Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

“The driver not helpful to passengers on destinations. And the music too loud. Don't want a nightclub experience on the bus.”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and value your thoughts on our services. We apologize for the issues you encountered during your journey with Aircoach. It is disappointing to hear that the driver was not as helpful as expected in assisting passengers with their destinations. We also understand your concern regarding the loud music on the bus. We completely agree that our passengers should not have to experience a nightclub atmosphere while traveling. We will take your feedback into consideration and work towards creating a more comfortable and peaceful environment on our buses. To improve our services further, we kindly request your suggestions on how we can make things better. Your insights are valuable to us, and we want to ensure that our passengers have a pleasant and enjoyable experience with Aircoach. Please email your concerns with relevant details to info@aircoach.ie so we could investigate this. Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and implementing changes that will enhance your future journeys with us. Thank you for choosing Aircoach. Best regards, Aircoach Team

Posted 1 week ago

“Travelling from Cork to Dublin airport is never a pleasant experience, especially when travelling very early in the morning. The sits are uncomfortable and the bus is always packed. This was not the case six/five years ago. I would rather fly from Cork to avoid taking the aircoach but flights from Cork are very limited.”

Helpful Report

Posted 2 weeks ago

Dear reviewer, Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your valuable input and we apologize for any inconvenience you may have encountered. We understand that traveling from Cork to Dublin airport during early morning hours can be quite challenging, especially when faced with uncomfortable seating arrangements and overcrowded buses. We are sorry to hear that our service did not meet your expectations, especially when comparing it to your experience six/five years ago. We absolutely want to make things better for you and all our customers. We would greatly appreciate it if you could provide us with further details on how we can improve our service to ensure a more pleasant journey for you. Your suggestions and ideas are incredibly valuable to us. Once again, we sincerely thank you for your feedback and for bringing these matters to our attention. We remain committed to providing an excellent service and we look forward to addressing your concerns and making your future experiences with Aircoach more enjoyable. Warmest regards, Aircoach Team

Posted 2 weeks ago

“Got the 6am Aircoach from Cork, to Dublin , it never mentioned on the ticket that the bus went via Dublin City Center. Which services go direct from Cork to Dublin Airport. Thanks in advance”

Helpful Report

Posted 1 month ago

Dear Kathryn, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate your effort in letting us know about the issues you encountered during your journey. To address your concern regarding services that go directly from Cork to Dublin Airport, all the details about routes and timetable are available on our website Aircoach.ie.

Posted 1 month ago

“Neither your app nor mobile web booking is working. I can't buy any tickets!!!”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your effort in letting us know about the issues you encountered and we apologise for any inconvenience caused. As we are not aware of any technical issues in our booking system, we advice you to contact us via email or phone to investigate the issue further.

Posted 1 month ago

“Friday 1st March 2023 -Aircoach never came. Yes it was the friday of the snow. I rang your office and was told that it was running 20 minutes behind schedule but an hour later there was still no sign so we had to abanon our trip. Can we get a refund or credit on our account?”

Helpful Report

Posted 1 month ago

Dear Justin,Thank you so much for taking the time to provide us with your feedback about your experience with Aircoach. We truly appreciate getting insights from our customers and we're sorry for the inconvenience you faced on Friday 1st March 2023. We understand that the heavy snowfall caused significant disruptions to our service, resulting in a delay that exceeded the initial estimation. We sincerely apologize for the inconvenience caused and for the fact that you had to abandon your trip. At Aircoach, our goal is to continually improve our services, and your feedback is an invaluable part of this process. We would greatly appreciate it if you could share any suggestions or additional details on how we can make things better for you and our other passengers in the future. Again, we sincerely apologize for the inconvenience caused and thank you for bringing this matter to our attention. We look forward to resolving this issue to your satisfaction. Best regards, Aircoach Customer Support Team

