Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

4.2 Rating 17,653 Reviews

78 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from this company”

Helpful Report

Posted 1 month ago

We understand that there were some issues with our service, and we want to assure you that we take your concerns seriously. In order to improve, we would greatly appreciate it if you could provide us with more details about the specific issues you faced. This information will help us identify areas that need attention and work towards making necessary improvements. Once again, we sincerely apologize for any discomfort caused and thank you for bringing this matter to our attention. We value your feedback as it enables us to provide a better experience for all our customers. If there is anything else you would like to discuss or if you have any further suggestions, please do not hesitate to reach out to us. We are here to listen and make things right. Thank you for choosing Aircoach and giving us the opportunity to serve you better. Warm Regards, Aircoach Team

Posted 1 month ago

“I booked Aircoach from Belfast to Dublin. A few days after I booked they changed thew time to 30 minutes before. I contacted them to get a refund as not the time I booked it for, I could get another bus service to leave me at the time I wanted at airport. Aircoach email support wasted my time back and forth and in the end said the tickets were non-refundable. I will contact Trading Standards to resolve this issue as they broke the contact by changing the time. Avoid this company due to shocking customer service.”

Helpful Report

Posted 1 month ago

We would like to offer our sincere apologies for the inconvenience caused by the change in the scheduled time of your journey. We understand how frustrating it must have been for you to have your plans disrupted in such a way. We recognize that this is not the level of service we strive to provide our customers with. Regarding your request for a refund, we apologize for any confusion and frustration caused during your exchange with our email support. It is regrettable that we were unable to meet your expectations in this matter. We will review our communication process to ensure a smoother and more effective resolution for future cases. We value customers like you who bring such concerns to our attention, as it allows us to identify areas where we can improve. In order to make things right, we would appreciate it if you could provide us with further details regarding the issues you faced and any suggestions you may have on how we can enhance our customer service. Once again, we apologize for any inconvenience caused and assure you that we take your feedback seriously. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. Thank you for choosing Aircoach, and we look forward to hearing from you soon. Best regards, Aircoach Customer Support

Posted 1 month ago

“Still no refund after cancelled service leaving me late fir a flight. Small claims court as the previous complainant suggested. One of many.”

Helpful Report

Posted 1 month ago

Hello, As you have previously been advised, refunds can take up to 3-10 working days.

Posted 1 month ago

“Reservation: VJZA-EAGM-AGWA Wrote review last week about dreadful experience on 1st March when bus we had reservation for never turned up and we were never notified. Rang to complain and that day, as requested, submitted email with receipt seeking refund. Automatic response said we'd hear within 48 hours to 10 days, didn't happen. Response to last week's review said email us and we'll let you know status of refund request. Did that last Friday, still no response, 21 days later. Next stop: Small Claims Court.”

Helpful Report

Posted 1 month ago

Please email info@aircoach for this to be investigated.

Posted 1 month ago

“I tried booking from my aircoach account today a ticket from Dublin to Cork and back, but the payment refused to go through. I called customer service to explain that my booking refused to go through and that the problem is not from my bank card. The customer service representative kept on insisting it is was from my bank card. I logged out of my aircoach account, and booked as a guest and it went through immediately. I think your customer service should be patient enough to listen to customer's complaints and try to see if they can proffer a solution rather than hurriedly dismissing them off.”

Helpful Report

Posted 1 month ago

We would like to extend our apologies for the inconvenience and frustration you experienced during the booking process. It is certainly not our intention to dismiss our customers' concerns, and we understand how frustrating it can be when the problem persists. We value your feedback and would love to further understand the situation and work towards improving our services. Could you kindly provide us with more details about your experience? Additionally, we would appreciate any suggestions or recommendations you may have on how we can make things better. Thank you once again for your feedback, Franklin. We value you as our customer and strive to ensure a smooth and satisfactory booking experience for all. We look forward to serving you better in the future. Warm regards, Aircoach Customer Support

Posted 1 month ago

“Still no refund after my Aircoach service was canceled at short notice ! Terrible customer service which seems to be operated from Belfast. Choose Citilink for for a reliable service to the airport.”

Helpful Report

Posted 1 month ago

Hello, All refunds are processed & received within 3-7 business days. Best regards, Aircoach.

