Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

“Had a return journey from Cork to Dublin. Journey up 2300hrs. 7/6/24 was pleasant, driver polite and friendly, showed us where to pack bags for T1, T2 etc. Asked us all to wear our safety belts.!! Return journey Dublin-Cork 1930 14/6/24 was poor. Driver barely spoke, just about checked tickets, didn't seem to care. Unavoidable traffic problems in Dublin but no ventilation on bus, everyone was coughing after a while (dry air) wary of having a drink on bus as there is no loo. 3hrs 40min on bus with no air conditioning, no loo and no pit-stop, no communication at all from driver, very poor experience, couldn't wait to get off.!! No air conditioning, no loo on board, unfriendly driver means I will be unlikely to use this service again.😥”

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Posted 10 months ago

“VERY expensive for a large family when all the teenagers have to pay full adult fares. Also, expecting customers to name the exact time of their return bus is impractical with inbound flights often delayed for many. Lastly, some staff are rude especially at the airport arrivals pick up areas, while other staff are ill informed (one bus driver was heard advising American tourists that their US flights departed from the wrong terminal).”

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Posted 10 months ago

“The service is running late. Took 4+ times in the last couple of weeks and every time the bus is late. The drivers are stressed because of it. I have additional complication - an infant and a buggy. The stressed drivers are not helping and almost barking. Can Aircoach reconsider the timetable? Why do your drivers have to work to unrealistic schedule?”

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Posted 10 months ago

“Can you please be clearer about BUYING FROM THE DRIVER!! Would just like a return ticket from Dublin city centre, see off some people and come back. I'm hardly the only one who ever does that. Not just all this advance data rigmarole . Just straight fare info.... Can the driver sell a day return ticket at a lower price than 2 singles? What fare? That kind of useful information. Thank you!”

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Posted 11 months ago

“very bad experience, I booked ticket for going to airport on line for 14/05 8:45am , arrived at waiting point at 8:20, waited until 9:30am the bus still didn’t come, few people had to take taxi because they were going to miss their flight, I had to take taxi too because my flight time . I contacted with customer service want my money back , they told me I won’t get money back because the bus did come at 9:36, they did applied the service but I didn’t wait for it . The bus was late almost an hour of the time I booked. Would never use it again .”

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Posted 11 months ago

Thank you so much for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback and apologize for the inconvenience you faced during your recent journey. We are truly sorry for the delay in our service on the day of your travel. We understand how frustrating it must have been to wait for such a long time, which ultimately resulted in you having to opt for a taxi. We deeply regret any inconvenience caused, especially for those passengers who had to rush to catch their flights. Regarding your request for a refund, we understand your disappointment with our response. We would like to assure you that we carefully reviewed the situation, and it appears that the bus did arrive at 9:36, albeit later than originally scheduled. We understand that this did not align with your flight time, and for that, we sincerely apologize. Your feedback has been duly noted, and we are committed to addressing the issues you raised. We always strive to provide a reliable and punctual service, and we regret that we fell short on this occasion. We value your suggestion on how we can improve our service, and we would like to invite you to share any specific recommendations you may have. Once again, we apologize for the inconvenience caused and the negative impression it may have left. We hope that you will reconsider and give us another opportunity to serve you in the future. Please do not hesitate to reach out to us if you have any further concerns or if there is anything else we can assist you with. Thank you for choosing Aircoach, and we truly appreciate your feedback. Best regards, Aircoach Customer Service Team

Posted 11 months ago

“Mr.Travelon.world just gave your company a roasting on his latest vlog.”