Posted 1 month ago

“Actual bus service is fine for getting from point A to point B. Is very inconsistent in terms of customer service; have met a few drivers that were pleasant, but not recently. As somebody who avails of the aircoach relatively infrequently, I was not aware that the young adult fare is for online purchases only. This is completely fine, however the tone and volume of voice which the driver used communicate this fact today was not. I found the delivery unnecessarily impolite and condescending. On the journey preceding todays, a different driver was very rude in telling me that a leap card cannot be used for journeys outbound from T1. I then had to disembark the bus into a downpour of rain and pay for a ticket with cash at the booth. I am an infrequent user and was not aware of this system of purchasing tickets. I have no issue with this, but again this interaction with the driver was uncomfortable, off-putting and embarrassing. These unpleasant interactions, aside from awkward rules around purchasing tickets, will be my primary deterrent from using these services in the future.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback and apologize for the issues that you encountered during your journeys. We understand that consistent customer service is essential, and we are sorry to hear about the impolite and condescending manner in which our driver communicated the facts regarding young adult fares. We will address this issue promptly with our team to ensure that all our drivers are trained to deliver information in a respectful and courteous manner. Additionally, we apologize for the rude interaction you had with a different driver regarding the use of a leap card for outbound journeys from T1. We understand that this experience was uncomfortable, off-putting, and embarrassing for you. We will review our policies and procedures to ensure that such incidents do not occur in the future. We genuinely value your feedback, knowing that it plays a crucial role in helping us improve our services. We would like to make things better for you and all our passengers. If you have any further suggestions or specific areas where we can enhance the customer experience, please let us know. Your input is highly appreciated, and we are committed to implementing any necessary changes to provide a better overall service for our customers. Once again, thank you for bringing these issues to our attention. We hope you will consider giving Aircoach another chance and providing us with the opportunity to exceed your expectations in the future. Warm regards, Aircoach

Posted 1 month ago

“I made a booking, received payment receipt by e mail and QR code ticket. So far so good. However I was only informed I could travel only on the bus I booked after I had paid, despite reading previously on the site that if there was a flight delay and I missed my booked bus I could board a later one provided there were seats. So I didn't book the flexi. Then after this warning I opened an account, logged in hoping to manage the booking and pay the flexi but the response is that there is no booking in my name. I tried entering my name, my e mail address and booking reference number; none of them worked. So (1) I got confusing messages and (2) My booking does not appear to have registered, despite me having receipt and ticket in my possession. So I can't manage my booking.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We sincerely appreciate your valuable input, and we apologize for any inconvenience caused during your booking process. To address these concerns, we kindly request that you provide us with more details, such as your name, and booking reference number, so that we can investigate the situation further and ensure that we could find out the cause o this please email us at info@aircoach.ie Once again, we truly appreciate your feedback and apologize for any inconvenience you have experienced. We value your satisfaction as a customer, and we are committed to addressing and resolving any issues you may have encountered. We look forward to resolving this matter to your satisfaction and making your future experiences with Aircoach more enjoyable. If there is anything else we can do to assist you, please do not hesitate to let us know. Thank you for choosing Aircoach, and we hope to have the opportunity to serve you better in the future. Warm regards, Aircoach Customer Support

Posted 1 month ago

“We have just started our journey from Cork 37 minutes late. Of course, take you time. There is no people going to the Airport that can miss their flights. Perfect service, guys.”

Helpful Report

Posted 2 months ago

Dear Alisher,Thank you so much for taking the time to share your feedback with us regarding your recent experience with Aircoach. We truly appreciate it! First of all, we want to apologize for the delay you experienced at the start of your journey from Cork. We understand the importance of punctuality, especially for passengers heading to the airport with flights to catch. Rest assured, we always strive to maintain a high level of service and we are truly sorry for any inconvenience caused. In order to better serve our valued customers like yourself, we would love to hear your thoughts on how we can make things better. Is there anything specific you would suggest for improving our punctuality? We are open to any suggestions or feedback you may have. Once again, thank you for bringing this to our attention and for your understanding. We value your patronage and hope to have the opportunity to provide you with a flawless travel experience in the future. Best regards, Aircoach Customer Relations

Posted 1 month ago

“Terrible reduction in service since purchase of Airporter. One bus every two hours from Derry to Belfast international is ridiculous. No longer services Belfast City airport. Forced into using taxis or driving instead.”

Helpful Report

Posted 2 months ago

Dear reviewer, Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We truly appreciate your valuable input and apologize for the inconvenience you have faced. We understand your frustration regarding the reduction in service since our purchase of Airporter. We apologize for the inconvenience caused by the current schedule of one bus every two hours from Derry to Belfast International, which you rightly pointed out is unfavourable. We genuinely value your opinion, and we would like to know more about how we can improve our services to meet your expectations. Please let us know what specific changes you would like to see, and we will do our utmost to take them into consideration. Once again, we apologize for the frustration you have experienced and thank you for bringing these concerns to our attention. We hope to have the opportunity to make your future experiences with Aircoach a much more positive one. Kind regards, Aircoach Team

Posted 2 months ago

“The staff are lovely but the service in inadequate. A two hourly service on 703 is not what you were licensed for and please restore this to hourly x 24 hours.”

