Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,325 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,325 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their inflexibility is amazing”

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Posted 6 months ago

“Aircoach drove past without stopping when I had pre booked a ticket and they refused to refund me”

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Posted 6 months ago

“I won't get any tickets next time”

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Posted 6 months ago

“Absolutely appalling service our driver is rude very abrupt to anyone enquiring as to whether it's the right bus etc no thank yous etc hard to imagine this is the land of a thousand welcomes ,this interaction might well be the first person our visitors deal with on arriving in Ireland I feel embarrassed to be Irish . Sheila Our bus was to leave at 1930 and we are departing 30 mins late ,no reason given”

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Posted 6 months ago

“Had to ring up to see if I could change my day and not even booked on a week and still 3 weeks to go before the actual day that was booked and the person I was talking to on the phone said had to be changed 48 hours after booking was made to change it to a different day.”

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Posted 6 months ago

“No stars, do not use this company. I'd booked a ticket with Aircoach to Dublin Airport. At bus stop the coach drove past, leaving me at Old Wesley, had to find alternative bus and almost missed flight. The company refused all knowledge, refused me a refund and claim I DID get on the bus.... I wish I'd had the chance! Terrible customer service, avoid.”

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Posted 6 months ago

“Awful company , no toilet in coaches , dirty and smelly inside.”

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Posted 6 months ago

“App not working and allows you complete your booking, Aircoach takes their money and then tells you it isn't working so please contact them! You have to phone, then you are told to book online only and not use the App. No notification is put on the App to warn you. This has been an ongoing problem for two months now that I know of. Awful.”

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Posted 6 months ago

“Bus was cancelled at Dublin Airport on 29 March 2025 after I disembarked from a long haul flight. I was informed that my ticket would not guarantee seat on the next bus as this was fully booked. I then had to get a taxi to catch a train to get home which has left out of pocket on expense. I will not be using this service again and will encourage my work colleagues not to use it either.”

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Posted 6 months ago

“Make sure to send people warnings about diversions, because no pop up appeared on your website, and not everyone follows you on social media.”

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Posted 6 months ago

“A declining company, driven by profit over customer satisfaction. Last coach to south Dublin now leaves Dublin Airport even before the last planes land, leaving a lot of people facing a huge taxi fare. I'm sure a couple of their routes are adequate but for a capital city their service just isn't good enough, regular enough, broad enough or reliable enough so the sooner they get replaced on some routes by a decent company the better.”

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Posted 6 months ago

“Scandaleux Je ne demande pas le remboursement des billets d'avion mais seulement le supplément (16€50) que nous avons payé pour réserver avant et être à côté l'un de l'autre.”

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Posted 6 months ago

“Dreadful service. Unreliable. Buses often cancelled and coaches are old and in poor condition”

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Posted 6 months ago

“Air vents on the bus not working and temperature and air was at an unhealthy level. Very uncomfortable”

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Posted 6 months ago

“Booked a service from Belfast to Dublin Airport. The driver did not show up. The driver who left our coach said we would be reimbursed for alternative transport. This was 3am and the only way we could get to Dublin Airport on time for our flight (we had already waited a significant amount of time for the driver) was you get a taxi. Aircoach have just said they do not refund taxi fares. So I am now £200 out of pocket for their error....I'll never book with them again”

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Posted 6 months ago

“Bus left early. I was at the platform before departure time but saw the bus driving away as I was on the escalator. Very disappointing when the next one is 2 hours away.”

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Posted 6 months ago

“The ticket I initially purchased did not get scanned in your machine which led be to buy another ticket. I didn’t select the flexi option bcoz I knew I was not gonna cancel the ticket. The mishap happened from your end and you still refuse to refund me which is simply appalling to say the least. If you can’t return ppl the extra money you are taking from them atleast fix your system so that we don’t land in a situation where I have to buy another one bcoz your stupid system phone scan the first one. I am no longer travelling with air coach after this treatment. It’s sad you are willing to lose customers rather than fix your mistakes”

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Posted 6 months ago

“The bus never arrived. I arrived to the stop in Dún Laoghaire with other passengers (around 10 people) 20 minutes earlier, and waited 30 minutes passed the time the bus was supposed to arrive. We couldn't track the bus with the app, and couldn't reach the company by phone (the phone number doesn't exist). After 30 minutes, some people called a taxi, I took the DART to the city center and then the Dublin express to the airport. It turned out to be the best option even if I had to run to catch my flight.”

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Posted 6 months ago

“I tried to change my ticket from 7:15 am to 6:30 am the same day and was told NO. I have given then one month notice and cannot believe this would be that much of a problem for them to change. I assume that they do not care very much for their customers. They could care less if you use their transportation or not!!!”

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Posted 6 months ago

“I'm finding it impossible to book tickets on your website. And when I rang your office looking for assistance I got none. It appears you can't accept bookings over the phone now!!. What a " service ".🙄”

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Posted 6 months ago

Aircoach is rated 4.0 based on 19,325 reviews