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Aircoach Reviews

4.2 Rating 17,665 Reviews

78 %

of reviewers recommend Aircoach

Company Reviews

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 10th July 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 6.10am 700 at Radissun Blu hotel just didn’t turn up, had to wait in freezing temperatures for 30 minutes for the 6.40am bus. There’s no point in having timetables if you’re not going to provide the service.”

Posted 3 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate customers like you who provide us with valuable insights to help us improve our services. Firstly, we would like to extend our sincerest apologies for the inconvenience you had to face on the morning of the 6.10am 700 service at the Radisson Blu hotel. We understand how frustrating it must have been to wait in freezing temperatures for 30 minutes. Your feedback has brought to our attention that there was a lapse in our service provision in this instance, and we deeply regret the inconvenience caused. In order to rectify our shortcomings and improve our service, we would greatly appreciate it if you could provide us with more detailed information about your experience. Was there anything in particular that you think we could do to make things better? Your suggestions and insights will be invaluable in helping us address the issues and enhance the overall experience

Posted 3 months ago

“I was on Aircoach route 700 from the airport on Saturday, January 13. We encountered a delay in the city center due to a public march. Unfortunately, the driver seemed unaware of the situation and hadn't taken an alternative route. Eventually, all passengers had to disembark. My daughter and I, burdened with two heavy suitcases, had to walk to the nearest Dart station. I believe the driver should have been informed in advance, and a different route could have been chosen. This experience was not only an inconvenience but also a waste of our time and money.”

Posted 3 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Aircoach. We truly appreciate your honesty and apologise for any inconvenience caused during your journey on Aircoach route 700 on Saturday, January 13. We are deeply sorry to hear about the delay you encountered in the city center due to a public march, and we understand how frustrating it must have been to experience this while carrying heavy suitcases. Once again, thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and hope to have the opportunity to better serve you in the future.

Posted 3 months ago

“I’m my opinion aircoach is pretty useless when it comes to travelling direct to the airport. In this instance I’m referring to the cork to Dublin airport route. People travelling from the other end of the country to go to Dublin airport is horrible enough, but the does is not even direct. It goes into Dublin City first not taking into consideration anyone that need to catch a flight. I’m about to miss my flight because of this. If I could give no stars I would.”

Posted 3 months ago

Dear [Reviewer],Thank you so much for taking the time to share your feedback about your experience with Aircoach. We truly appreciate your honesty and it's always valuable for us to hear from our customers. We sincerely apologize for the inconvenience you experienced during your trip from Cork to Dublin airport. We understand how important it is for travelers to have a seamless and direct journey, especially when catching a flight. We are sorry for any stress or frustration caused by our current routing through Dublin City. We would like to learn more about your specific situation and how we can improve our services. Could you please provide us with more details on what we can do better to cater to passengers in your situation? Your suggestions and input are highly appreciated as we constantly strive to enhance our customers' experience. Thank you once again for sharing your valuable feedback. We are committed to taking your comments on board and making the necessary improvements to better serve our passengers. If there is anything else you would like to share or discuss, please feel free to reach out to us. We value your input and look forward to hearing from you.

Posted 3 months ago

“I bought a flexi ticket and when I tried to change the hour i was charged for it. I talked to HELEN on the phone and she was extremely rude talking to me when she was not even able to give me an answer. Really bad experience after many years using this service”

Posted 3 months ago

Dear Gonzalo, Thank you so much for taking the time to provide us with your feedback about your recent experience with Aircoach. We sincerely appreciate your valuable input. We would like to apologize for the inconvenience you encountered when trying to change the hour on your flexi ticket. It is truly disheartening to hear that you had such a negative encounter with our representative, Helen. We have taken note of your concerns and will address this issue to ensure that it does not happen again in the future. We are genuinely sorry that your longstanding relationship with our service was tarnished on this occasion. We value your support throughout the years and want to make things right. In order to improve your experience, we kindly ask you for suggestions on how we can rectify the situation and enhance our service to meet your expectations. Once again, thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.

Posted 3 months ago

“14.30 aircoach 700 did not turn up opposite Talbot Hotel until 15.00”

Posted 3 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Aircoach. We genuinely appreciate your effort in sharing your thoughts and concerns. We apologise for the inconvenience caused by our service on the 14.30 Aircoach 700, which did not arrive until 14:42 at the stop opposite Talbot Hotel due to circumstances outside our control. We understand that this delay disrupted your plans and we deeply regret any frustration or inconvenience it may have caused. We constantly strive to improve our services, and customer feedback is instrumental in driving these improvements. In light of this, we would greatly appreciate your suggestions on how we can enhance our service to prevent similar incidents from occurring in the future. Your input will play an essential role in helping us implement necessary changes and ensure a more efficient and reliable experience for all our passengers.

Posted 3 months ago

“Have booked to go away in July 2024 - 7 months away. Was looking to change the destination of my first ticket derry -belfast instead of derry -dublin but still coming back the same way. Wasnt looking for any difference in price just a change within 5 days of booking and no help at all. Think this is ridiculous.”