Helpful Report

Posted 2 months ago

Hi, As there is currently a shortage of drivers some of our services are reduced, we are actively trying to recruit more drivers to extend our services. We apologize for any inconvenience caused and want to assure you that we are committed to improving our service for the benefit of our customers. Please feel free to share any specific suggestions or ideas on how we can enhance our service and meet your expectations. Your continued support and input are invaluable to us, and we will take them into serious consideration during our improvement processes. Thank you once again for bringing these concerns to our attention. We are grateful to have customers like you who care about our services, and we look forward to working hard to ensure a better experience for you and our future passengers. Warm regards, Aircoach customer service team

Posted 2 months ago

“703 arrives too late for all the 7am flights. Also only runs every 2 hrs and is often full in summer”

Helpful Report

Posted 2 months ago

Hi, As there is currently a shortage of drivers some of our services are reduced, we are actively trying to recruit more drivers to extend our services. We apologize for any inconvenience caused and want to assure you that we are committed to improving our service for the benefit of our customers. Please feel free to share any specific suggestions or ideas on how we can enhance our service and meet your expectations. Your continued support and input are invaluable to us, and we will take them into serious consideration during our improvement processes. Thank you once again for bringing these concerns to our attention. We are grateful to have customers like you who care about our services, and we look forward to working hard to ensure a better experience for you and our future passengers. Warm regards, Aircoach customer service team

Posted 2 months ago

“The first 703 in the morning arrives too late for all the 7am flights. Also only goes every 2 hrs and in the summer is often full. This service was much better few years ago.”

Helpful Report

Posted 2 months ago

Hi, As there is currently a shortage of drivers some of our services are reduced, we are actively trying to recruit more drivers to extend our services. We apologize for any inconvenience caused and want to assure you that we are committed to improving our service for the benefit of our customers. Please feel free to share any specific suggestions or ideas on how we can enhance our service and meet your expectations. Your continued support and input are invaluable to us, and we will take them into serious consideration during our improvement processes. Thank you once again for bringing these concerns to our attention. We are grateful to have customers like you who care about our services, and we look forward to working hard to ensure a better experience for you and our future passengers. Warm regards, Aircoach customer service team

Posted 2 months ago

“Am presently in the trip to Dublin airport. The driver has been very courteous but there’s a huge problem with the heating. It has been such an uncomfortable journey as the problem means the heating cannot be turned down. People are very uncomfortable and even though the driver has tried to sort it out it’s baking hot…. This has been a most uncomfortable experience…..”

Helpful Report

Posted 2 months ago

Dear Michelle, Thank you so much for taking the time to provide us with your feedback about your trip . We truly appreciate your input and want to apologize for the inconvenience you experienced due to the heating issue on the bus. We understand how uncomfortable it can be when the heating cannot be adjusted. We apologize for the discomfort you and other passengers faced, but we're glad to hear that the driver was courteous in trying to resolve the issue. Please accept our apologies for making your experience less than satisfactory. We value our customers and their feedback, as it helps us improve our services. We would like to assure you that we are taking your concerns seriously and addressing the heating problem on the bus to prevent any future occurrences. If you have any further concerns or suggestions, please do not hesitate to reach out to us. We look forward to hearing from you and ensuring that your next journey with Aircoach is a pleasant one. Best regards, Aircoach Customer Service Team

Posted 2 months ago

“That’s the second time Aircoach have been significantly delayed qns this time I had to find an alternative route in the pouring rain It used to be so reliable”

Helpful Report

Posted 2 months ago

Dear Brion,Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate hearing from our valued customers like yourself. Firstly, please accept our sincere apologies for the significant delays you have encountered, especially during such inclement weather. We understand how frustrating it must have been for you to have to find an alternative route in the pouring rain. We apologize for any inconvenience this may have caused you. Aircoach has always aimed to provide a reliable and efficient service, and we are truly disappointed to hear that we've fallen short in meeting your expectations on multiple occasions. We understand how important it is for our customers to have a service they can depend on, and we take your feedback very seriously. To ensure that we address the issues you've encountered, we would greatly appreciate it if you could share any specific details or suggestions on how we can improve our service. Your input will be invaluable in helping us make the necessary improvements and prevent such issues from happening again in the future. Thank you once again for bringing this matter to our attention. We value your patronage and hope that we can regain your trust by providing you with the reliable service you have come to expect from Aircoach. Kind regards,

