Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

4.2 Rating 17,666 Reviews

78 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to give higher stars for the possibility of emailing a customer care member and also for the ease of booking online. However, there was a technical issue on the webpage which resulted in me receiving emails for two back-to-back bookings for the same itinerary and I was surprisingly billed for both, even though I had only provided 1 authorization. This to me is quite unfair and i wish i could be assisted with this. I am hopeful and am desperately looking for some assistance.- Regards -Swathi”

Helpful Report

Posted 4 weeks ago

Dear Swathi, Your ticket says Berlin, we operate in Ireland not Germany. If you have an issue please contact us at info@aircoach.ie and our customer services team will answer your query. Best regards, Aircoach Customer Support

Posted 4 weeks ago

“Had problems at my end of pc.... A lovely lady called Tayna helped me through the process and saved me a lot of greif. EXCELLENT SERVICE !!!!! A credit to Aircoach !!! Thank you Tayna!”

Helpful Report

Posted 1 month ago

Dear Gerry, Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate it. It warms our hearts to know that Tanja provided you with excellent service and saved you from any trouble. She is indeed a credit to our team and we are fortunate to have her. We sincerely apologize for any inconvenience or problems you encountered at your end of the PC. We understand how frustrating technical issues can be, and we are sorry for any trouble that may have caused you. Once again, thank you for your feedback and for choosing Aircoach. Best regards, Customer Service Representative

Posted 1 month ago

“Awful service that ends at 8pm to South Co.Dublin meaning you're left with the pathetic city bus services and overpriced taxis that you have to haggle with. Air coach is obviously run by subhumans.”

Helpful Report

Posted 1 month ago

Thank you very much for taking the time to share your feedback about your experience with Aircoach. We genuinely appreciate your valuable input and apologize for the inconvenience you faced. We understand your frustration with the service ending at 8pm and the limitations it imposes on travelers in reaching South Co. Dublin. We are truly sorry if this inconvenience led to a negative experience for you, especially considering the lack of reliable alternatives such as city bus services and the overpriced taxis you mentioned. We strive to continuously improve our services to better cater to the needs of our customers. Could you please share with us any specific suggestions or recommendations on how we can enhance our service and make things better? Your input is vital to helping us identify areas that require attention and find solutions to provide a more satisfactory experience. Sincerely, The Aircoach Team

Posted 1 month ago

“No ifo on booking using free travel pass”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate hearing from our customers and strive to continuously improve our services. We sincerely apologize for the inconvenience caused regarding the lack of information on booking using a free travel pass. We understand how frustrating it can be when important details are not readily available. Please email in at info@aircoach.ie and we could assist you further. Once again, we want to express our gratitude for bringing this matter to our attention. Your feedback is invaluable in helping us enhance our services and ensure a more seamless travel experience for all our passengers. We look forward to your response and the opportunity to improve your future Aircoach journeys. Thank you once again for choosing Aircoach and for your valuable feedback. Warm regards, Aircoach Customer Support Team

Posted 1 month ago

“Some of the most ignorant staff I have ever experienced. They way the ground staff and driver speak to tourists who's first experience of Ireland is these people is truly embarrassing. Get it together Air coach. Hire nicer humans.”

Helpful Report

Posted 1 month ago

Dear Luke,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and apologize for any inconvenience you may have encountered during your journey. We deeply regret hearing about the conduct of our ground staff and driver, and we completely understand your disappointment with their interaction with tourists. We strive to ensure that all our passengers, especially those visiting Ireland for the first time, feel welcomed and valued throughout their journey. We sincerely apologize if our staff's behaviour fell short of your expectations. Your feedback has been duly noted, and we are determined to address this issue promptly. We are committed to hiring staff members who embody a friendly and welcoming demeanor, as we believe their attitude is crucial in creating a pleasant experience for our passengers. Luke, we would greatly appreciate your assistance in improving our service. Please send us an email to info@aircoach.ie with more information so we could investigate this. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future kind regards Aircoach Customer Service team

