Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,140 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude, stressful staff. Not interested in customer service,or dealing with the customer in a helpful manner. Unwilling to allow a customer to ask a simple question. This man should not be allowed to interface with the public I am horrified at my treatment.”

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Posted 5 months ago

“I was waiting my bus 10 minutes before the departure time and the bus never came.”

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Posted 5 months ago

“Faire très attention aux bagages en soute, les chauffeurs ne ferment pas immédiatement, et des personnes peuvent voler les bagages avant le départ du bus. Cela m'est arrivé,et la société aircoach ne veut pas visionner les images prises par la caméra du bus sans une demande de la police française, mais c'est impossible, la police ne peut rien demander en Irlande, c'est un bon moyen de ne pas reconnaître leurs défaillances.et de ne pas indemnisé.donc bien garder sa valise dans le bus même si le chauffeur n' est pas d'accord.”

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Posted 5 months ago

“Booked a day return during the red weather warning. Got email to say I be refunded in a few days and not to email. 3 weeks later, had to email. Told only get half my ticket refunded. As it was only part affected by warning. What a joke. Nothing in email to state this outcome or in T&C.”

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Posted 5 months ago

“The bus did not show up. I have also heard this story from many other people.”

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Posted 5 months ago

“Not satisfied at all. I was given false information about bus timings by one of the Aircoach staff at a Dublin Airport kiosk. Another staff member who replaced the first one was extremely rude to me. I was sick for 3 weeks and travelling for 2 days and still had to stand out in the cold for an hour waiting for a bus that I was told would be arriving in 10 minutes. It was actually going to be a 2-hour wait for the bus in total. The ticket was already purchased and no other route worked for me. I then had to take a taxi that coated me 4x more. So I not only lost the money I spent on the Aircoach ticket but also then had to spend so much more for the taxi. The response I got from customer service is that they can't refund me. How am I supposed to feel about any of this? Ridiculous service, very unhappy.”

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Posted 5 months ago

“I had booked a ticket online for the Aircoach 705X from Belfast to Dublin Airport Terminal 1 departing at 9.10am on the morning of Monday 10 February, 2025. Upon arrival, the other passengers and I quickly discovered that there were not enough seats on the coach to accommodate everyone with a ticket. Therefore, I was forced to purchase another ticket with another bus company (Dublin Express) in order to arrive at the airport on time for my flight.”

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Posted 5 months ago

“No advice, that I could find on booking for over 66 free travel”

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Posted 5 months ago

“The 4.20pm from Morehampton Road on the 5th February 2025 never showed up!”

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Posted 5 months ago

“The past two times buses never showed up . The service was so much better before you changed the timetable & altered destinations”

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Posted 5 months ago

“Cancelled service with no explanation. Refund of less than half return ticket price advised despite cost of alternative bus being another €16”

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Posted 5 months ago

“I waited at the stop in bray. 5.03am. The bus did not stop which has resulted. In me getting a taxi costing 87 euros when I had a ticket for that bus”

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Posted 5 months ago

“The 702 bus from Airport at 21:55 tonight was cancelled. Staff at the airport ticket sakes desk offered no explanation. Do Aircoach management understand how disruptive and stressful this can be for travellers, especially at night? What use is a bus service that cannot be relied on to get you home?”

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Posted 5 months ago

“Monday last week I made a booking with Aircoach for the 701 Bus on Thursday morning 7.40am to Greystones School House Ballbridge stop. I had an early flight back on Thursday morning from Manchester which arrived at 7am. I had to be at work at 9 am. When I arrived at the Terminal 1 Aercoach pick up, they told me that the bus was cancelled. No further explanation just ''wait an half an hour''. This was a very disappointing experience. They will give me my money back, that's the least they could do.”

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Posted 5 months ago

“The 14:00 route 700 to the airport didn't come. I waited at ucd and eventually realised by looking at the real time tracker that aircoach decided to skip that one and only run the 13:30 and the 14:30. Had to take an expensive taxi instead. Totally unreliable service. It used to be good which is a pity.”

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Posted 5 months ago

“Booked an Airport trip online on the 11am 702 from Greystones. Aircoach then cancelled the bus a day later. It sent an email that did not say cancellation or important notice in the subject line. The email looked like a receipt so I did not take notice of it. Bottom line, is that I wasted over 1 hour waiting for a bus that never came. It took two 5 minute calls to find out why I was waiting. This service was good. It is now totally unreliable. No coach tracking facility. Awful communications.”

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Posted 5 months ago

“Coach was cancelled and I was advised to ctc for refund . despite 2 emails , I received no response or refund. Had to phone Aircoach myself . Exception to this bad service was Glenn who was extremely helpful and pleasant to deal with .”

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Posted 5 months ago

“Trip cancelled and can’t get through on phone or email and customer service form a nightmare”

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Posted 5 months ago

“Bus cancelled again. I'd like a refund. Staff at the stand have no appreciation of the upset and disruption this causes to customers. S. Bailey”

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Posted 5 months ago

“I was informed about the cancelled bus at 23:46 at night. the outbound of the bus should have been at 3:37. I had no other option than taking an expensive taxi to the airport! outrageous!!!”

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Posted 5 months ago

Aircoach is rated 4.0 based on 19,140 reviews