Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

“There should be more coaches available on Thursdays and Fridays from Cork to Dublin. There is always a huge amount of people trying to get tickets for the one at 23hs and sometimes there is not enough space and people risk to go there with the chance of no being able to take the bus cause is fully booked”

Helpful Report

Posted 2 months ago

Dear EV,Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate your feedback and are sorry to hear about the issue you encountered. We understand that there is a high demand for coaches on Thursdays and Fridays from Cork to Dublin, particularly for the 23:00 departure. It is indeed frustrating when there is not enough available space, risking passengers being unable to board due to the bus being fully booked. Your insights will be invaluable in helping us enhance our service and ensure a hassle-free travel experience for all our passengers. Once again, thank you for bringing this matter to our attention. We appreciate your support and look forward to addressing this issue to better serve you and all our customers. Warm regards, Aircoach Customer Support

Posted 2 months ago

“On the 30th January 2024 I travelled on the 5.50 AM coach from Derry to Dublin Airport. The bus was extremely cold and the driver said he had the heating on but this certainly wasn't the case. The bus pulled in to Belfast Airport at 6.14 AM and didn't leave until 6.55 AM. A few points on this stop....1. The length of time sitting at Belfast Airport is an unnecessary waste of time, other company's have a quick stop of 10 minutes. 2. Advised by the second driver that the heat was broken. 3. This second driver showed no consideration to me being on the bus (alone), turned up the radio quite loud and stood outside smoking so he could hear the radio, whilst I'm inside trying to get some sleep as I had an early start and had 2 flights to get that day. When I asked both these drivers any questions (i.e. heating, when we are leaving Belfast Airport, etc.) they were both extremely rude. These drivers both had English accents. It was only when we arrived in Belfast centre that we meet our third driver - the lovely Summer. I asked her why we were so long at Belfast Airport, she inform me it was for a tea and toilet break. I told her the second driver mentioned nothing of this to me. She was quite shocked!! She kindly gave me the time to use the toilets at the Belfast bus station, turned on the heat in the bus even though the other 2 drivers said it was broke and came out of the bus at Dublin Airport to wish me a safe onward journey...She was truly an angel and an excellent driver...I wish she had been driving the full journey, her customer service is exceptional. The male drivers are an absolute disgrace....rude, unhelpful, inconsiderate. This was my first and last experience with Aircoach and I certainly will not be recommending your company to anyone in the future. (I would hope that Summer in Belfast Centre will receive my praise because she is excellent at her job).”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide us with your valuable feedback about your recent journey on Aircoach. We sincerely apologize for the inconveniences you experienced during your trip. We are truly grateful for your feedback, as it allows us to identify areas where we can improve our service. We understand that the cold bus and the lack of heating made your journey uncomfortable, and we apologize for this unfortunate situation. We strive to ensure that all our buses are in proper working condition, and we will address this issue with our maintenance team to prevent any recurrence. We are also sorry for the prolonged stop at Belfast Airport, as we understand it can be frustrating and time-consuming for our passengers. We appreciate your point about other companies having shorter stops, and we will review our schedules to find ways to optimize our service and reduce unnecessary waiting times. Furthermore, we deeply regret the behavior displayed by the two drivers and any inconvenience it caused you. We strive to provide professional and courteous service to all our passengers, and we will address this matter with our team to ensure that such incidents do not happen again in the future. We are delighted to hear that your experience improved upon meeting Summer, our third driver. Customer satisfaction is our top priority, and we will make sure to recognize her exceptional service. Once again, we apologize for the negative experience you had with us. Your feedback is greatly appreciated, and it helps us in our continuous efforts to enhance our service for all our customers. If there is anything specific we can do to make it up to you or any suggestions you have for improvement, please let us know. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Aircoach Team

Posted 2 months ago

“terrible service. Aircoach often only accept customers who have prebooked and then allow their coaches to run early so Customers can miss their departure”

Helpful Report

Posted 2 months ago

Dear Roisin, Thank you so much for taking the time to share your feedback about your experience with Aircoach. We genuinely appreciate hearing from our customers and learning about their experiences. please accept our sincere apologies for the issues you encountered during your journey. We understand how frustrating it can be when our services do not meet your expectations. We value your feedback as it helps us identify areas for improvement. kind regards Aircoach

