Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,141 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ll NEVER use Aircoach again. They put me through all the motions of booking a seat, even taking my money and then sending me a notification saying “your card has been charged but no booking was made” Took me HOURS & HOURS to get a refund.”

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Posted 1 month ago

“I purchased tickets for a bus that was disrupted by a half marathon and Aircoach didn't send me a single email or notification to let me know the bus was not stopping at my selected stop. I only found out when I went to the stop on the day. I paid for a service that I didn't receieve and was told that I cannot even get a refund! Terrible service.”

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Posted 1 month ago

“REQUEST FOR REFUND DECLINED! Booked an online ticket for Aircoach 700. The bus was a no-show. No transport to the airport by Aircoach. Instead I had extra cost of an UBER taxi to get to the airport on time. And finally: refunding the ticket is not possible, because I did not book a flex ticket. Are you serious? A flex-ticket is needed in case the Aircoach does not show up at all? Thank you for nothing!!”

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Posted 1 month ago

“We were at the stop 20 minutes prior to the pick up time but the driver didn't stop even though there were four people waiting (2 for Belfast International airport and two for Dublin airport). We all had our tickets pre-booked so the driver would know he had to pick up. As a result we had to book a taxi which cost us more money. Not reliable at all.”

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Posted 1 month ago

“A very good option if you're heading to Dublin Airport. I boarded in the city centre and everything went smoothly. The driver was a bit rude – probably just having a bad day – but it didn't affect the journey.”

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Posted 1 month ago

“On June 4th, I booked 4 tickets for the 6:12 am AirCoach service from O’Connell Street (Dublin) to the airport. To my shock, I received an email at 4:06 am on the same day stating that the bus had been cancelled without any explanation. The only options given were to purchase new tickets for a different time (which was impossible, as we had a flight to catch) or request a refund. Fortunately, I managed to find a last-minute taxi, avoiding a missed flight—but this came with unexpected costs and unnecessary stress. Worst of all, despite emailing AirCoach to request a refund for the cancelled tickets, I have received no reply, nor has my money been returned. This was my first time using AirCoach, and it has been an awful experience. I cannot recommend a service that: cancels routes with no prior warning (a 4 am email is unacceptable!), offers no real solutions to stranded passengers, and ignores refund requests without acknowledgment.”

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Posted 1 month ago

“We purchased tickets at the airport kiosk and were offered the chance to purchase tickets for our return trip back to the airport as well. Unfortunately there was a mini marathon going on the day of our return ticket and the route we were on was out of service for the day. (Not good when you find out while standing at the bus stop and no bus comes.) There was no way we would have known this, but apparently Aircoach did and sold us the tickets anyway. When we requested a refund for the tickets we were unable to use we were told they couldn't honor that request because we should have looked at the website and noted the change in service for the day. Be sure to check schedules before booking your tickets.”

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Posted 1 month ago

“Very poor customer service. I had an issue booking through the app. 3 times error message when paying and booking didn’t go through. However the money was taken from my account. One week later after 3 calls to customer service I am still not refunded. I have sent numerous emails over this week and still have not had a reply! I eventually talked to a customer rep who who has escalated the issue to ‘back office’ and told me it will take 3-5 working days before they get back to me! Meantime I’m still down £60 through no fault of my own!”

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Posted 1 month ago

“I made my booking with Aircoach through the Ryanair app as an add on to my flights. At no point was I given the option to select timings or buy a flexible ticket. It was also very unclear which direction I was making the booking and so I had to make an educated guess. I paid, then was sent my tickets via email. When I opened the pdf the tickets had been booked for completely random times and the journey direction was the wrong way around. You can only use the tickets at the selected times…which I did not choose and of course, they don’t align with my flights. At no fault of my own, my tickets were booked for unusable times and I have been denied a refund because I didn’t buy a flexible ticket, like I said I didn’t have the option to. Aircoach, if you’re going to offer your service on an external website/app such as Ryanair, it would be helpful if the booking service actually worked so customers aren’t left with unusable tickets.”

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Posted 1 month ago

“Bought a ticket to return to the airport for a certain time that was offered by the website only to find out once we had waited for 20 minutes that this time had been cancelled so had to get an uber at extra expensive.we were not impressed by this service. Do not sale tickets if you know this route will not be available at certain times.”

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Posted 1 month ago

“Where are you? Waiting since 17:45 for our 18:10 transfer to airport”

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Posted 1 month ago

“Did not answer my specific question! Sent me a form like response. Was absolutely no help whatsoever!!”

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Posted 1 month ago

“Bloody freezing most uncomfortable journey I've had in a long time.”

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Posted 1 month ago

“Bus cancelled. Only notified at 0230h for 0415h pick up. Coild have missed flight.”

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Posted 1 month ago

“My aircoach app is not functioning properly. It doesn’t let me book tickets, also I cannot open my profile or anything on the App. The one ticket i Booked was also the wrong one. Which wasn’t my fault but the app is not working it always says connection problem. I tried every means possible even reinstalling the app. The moment I sign in with my account it stops working.”

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Posted 1 month ago

“The service was great. Lady in Cork was excellent with the public. My only issue is with the driver who was eating and drinking on the way up. At times he was steering with his arms and as I was near the front of the bus I thought it was dangerous.”

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Posted 1 month ago

“Had booked aircoach for 12.16 from Drumcondra to airport. We booked train to plane on Irish Rail. We were on time and waiting for bus at 12.08. At 12.10 we could see aircoach approaching and flagged down but it speeded past us, so we thought that it wasn't our bus and went into live app and our bus was on the way. It was still on the way ar 12.56 !! so we took the next local bus that came along, and it took over 40 mins to get to airport and we had to book fast security to guarantee getting through security quickly and just made boarding with 5 mibs to the gate closing. NEVER AGAIN !”

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Posted 1 month ago

“I had a terrible experience with Aircoach. One of the scheduled buses didn’t stop because it was full, and the following two buses simply never arrived. I was left stranded and had no choice but to take a taxi to the airport at my own expense to avoid missing my flight. The service is completely unreliable, and there was no support offered. I strongly advise against buying a return ticket at the airport—you’re better off arranging alternative transport. Avoid Aircoach if you value punctuality and peace of mind.”

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Posted 1 month ago

“I would like to point out that the aircoach stop at Burton Hall is no longer in operation. Having waited for 20 minutes we were alerted to the fact that the bus does not pick up at this stop. The 700 starts at the Clayton Hotel Leopardstown Rd, and next pick up is at Microsoft. Could you remove the bus stop to prevent anyone else making a mistake and waiting there.”

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Posted 1 month ago

“Bus arrived into Dublin airport 25 minutes late meaning I missed my connecting bus. This was due to a 25 minute toilet stop.”

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Posted 1 month ago

Aircoach is rated 4.0 based on 19,141 reviews