Posted 3 months ago

Dear Rory, Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate customers like you who provide valuable insights into their journey. We sincerely apologise for any inconvenience caused by the lack of assistance you received when trying to change the destination from Derry to Belfast instead of Derry to Dublin,. We understand how frustrating it must have been for you. Once again, thank you for bringing this to our attention. We look forward to hearing from you and working towards resolving any dissatisfaction you may have experienced.

Posted 3 months ago

“Really unreliable. Rarely comes on time or at all. Buses cancelled with no indication on the timetable.”

Posted 3 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your honesty and letting us know about the issues you encountered. Firstly, we would like to sincerely apologize for the inconvenience caused by our unreliable service. We understand how frustrating it can be when buses do not come on time or are cancelled without any indication on the timetable. This is certainly not the level of service we strive to provide to our customers, and we are genuinely sorry for any inconvenience caused. We value your feedback as it helps us identify areas of improvement. We would love to hear more about your specific experience and understand how we can make things better. Is there anything specific that you believe we could do to enhance the reliability of our service? Your insights will be invaluable in ensuring a more efficient and dependable service for all our customers. Once again, we sincerely apologize for the inconvenience you experienced and thank you for bringing it to our attention. We look forward to hearing from you and working towards a better experience for all. Best regards, Aircoach Team

Posted 3 months ago

“The signage for your bus stop is hard to notice on exiting Belfast intl. Directed by airport staff to the incorrect more obvious bus stop right outside the airport door. Missed your bus to Derry. Spoke with one of your drivers on the Dublin bus. Was told that the signage issue was previously flagged up and nothing done about it.”

Posted 3 months ago

Thank you for drawing this to our attention. We will get our team at Belfast international airport to look into this. the bus stop for Aircoach is in the coach park at bay 3

Posted 3 months ago

“I travelled from Dublin Airport on 28.12.23 around 5pm to Stillorgan. (700 service to Leopardstown). The staff at the ticket booth were polite and helpful. The driver on the other hand was rude and obstructive. I was also surprised that while there was a digital display of the time there was none detailing the itinerary and planned stops. (Even third world countries have this these days on transport vehicles). The driver did not announce the name of any upcoming stops. One young female passenger intended to get off at RTE. When she approached the driver after he whizzed straight past, she pointed out that the information on your website specifies this is a stop. He threw his arms in the air and said "I'm not responsible for knowing where you want to get off". A few minutes later the same thing happened to a young male passenger, the driver informed him he would have to walk back about 15 minutes to his intended stop. It is winter and it was a dark and rainy night. Neither of these passengers were Irish. I found the incidents very embarrassing as an Irish person; so much for Irish hospitality and the great "Irish welcome"!! I'm sure the driver will remember me alighting from the coach as I turned to him and said "I would normally say thank you but I won't as you are just so rude". He retorted "Ah well, don't bother". I hope he doesn't have a passport to travel abroad and deliver his rude attitude in other countries.”

Posted 3 months ago

Dear Patricia, We appreciate you taking the time to share your experience of Aircoach with us. We are sorry to hear that your journey was not up to our usual high standards and that the driver was rude and obstructive. Additionally, we understand that it can be difficult knowing when to get off when there is no digital display with the itinerary and planned stops. We understand it must have been difficult and embarrassing for both young passengers who had to walk back after being whizzed past their intended stop due to the driver's attitude. We would love to hear from you regarding how we can make things better for Aircoach passengers. Your feedback is incredibly valuable to us and we do take it into consideration when making important decisions. Once again, thank you for taking the time to provide your feedback.

Posted 3 months ago

“Firstly the bus was late and he didn’t greet us. He opened the luggage hold without saying a word. Then ran back inside to check tickets, fair enough. Driver was extremely rude when I showed him my ticket. I used my student leap card to pay for the ticket online but didn’t have it when the bus arrived. I showed him my leap account which said I had a valid Young Adult Leap card with money on it. I also showed him my college student card. He was just so rude about the whole thing huffing and rolling his eyes and not listening to anything I was saying. Didn’t even give me the option of buying a return and forced me to pay for an adult single. I did read the terms and conditions but I had all my proof there and you can’t even buy a ticket without a student leapcard number. I was just ignored from the get go treating me like a belligerent small girl. All in all it’s been a really negative start to my trip and It’s made me very anxious. I’m honestly not one to complain about things, especially not on customer service because I understand people can have bad days. This just really stressed me out. As I said, I read the terms and conditions so I know ye it’s not refundable but is there any chance I could get a refund on my return ticket for the way home. I will not be using my ticket after todays experience.”

Posted 3 months ago

We are sorry to hear this situation has occurred. Please email info@aircoach.ie & this will certainly be investigated. Sorry for any inconvenience.

Posted 3 months ago

“For the third time, I booked a ticket and then the bus did not show up. Neither did the next bus. I had to take a taxi with other people who were waiting for the Aircoach.”

