Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.14

“The bus temperature was set too high and no ventilation which is not healthy was very hard to breath asked the driver he said can't change it”

Helpful Report

Posted 5 months ago

Thank you for taking the time to provide us with feedback on your Aircoach experience. We sincerely apologize about the uncomfortable temperature and lack of ventilation on the bus. We understand that this is not a pleasant situation and appreciate your willingness to provide us with this useful feedback. To make sure this doesn't happen in the future, we'd appreciate it if you can briefly let us know what happened that caused the discomfort, as well as your feedback on how we can make things better. We are really thankful for your help and we'd like to ensure you have a better experience going forward.

Posted 5 months ago

“You clearly have a sent an email to a different person. I will report your to the Data commissioner.”

Helpful Report

Posted 5 months ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 5 months ago

“The 12.48 at Galloping Green to Dublin Airport T1 did not turn up on time, it passed by 41 mins late with “Bus Full” on the Front, next one not due for another 2 hours. So I got 46a to the Talbot Hotel to get the Leopardstown to Airport Coach, after 25 mins and 2 no shows I, and 3 other people, shared a Taxi to the Airport costing €69 I understand it’s Christmas, but I contacted Aircoach and even though I purchased the Flexibook Plus, I was Refused a refund, the service I booked was NOT Provided. Very Disappointed”

Helpful Report

Posted 5 months ago

Thank you so much Karl for taking the time to share your experience with us. I am sorry about the incident that happened with the 12.48 from Galloping Green to Dublin Airport T1 - passing by 41 minutes late and putting a stop to your travels. I am also sorry to hear that despite the Flexibook Plus package you purchased, you were refused a refund, as the service was not provided as expected. We would really appreciate it if you could provide us with more details regarding your issue, so that we can try to make things better.

Posted 5 months ago

“Very Very poor punctuality.”

Helpful Report

Posted 5 months ago

Thank you so much for sharing your experience with Aircoach with us. We apologize for the very poor punctuality you experienced. We value and appreciate customers like you who take the time to share feedback with us. In order to make things better, can you tell us what you think could have been done differently? We’d love to hear from you and take your comments and feedback into account for the future.

Posted 5 months ago

“The bus going was freezing caused me and my partner to get sick and spend first few day in bed of our holiday”

Helpful Report

Posted 5 months ago

Thank you for your review of Aircoach. We are sorry to hear that the bus going was freezing and that you and your partner got sick and spent the first few days of your holiday in bed. We would like to apologize for the inconvenience and discomfort this caused you. How can we make things better for you?

Posted 5 months ago

“Yous are pricks”

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Posted 5 months ago

Thank you for your feedback Mr Anonymous. Can you tell us what could we have done to make things better for you? We would be grateful for your help in making the experience with Aircoach a better one.

Posted 5 months ago

“There were problems with the service, I took a bus from cork to Dublin City Centre and for some reason the bus took 3hrs to get there and not 4 hrs just as it's marked in the QR doc., what happened? The bus driver stopped wherever he wanted, there's not one unique stop in Dublin city, I just got confused, so I waited 'til he stopped definitely in the last stop (airport), so I bought another ticket to Dublin City and I missed my meeting with my friends, I couldn't charge my phone in the bus😞. Would be cool one stop just like Cork City.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to provide us with your review of Aircoach. We are sorry that you experienced issues with our service and apologize for the delays and confusion caused by the bus driver. In the future, would it be helpful if we had just one unique stop in Dublin City Centre? We value your feedback and are always looking for ways to improve our services. Thank you again for being a loyal customer and letting us know your experience.

Posted 5 months ago

“Driver was rude with erratic driving. Seats were uncomfortable”

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Posted 5 months ago

Thank you so much for sharing your experience with us at Aircoach. We're sorry to hear that your ride with us wasn't as comfortable or pleasant as expected. We appreciate that you took the time to provide us with this feedback so we can make improvements moving forward. We regret that our driver was rude and drove erratically. Can you tell us a bit more about what you mean by this? How do you think we could have better handled the situation? Additionally, what can we do to make the seats more comfortable? Thank you again for providing us with your valuable feedback. We greatly appreciate it and will use it to ensure that all of our customers have a pleasant experience when they choose Aircoach.

Posted 5 months ago

“No me llamo John ... Soy Mujer”

Helpful Report

Posted 5 months ago

Thank you so much for your kind feedback about Aircoach, John. We really appreciate that you took the time to share your experience with us. We apologize for what happened and we’d love to know how we can make things better. For example, can you tell us what could have been done differently to make your experience more enjoyable? We value your feedback and would like to make sure that no one has this experience in the future. Thank you again for your time and input.

Posted 5 months ago

“. I traveled with my family to Belfast . The service was absolutely poor. I came from India with allowed baggage and one of the Aircoach drivers asked me pay extra charges. The driver was very rude. After we got in the bus the top ventilator was fully opened in this such a freezing weather. I wouldn’t recommend to travel in Aircoach anymore.”

Helpful Report

Posted 5 months ago

Aircoach allows a maximum of two pieces of luggage per person free of charge to be carried in the luggage compartment of the coach. Small bags may be carried on the coach which can be stored in the overhead rack. Bags cannot occupy seats on the coach.   Excess luggage or bulky items will be charged at €5/£5 per item.