Posted 1 month ago

“April 4th. Journey time from Greystones (LIDL) to the airport took 2 hours. Picked up at 16.45 and didn’t get to the airport T1 until 18.10. At least 30-40 minutes lost going up Mount St., Merrion Square, Pearse St. and Tara St. 1 passenger picked up at Spencer Dock. Previously the 702 went via Bord Gaia Theatre and crossed the Liffey at the Convention Centre. This was a much more efficient service. 702 from the airport south to Greystones is worse. I recently took a flight from Lisbon to Dublin, it took 2 hours 15 minutes. The 702 from Dublin Airport (mid-afternoon on a Sunday) took longer: 2 hours and 30 minutes. Pathetic!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback about your experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you encountered during your journey on April 4th. We are truly sorry to hear that the journey time from Greystones (LIDL) to the airport took an unexpected 2 hours. It is regrettable that you experienced a delay, particularly due to the unexpected route taken through Mount St., Merrion Square, Pearse St., and Tara St. We understand that the 30-40 minutes lost had a significant impact on your travel time. Additionally, we acknowledge your feedback regarding the previous route of the 702, which passed through Bord Gaia Theatre and crossed the Liffey at the Convention Centre. We understand that this route was more efficient and provided a better service. Your feedback is highly valuable to us, and we would like to improve our services based on your suggestions. If you have any specific ideas or suggestions on how we can enhance our routes and minimize delays, we would greatly appreciate hearing from you. Best regards, Aircoach Customer Support

Posted 1 month ago

“As am over 66, I could not find a way to book using my Public Services Card. I should be travelling free on the aircoach. So I cannot book in advance of my journey.”

Helpful Report

Posted 1 month ago

Aircoach accepts the free travel pass on all routes except Belfast. You can use the pass on the day to board free of charge and subject to availability. Alternatively, you may book online using the pass however there is a reservation fee from €2 per person one way depending on the route. When booking your space, from the select passenger tab you choose the free travel option and enter your pass number when prompted.   An online booking will always guarantee a seat on board.

Posted 1 month ago

“i am truly amazed that Aircoach STILL have not figured out how to enable us to use bank cards from well known institutions. I am STILL unable to use my AIB cards (neither my debit nor my credit card will work). It will not accept my Wise card (similar to Revolut) either (which is Mastercard). That means that each time i travel with Aircoach (which is 2-4 times a month by the way, as i travel a lot) i have to use my UK cards. This incurs a fee and a poor exchange rate (as paying in GBP). i cannot understand how, in this day and age, Aircoach cannot figure out how to get a card reading machine that reads cards from well known organisations, such as AIB. I note that another user also highlighted this issue, but Aircoach's response was incredibly passive aggressive - i would not even categorise it as a response. I see that there are more and more bus routes operating from Dublin Airport, creating competition for Aircoach. While Aircoach is comfortable, there is a risk that you will lose business to your competitors if you don't sort something as simple as a card reading machine that actually recognises CARDS!!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with your feedback on your experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you encountered. We understand how frustrating it can be when you are unable to use your bank cards from well-known institutions and resort to using your UK cards, resulting in additional fees and poor exchange rates. We acknowledge that this is an issue that needs to be addressed promptly. We apologize for any misunderstanding or unhelpful response you may have received previously. We are determined to rectify this situation and ensure that our card reading machines recognize all types of cards, including AIB and Wise (Mastercard). We appreciate your patience as we work towards a solution. Your feedback is crucial to our improvement, and we genuinely want to make things better. We would love to hear more about how we can enhance your experience and resolve this issue for you. If there is anything specific you would like us to focus on, please do not hesitate to let us know. Once again, thank you for your feedback and for choosing Aircoach. We value your loyalty as a frequent traveller, and we are committed to providing you with a seamless and convenient service. Kind regards, Aircoach Customer Support

Posted 1 month ago

“I need a password reset urgent please”

Helpful Report

Posted 1 month ago

Hi. You will need to email us at info@aircoach.ie with the email address you normally use. We can then send you a temporary passed to access your account. you can then edit a new password. Kind regards.

Posted 1 month ago

“Aircoach doesn't accept AIB Bank cards anymore. Your staff say its is the fault of AIB as they want a PIN entered but Aircoach don't have an option to enter a PIN. Also I have not encountered this issue with any other service in Ireland so I feel blaming it on AIB is pretty disingenuous. I used to use the service regularly but will not be doing so any longer and will be recommending to anyone I know not to either. Absolutely amazed that you don't accept cards from one of the largest Irish banks!”

