Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,249 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bus was 30 minutes late, and there was no communication to inform passengers . An email was only sent 47 minutes later, which is entirely unacceptable.”

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Posted 3 weeks ago

“Extremely hot on bus, no air conditionning. Despite reaching out to customer service no attempt to compensate or understand the situation. No airconditioning on a paid expensive bus service is not acceptable today. "The ventilation on our buses allows fresh, ambient air moving through the bus using an automatic thermostat that controls the system, which prevents the air becoming too close and stagnant. This works in the same way as a fan and keeps the air circulating. However, if the ambient temperature is high, then that will be the temperature of the air being circulated. Our drivers do not have the control of climate in the passenger area of the bus." Basically no airconditioning just fans. Not happy not expecting to travel on a paid service for such disregard of customers.”

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Posted 1 month ago

“Buying a ticket does not guarantee a seat contrary to what we were told when buying the ticket. When we were told we couldn't board we were told that the unused ticket would be refunded, but their customer service relies on small print in the T&C to refuse. Moral of the story don't believe what their staff tell you”

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Posted 1 month ago

“My bus was cancelled and I was asked to contact support for a refund. I contacted support for a refund and was told my ticket was not refundable because I didn’t take the flexible ticket. This is a scam, the person who got the ticket didn’t even take the time to read it, waste of my time.”

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Posted 1 month ago

“Overcharged on bus , told I was a student and got charged full adult price! No solution offered when emailed about it. No vouchers or refund available. Highly disappointed”

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Posted 1 month ago

“I am disappointed with the way my recent issue was handled. I booked tickets for several passengers via the Ryanair platform for a transfer to the airport. Although I selected the correct travel date during the booking process, the tickets I received were for a different day. When I contacted Aircoach to request a change, I was told to reach out to Ryanair. While I understand the booking was made through their platform, Aircoach is the actual service provider and, in my opinion, the most appropriate party to handle such a change. It was frustrating to be redirected instead of receiving assistance. I expected better support and more flexibility from your team.”

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Posted 1 month ago

“Booked and paid for the trip from Dublin City Centre to Dublin Airport, only to be made aware after I paid that we were only allowed two bags...and we had three .. Nowhere was it made clear to me that this was the case before I paid.. and no refunds .. 12 pounds wasted .. Need to have this info up front when you are going to book .. Very poor service and wouldn't recommend this company to anyone ... Australian travellers”

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Posted 1 month ago

“I had booked a coach for early in the morning, only to realise that it had been suddenly cancelled. Had I not checked my email before leaving my home, I would have made a futile trip to the bus stop. However, this is just the beginning. To get my refund, I had to walk through chains of emails providing multiple financial details from virtual card number to bank transaction authorisation code to my bank account details to get the money, which was duly mine. It was a harrowing process to get the refund, which should have been a simpler process like any other online transaction. Hopefully, I get my refund as I am waiting for it to reflect in my bank account. This experience has deterred me from making any bookings with this coach, which is a shame.”

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Posted 1 month ago

“The aircoach no longer operates from my area so I had to take two other modes of transport just to get to a stop that it goes from. I booked online only then to get an email to say that that time/route was cancelled. Very inconvenient as my only options then were to get multiple modes of transport with cases or fork out about 100 for a taxi. Very disappointed, would not recommend.”

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Posted 1 month ago

“Absolutely terrible customer service and extremely unhelpful. They saved my card information without consent and charged me for tickets I did not buy nor receive. Extremely disappointing and unacceptable.”

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Posted 1 month ago

“Bus never came, I had to get a taxi to be on time for my flight. They made the error, and should pay the difference between the fare that I had paid and the taxi fare. I was advised that I could get the next bus. I would have missed flight...”

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Posted 1 month ago

“Buses not frequent enough. Limited hours for actually speaking to customer service. Long journey times - no express option”

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Posted 1 month ago

“Driver failed to stop for no clear reason. Extremely poor response after numerous emails. AirCoach’s service has deteriorated significantly in recently in recent years. I won’t be using time any time soon.”

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Posted 1 month ago

“Avoid at all costs We booked a return journey from Dublin AirPort to the City Centre Our pick location was bus stop 2507 for the return journey. We arrived at the location in plenty of time. Sat in the bus stop waiting then the bus arrived and drove straight past without stopping. Although Aircoach offered a refund of the return journey we were still out pocket for 30 euros we paid for a taxi. Apparently according to Aircoach it was our responsibility to be there on time for a journey which we were. Not there fault that the driver never stopped thus causing our financial loss. Terrible customer service. I would use the Dublin Express next time”

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Posted 1 month ago

“You refused to credit me with refund, eventhough I cancelled the evening before. Not a good way to do business. Not a contact number to be found either. If one cant use the service, we should be refunded.”

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Posted 1 month ago

“You cannot book for a Saturday when using a mobile phone. The timetable is set up for booking via tablets or laptops.”

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Posted 1 month ago

“Poor! No information how to get to Belfast Airport .And you are in the Travel Business? Not good that you have overlooked one of key issues travellers are interested in”

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Posted 1 month ago

“customer service too slow in getting back. Didn't read the query addressed properly.”

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Posted 1 month ago

“Not happy at all. I found bus driver very rude..Asking people not talk on the phones,and kids being very loud..i defenetly wont book it again..”

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Posted 1 month ago

“I booked a return Aircoach ticket alongside my Ryanair flight booking. Unfortunately, they got the direction of travel wrong - simple mistake, but apparently not so simple to get it rectified. When I contacted you, you said that I must contact Ryanair and when I contacted Ryanair, they told me to resolve it with Aircoach!!”

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Posted 1 month ago

Aircoach is rated 4.0 based on 19,249 reviews