Hello. I am sitting here in the Dublin zone 2 air coach stand for bus to cork at 3.30 pm. I was trying to check with the air coach ground staff if they can accommodate me in 2.30 pm bus as I had a flexible ticket. I am absolutely ok and understand if I cannot be accommodated. But the staff here (a tall black or mixed race female with long nails) is very ill mannered and doesn’t talk straight face. The basic and minimum that we can ask for as human beings is treated with respect and this is unacceptable. I didn’t fight or argue with her because I feel it’s beneath my human values. But the lady seriously needs some training in behaviour and how to talk to people