Helpful Report

Posted 1 month ago

Dear Adam,Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate your feedback and are sorry to hear about the issues you encountered. Firstly, we sincerely apologize for any inconvenience caused by our inability to accept AIB Bank cards anymore. We understand how frustrating it may be for you, especially when our staff attributed the issue to AIB's PIN requirement, despite us not having an option to enter a PIN. Furthermore, we understand that this problem has not been encountered with any other service in Ireland, making it even more disappointing. Rest assured, we take your concerns seriously, and we will be looking into this matter thoroughly to ensure a smoother experience for our customers. Once again, thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future. Best regards, Aircoach Customer Service

Posted 1 month ago

“Impossible to book a ticket from Dublin City Center to the airport on this website (the Airport is not a destination option ! Very weird!!!”

Helpful Report

Posted 1 month ago

,Thank you so much for taking the time to share your feedback regarding your experience with Aircoach. We truly appreciate your honesty and want you to know that your comments are highly valuable to us. We sincerely apologize for the inconvenience you faced while trying to book a ticket from Dublin City Centre to the airport on our website. We understand that it must have been frustrating not to find the airport listed as a destination option. Though this is most certainly an option you should see and we apologize for any confusion or inconvenience it may have caused. To ensure that this problem is rectified, we would greatly appreciate it if you could provide us with more details about your attempted booking. Specifically, could you please let us know the date and time you were trying to book your ticket? Additionally, if possible, kindly clarify the steps you took on our website to help us identify any potential glitches in our system. Please email info@aircoach.ie with the information.

Posted 1 month ago

“1) How can I tell which bus and bus stop applies. 2) Is there an info counter at the airport?”

Helpful Report

Posted 1 month ago

Hi, Timetables are available on our website which is airoach.ie and yes we have a kiosk and information desk at Dublin Airport.

Posted 1 month ago

“Card machine not working so standing on side of road waiting for another bus after running for cash. Asked driver could we pay online while on bus but not option. Unhelpful. Please have an option for when your tech fails.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate customers like you who provide valuable insights into our services. Firstly, we would like to sincerely apologize for the inconvenience you faced with our card machine malfunctioning. We understand how frustrating it must have been to have to stand on the side of the road, waiting for another bus after running to find cash. This is definitely not the kind of experience we want our customers to have. We also regret that our driver was unable to offer an option for online payment while on the bus. We understand how important it is to have alternative payment methods available when our technology fails. Rest assured, we take your feedback seriously and will work to improve our services accordingly. In order to prevent such situations in the future, we would greatly appreciate any suggestions you may have on how we can make our services better. Your input is invaluable in helping us provide a seamless and efficient travel experience for all our customers. Once again, thank you for bringing these issues to our attention. We apologize for any inconvenience caused and assure you that we will strive to offer a better service in the future. Warm regards, Aircoach Customer Support

Posted 1 month ago

“Lost property system is not acceptable for those who live in areas of Ireland that are not Dublin …. Very easy to give property to drivers under the proviso that they have no responsibility for the items… but flat refusal to do so, so to collect lost property you must travel to Dublin …. Unacceptable”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback about your experience with Aircoach. We genuinely appreciate your input and apologize for any inconvenience you encountered with our lost property system. We understand that the current system may not be convenient for individuals residing outside of Dublin. We truly value your suggestions on how we can improve our services and make the lost property collection process easier for customers residing in other areas of Ireland. We would be grateful if you could provide us with any specific ideas or recommendations that could help us enhance our system and ensure a more convenient experience for all passengers. Once again, we apologize for any frustration you may have experienced, and we thank you for making us aware of this issue. Your feedback is invaluable as we continuously strive to improve our services. Best regards, Aircoach Customer Support

