Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

“Is there no direct from Galway. Why has it 2 stops in Athlone. Got 14.15 from Galway before Christmas and didn’t arrive at the airport until 18.05”

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Posted 4 months ago

Thank you so much for letting us know about your experience with Aircoach. Thank you for taking the time to share your feedback - we really value your opinion and will do our best to improve our services.

Posted 4 months ago

“Your website. I entered the requested information and then it just disappeared even though I’m on the same webpage.”

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Posted 4 months ago

Thank you so much for taking the time to let us know about your experience with Aircoach. I apologize that you encountered difficulty entering the requested information. Could you please provide insight on how to make things better?

Posted 4 months ago

“Paid extra for "Flexibook" to allow amendment 1 hr before departure, stated time of departure 13:45 from Dublin airport. Tried to amend at 12:30 website won't allow change. Spoke to call centre. Apparently as the bus starts at 13:20 in Dublin city centre this is the cut off time not the departure time from Dublin airport!. Clearly misleading information on your website and flexi booking isn't what it is claimed to be.”

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Posted 4 months ago

Thank you Jon for taking the time to share your experience. We apologize sincerely and regret any inconvenience caused. We understand that you paid extra for the ‘Flexibook' service but were unable to amend your booking 1 hour before departure due to our website not allowing the changes. We can also understand the confusion causes by the departure time from Dublin airport being listed differently from Dublin city center start time. We are very sorry that the misleading information on our website and the ‘Flexibook’ service didn’t work out in your favour. May we request you to let us know how we could have handled it more effectively? Your feedback is invaluable for us to learn and improve our services better. Thank you.

Posted 4 months ago

“I was waiting one hour and 10 minutes this morning (22 December from 7.50am) on O’Connell Street before any air coach arrived. I called the office several time, one man told me that the coaches run every 30 minutes at that hour of the morning (not according to your website or your timetable). When the coach finally arrived the driver was rude and only let people who had booked on line on board (despite their being at least 7 empty seats for the remainder of the journey). The wait time was ridiculous when you are servicing people catching flights - I will avoid this ‘service’ in future and would recommend everyone else to use a reliable route to the airport instead. It is such an awful start to any holiday.”

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Posted 4 months ago

Thank you [Name] for taking the time to share your experience with us. We appreciate your feedback and apologize for what happened. It is very concerning to hear that the wait time was excessive and that the driver was rude to other customers. We are very sorry that this was the start to your holiday, and we want to make sure that such a situation does not happen again. Can you please let us know more about what happened and how we can make things better for everyone?

Posted 4 months ago

“That was the first I tried Aircoach. The service is unreliable; the bus was about 30 minutes late! I almost missed my flight! Never again!”

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Posted 4 months ago

Thank you for sharing your experience with Aircoach. We apologize for the inconvenience of having to wait 30 minutes for the bus, and we understand that such an unfortunate experience might make you reconsider using our services again. We appreciate you taking the time to let us know how we can improve our services. We would love to hear more about your experience, so could you let us know what went wrong, and how can we make things better next time? We hope to have the chance to make up for this situation in the future. Thank you once again for your review.

Posted 4 months ago

“I booked online, searching for bus times departing after 1pm. A result appeared for a bus departing at 1:05 at Derry and arriving at 2:45 at Belfast. I booked this ticket and only seconds after booking, I double checked to make sure the bus wasn’t for 1am and turns out it was. I rang customer service straight away and explained the situation. They said they would move me to a different time but 1pm that day was booked out and the following buses were also booked out, only offering a bus early in the morning that would not suit my plans. I kindly asked for a refund even though it was my mistake, considering I am a regular customer who has travelled with aircoach many times this year and I usually book flexi-plus. The customer service lady was very rude and not very understanding of my situation. She would not refund me or even offer me credit that I could put towards a future journey, since I travel regularly. I understand it was my mistake that I realised straight away but the website was misleading as I had searched for buses departing after 12midday. Very disappointing as a regular customer. Considering other alternatives for future journeys.”

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Posted 4 months ago

Unfortunately, our tickets are non-refundable as per the T&Cs agreed when purchasing a ticket online. Refunds will only be given if Aircoach has not provided the service booked. We apologise for any inconvenience. Customers are reminded to check there booking before completion.

Posted 4 months ago

“I take the Aircoach between Dublin and Cork quite regularly. Drivers are always pleasant, safe, punctual and the buses clean. This morning however, the driver was rude and impatient to a number of passengers. I sent email with details to company.”

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Posted 4 months ago

Thank you so much, Fin, for taking the time to provide us with such valuable feedback about your Aircoach experience. We are so sorry to hear that you had such a negative experience with the driver. We take customer service and the experience of our passengers seriously, and this is definitely not the experience we strive to provide. We appreciate you bringing this to our attention and offering us the opportunity to make things better. If there is anything we can do to make up for this incident, please do share. Thank you again for your lovely feedback.

Posted 4 months ago

“The toilet was closed all the way to Belfast what happen if you have an emergency???”

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Posted 4 months ago

Any journey under 3 hours, toilets are not provided. Customer are made aware of this and if any unexcepted issues occur, alternative options will be in place. Thank you for your feedback.