Posted 1 month ago

“RUDENESS and NO SERVICE Staff wrote, Refunds will only be given if Aircoach has not provided the service booked. Absolute foolery to provide NO service at stated time and yet fail to provide a response for your lack of service and insult. If that option is not provided, please know that: I find this company most incompetent as shown by their driver's lack of professionalism and your company's utter lack of responsibility or minimal understanding about customer service and propriety. When that thirty people are damaged by your lack of service and attitude, another company might act wiser. To allow no service and encourage a driver to insult customers says a lot about you and your company. Harmful and shameful proceedings that I will never invest on again as your company does not only not protect service but also disturbs the peace.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. We appreciate your feedback and we sincerely apologize for any inconvenience or disappointment caused by the lack of service and the rudeness you encountered during your journey with Aircoach. We understand your frustration and we deeply regret that our driver's professionalism did not meet your expectations. It is not our intention to insult or inconvenience our customers, and we apologize for any harm caused. We take your comments seriously and we will make sure to address this issue with our team to prevent similar incidents from happening in the future. We value our customers' satisfaction and strive to provide the highest level of service. We would like to make things right and regain your trust. If there is anything specific we can do to improve your experience or make it up to you, please let us know. Your input is valuable to us, and we are committed to resolving any concerns you may have. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Customer Service Team

Posted 1 month ago

“Changed bus times tgat no longer suit my inward travel plans. Spoke to Michael in customer services, who was unhelpful verging on rude. Would not recommend using this service again.”

Helpful Report

Posted 1 month ago

We would like to sincerely apologize for the inconvenience caused by the changed bus times that no longer suited your inward travel plans. We understand how frustrating this can be, and we are truly sorry for any inconvenience this may have caused you. We are disappointed to hear that your interaction with Michael in our customer services department was not up to our usual standards. We apologize for his unhelpful behavior, and we will be addressing this matter internally to ensure that it does not happen again in the future. We always strive to provide optimal service to our valued customers, and your feedback helps us in our continuous efforts to improve. So, we would love to hear more from you about how we can make things better. If you have any specific suggestions or if there is anything we can do to regain your trust and satisfaction, please do not hesitate to let us know. Once again, thank you for sharing your experience with us. We value your feedback and hope to have the opportunity to restore your faith in our service. Best regards, Aircoach Team

Posted 1 month ago

“I always travel aircoach but today I had an awful experience my email was broke and I had screenshots of my booking explaining this to the women she had no remorse and it left me stranded”

Helpful Report

Posted 1 month ago

Hello, It is the travelling passenger's responsibility to have the ticket ready to present to the driver. failing to do so, you may be refused to board or required to purchase a new ticket.

Posted 1 month ago

“Nothing like advertising. Driving on a line Dublin-Cork,bus don't have charging stations and rain is coming on true at the back doors.”

Helpful Report

Posted 1 month ago

can you send me your booking reference number via email so i can investigate this please.

Posted 1 month ago

“Waited for 08:58 bus until 09:30 on 702 route. No bus. Contacted customer service but informed no refund as should have added an hour to my journey arrival time.”

Helpful Report

Posted 1 month ago

hi thank you for contacting Aircoach we are sorry to hear of your experience with us. we do say in our terms and conditions to allow additional times for your journeys with us each way to allow for traffic and some unexpected delay again i apologise for the delays which where outside our control and the inconvenience caused

Posted 1 month ago

“Massively bad experience. Booked a ticket from the airport and there was some disruption on the road, the bus driver left for a long time and we still had to take a taxi home after purchasing the tickets. The support called Michael said it is what it is and you have agreed when you purchased the tickets. No, I have agreed while purchasing the tickets for them to deliver the survive. Not to be left alone in a parking bus in the middle of the road. I would never recommend this service. Taxi makes more sense, rude and unreliable”

Helpful Report

Posted 1 month ago

Dear Diana,Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We truly appreciate your honesty and apologize for the inconvenience you faced during your journey. We understand that there was a disruption on the road and that the bus driver left for an extended period, leaving you to take a taxi home after already purchasing your tickets. This is certainly not the level of service we strive to provide, and we apologize for the inconvenience and frustration caused. We sincerely apologize for failing to meet your expectations and for the negative impression this has left. We assure you that we value your feedback and take it seriously. We would like to make it right and improve our service for others. If you have any suggestions on how we can make improvements, please do let us know. Your input is immensely valuable to us. Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Warm regards, Aircoach