Posted 2 months ago

“Bus broken down in Athlone after leaving Galway, sitting here 30 mins already, no information whats happening to get us to our destination, door left open at the front & it's bleedy freezing. Now we have just been told were going to be another bleedy hour waiting for a replacement bus, Trip to Dublin ruined 😑”

Helpful Report

Posted 2 months ago

Dear Sean,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input, and we sincerely apologize for the inconvenience you encountered throughout your journey. We deeply regret that your bus broke down in Athlone after leaving Galway, leaving you waiting for an extended period without any information on what was happening. Additionally, we apologize for the discomfort caused by the open door at the front, resulting in the freezing conditions onboard. We understand how frustrating and disappointing this must have been for you, and we are truly sorry that it has impacted your trip to Dublin. We want to assure you that incidents like these are not reflective of our usual service standards. To ensure that we can make things better, we would greatly appreciate it if you could provide us with more details on your experience. Specifically, we would like to know what steps we can take to improve our communication during unexpected disruptions and prevent such setbacks in the future. Your insights will be instrumental in helping us enhance our services and ensure a seamless travel experience for all our passengers. Once again, thank you for bringing this matter to our attention, and we look forward to your response. We are committed to making necessary improvements and would love the chance to restore your faith in Aircoach. Warm regards, Aircoach Team

Posted 2 months ago

“Terrible service. Booked the Aircoach for 8.29 on a Sunday morning. Was at the bus stop well before the bus departure (8.15), no sign of a bus. Had to make alternative arrangements. Company advise that the bus can leave up to 10 minutes early. Won't give a refund. Not at all clear from the booking that the bus can leave early”

Helpful Report

Posted 2 months ago

Dear RK,Thank you for taking the time to share your experience with us regarding your recent journey with Aircoach. We genuinely appreciate your feedback and apologize for the inconvenience you faced. We understand the frustration you felt when the bus did not arrive at the allocated time on that Sunday morning, causing you to make alternative arrangements. We're sorry for any inconvenience this may have caused you. Regarding the issue you raised about the bus potentially leaving up to 10 minutes early, we apologize for the lack of clarity in our booking process. We will make sure to review our communication to ensure that this information is clearly mentioned, enabling our passengers to plan their journeys more effectively. We value your opinion, and it is through feedback like yours that we can continue to improve our services. To make things better in the future, we kindly ask you to let us know how we can enhance your experience with Aircoach. Your suggestions are essential in helping us serve you and our other passengers more effectively. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused and hope to have the opportunity to serve you better in the future. Best regards, The Aircoach Team

Posted 2 months ago

“I was driving to Dublin Airport at 16.40 on Tuesday 23/2 an Aircoach Reg no. 201? D 8183 overtook me and cut me off leaving the M50 ramp to the M1, he continued to speed and change lanes in what I consider a very dangerous manner for a vehicle the size of a coach.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We truly appreciate your valuable input, as it helps us in identifying areas where we can improve our service. Firstly, we would like to extend our sincere apologies for the incident you encountered on Tuesday 23/2 involving one of our coaches, specifically the Aircoach with the registration number 201? D 8183. We understand that being cut off and witnessing dangerous driving can be distressing and we deeply regret any inconvenience caused. In order to address this issue and prevent such incidents from occurring in the future, we kindly request that you provide us with further details such as the specific time and location of the incident. Any additional information you can provide will greatly assist us in conducting a thorough investigation and taking appropriate action. We take incidents like these very seriously as the safety and well-being of our passengers and other road users is our top priority. We have shared your feedback with our management team and will ensure that necessary steps are taken to address this matter. Once again, we want to express our gratitude for bringing this to our attention. Your feedback is incredibly valuable to us as it allows us to continually improve our services. We sincerely apologize for any inconvenience caused and assure you that we are committed

Posted 2 months ago

“We were Told the bus was coming in 1 min and 40 minutes later it arrived. Staff positively rude.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Aircoach. We truly appreciate your input and apologize for the inconvenience you encountered. We completely understand how frustrating it can be to wait for a bus that doesn't arrive on time. We sincerely apologize for the delay you experienced in this instance. Rest assured that we take your feedback seriously and are actively looking into ways to improve our scheduling and communication to ensure a more reliable service for our customers. Additionally, we are deeply sorry to hear that you found our staff to be rude, as this is certainly not the level of customer service we pride ourselves on. We would greatly appreciate it if you could share more details about your encounter with our staff so that we can address this matter directly. Your feedback enables us to identify areas for improvement, and we are committed to making the necessary changes to enhance your future experiences with Aircoach. We genuinely value your opinion, and we would be grateful if you could provide any specific suggestions on how we can better serve you and our other customers. Thank you once again for reaching out to us and for bringing your concerns to our attention. We are committed to offering an exceptional travel experience, and we hope to