Posted 4 months ago

“very chaotic boarding for bus bound to Belfast 13:50 26 Dec, no even proper sign bus is actually for Belfast ,unless you ask , very rood staff Service is going downhill thats for sure”

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Posted 4 months ago

Hi Ben. Thank you for reaching out if you would email your concerns to info@aircoach.ie we can have a look at things for you

Posted 4 months ago

“Terrible service from driver from Aston quay to Cork on December 26th at 12:00. Driver behaviour towards me in front of other passengers was just unnecessary. Me and another men arrived at the bus stop at 11:59-12:00. The driver was still putting the passenger luggage in the compartment. The man in front of me got in the bus, no problem. When it was my turn he asked me: “ what’s the story?” And I said I was going to Cork. He asked me if I had a ticket and I said yes! It was then when he started telling me that I supposed to be in the stop 10min earlier (which is ok), and that he sold a few tickets and he needed to check if he had seats left for me….but he was telling me that in an aggressive way and very loud. He could have avoided that if he knew how to talk to people. He then checked if there was seats available and there was 2 or more seats available. Why to make a scene? So I’m thinking he didn’t say anything to a man, but he made sure to tell me as a woman when he could have avoided all this embarrassment just being polite and checking the seats before making me feeling humiliated in front of other people. I wasn’t there 10min earlier which is my fault, but I don’t need to be treated like a kid in front of other people because the driver has an aggressive behaviour towards people. I email them Aircoach making a private complaint about the driver behaviour, but the person that was replaying only told me that I was late for the bus, making me feel like it’s all my fault and never paid attention of what I was really complaining about, which was the driver behaviour.”

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Posted 4 months ago

Hi Deborah. Thank you for your review. I am sorry for your experience but You were also advised that we would speak to the driver in question and look into things.

Posted 4 months ago

“I’m not Jolanta Kempinska. Find it disturbing that sensitive data is been mistakenly shared on review requests.”

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Posted 4 months ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 4 months ago

“Disaster… We have ti change 2 times of a different bus without and explication…”

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Posted 5 months ago

Thank you so much for taking the time to share your recent experience on Aircoach. We are sorry to hear that your journey resulted in a disaster. It must have been very frustrating being asked to change buses twice without an explanation. We appreciate your feedback and would like to take this opportunity to understand how we can make things better for you. Please share any other thoughts you may have - this feedback is essential for us in order to provide the best service to our customers. Thank you again for getting in touch!

Posted 4 months ago

“You have likely breached my privacy by sharing my name with other passengers. You have certainly breached other passengers privacy. My name is not Katie M”

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Posted 5 months ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 5 months ago

“The bus temperature was set too high and no ventilation which is not healthy was very hard to breath asked the driver he said can't change it”

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Posted 5 months ago

Thank you for taking the time to provide us with feedback on your Aircoach experience. We sincerely apologize about the uncomfortable temperature and lack of ventilation on the bus. We understand that this is not a pleasant situation and appreciate your willingness to provide us with this useful feedback. To make sure this doesn't happen in the future, we'd appreciate it if you can briefly let us know what happened that caused the discomfort, as well as your feedback on how we can make things better. We are really thankful for your help and we'd like to ensure you have a better experience going forward.

Posted 5 months ago

“You clearly have a sent an email to a different person. I will report your to the Data commissioner.”

Helpful Report

Posted 5 months ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 5 months ago

“The 12.48 at Galloping Green to Dublin Airport T1 did not turn up on time, it passed by 41 mins late with “Bus Full” on the Front, next one not due for another 2 hours. So I got 46a to the Talbot Hotel to get the Leopardstown to Airport Coach, after 25 mins and 2 no shows I, and 3 other people, shared a Taxi to the Airport costing €69 I understand it’s Christmas, but I contacted Aircoach and even though I purchased the Flexibook Plus, I was Refused a refund, the service I booked was NOT Provided. Very Disappointed”

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Posted 5 months ago

Thank you so much Karl for taking the time to share your experience with us. I am sorry about the incident that happened with the 12.48 from Galloping Green to Dublin Airport T1 - passing by 41 minutes late and putting a stop to your travels. I am also sorry to hear that despite the Flexibook Plus package you purchased, you were refused a refund, as the service was not provided as expected. We would really appreciate it if you could provide us with more details regarding your issue, so that we can try to make things better.

Posted 5 months ago

“Very Very poor punctuality.”

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Posted 5 months ago

Thank you so much for sharing your experience with Aircoach with us. We apologize for the very poor punctuality you experienced. We value and appreciate customers like you who take the time to share feedback with us. In order to make things better, can you tell us what you think could have been done differently? We’d love to hear from you and take your comments and feedback into account for the future.

Posted 5 months ago

“The bus going was freezing caused me and my partner to get sick and spend first few day in bed of our holiday”

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Posted 5 months ago

Thank you for your review of Aircoach. We are sorry to hear that the bus going was freezing and that you and your partner got sick and spent the first few days of your holiday in bed. We would like to apologize for the inconvenience and discomfort this caused you. How can we make things better for you?

Posted 5 months ago

“Yous are pricks”

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Posted 5 months ago

Thank you for your feedback Mr Anonymous. Can you tell us what could we have done to make things better for you? We would be grateful for your help in making the experience with Aircoach a better one.

Posted 5 months ago

“There were problems with the service, I took a bus from cork to Dublin City Centre and for some reason the bus took 3hrs to get there and not 4 hrs just as it's marked in the QR doc., what happened? The bus driver stopped wherever he wanted, there's not one unique stop in Dublin city, I just got confused, so I waited 'til he stopped definitely in the last stop (airport), so I bought another ticket to Dublin City and I missed my meeting with my friends, I couldn't charge my phone in the bus😞. Would be cool one stop just like Cork City.”

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Posted 5 months ago

Thank you for taking the time to provide us with your review of Aircoach. We are sorry that you experienced issues with our service and apologize for the delays and confusion caused by the bus driver. In the future, would it be helpful if we had just one unique stop in Dublin City Centre? We value your feedback and are always looking for ways to improve our services. Thank you again for being a loyal customer and letting us know your experience.

Posted 5 months ago

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