Posted 1 month ago

“Had a horrendous experience on 1st March when the bus we had a reservation on didn't turn up. Rang Aircoach and expressed my dissatisfaction, explaining that I fully accepted that snow causes disruption but that I was not contacted despite having an Aircoach account for years with my email and mobile details therein (ironically I did get an email this week informing me that the Galway route - which I have never used - was to be discontinued). I requested both a refund of my reservation money and repayment for taxi to the airport (which we eventually managed to get after a very stressful period). Submitted both requests in writing that day as suggested by Aircoach and received an automatic reply stating that they would contact us within 48 hours to 10 days. Still waiting.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback on your recent experience with Aircoach. We understand how frustrating it must have been for you to wait for the bus with little information, but all the disruption were due to unforeseen adverse weather condition. We are deeply sorry for the inconvenience and stress you experienced during this time and we apologise for any inconvenience. About your refund, could you please contact us at info@aircoach.ie with your booking reference and we would be able to update you on your refund status.

Posted 1 month ago

“1. A Staff employee (a girl) takes the best seat with the most leg room (2nd seat from the front), both times I got the bus from Dublin Airport. This is very unprofessional, as the staff shouldn't be allowed hog the best seats. 2. Rough driver, hard braking throws you around non stop. Learn how to feather the brake. 3. Seats not comfortable and in your face with little leg room.”

Helpful Report

Posted 1 month ago

Dear Jay,Thank you so much for taking the time to share your experience with Aircoach. Your feedback is incredibly valuable to us and helps us improve our service. We sincerely apologize for the issues you encountered during your recent journeys with us. We understand how frustrating it can be when a staff member occupies the best seats with the most leg room. Rest assured, we will address this matter internally to ensure it does not happen again in the future. Additionally, we apologize for the rough driving and excessive braking that made your journey uncomfortable. We will certainly pass on your comment to our drivers and provide necessary training in order to improve their driving techniques. The comfort and safety of our passengers are of utmost importance to us. Regarding the seats and leg room, we acknowledge that the current arrangement may not be ideal for everyone. We would truly appreciate it if you could let us know how we can make things better in terms of seat comfort and leg room. Your input and suggestions will greatly help us enhance the overall customer experience on our buses. Once again, thank you for bringing these concerns to our attention. We value your loyalty and will continue striving to provide a better travel experience for all our passengers. Warm regards, Aircoach Customer Support

Posted 1 month ago

“J'ai attendu une navette depuis le centre de Dublin jusqu'à l'aéroport pendant 3/4 d'heure. La navette n'étant toujours pas là, on a été obligé de prendre le taxi pour ne pas rater notre avion. Mon ticket aller retour que j'avais payé a fini à la poubelle...”

Helpful Report

Posted 1 month ago

Dear reviewer, We sincerely thank you for your feedback on your experience with Aircoach. We greatly appreciate the time you took to let us know about the issues you encountered. We're really sorry to hear that you had to wait so long for the shuttle and finally had to take a taxi so you wouldn't miss your flight. The satisfaction of our customers is our top priority and we want to assure you that we are taking this situation very seriously. Could you please provide us with more details about the incident, so that we can investigate what happened and prevent it from happening again in the future? Your feedback is valuable, and we'd like to do our best to resolve these issues. We would like to establish direct contact with you to discuss

Posted 1 month ago

“I was on the 706X Galway to Dublin service. On entering the outskirts of Dublin it was clear the driver was having problems with the bus and had to pull in a couple of times. I understand these things can happen however after making a phone call the driver then said to us that the bus would be unable to make it in to Dublin City and that he would need to go straight to the airport where a transfer would be arranged to take us from the airport to the city. This was at 9pm at night and would add another hour on to our journey so me along with some other passengers got off and had to arrange our own travel from the side of the road. No rationale was explained for how the bus could make it to the Airport but not the city. To top this off I received an email a couple of days later that my return trip was cancelled due to unforeseen circumstances. So really both legs of a return trip were incomplete.”