Posted 2 months ago

“Total lack of customer service, no empathy and so unprofessional from person on telephone when I had a booking query, I will never use again and neither will my friends and family, declined to help resolve the issue, declined refund or to amend booking, Airporter would have sorted issue in less than a minute, Aircoach do not provide anything resembling customer care based on my experience”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate your input and sincerely apologize for the lack of customer service and professionalism displayed during your booking query. We regret to hear that our representative did not provide the empathy and assistance you deserve. This is certainly not the standard of service we strive for, and we apologize for any inconvenience caused. Our aim is to provide exceptional customer care similar to what you described, and we deeply regret falling short of that mark during your experience. We genuinely value your feedback and would appreciate your guidance on how we could improve our services. We are committed to addressing these concerns internally and ensuring that future customers receive the level of care they deserve. Should you have any further concerns or questions, please do not hesitate to reach out to us directly. Thank you once again for sharing your feedback and for giving us the opportunity to rectify our shortcomings. Best regards, Aircoach Customer Care Team

Posted 2 months ago

“Appalling - Friday eve and no 700 coach to be seen. Just drop off coaches. These charlatans have even taken away the “person to ask”. 45 minutes with no Aircoach in sight, nobody to ask, and three coach loads waiting in the queue (at least there is a queue now). Even when the coach finally arrived and left at least half behind, our driver still found time to have a nice chat with the other staff, oblivious to the crappy service they were providing. No aircon on the coaches, these coaches which started fresh and new are now old and worn out, as are the management who seem to have no interest in getting this flagship service to a place where it should be. A real shame, done properly this could be fantastic. Leaving people waiting 45 minutes on a Friday night does not cut the mustard. Start by paying the staff so that they give a stuff. Deploy electronic displays at Dublin Airport. People are far more forgiving when they know what is going on. Delays are inevitable, particularly on a Friday eve. But for Christ’s sake act like you give a stuff about it.”

Helpful Report

Posted 2 months ago

We understand your frustration with the lack of a 700 coach on Friday evening and the absence of a "person to ask." We realize that this led to a significant delay and resulted in a queue of frustrated passengers. We deeply regret the inconvenience caused. Regarding the behaviour of our driver and the lack of air conditioning on our coaches, we apologize for the unprofessionalism and discomfort you experienced. We will address these issues with our staff and management team to ensure that such incidents are not repeated in the future. Your suggestion of deploying electronic displays at Dublin Airport is well taken. We believe it will greatly improve communication and keep our passengers informed about possible delays. We are actively exploring this option to enhance the overall customer experience. We genuinely want to make things better and ensure that our service meets the expectations of our passengers. We would greatly appreciate it if you could provide us with more specific details or suggestions on how we can improve. Your input is invaluable to us as we strive to enhance our service and meet the standards we aim for. Thank you again for your feedback and for bringing these concerns to our attention. We hope to have the opportunity to restore your faith in Aircoach in the future. Kind regards, Aircoach Customer Care

Posted 2 months ago

“Bus broken in the middle of the route. Offered options were to continue going on a broken bus with no guarantee of reaching our destination or waiting in the cold for 25 min for another aircoach that might pick us up (or not), if they had room for us.”

Helpful Report

Posted 2 months ago

Dear VM,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your honesty and value your thoughts. Firstly, we would like to sincerely apologize for the inconvenience caused by the bus breaking down in the middle of your route. We understand how frustrating and disruptive this must have been for you. We strive to provide a reliable and comfortable service, and this incident clearly fell short of our own standards. Regarding the options offered to you when the bus broke down, we understand your concern about continuing on a broken bus with no guarantee of reaching your destination. Furthermore, we apologize for the inconvenience of having to wait in the cold for 25 minutes for another Aircoach that may or may not have had room for you. It is through valuable feedback like yours that we can identify areas for improvement. We truly want to make things better for you and all our customers. Therefore, we kindly ask if you could provide us with further details on how we can enhance our service. Is there anything specific you would like us to address or improve upon? Once again, thank you for bringing this matter to our attention. We are committed to taking steps towards resolving these issues and ensuring a smoother experience with Aircoach.

