Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,249 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with the service (rather, lack of service) provided by Aircoach. I ordered and paid for a ticket, yet I never received an email with confirmation or my barcode to travel. I sent an email when I realised I wasn't given confirmation, this was ignored. I then tried to ring in the evening, only to be told there was service after 5.30. Then I went on the website, and read that calls can be made from 9.00am to 5.30pm 7 days a week. So I rang on Saturday, my day off, only to be told the helpline is only available 5 days a week, not the 7 as per website information. So, today I rang, and was told there was a glitch on the system, and I will get my money back, but there was not an option to book the ticket over the phone, and I would need to pay the fare again. I was getting pretty fed up at this stage, but, I was needing to get the Dublin Airport, believe this if you can, I have a flight booked. I was advised to go on the website, as opposed to using the app, here I hit an error 703 I think and forbidden. I then went back on the app, and there was only two times available for my date, both in the evening, and both were not suitable. The only reason I gave 2 stars was, although completely useless information I gained from my call, at least Oliver was pleasant, although early under tremendous pressure. I then rang Citylink, and an operator talked me through the booking, and I am now booked with them for the journey. If someone on a menial job performed at this standard, they wouldnt last a week. I have deleted the aircoach app, as I don't envisage using the organisation in the future.”

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Posted 1 week ago

“Bus arrived 40 min late. I gave feedback was basically told read the small print that buses can be up to an hour late. That is not obvious from the booking experience and really disappointing.”

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Posted 2 weeks ago

“Not helping at all”

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Posted 2 weeks ago

“Our bus was over 25 minutes late. When it arrived it only had room for one passenger. There was at least 18 passengers waiting!!! The driver said the next bus would arrive in 5 minutes. However a bus did arrive but on a different route. The driver kindly took us to terminal 2 at Dublin Airport and we walked to terminal 1. When you have paid for a service you don’t receive it is very disappointing. I did raise my upset by email. But got a response implying it was out of their hands, I should have got another bus. No real apology or offer of any compensation. We could have missed our flight, my friend is unwell and the walk to terminal 1 was very difficult. Not recommended at all.”

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Posted 4 weeks ago

“My bus was due and did not turn up. I asked and was told it was delayed. I then went to the kiosk to ask for a refund so that I could take a taxi for two of us. I was told there was another one in 25 minutes. This was a Dublin airport. Then the person from customer complaints said the bus did turn up - although 15 passengers can attest to this”

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Posted 1 month ago

“I have usually loved the air coach service but this time the bus never showed up and there was no communication from aircoach that the bus had been cancelled. This forced me to have to call a €40 in order to make my flight.”

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Posted 1 month ago

“Freezing temperature more like a fridge than a bus. We were told to SSHH! by the driver shortly into the ride, simply because myself and a friend were enjoying catching up and having a laugh.”

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Posted 1 month ago

“No air conditioning. Back of bus has no air”

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Posted 1 month ago

“I tried to contact them & their office was closed & they gave me no alternative method to ask an important question!”

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Posted 1 month ago

“I was unable to travel due to a mix up between identical suit cases, whip delayed me joining the bus. However, as you sold the seat to someone else I feel you should refund my fare. Fortunately both the other companies that have expresses to Belfast were much more user friendly and found an alternative Express bus which reduced my delay. I shall use them in future.”

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Posted 1 month ago

“Bus driver was extremely rude. Arrived 1 minute to the scheduled departure time. I asked him to hang on 1 minute as my friend was coming down the escalator with her bag. He said “I am already late im leaving now” and proceeded to close the door in my face leaving us both at the stop.”

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Posted 1 month ago

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Posted 1 month ago

“Bus was late initially and then driver was abrupt, rude and very unprofessional. The drive was unpleasant as his driving was erratic as if he was in a real rush to get home. Bus was clean however and if managed appropriately, this would be a good service to avail of.”

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Posted 2 months ago

“There is noone available to answer the phone on a Saturday. The website has crashed. I’m in Rome on a delayed flight trying to change my flexibook booking to Dublin. On the app it’s trying to charge me to change (even when I paid for flexibook) and even when I say I’ll accept the charge the website not working error message appears. Very disappointing Aircoach! I plan to explain to the driver this ridiculous set of circumstances and expect to be allowed on a later bus to Belfast. You need a tel no and a human being to speak to people at weekends! You can’t rely on a website or app ! And I don’t have Twitter so that isn’t an option either!”

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Posted 2 months ago

“I would like to revise my initial review, as new information has come to light. The second time I contacted Aircoach—using the form on their website to request a refund for my unused tickets—I received a prompt reply, which was particularly impressive given that it was a Sunday. Aircoach assured me they would process the refund, and I received it a few days later. I appreciate their responsiveness and resolution in this case, so I’m willing to give them another chance for future bus trips. However, after my first negative experience, I still wouldn’t risk booking their service when catching a flight. Reliability is critical for airport transfers, and I don’t yet feel confident enough to depend on them in that situation.”

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Posted 2 months ago

“I booked three seats on the 23:25 service leaving on Wednesday the 11th of june from Dublin Airport to Cork and you cancelled the service”

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Posted 2 months ago

“It’s the cheapest option from the south of Dublin, when taxi costs +70€, but that’s where the positives end. The company obviously doesn’t have consideration and sensitivity for its clients. The buses are always late, and there's no live tracking option like for other buses in Dublin. People going to the airport would have a much less stressful journey had you had it. Also, the electricity sockets don’t work… all little things that make me use your service when I have lots of time and can leave a lot ahead of my flight, which is probably 1 in 10 times.”

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Posted 3 months ago

“Bus is freezing 🥶”

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Posted 3 months ago

“I bought 4 tickets at the same time. I contacted customer service as one of our group had to travel earlier that the rest into the city centre and they would not let that one person travel on an earlier bus - all 4 had to travel together. Seems ridiculous.”

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Posted 3 months ago

“I’m traveling on 705X bus from Dublin airport to Derry. The driver was asked by several passengers during the drive to lover the radio volume but she always refused to do it. We couldn’t sleep or listen music from our devices with earphones. The driver is a young woman. That is making our journey really unpleasant. Massimo from Italy”

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Posted 3 months ago

Aircoach is rated 4.0 based on 19,249 reviews