Posted 5 months ago

“You rub a mk campaign and don't even bother to check names? Amateurs”

Helpful Report

Posted 5 months ago

Thank you for this detailed review of your experience with Aircoach. We truly appreciate your feedback as it is very helpful and valuable to us. We apologize for what happened and we will definitely work hard to make sure we can improve. Regarding the issue of not checking names for the ‘You rub a mk’ campaign, we would love to hear how we can make things better. Is there anything else you can suggest to help us make the improvements? Once again, thank you for your time and feedback. We look forward to hearing from you.

Posted 5 months ago

“Iam not Bennett Schmidt”

Helpful Report

Posted 5 months ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 5 months ago

“It is very often that the Aircoach arrives late... You will have to wait 20 mins minimum...”

Helpful Report

Posted 5 months ago

Dear Carmen, Thank you for taking the time to give us your feedback about Aircoach. We appreciate hearing about your experience and are sorry for any inconvenience it caused you. We understand how frustrating it can be when the Aircoach arrives late and you have to wait at least 20 minutes. Is there any way we can improve our services to make your next journey smoother? We value your input and thank you for helping us improve our services. Sincerely,

Posted 5 months ago

“30 minutes late, an absolute terrible route to the airport, really overpriced and only comes every two hours.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to review Aircoach. We appreciate your feedback about the 30 minute delay, the terrible route to the airport, the overpriced fares and the two hour wait time. We are sorry for your experience and we would like to make it up to you. What could we do to make things better for you? We would love to hear your suggestions. Thank you again for your time and feedback.

Posted 5 months ago

“Terrible service, not reliable, always late a significant amount of time. Not regular enough on routes”

Helpful Report

Posted 5 months ago

Thank you so much for your feedback about Aircoach. We genuinely appreciate you taking the time to share your experience with us. We're sorry to hear about the terrible service and unreliability you experienced. We understand how frustrating & inconvenient it is when our routes are not regular enough and our coaches are late a significant amount of time. We take pride in offering reliable and high quality transport solutions and we would love to hear how we can make your experience better. Could you please tell us more about what you think we can do to improve and make your experience more enjoyable? We're looking forward to hearing from you. Thank you again for your feedback.

Posted 5 months ago

“The bus broke down near Sallins on the 8th of Dec. I had to get a taxi to make a flight cost 80. No one from Air Coach made contact to even apologise”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to share your experience with us. We are very sorry for the break down of our bus near Sallins on the 8th of Dec. We apologize for the inconvenience it caused you to have to get a taxi to make your flight, which cost €80. We sincerely regret that no one from AirCoach contacted you following your experience to apologize. We would very much appreciate the opportunity to make things better for you. Please reach out to our team with your contact details and reference number, and we will see how we can remedy this situation. Once again, thank you for your valuable feedback, we really appreciate it.

Posted 5 months ago

“Shame of you 😠😠😠😠😠😠”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your experience with Aircoach. We're sorry to hear that you had such a negative experience, and we apologize for it. We understand how upsetting it was for you to face such issues with our service and we would love to make it up to you in some way. Could you please tell us what we can do to better your experience? We are always looking for ways to improve our service, and your feedback is invaluable. Thanks again for letting us know; we are grateful for it.

Posted 5 months ago

“Nearly half an hour too late. Not possible to track live arrival time anymore to be able to make a decision on a possible alternative mode of transport. Very rude customer service.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to provide us with your feedback about Aircoach. We appreciate the fact that you shared your experience with us and we are sorry for the inconvenience that you experienced. We understand that your bus was nearly half an hour too late and that it is not possible to track live arrival time anymore. On top of that, we apologize for the rude customer service that you received. Please let us know how we can make things better to ensure that your future Aircoach experiences will be hassle-free and enjoyable.

Posted 5 months ago

“Terrible customer service. I lost an item, had to call 3-4 times for 4 days in a row. They just could not call the driver and ask if he found it or not, they have a terrible slow system of waiting to see if any item will show up on their lost/found list…”

Helpful Report

Posted 5 months ago

Thanks for bringing your experience to our attention. We apologize that your experience wasn't satisfactory. We take pride in providing reliable customer service and we're deeply sorry that we fell short in your case. We understand how it can be annoying to call multiple times and wait for the response. We regret to hear that you lost an item and failed to follow-up. We would love to hear more about the issues that you faced so that we can make improvements to our customer service. Is there a time that you can be available so we can chat further? We value your feedback and hope to make things better for you and our other customers in the future.

Posted 5 months ago

“Very bad experience this time I faced with my travel from Dublin airport to cork city. I am not satisfied with the payment making for normal 2 baggage, as I am non European I will be definitely travelling with my luggage. Even after taking ticket extra money for luggage is not agreeable; 2 baggage and a cabin bag is normal for a person travelling to another country. More than usual can be taken for extra payment. Also The staff at Dublin airport were not in a professional manner to deal with passengers.”

Helpful Report

Posted 5 months ago

Aircoach allows a maximum of two pieces of luggage per person free of charge to be carried in the luggage compartment of the coach. Small bags may be carried on the coach which can be stored in the overhead rack. Bags cannot occupy seats on the coach.   Excess luggage or bulky items will be charged at €5/£5 per item.

Posted 5 months ago

Aircoach Reviews