Posted 2 months ago

“You still don't accept AIB cards for payment at the airport and on the buses. Message saying Try Another Card always displays and several of your staff have confirmed this to me.Ridiculous situation and its been ongoing for some time.”

Helpful Report

Posted 2 months ago

We understand how frustrating it must have been to encounter the message "Try Another Card" repeatedly, despite confirmation from our staff. We are truly sorry for this ridiculous situation, and we acknowledge that it has been an ongoing problem for some time. To resolve this matter, we would greatly appreciate it if you could provide us with more details about the specific buses or locations where you encountered this issue. This information will allow us to investigate the matter further and work towards finding a solution that ensures a seamless payment process for all our customers. Once again, thank you for bringing this to our attention, and we apologize for any inconvenience caused. Your feedback plays a crucial role in helping us improve our services, and we are committed to addressing this issue promptly. If there is anything else you would like to discuss or if you require any further assistance, please do not hesitate to reach out to us. We value your patronage and would be more than happy to make things

Posted 2 months ago

“Absolutely ridiculous that the aircoaches from dublin airport end at 8pm now”

Helpful Report

Posted 2 months ago

We sincerely apologize for the inconvenience caused by the fact that our Aircoaches from Dublin Airport now end at 8pm. We understand that this can be frustrating, and we apologize for any inconvenience it may have caused during your travels. We are always looking for ways to improve our service and meet the needs of our valued customers. To make things better, we would greatly appreciate it if you could provide us with more details about your expectations regarding our operating hours. Your insights on how we can enhance our services would be greatly valued. Once again, thank you for reaching out to us and sharing your thoughts. We hope to have the opportunity to better serve you in the future. Warm regards, Aircoach Team

Posted 2 months ago

“Service from Killiney Castle yesterday morning 8.55am didn't turn up, had to get a taxi at 9.20am. No idea if it was late or cancelled, nothing on website.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and apologize for the inconvenience you faced when our Service from Killiney Castle did not arrive yesterday morning at 8.55am, due to an unforeseen issue the coach was running 25 minutes behind schedule and left at 09.22am. We apologise for the inconvenience. To avoid similar situations in the future, we would greatly appreciate it if you could provide us with more details about your experience, such as the date and any other information you think might be helpful. This will assist us in addressing the issue and making the necessary improvements to prevent future occurrences. We value your feedback greatly and are always looking for ways to enhance our services. If there is anything specific you believe we can do to make your experience better in the future.

Posted 2 months ago

“Very bad times. You need more aircoaches considering you are a coach for THE AIRPORT!!!!!!! No wonder tourism is bad here. No wonder everyone calls ireland a shithole because transportation is unreliable and lazy. Get a grip”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback about your experience with Aircoach. We greatly appreciate hearing from our customers and value your input. We would like to sincerely apologize for the inconvenience and disappointment you faced regarding the availability of Aircoaches. We understand that this has resulted in a negative perception of our transportation services, and we are truly sorry for any inconvenience caused. Your comment about the impact on tourism in Ireland is a concern that we take very seriously. We fully understand the importance of reliable and efficient transportation services, especially for tourists visiting our beautiful country. Rest assured, we are committed to continuously improving our services to meet customer expectations. We would be grateful if you could provide us with specific suggestions on how we can enhance our offerings and make your travel experience better. Your insights are extremely valuable to us, as we strive to provide a more reliable and enjoyable service for all our customers. Once again, we appreciate your feedback and sincerely apologize for the negative experience you had. We hope to have the opportunity to serve you better in the future and restore your faith in Aircoach. Thank you and best regards, Aircoach Customer Service Team