Helpful Report

Posted 1 month ago

Dear Ciaran, Thank you so much for taking the time to share your experience with us regarding your recent journey on the 706X Galway to Dublin service. We sincerely appreciate your feedback and want to apologize for the issues you encountered during your trip. We apologize for any inconvenience caused by the problems our driver experienced with the bus while entering the outskirts of Dublin. We understand that this can be frustrating, especially when it results in a delay. We apologize for the inconvenience caused by the decision to redirect the bus to the airport instead of continuing into Dublin city. Furthermore, we deeply regret that you received an email stating that your return trip was cancelled due to unforeseen circumstances. We assure you that this is not our standard level of service and we are taking your feedback seriously. Thank you once again for bringing this to our attention. We value your feedback and hope to have the opportunity to regain your trust in our service. Kind regards, Aircoach Customer Support

Posted 1 month ago

“Worst customer service - late and useless The driver did not communicate with over thirty people standing in line and responded in a very unprofessional way after arriving 45 minutes late. I have never experienced such a poor customer service. Most people had to find alternative rides to the airport. The driver again failed to communicate or show minimum care. He was insulting and people grew restless at his persistent lack of communication. I had bought a two way ticket and had to pay a taxi to arrive to my plane on time after waiting for 45 minutes. This was the worst customer service experience in many years of travel.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We truly appreciate hearing from our customers, as it allows us to continuously improve our services. Firstly, we would like to offer our sincerest apologies for the inconvenience and frustration you encountered during your journey. It is certainly not the level of service we strive to provide, and we understand that the driver's lack of communication after arriving late was highly frustrating. We appreciate you highlighting these issues, as they will help us address the areas in which we fell short and ensure that our future customers do not experience similar difficulties. Once again, thank you for bringing this matter to our attention, and we apologise for any inconvenience caused. We are committed to learning from this situation and making the necessary improvements to enhance the overall customer experience.

Posted 1 month ago

“My flight in to Dublin in July at 02.00 and no service till 06.00 What happened to the great service that used to be . Aircoach”

Helpful Report

Posted 1 month ago

Dear Mary, Thank you so much for taking the time to provide your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and are grateful to have customers like you who take the time to let us know their thoughts. We understand your concerns about our service quality, and we would like to assure you that we take your feedback seriously. Our aim is to consistently deliver exceptional service, and we deeply regret that we fell short of your expectations on this occasion. Once again, thank you for bringing this matter to our attention. Your feedback is instrumental in helping us provide a better travel experience.

Posted 1 month ago

“Booking is so awkward, having to register etc.. takes forever!!!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your feedback about your booking experience with Aircoach. We greatly appreciate your input and for bringing these concerns to our attention. We would like to assure you that we are constantly working on improving our systems and making the booking procedure smoother for our valued customers like yourself. In order to better understand your specific concerns and make necessary improvements, we kindly request you to provide us with more details about what exactly made the booking process awkward or time-consuming for you. Your insights will be extremely valuable in helping us enhance our services and create a more user-friendly experience. Once again, we want to express our gratitude for your feedback and for choosing Aircoach. We look forward to hearing from you and having the opportunity to serve you better in the future.

Posted 1 month ago

“Unimpressed with this bus service. After showing up to the bus stop with several people already waiting, these passengers told me that the bus company had overbooked and turned away several passengers with pre booked tickets because bus was full. They ended up resorting to using a taxi. The bus I was waiting for still had not shown up 20 minutes past the scheduled pick up time. I ended up taking a taxi to the airport to get to the airport on time. I have demanded a refund of my ticket.”

Helpful Report

Posted 1 month ago

Dear Dee, Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate it when our customers reach out to share their experiences with us, as it allows us to continuously work towards improving our services. Firstly, we would like to apologize for the inconvenience you encountered regarding the overbooking issue and the delayed bus. We completely understand how frustrating it must have been for you and the other passengers. It is never our intention to inconvenience or disappoint our valued customers. Regrettably, due to unforeseen circumstances, our bus was unable to accommodate all the passengers with pre-booked tickets, which should never have occurred. We sincerely apologize for any inconvenience caused by this situation. Additionally, we are sorry that the bus you were waiting for was significantly delayed, resulting in you having to take a taxi to reach the airport on time. We completely understand your request for a refund, and we will handle it promptly. Our customer support team will be in touch with you to process your refund as soon as possible. Please rest assured that we take these matters seriously and will investigate the incidents you mentioned to prevent them from happening again in the future. We would also like to extend our apologies to the other passengers who were turned away due to overbooking. Their experience was equally important to us, and we deeply regret any inconvenience caused. To ensure that incidents like these do not happen again, we kindly ask you for more details regarding your experience. Please let us know how we can make things better for you and our future passengers. Once again, thank you for bringing this matter to our attention. We deeply appreciate your feedback, as it is instrumental in helping us provide a better service to our customers. We hope to have the opportunity to restore your confidence in Aircoach in the future. Warm regards, Aircoach Customer Support Team

Posted 1 month ago

Aircoach is rated 4.2 based on 17,653 reviews