Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,150 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was unable to travel due to a mix up between identical suit cases, whip delayed me joining the bus. However, as you sold the seat to someone else I feel you should refund my fare. Fortunately both the other companies that have expresses to Belfast were much more user friendly and found an alternative Express bus which reduced my delay. I shall use them in future.”

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Posted 1 week ago

“Bus driver was extremely rude. Arrived 1 minute to the scheduled departure time. I asked him to hang on 1 minute as my friend was coming down the escalator with her bag. He said “I am already late im leaving now” and proceeded to close the door in my face leaving us both at the stop.”

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Posted 1 week ago

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Posted 1 week ago

“Bus was late initially and then driver was abrupt, rude and very unprofessional. The drive was unpleasant as his driving was erratic as if he was in a real rush to get home. Bus was clean however and if managed appropriately, this would be a good service to avail of.”

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Posted 1 week ago

“There is noone available to answer the phone on a Saturday. The website has crashed. I’m in Rome on a delayed flight trying to change my flexibook booking to Dublin. On the app it’s trying to charge me to change (even when I paid for flexibook) and even when I say I’ll accept the charge the website not working error message appears. Very disappointing Aircoach! I plan to explain to the driver this ridiculous set of circumstances and expect to be allowed on a later bus to Belfast. You need a tel no and a human being to speak to people at weekends! You can’t rely on a website or app ! And I don’t have Twitter so that isn’t an option either!”

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Posted 2 weeks ago

“I would like to revise my initial review, as new information has come to light. The second time I contacted Aircoach—using the form on their website to request a refund for my unused tickets—I received a prompt reply, which was particularly impressive given that it was a Sunday. Aircoach assured me they would process the refund, and I received it a few days later. I appreciate their responsiveness and resolution in this case, so I’m willing to give them another chance for future bus trips. However, after my first negative experience, I still wouldn’t risk booking their service when catching a flight. Reliability is critical for airport transfers, and I don’t yet feel confident enough to depend on them in that situation.”

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Posted 3 weeks ago

“I booked three seats on the 23:25 service leaving on Wednesday the 11th of june from Dublin Airport to Cork and you cancelled the service”

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Posted 1 month ago

“It’s the cheapest option from the south of Dublin, when taxi costs +70€, but that’s where the positives end. The company obviously doesn’t have consideration and sensitivity for its clients. The buses are always late, and there's no live tracking option like for other buses in Dublin. People going to the airport would have a much less stressful journey had you had it. Also, the electricity sockets don’t work… all little things that make me use your service when I have lots of time and can leave a lot ahead of my flight, which is probably 1 in 10 times.”

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Posted 1 month ago

“Bus is freezing 🥶”

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Posted 1 month ago

“I bought 4 tickets at the same time. I contacted customer service as one of our group had to travel earlier that the rest into the city centre and they would not let that one person travel on an earlier bus - all 4 had to travel together. Seems ridiculous.”

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Posted 1 month ago

“I’m traveling on 705X bus from Dublin airport to Derry. The driver was asked by several passengers during the drive to lover the radio volume but she always refused to do it. We couldn’t sleep or listen music from our devices with earphones. The driver is a young woman. That is making our journey really unpleasant. Massimo from Italy”

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Posted 1 month ago

“Not great. I chose bus for sustainability reason. But it came almost 30 mins late. I was bit stressed to miss out. Also there is no where (an app or web ) we can see the delay.”

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Posted 1 month ago

“I have made multiple attempts to book the Aircoach from Cork to Dublin Airport online, using our Public Services Free Travel Passes and despite being charged €80 and €82 against my credit card have failed to complete the booking. In my most recent attempt we were almost complete but your system stated that our FT pass numbers were incorrect, which makes no sense as we read and typed the numbers directly from the card. I also understand that if we "turn up" at the bus without a booking, we could be refused entry to the bus. It has been a very frustrating and disappointing experience. The one positive experience is that your customer service personnel that I have had dealings with have been very courteous. However we are still unable to complete our reservation.”

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Posted 1 month ago

“The information that " there is an opportunity for a comfort break at Belfast on the 705X service" is false. I've taken the Aircoach twice in the last two months for return journeys between Derry-Londonderry and Dublin Airport, and both times, the trip to Dublin had no onboard toilet or scheduled stop. Both times I've been told by the drivers that they do not do a scheduled stop or have time to accommodate this. The first time I requested a toilet break, I was told to sprint through Belfast International Airport to use the facilities before the bus departed. On my second trip, I had to rush into a Starbucks in Belfast, but since the drivers switch there, they didn’t communicate that I was using the toilet—so I had to run back to stop the bus from leaving without me. I will not be booking Aircoach again until they have a scheduled stop with a toilet or ensure there is a toilet on board the bus from Derry to Dublin and they shouldn't be putting false information on their website. No toilet for a 4 hour journey isn't right.”

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Posted 1 month ago

“I always had good experience with Aircoach but this time I didn’t feel comfortable due to Driver’s behaviour..He was very rude and unprofessional. He was talking like nonsense. Always try to make people fool. Pushing the people out by hand if someone by mistake tried to put the luggage instead of speaking. I felt very bad after seeing that. Hope it will be improved. Thanks”

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Posted 1 month ago

“Shrinking routes is retrograde... could there be an opening for others to fill the gap...”

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Posted 2 months ago

“Booked onto the 10am bus from Dalkey on Wed May 14th. Bus arrived at 10:05 but the driver told us to wait and headed off for 20 minutes! I understand the need for breaks, but a 20 min one when the bus was already late is not acceptable, so we were nearly half an hour late leaving. On the return trip, we arrived at T2 for the 15.40 Dalkey bus on Sun May 18th to discover it had been cancelled with no explanation.”

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Posted 2 months ago

“I was early to the stop but the coach was even earlier and left without us. Had to wait 30 minutes for the next one, making catching my flight super stressful. :(”

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Posted 2 months ago

“It's a coach from airport. Many people have travelled a very long distance, 24hours perhaps or more. Some on coach are elderly, other with babies, almost everyone exhausted. It is not appropriate the drivers blare loud, radio dance music. A lady asked him to turn it down, he didn't and she moved to back of bus. This music, particularly loud music, on this bus is not appropriate. I'm off to ask him to turn it down, not off, but lower it.”

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Posted 2 months ago

“Driver was very good the coach was old and it had no air conditioning the forced air flow was warm and travelling on the hottest day was very uncomfortable I was glad I was only going to Belfast I'm it certainly wasn't luxury travel 🥵🥵🥵”

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Posted 2 months ago

Aircoach is rated 4.0 based on 19,150 reviews