Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,142 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service. Waited at Drumcondra Station. Bus before my booking did not arrive at all so people had to make alternate arrangements using regular busses and taxis. My 8:10 bus never showed up. Bus came at 8:30 Aircoach phone line only starts at 9am. Not good enough.”

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Posted 2 months ago

“Had a return aircoach ticket and the bus just drove straight past me at the Blackrock bus stop. What a waste of time and money. I was waving like a madman.”

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Posted 2 months ago

“Extremely unhelpful customer service. Made a mistake on pick up location when booking, I realised it the minute I read the confirmation and emailed them immediately to change pick up location, literally 3 minutes after booking. I’m not changing date or time and still leaving the same general area, 3 days later I received a reply to say NO. I really hate using Companies that don’t appreciate their customers, thankfully there is an alternative doing the same route.”

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Posted 2 months ago

“Once again, Aircoach left earlier from Dun Laoghaire. Next one in 2h. I regularly travel by Aircoach and service from Dun Laoghaire often leaves 2-3 mins earlier. Today I was at the stop at 18:09 ant it was no bus and no passengers. Waited for 15 mins and left by taxi. Terrible service.”

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Posted 2 months ago

“Zeer onbetrouwbaar. Onjuiste informatie op de luchthaven waardoor we 1 bus missen, de volgende komt nooit opdagen. Uiteindelijk dus 1 uur vertraging. Op de weg terug weigert de chauffeur ons omdat "alle plaatsen gereserveerd zijn", terwijl we al tickets hadden gekocht. Geen risico genomen om op de volgende bus te wachten, we hebben de stadsbus genomen. Duurt wat langer, maar die is net iets betrouwbaarder. Deze maatschappij doen we nooit meer.”

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Posted 2 months ago

“I made a mistake when booking. I accidentally booked 2 different time slots. It was for 8 people. I contacted Aircoach as soon as I had made the second booking and let them know that it was by mistake. I did not buy the Flexi pass. I thought they might refund some at least but no. I understand that it was my fault. We used one set of tickets. I just think it’s bad customer service.”

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Posted 2 months ago

“I am used to travelling with Aircoach and usually find their transport service to be excellent. However, I was incredibly disappointed with the service I was recently provided with at Dublin Airport Terminal 1. Despite having a perfectly valid ticket with young adult/student leap card, I was asked to rescan my ticket four times to gain admission to the bus. I was then informed that my ticket was no longer valid, it having already been scanned, and was told that if I wished to travel, I would need to purchase a new ticket on the spot. Upon logging into my Aircoach account, I observed that my ticket had been successfully scanned and was surprised that I needed to purchase a new ticket. Nonetheless, I showed my student/young adult leap card to purchase the new ticket and was informed that Aircoach could not accept it a second time, the adult ticket that I had to purchase cost over three times a student/young adult ticket. I was taken aback by the rudeness of the staff at Aircoach Terminal 1 and would be very hesitant to travel with Aircoach again.”

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Posted 2 months ago

“Ryanair booked me the wrong direction of the bus, which do not make sense with my flight. No help from Aircoach.”

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Posted 2 months ago

“8am from St Stephens Green was a no-show! Group waiting gave up after 15 minutes and had to pay for alternative transport.”

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Posted 2 months ago

“I made a mistake with my booking and I want t amend it. I bought Flexibook. I couldn't find out how to do it from your website. I rang your Belfast office and spent a very long time on the phone with a member of your staff who couldn't manage to do it either. Please help;”

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Posted 2 months ago

“10:38 from St Vincent’s to Airport didn’t arrive again this am. After 15 minutes had to take an alternative mode of transport - not the first time -totally unreliable service especially as only once an hour The live feed didn’t appear to be working correctly! One needs a reliable service - the stress of flying from Dublin airport is relying on Aircoach to get you there on time We’ve been taking your service over the years and it has deteriorated year on year -initially we got to airport from Strand Road in 20 minutes / now 702 from St Vincent’s hospital 50-70 minutes Air coach is no longer fit for purpose”

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Posted 2 months ago

“The bus driver was extremely rude. I paid for a return ticket from the airport and he didn’t accept my student card and made me pay for another ticket. I’m a student and can’t afford the adult ticket let alone having to pay for 2 tickets. You should allow students to be able to show student ID and not just a leap card. Who brings a leap card to the airport!!”

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Posted 2 months ago

“Totally incorrect real time info on app”

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Posted 2 months ago

“Every morning in Drumcondra station the 8.10 bus leaves 10 minutes early and doesn’t wait for the passengers to arrive. If it’s 8.10 on the schedule it should wait until that time to depart. I complained about this previously and they keep doing it.”

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Posted 2 months ago

“Aircoach never turned up in Cork last night at 2am. People were devastated. No warning we waited half an hour for another bus driver to tell us the driver probably never turned up. I couldn't but notice young girls on their own waiting that time of night. A disgrace would only happen in Ireland. Imagine trying to get a refund. I was trying to make a flight as so were others which I missed Shocking service.”

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Posted 2 months ago

“Got the bus from Dublin to cork on the 18th of April at 3:25PM and was the worst 4 hours of my life. The heating system was broken and was maxed on the heating. No word of a lie it was 35 degrees in the cabin and the driver could not turn it off. Multiple people (10 plus) complained to the driver and still could not turn it off. The best we got was the emergency windows on the roof opened by a 1-2 cm. For someone who has asthma this is absolutely dangerous. I almost had to get the bus driver to pull over so I could get a breath or two in, this was absolutely unsafe and unacceptable. Secondly the WiFi was not working, and I have read all over the website and bus there is free WiFi on all busses. Again this was not working. Coming all the way from Australia I don’t have reception or data on my phone as I’m in a new country and the WiFi would be very handy to arrange a pick up after the bus. Again unacceptable, I was stuck at the bus stop and had to find a shopping mall with WiFi to arrange a pick up. These facilities they operate are supposed to help out for these reasons and you can’t provide that. I’m not one to complain but I can’t believe that service was 44 euro for the two of us.”

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Posted 2 months ago

“Very poor service going to airport. 4 busses passed full and people being left unable to catch plane.”

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Posted 2 months ago

“On Apr.18th a booking was erroneously made on a return ticket line 700 instead of 702, from Dublin Airport to City Center. The tickets were for the days of May 16th and 21st. I notified immediately about the error and asked for the rectification and procedure how to do it. The reply was totally negative!!! I believe that refusing the rectification after an immediate notification, with about 20 days for the correction, is simply ludicrous to say the least… Of course I will not go on the bus and my money are lost instead of changed to the other line departing from the same location…”

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Posted 2 months ago

“We ordered tickets via the Ryanair website and were given totally random times that wasn’t any use whatsoever and no refund available. Absolutely useless and wouldn’t recommend.”

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Posted 2 months ago

“The bus 20:38 was missing. We have waited for more than half hour, and no bus has appeared.”

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Posted 2 months ago

Aircoach is rated 4.0 based on 19,142 reviews