, so depend on a bus ticket working, as the DART doesn’t start running until 6am. We flew all night. Then stood in the rain for over an hour before giving up on the 702 and taking the 700 to O’Connell Bridge. Walked to DART and waited for 6:09 going south toward our desination in Dalkey. Pretty gruesome end to an all night flight.”

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Posted 5 days ago

“Expected a 700 bus at 120am per the schedule. Bus was a no show. I had to wait till 220am. You have reduced the service something terrible- you no longer serve Cabinteely so I had to get off in stillorgan to get an E1 which was not due for another 40m so I ended up hailing a taxi. You used to have a good service but now you have cut it back so much it is no longer a viable nor trustworthy service. I will seek alternative options for Dublin airport in the future.”

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Posted 5 days ago

“bus didn't show. booked the 3:45 bus from dalkey didn't show up for over 45 minutes had to get a taxi from dalkey to the airport. ridiculous.”

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Posted 1 week ago

“Dear Aircoach, I have a complaint and a request. Last night my young relation of mine last night from Germany, visiting Dublin, missed her Aircoach stop and got stuck on the bus to Stillorgan because the driver didn't announce the Radisson Blu N11 Fosters avenue Stop. It was due at 23:33 and was on time. Another passenger disembarking at Stillorgan took pity on her and drive her and her 20kg bag back to the radisson stop! Thank God for the decent people of the world. I'm a regular user of your services and my feedback is usually posistive. Positive feedback to you is 1. The drivers must try harder to announce the stops. 2. It is confusing the way Aircoach calls The Radisson Blu Hotel N11 refers to this stop "Stillorgan" in the name which is 2 miles away. 😃”

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Posted 1 week ago

“Encouraged to pay for a ticket in advance to guarantee a seat. Waited 45 mins in Dublin City centre, only 1 bus showed in that time and it was already full. Had to pay for a taxi instead to make my flight on time. Unreliable, avoid.”

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Posted 1 week ago

“Appalling customer service when contacted online. Bus was cancelled on the day by Aircoach without communication to passengers booked on. No refund offered. When I cancelled customer service they did not acknowledge that the bus had been cancelled and stated no refund was possible.”

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Posted 1 week ago

“I booked a transfer from airport to Dublin City centre while booking my Ryan air flight - the information on the web page emphasises the frequency of the service into Dublin - however, without being offered any flexibility or an actual time I have been allocated a bus seat 1 and a half hours after expected landing time - the ticket states I may only use this service and that is confirmed by email to customer service. Having to wait probably an hour before I can travel into the city is not convenient or efficient.”

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Posted 1 week ago

“Bought tickets for 4 am instead of 4pm on accident. I reached out within a half hour when we realized. They rejected my request for refund. Not a nice company. Wont use them in the future.”

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Posted 1 week ago

“I arrived at terminal 2 and have went straight to the air coach terminal at the bottom of the escalator, my bus was scheduled for 16:20, I have arrived at 16:10 to have a female member of staff with brown hair say “Belfast/Derry” and point to a queue, the time turns 16:21 and I ask her “is this the queue for Belfast?” For which she tells me the Belfast bus has just departed. I have had to sprint to terminal 1 with a severe ankle injury carrying a suit case all because all a very simple lack of communication from your staff! I have used Air coach many times before but this was a serious breach of trust, the staff member clearly couldn’t be bothered to give clear directions to exhausted travellers and very obviously doesn’t have a clear gauge of what she is doing! Absolutely terrible experience after a 6 hour flight.”

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Posted 2 weeks ago

“The bus driver pulled the bus over the shout at a poor woman whose child was a little upset. He didn't even try to speak politely to her and was so aggressive she ended up in tears. Other passengers tried to reason within and explain that young children sometime make noise but he was rude to those passengers aswell. An absolute disgraceful way to speak to anyone. This was the 3pm bus from cork on July 6th”

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Posted 2 weeks ago

“Refusing too give me a refund when I made it very clear I was unsure how to properly use this app and couldn’t find and option too pay for insurance too get my money back! and that I was stranded in the middle of Dublin City Centre from 23:15am until gone 1am I am 16 years old it’s very unsafe!! Very unhappy with the service I’m aware it is my own fault for not being able too find the insurance option but I hoped someone would be able too understand that I am not from Dublin and had never been there before!”

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Posted 2 weeks ago

“Hello. I am sitting here in the Dublin zone 2 air coach stand for bus to cork at 3.30 pm. I was trying to check with the air coach ground staff if they can accommodate me in 2.30 pm bus as I had a flexible ticket. I am absolutely ok and understand if I cannot be accommodated. But the staff here (a tall black or mixed race female with long nails) is very ill mannered and doesn’t talk straight face. The basic and minimum that we can ask for as human beings is treated with respect and this is unacceptable. I didn’t fight or argue with her because I feel it’s beneath my human values. But the lady seriously needs some training in behaviour and how to talk to people”

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Posted 3 weeks ago

“Bought a one-way ticket on Aircoach and was later accused of scanning the same ticket multiple times—something I never did and could easily prove. I repeatedly asked the company to show whatever data led to this claim, but they offered no evidence, ignored my follow-ups, and simply closed the case. Extremely disappointed.”

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Posted 3 weeks ago

“The bus to the airport was half an hour late. As I couldn't risk missing my flight, I had to order an expensive taxi ride. Refund was refused.”

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Posted 3 weeks ago

“I tried to book an air coach from Stillorgan to the airport and I couldn't alter it to show Stillorgan as the pickup and the airport as the destination. Eventually thought that it was a bad layout or design quirk, only to finally be billed and be unable to use the ticket for my flight tomorrow. Bad website design, could easily update the experience to be easier to use.”

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Posted 3 weeks ago

Aircoach is rated 4.0 based on 19,150 reviews