Posted 3 months ago

Thank you for sharing your experience with us. We sincerely apologize that your third experience with Aircoach did not go as planned. It is troubling to hear that the bus did not show up and that you had to take a taxi. We are very sorry for the inconvenience caused. We have spoken to you via email and offered a refund for the affected journey on the 22/12/23

Posted 3 months ago

“I am a Senior Citizen, with free travel permit. I was not able to make a booking. I use Aircoach frequently, and have always had my travel permit accepted. I was told there was a way that enabled senior citizens to book. I could not find it.”

Posted 3 months ago

Dear Aidan, Thank you so much for taking the time to provide us with your feedback. We are truly sorry to hear that you were not able to make a booking with your free travel permit. We understand that senior citizens need to be thoroughly accommodated, Being a Private company we off the Free Travel Pass on all of our routes excluding Belfast to Dublin. This options can be found in our select passengers drop down screen

Posted 3 months ago

“Driver was extremely aggressive towards me, very unprofessional, left me fearing for my safety ( I was the last to disembark). Had radio blaring the whole journey so much you could hear through noise cancelling headphones. His language was appalling. I have never been treated so badly by anyone in my life.”

Posted 3 months ago

Dear Customer, Thank you for bringing this to our attention this is behaviour that is not tolerated by Aircoach from any driver/employee. Our customer service team have received your email and your complaint has been logged with a customer service agent replying to you. Please accept our apologies at this time while our management team investigate your complaint.

Posted 3 months ago

“My son went to glasthule this morning 6th January to get the 5.07 air coach. The bus sped past at 5.01 as he was parking the car. What’s the point of having a service that is too infrequent anyway and then departs earlier than the allocated time.”

Posted 3 months ago

Thanks for your feedback, Bridget! We're sorry for what happened and appreciate that you took the time to let us know about your experience. What can we do to provide you and other customers with a more reliable service?

Posted 3 months ago

“Very bad , always late always , you can not rely on air coach”

Posted 4 months ago

Thank you for taking the time to provide your honest feedback of Aircoach. We sincerely apologise for your experience and we understand how frustrating it must have been when Aircoach is delayed. We are committed to offer the best possible experience to our customers, but our schedule might change due to unforeseen circumstances such as traffic conditions. We advice our customer to add 1 hour extra time to their travel to account for unforeseen circumstances.

Posted 3 months ago

“The bus arrived 36 minutes late. I just made the last call for my flight.”

Posted 4 months ago

Thank you so much for letting us know about your experience with Aircoach. We appreciate your taking the time to share your review with us. We are sorry to hear that the bus arrived 36 minutes late. We usually suggest our customers to add at least 1 hour extra time to account for unforeseen circumstances.

Posted 3 months ago

“Nothing updated - disgraceful”

Posted 4 months ago

Thank you so much for taking the time to let us know about your experience with Aircoach. We apologise that nothing was updated and that you found it to be "disgraceful". We understand how frustrating this must have been and appreciate your feedback. Please let us know what could have been done to make this experience better for you moving forward.

Posted 3 months ago

“I was on the 10pm bus from the airport to the city centre. The driver was extremely rude to elderly passengers who happened to be first timers in Dublin - not the best welcome. The driver was saying he will announce the stops, albeit without a microphone, and one should shout yes if getting off there. Surely there’s a better way of doing this like adding a screen to display the upcoming stops and/or a recorded audio to announce the stops like other normal buses.”

Posted 4 months ago

Thank you for taking the time to share your experience and letting us know how we can do better. We sincerely apologize for the rude behavior you have encountered from the driver. We understand your concerns regarding a better way of doing the announcement of the stops. We would appreciate your feedback on how we can make it better and make your trip more enjoyable. Thank you again for sharing your experience with Aircoach.

Posted 4 months ago

“Pathetic service received from your bus service . Could I kindly have an email address . I have sent the mail to city link who has now referred me to you”

Posted 4 months ago

Thank you so much for taking the time to share your experience with Aircoach, Beverley. We are truly sorry for the terrible service you received and we deeply appreciate you bringing this to our attention. We take all feedback seriously and believe that improvement is our duty, so please let us know how we can make your experience better in the future. We would also be grateful to hear more about what caused the poor service in the first place if you have the time. Once again, we thank you for your valued feedback and apologize for the disappointment caused.

Posted 4 months ago

“The bus stopped and left 10 minutes earlier to go to the airport. We bought our tikets for the 6:00 am journey and we arrived on the street 15 minutes in advance. We were just on the other side of the street and we saw the bus arriving and departing in less than 5 minute, at 5:50 it was already gone. The stop was so quick that we didn't have the opportunity of cross the road that it was already gone, with 10 minute in advance!”

Posted 4 months ago

Thank you very much for taking the time to share your experience with us here at Aircoach. Your feedback has been extremely important to us and we will work on finding ways to improve our services for our customers. If you have any suggestions which you think would be helpful for us, we would really appreciate you letting us know. Thank you for your valued feedback.

Posted 4 months ago

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Aircoach is rated 4.2 based on 17,665 reviews