Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,249 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 702 service has become unreliable. The journey takes too long and there is always cancellations. I got notified at 0227am that my bus at 0545am was cancelled. The service was brilliant before they had changed it. It’s quicker to get Dublin Bus and the Dart.”

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Posted 11 months ago

“Service from Clayton to airport very bad had to pay for taxi”

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Posted 11 months ago

“very poor reply i asked how can I use my points, since there's a code that must to be submitted”

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Posted 1 year ago

“I bought the ticket for 4:05 in the morning in Dun Laoghaire and planned to be at the bus stop 15 minutes earlier due to safety reasons. For my surprise, when I was walking to the bus stop, I saw it coming (the bus was 20 minutes earlier) and I literally had to run to not miss it. Another passenger did the same. The bus should come on time. I'm certain other people missed it.”

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Posted 1 year ago

“I bought flexi return tickets for aircoach Belfast to Dublin return. When I tried to change the date the system wouldn’t allow it so I had to buy two new single seats Dublin to Belfast which cost £25.49 Why am I only getting €22 refund? Thank you”

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Posted 1 year ago

“The response to my query did not address the point I made. I was only making a comment that it is unfortunate not to be able to cancel a booking regardless of whether the flexi option is purchased or not. The point is I was not looking for a refund but trying to avoid leaving a booking in place and wasting a seat that someone else could have.”

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Posted 1 year ago

“Having returned from a fantastic holiday to be greeted by a rude aircoach staff member. I will never use the bus service again. Even though I paid for the ticket online and had the QR code she got really argumentive because one of their drivers scanned my code earlier. I thought that I would have to call the Garda if she didn't allow me on the bus. Unfortunately she is unsuitable as a customer service person. On a positive note there was a toilet on the bus.”

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Posted 1 year ago

“In late June, my partner and I purchased return tickets from Dublin Airport to Shankill. We left for the airport on July 1st, the day Aircoach came out with a new schedule. Maybe someone forgot to tell the driver or maybe he just couldn't be bothered setting out an hour earlier but the bus never showed up. Trying to get in touch with Aircoach was an exercise in frustration. We ended up having to catch an "ordinary" bus to downtown Dublin, a bus that stopped at each and every stop along the way. After a 30 min. wait, we managed to get an Aircoach from Westmorland St to the airport where we just managed to catch our plane. A most frustrating, unnecessary and stressful time. An email to Aircoach was met with a weak response; the reason behind our bus not showing up was due to "operational issues" whatever that means. No offer of a refund. Very disappointing experience overall.”

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Posted 1 year ago

“The new timetables were billed as new services, but for those living in South Dublin, they are a serious deterioration in Service. They journey on the 702/703 line from Ballsbridge used take around 40 minutes. It now takes about 90 minutes. Also the price was increased significantly, even though the tolls are no longer part of journey.”

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Posted 1 year ago

“I used the Aircoach service on 08/09/24 from Derry to Dublin airport terminal 1. Booking reference number: CXLD-SYGS-OECO In Derry the driver was friendly. Then at 3am on 08/10/24 the bus arrived at Terminal 1 and I wanted to pick up my luggage. Someone had pushed one of the bags too far and it could have been easily picked up by opening the luggage compartment on the other side. When I asked to open the compartment on the other side of the bus so that I could pick up the bag, the driver or whoever he was was rude to me with a stern look and ordered me to take the bag out myself. I crawled into the compartment myself and pulled out the bag. I am not a young man, I am 61. Therefore the rating for service is 2. I was left with the feeling that I was not a local and that is why he behaved this way. If necessary, you can watch the recording from the CCTV cameras.”

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Posted 1 year ago

“A previously great service ruined. A quick and painless service that ran every hour, now can take double the time, with infrequent times, and for the second time in a month now, can’t even be reliant to turn up. I write this from a taxi as after waiting 30min for a bus, before worried I wouldn’t catch my flight.”

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Posted 1 year ago

“Your website is glitchy, takes far too long to purchase a ticket. The bus is stripped back on comfort, like the Ryanair of bus services. No tray for laptops or phones, usb connection is from the ceiling rather than the seat in front, no curtains, tiny seat that doesn’t fit me and I’m 5’ 7,- I want to sleep but there’s no headrest. Dublin express is the way to go. The driver today was very sound and patient”

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Posted 1 year ago

“So many services are cancelled at the minute. Unreliable.”

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Posted 1 year ago

“Used to be such a good service. But what used to be a 45min journey out to Dun Laoghaire (every hour on the hour) now can take close to 2 hours, with potentially a 2 hour wait for the next bus. It’s unreliable now, I have been waiting in Stillorgan since 1 o’clock, as I wrote this it’s 2 o’clock, and we’re only reaching the city centre. Potentially another hour before I get to the airport. Ridiculous.”

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Posted 1 year ago

“- Arrived late - wifi not working - no sign in Aston Quay Not a good service. Avoid!”

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Posted 1 year ago

“It takes an hour to bet to the airport before you leave the airport by the time bus visits terminal 1 and 2 about time ye offered direct bus from dublin to Belfast every few hours avoiding airport,”

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Posted 1 year ago

“The new 'improved' 702 service from Greystones/Shankill is not useable any longer. Instead of taking an hour (running every 2 hours) it takes an hour and a half and runs sometimes hourly, sometimes not at all. My husband booked a ticket for the 4:29 bus, which didn't show up until 5:10 (we found this was the 'ext bus' and his one didn't show at all- almost missed his flight and the stress added was not worth it. Its takes an hour just to get to Booterstown dart station (20 min journey at most). I can't understand why you merged the 702/703 routes and now provide a worse, unreliable service for all passengers on these routes. Going from Loughlinsown Hospital back to Dalkey and then forward again is not efficient. Please at least go back to the older timetable that we could at least rely on. Please do understand that people are going on holidays, have paid loads of money for flights and are relying on this service to be efficient and reliable. If you are neither of those things, people will stop using your service. Thank-you”

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Posted 1 year ago

“Coach arrived 30 mins late. No explanation or apology. Indeed greeted by aggressive driver insisting it was not his problem. Would have to make serious effort to be so rude and unhelpful . Nice guy at call centre in Leeds was decent but had no information, but at least was pleasant to deal with. Very surprised as normally a good service.”

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Posted 1 year ago

“They often over book busses leaving people stranded, possibly missing their flights.”

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Posted 1 year ago

“They often over book busses leaving people stranded, possibly missing their flights.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,249 reviews