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Posted 11 months ago

Dear Mr. Travelon.world,Thank you for taking the time to provide feedback on your recent experience with Aircoach. We sincerely appreciate your effort in letting us know about your journey and apologize for any inconvenience you encountered. We understand that you had concerns during your trip, and we take your comments seriously. We apologize for any issues you faced and regret any inconvenience caused. Your input is invaluable to us as it helps us identify areas for improvement and deliver a better service. In light of your review, we would like to kindly ask for further details regarding the specific issues you encountered. This will greatly assist us in addressing and rectifying any deficiencies within our services. We are always looking for ways to enhance the customer experience, and your feedback will be instrumental in achieving this. Once again, we appreciate your feedback and apologize for any inconvenience caused. We value your opinion and would be grateful for any additional information you can provide to help us improve. We look forward to hearing from you soon, and we hope to have the opportunity to restore your confidence in Aircoach. Best regards, Aircoach

Posted 11 months ago

“Very convenient, but the bus was supposed to come at 6:25am and didn't get to the stand until 6:45am and then would only take people with booked tickets. Problem is when I tried to book online, the page just kept refreshing and refreshing and so I was unable book. Ended up using a taxi.”

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Posted 11 months ago

“It's the second time now that I have to book a last minute taxi because the bus is very late. Also the second time I prepaid for nothing... very disappointing and stressful. I used to go with a different bus company, will go back to them even if the bus stop is way further.”

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Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We appreciate you bringing these issues to our attention and apologise for the inconvenience and disappointment it may have caused you. We understand that experiencing delays and having to book last-minute taxis can be both frustrating and stressful. We sincerely apologise for any inconvenience caused by the lateness of our bus service. This is certainly not the level of service we aim to provide our customers. We're sorry to hear that you've had a negative experience and that it has led you to consider returning to your previous bus company. We would like to understand more about your experience and how we can improve our service to prevent such issues from recurring. If you could kindly provide us with further details about your specific journey, such as the date, time, and route, it would greatly assist us in investigating the matter further. We value your feedback and would like to work towards making improvements that address the issues you have raised. Once again, thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience caused and hope that you will consider giving Aircoach another opportunity to provide you with the quality service you deserve.

Posted 1 year ago

“The driver not helpful to passengers on destinations. And the music too loud. Don't want a nightclub experience on the bus.”

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Posted 1 year ago

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and value your thoughts on our services. We apologize for the issues you encountered during your journey with Aircoach. It is disappointing to hear that the driver was not as helpful as expected in assisting passengers with their destinations. We also understand your concern regarding the loud music on the bus. We completely agree that our passengers should not have to experience a nightclub atmosphere while traveling. We will take your feedback into consideration and work towards creating a more comfortable and peaceful environment on our buses. To improve our services further, we kindly request your suggestions on how we can make things better. Your insights are valuable to us, and we want to ensure that our passengers have a pleasant and enjoyable experience with Aircoach. Please email your concerns with relevant details to info@aircoach.ie so we could investigate this. Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and implementing changes that will enhance your future journeys with us. Thank you for choosing Aircoach. Best regards, Aircoach Team

Posted 1 year ago

“Travelling from Cork to Dublin airport is never a pleasant experience, especially when travelling very early in the morning. The sits are uncomfortable and the bus is always packed. This was not the case six/five years ago. I would rather fly from Cork to avoid taking the aircoach but flights from Cork are very limited.”

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Posted 1 year ago

Dear reviewer, Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your valuable input and we apologize for any inconvenience you may have encountered. We understand that traveling from Cork to Dublin airport during early morning hours can be quite challenging, especially when faced with uncomfortable seating arrangements and overcrowded buses. We are sorry to hear that our service did not meet your expectations, especially when comparing it to your experience six/five years ago. We absolutely want to make things better for you and all our customers. We would greatly appreciate it if you could provide us with further details on how we can improve our service to ensure a more pleasant journey for you. Your suggestions and ideas are incredibly valuable to us. Once again, we sincerely thank you for your feedback and for bringing these matters to our attention. We remain committed to providing an excellent service and we look forward to addressing your concerns and making your future experiences with Aircoach more enjoyable. Warmest regards, Aircoach Team

Posted 1 year ago

“Got the 6am Aircoach from Cork, to Dublin , it never mentioned on the ticket that the bus went via Dublin City Center. Which services go direct from Cork to Dublin Airport. Thanks in advance”

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Posted 1 year ago

Dear Kathryn, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate your effort in letting us know about the issues you encountered during your journey. To address your concern regarding services that go directly from Cork to Dublin Airport, all the details about routes and timetable are available on our website Aircoach.ie.