Posted 2 months ago

“Three buses per your time table failed to show waited 50 minutes in freezing cold waiting before I got on bus at Stillorgan Village at 18.02”

Helpful Report

Posted 2 months ago

Dear Eugene,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you faced during your journey. We understand how frustrating it must have been to wait for 50 minutes in the freezing cold at Stillorgan Village for the bus that did not arrive as per the time table. We apologize for the inconvenience caused and for any discomfort you experienced. We strive to provide a reliable and punctual service, and incidents like these are certainly not reflective of our usual standards. We take your feedback seriously, and we would like to assure you that we are working diligently to address this issue. In order to prevent such occurrences in the future, we would greatly appreciate it if you could provide us with any additional details or specific suggestions on how we can improve our service. Your insights will be invaluable in helping us make the necessary changes. Once again, we sincerely apologize for the inconvenience caused, and we thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future. Kind regards, Customer Support Team Aircoach

Posted 2 months ago

“The bus service works well and I've never had any issues with it. However, I find it frustrating that only young adult cards are accepted to earn a discount, neither student cards nor student leap cards are valid. Considering that all other forms of transport I've used accept one or both of them, its a bit ridiculous. Especially since there is no difference between the functions a student leap card and a young adult card to a 20 year old student, so very few have young adult cards. It just seems like a way for Aircoach to charge students higher prices.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback and I apologize for the inconvenience you faced regarding our payment options. We understand your frustration regarding the acceptance of only young adult cards for earning a discount, while student cards and student leap cards are not valid. We apologize for any inconvenience this may have caused. Your point about other forms of transport accepting one or both of these cards is well noted, and we understand your concerns about the pricing structure. To ensure that we can cater better to our student passengers in the future, we would love to hear more from you. If you have any specific suggestions or ideas on how we can improve our payment options and provide better discounts for students, please feel free to share them with us. Your input will be invaluable in making necessary changes and enhancing our services. Once again, we truly appreciate your feedback and understanding. If there is anything else we can assist you with, please do not hesitate to reach out. Best regards, Aircoach Team

Posted 3 months ago

“Buses are infrequent and more expensive than other options. On our way back to the airport we arrived 10min early as instructed and stood in front of the sign - bus was 5 mins early, made eye contact with me, and then just drove right past. Ended up waiting 40min in the cold watching numerous other companies go by before waving like a mad person to signal the next bus. Lost time means we will not have time to eat before flight. Would not book again.”

Helpful Report

Posted 3 months ago

Dear Danielle,Thank you so much for taking the time to share your feedback about Aircoach. We truly appreciate your honesty and are sorry to hear about the issues you experienced during your recent journey. We sincerely apologize for the inconvenience caused by the infrequent bus schedule and the higher pricing compared to other options. We understand that this must have been frustrating for you. Moreover, we are incredibly sorry for the incident where the bus arrived five minutes early and passed you by despite making eye contact. We understand how this could have left you feeling disappointed and inconvenienced, especially after having to wait an additional 40 minutes in the cold. We deeply regret the lost time and how it affected your ability to have a meal before your flight. We value your business and would like to improve your future experiences with us. Is there anything specific we can do to make things better for you? We genuinely want to address your concerns and ensure that such situations do not occur again. Thank you once again for bringing these matters to our attention. Your feedback is vital in helping us enhance our services. We hope to have the opportunity to serve you better in the future. Warm regards, Aircoach Team.

Posted 3 months ago

“On time bus. Very rude bus driver.”

Helpful Report

Posted 3 months ago

Thank you so much for taking time to let us know about your experience with Aircoach. We appreciate your feedback and apologise for what happened. It's never our intention to have customers experience things like this and we're sorry that our team didn't meet your expectations. Can you tell us more about the issues you experienced with the bus being late and the bus driver being rude? We would love to know how we can make things better for you and others in the future.

Posted 3 months ago

“Every time that I have taken an Aircoach in the last two years, the charging ports have not worked!”

Helpful Report

Posted 3 months ago

Thank you so much for your feedback on Aircoach. I really appreciate you taking the time to let me know about your experience! I'm sorry that our charging ports have not been working for you in the past two years. Can you tell me a bit more about what problems you experienced with the ports? I would really like to work together with you to figure out how to make the experience better.

Posted 3 months ago

“I made a big mistake I booked 430 instead of 1630 soihavepaidtwice”

Helpful Report

Posted 3 months ago

Aircoach Reviews