Posted 2 months ago

“Horrendous service!! Every two hours & then it just doesn't turn up without any notice or warning . I waited at Killiney castle for 25 minutes after departure time of aircoach & still no show . Then had to get a taxi I & almost missed my flight . Just disgraceful! What are we , a third world country now!!! And just to ti add the drivers are usually incredibly rude.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide us with feedback about your recent experience with Aircoach. We sincerely appreciate your thoughts and concerns. We apologize for the inconvenience you experienced when our service did not arrive as scheduled at Killiney Castle. We understand that this caused you to nearly miss your flight, which must have been incredibly frustrating. We can assure you that this is not reflective of the level of service we strive to provide. As a company, we always aim to deliver a reliable and punctual service to our customers, and it is disheartening to hear that we fell short on this occasion. We understand that situations like these can be highly inconvenient, especially when traveling and trying to catch a flight. We have taken note of your comment regarding the demeanor of our drivers, and we will address this issue with the utmost seriousness. Our drivers are expected to provide a friendly and professional service, and any behavior falling short of this expectation is not acceptable. We genuinely appreciate you bringing these matters to our attention, as they allow us to identify areas for improvement. We would like to hear more about your experience and how we can make things better. Please feel free to share any suggestions or specific details with us, as your feedback is crucial in helping us enhance our services. Once again, we would like to apologize for any inconvenience caused, and we hope to regain your trust in the future. We value your patronage and will work diligently to ensure a more positive experience should you choose to travel with us again. Thank you. Aircoach Customer Support

Posted 2 months ago

“6am bus from Cork to Dublin Airport was 40mins late arriving. Typical Monday morning traffic is not an unforeseen circumstance, this should be included in the journey time. Disappointing, i now can't trust this company for future airport transport.”

Helpful Report

Posted 2 months ago

Dear reviewer,Thank you so much for taking the time to share your experience with Aircoach. We greatly appreciate your feedback and apologize for the inconvenience caused by the delay on the 6am bus from Cork to Dublin Airport. We understand that Monday morning traffic is a common occurrence and should have been anticipated when planning the journey time. We apologize for not providing you with accurate expectations in this regard. We are truly sorry that this experience has affected your trust in our company for future airport transport. We genuinely value your opinion, and we would love to hear more about how we can improve our services to meet your expectations. Please feel free to let us know any specific suggestions or areas of improvement that you believe would make a difference. We truly aim to enhance your future experiences with Aircoach. Thank you again for your feedback and for giving us the opportunity to make things better. We hope to regain your trust and provide you with a smoother and more reliable service in the future.

Posted 2 months ago

“Ridiculous. Travel into the city was perfect; however coming back from Dublin the coach driver completely drove past us 6 minutes early at 11:05 when it was not due until 11:11. Waste of money, just get a regular bus. Do not recdomend.”

Helpful Report

Posted 2 months ago

Customers should be present at the appropriate stop, and make themselves known to the driver, at least 10 minutes before the scheduled departure time to ensure a timely departure. If the customer does not present themselves in good time their seat reservation cannot be guaranteed and may be made available to walk up customers. Pleas email info@aircoach.ie & this will certainly be investigated.

Posted 2 months ago

“The bus driver wouldn’t let me put my small suitcase under the bus so I had to bring it onto the bus with me. But the shelf above the chairs were too small for me to put it above me so I had to have it at my feet. And because we were on (I’m guessing) an older model of the bussed the seats were tiny and I couldn’t sit into my seat since I had to have the bag infront of me (I’m 5’3) and the seat was too small for me. And then the temperature of the bus was insane it was easy 27° on the bus. Also there were not tray tables on the seats.”

Helpful Report

Posted 2 months ago

We understand that it must have been frustrating when the bus driver didn't allow you to put your small suitcase under the bus. We're sorry that you had to keep it at your feet due to the limited space above the chairs. Additionally, we apologize for the discomfort caused by the smaller seats, especially considering your height. The temperature on the bus being excessively high and the absence of tray tables further added to your discomfort, and we're truly sorry for this. Your feedback is valuable to us, as it helps us identify areas where we can improve. We truly want to make things better for our passengers. Could you please provide us with any suggestions or ideas on how we can enhance your experience in the future? Your input will be highly appreciated. Once again, thank you for bringing these issues to our attention. We value your patronage and we hope to have the opportunity to serve you better in the future. Kind regards, Aircoach.

Posted 2 months ago

“Told by an advisor I can make whatever change to booking within 24 hours, call 10 minutes after booking to be told no by another advisor, ridiculous as a weekly user of the service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving a review. Can you please confirm exactly what you were looking to change? We will do our best to help. Kind regards, Aircoach.

Posted 2 months ago

“You sent me the wrong tickets and did not reply when I complained.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving a review. We are sorry to hear this situation occurred & will do our best to help. If you can please provide more details on what has occurred in a email to info@aircoach.ie. We will do our best to help & get this investigated.

Posted 2 months ago

Aircoach Reviews