Posted 1 year ago

“Neither your app nor mobile web booking is working. I can't buy any tickets!!!”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your effort in letting us know about the issues you encountered and we apologise for any inconvenience caused. As we are not aware of any technical issues in our booking system, we advice you to contact us via email or phone to investigate the issue further.

Posted 1 year ago

“Friday 1st March 2023 -Aircoach never came. Yes it was the friday of the snow. I rang your office and was told that it was running 20 minutes behind schedule but an hour later there was still no sign so we had to abanon our trip. Can we get a refund or credit on our account?”

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Posted 1 year ago

Dear Justin,Thank you so much for taking the time to provide us with your feedback about your experience with Aircoach. We truly appreciate getting insights from our customers and we're sorry for the inconvenience you faced on Friday 1st March 2023. We understand that the heavy snowfall caused significant disruptions to our service, resulting in a delay that exceeded the initial estimation. We sincerely apologize for the inconvenience caused and for the fact that you had to abandon your trip. At Aircoach, our goal is to continually improve our services, and your feedback is an invaluable part of this process. We would greatly appreciate it if you could share any suggestions or additional details on how we can make things better for you and our other passengers in the future. Again, we sincerely apologize for the inconvenience caused and thank you for bringing this matter to our attention. We look forward to resolving this issue to your satisfaction. Best regards, Aircoach Customer Support Team

Posted 1 year ago

“Actual bus service is fine for getting from point A to point B. Is very inconsistent in terms of customer service; have met a few drivers that were pleasant, but not recently. As somebody who avails of the aircoach relatively infrequently, I was not aware that the young adult fare is for online purchases only. This is completely fine, however the tone and volume of voice which the driver used communicate this fact today was not. I found the delivery unnecessarily impolite and condescending. On the journey preceding todays, a different driver was very rude in telling me that a leap card cannot be used for journeys outbound from T1. I then had to disembark the bus into a downpour of rain and pay for a ticket with cash at the booth. I am an infrequent user and was not aware of this system of purchasing tickets. I have no issue with this, but again this interaction with the driver was uncomfortable, off-putting and embarrassing. These unpleasant interactions, aside from awkward rules around purchasing tickets, will be my primary deterrent from using these services in the future.”

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Posted 1 year ago

Thank you for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback and apologize for the issues that you encountered during your journeys. We understand that consistent customer service is essential, and we are sorry to hear about the impolite and condescending manner in which our driver communicated the facts regarding young adult fares. We will address this issue promptly with our team to ensure that all our drivers are trained to deliver information in a respectful and courteous manner. Additionally, we apologize for the rude interaction you had with a different driver regarding the use of a leap card for outbound journeys from T1. We understand that this experience was uncomfortable, off-putting, and embarrassing for you. We will review our policies and procedures to ensure that such incidents do not occur in the future. We genuinely value your feedback, knowing that it plays a crucial role in helping us improve our services. We would like to make things better for you and all our passengers. If you have any further suggestions or specific areas where we can enhance the customer experience, please let us know. Your input is highly appreciated, and we are committed to implementing any necessary changes to provide a better overall service for our customers. Once again, thank you for bringing these issues to our attention. We hope you will consider giving Aircoach another chance and providing us with the opportunity to exceed your expectations in the future. Warm regards, Aircoach

Posted 1 year ago

“I made a booking, received payment receipt by e mail and QR code ticket. So far so good. However I was only informed I could travel only on the bus I booked after I had paid, despite reading previously on the site that if there was a flight delay and I missed my booked bus I could board a later one provided there were seats. So I didn't book the flexi. Then after this warning I opened an account, logged in hoping to manage the booking and pay the flexi but the response is that there is no booking in my name. I tried entering my name, my e mail address and booking reference number; none of them worked. So (1) I got confusing messages and (2) My booking does not appear to have registered, despite me having receipt and ticket in my possession. So I can't manage my booking.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We sincerely appreciate your valuable input, and we apologize for any inconvenience caused during your booking process. To address these concerns, we kindly request that you provide us with more details, such as your name, and booking reference number, so that we can investigate the situation further and ensure that we could find out the cause o this please email us at info@aircoach.ie Once again, we truly appreciate your feedback and apologize for any inconvenience you have experienced. We value your satisfaction as a customer, and we are committed to addressing and resolving any issues you may have encountered. We look forward to resolving this matter to your satisfaction and making your future experiences with Aircoach more enjoyable. If there is anything else we can do to assist you, please do not hesitate to let us know. Thank you for choosing Aircoach, and we hope to have the opportunity to serve you better in the future. Warm regards, Aircoach Customer Support