Posted 1 month ago

“At 4.50 on Wednesday afternoon we boarded the coach at Dublin airport to go to Belfast. The driver was reckless in both his overtaking manoeuvres and distance behind other vehicles. He has no idea on safe braking distances. I had the most frightening experience. On leaving the vehicle in Belfast I told him how dangerous I thought his driving was. I have a great many years driving experience and was police qualified.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to provide feedback on your experience with Aircoach. We greatly appreciate your valuable input and apologize for the unfortunate events that occurred during your journey. We deeply regret any inconvenience caused by the driver's reckless overtaking manoeuvres and lack of consideration for safe braking distances. Your safety and comfort are of utmost importance to us, and we sincerely apologize for the frightful experience you had. We would like to assure you that we take this matter seriously and will investigate the incident thoroughly. To further understand your concerns and improve our service, we kindly ask if you could provide more details on the specific issues you encountered. Please email as at info@aircoach.ie with the relevant information so we could investigate this. Best regards, The Aircoach Team

Posted 1 month ago

“The time on my ticket booking does not match the timetable given at the bus stop. They’re 20 minutes apart from each other.”

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Posted 1 month ago

Please ensure the correct day is selected at the top of the timetable, as they can vary depending on the day.

Posted 1 month ago

“Took the 11am bus to Dublin Airport from Cork today. Had an exceptionally rude driver which dampened the trip. The bus was clean and comfortable.”

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Posted 1 month ago

hi can you send me your booking details and more information to info@aircoach.ie so we can investigate please

Posted 1 month ago

“Absolute terrible services. Bus is definitely cancelled and they didn’t even announce it online to let everyone know. Lost my flight because of this. Would not recommend at all.”

Helpful Report

Posted 1 month ago

Thank you sincerely for taking the time to share your experience with Aircoach. We truly appreciate your feedback and we apologize for the inconvenience caused by the cancellation of the bus without prior online notification. We understand how important it is for our passengers to be updated and we deeply regret the impact this had on your flight. It is disheartening to hear that you had an absolute terrible experience, and we want to assure you that we are committed to improving our services. Your feedback is invaluable to us, and we would greatly appreciate any specific suggestions or ideas you may have on how we can make things better. We genuinely want to address the issues you faced and prevent such incidents from occurring in the future. Once again, thank you for bringing this matter to our attention. We truly apologize for the inconvenience caused and hope that you will give us another chance to provide you with the service you deserve.

Posted 1 month ago

“Booked overnight bus 2 weeks in advance. Departure time changed 10 days prior to departure to accommodate a new stop. Ok no problem. Then receive an email cancelling the service altogether 5 days prior to departure leaving me having to book a very expensive hotel room at the airport. This was due to the "unforeseen circumstance" that is the clock change. Yes. The clock changing that happens every year and, according to their staff "causes scheduling issues every year". Well how about you don't making it bookable at all? Very poor customer service and I dare say this will be my last time travelling with this company.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We sincerely appreciate your honesty and apologize for the inconvenience caused. We understand that the change in departure time, as well as the subsequent cancellation of the service, due to the clock change was frustrating for you. We completely acknowledge our responsibility in not effectively managing this situation, and we apologize for any inconvenience caused, especially regarding your unexpected expenses. Your suggestion to avoid making bookings during the time of the clock change is duly noted. We will definitely take this into consideration and work towards improving our scheduling system to avoid similar issues in the future. We genuinely value your relationship with us as a customer, and we want to ensure that your next experience with Aircoach is a positive one. We would appreciate it if you could share any further insights or suggestions on how we can improve our customer service and overall experience. Once again, we are truly sorry for the inconvenience caused, and we hope to have an opportunity to regain your trust in the future. Please do not hesitate to reach out to us if there is anything else we can assist you with. Thank you for choosing Aircoach.

Posted 1 month ago

“We wanted to travel to Dublin Airport at 8.40. but as there was no bus at that time we booked 7.40. which gave us three hours at the airport instead of the planned two. Shortly after booking the timetable was changed to7.10. putting another half hour onto our time at the airport. Travelling with a child a very early start and no possibilty to cancel and look for better transport A very poor service and not one I`ll be recommending.”

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Posted 1 month ago

hi thank you for contacting Aircoach we are very sorry to hear of your experience the time change on this route was due to our expansion of this route.. we apologise for the inconvenience caused by this.

Posted 1 month ago

Aircoach is rated 4.2 based on 17,666 reviews