Posted 1 year ago

“We have just started our journey from Cork 37 minutes late. Of course, take you time. There is no people going to the Airport that can miss their flights. Perfect service, guys.”

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Posted 1 year ago

Dear Alisher,Thank you so much for taking the time to share your feedback with us regarding your recent experience with Aircoach. We truly appreciate it! First of all, we want to apologize for the delay you experienced at the start of your journey from Cork. We understand the importance of punctuality, especially for passengers heading to the airport with flights to catch. Rest assured, we always strive to maintain a high level of service and we are truly sorry for any inconvenience caused. In order to better serve our valued customers like yourself, we would love to hear your thoughts on how we can make things better. Is there anything specific you would suggest for improving our punctuality? We are open to any suggestions or feedback you may have. Once again, thank you for bringing this to our attention and for your understanding. We value your patronage and hope to have the opportunity to provide you with a flawless travel experience in the future. Best regards, Aircoach Customer Relations

Posted 1 year ago

“Terrible reduction in service since purchase of Airporter. One bus every two hours from Derry to Belfast international is ridiculous. No longer services Belfast City airport. Forced into using taxis or driving instead.”

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Posted 1 year ago

Dear reviewer, Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We truly appreciate your valuable input and apologize for the inconvenience you have faced. We understand your frustration regarding the reduction in service since our purchase of Airporter. We apologize for the inconvenience caused by the current schedule of one bus every two hours from Derry to Belfast International, which you rightly pointed out is unfavourable. We genuinely value your opinion, and we would like to know more about how we can improve our services to meet your expectations. Please let us know what specific changes you would like to see, and we will do our utmost to take them into consideration. Once again, we apologize for the frustration you have experienced and thank you for bringing these concerns to our attention. We hope to have the opportunity to make your future experiences with Aircoach a much more positive one. Kind regards, Aircoach Team

Posted 1 year ago

“The staff are lovely but the service in inadequate. A two hourly service on 703 is not what you were licensed for and please restore this to hourly x 24 hours.”

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Posted 1 year ago

Hi, As there is currently a shortage of drivers some of our services are reduced, we are actively trying to recruit more drivers to extend our services. We apologize for any inconvenience caused and want to assure you that we are committed to improving our service for the benefit of our customers. Please feel free to share any specific suggestions or ideas on how we can enhance our service and meet your expectations. Your continued support and input are invaluable to us, and we will take them into serious consideration during our improvement processes. Thank you once again for bringing these concerns to our attention. We are grateful to have customers like you who care about our services, and we look forward to working hard to ensure a better experience for you and our future passengers. Warm regards, Aircoach customer service team

Posted 1 year ago

“703 arrives too late for all the 7am flights. Also only runs every 2 hrs and is often full in summer”

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Posted 1 year ago

Hi, As there is currently a shortage of drivers some of our services are reduced, we are actively trying to recruit more drivers to extend our services. We apologize for any inconvenience caused and want to assure you that we are committed to improving our service for the benefit of our customers. Please feel free to share any specific suggestions or ideas on how we can enhance our service and meet your expectations. Your continued support and input are invaluable to us, and we will take them into serious consideration during our improvement processes. Thank you once again for bringing these concerns to our attention. We are grateful to have customers like you who care about our services, and we look forward to working hard to ensure a better experience for you and our future passengers. Warm regards, Aircoach customer service team

Posted 1 year ago

“The first 703 in the morning arrives too late for all the 7am flights. Also only goes every 2 hrs and in the summer is often full. This service was much better few years ago.”

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Posted 1 year ago

Hi, As there is currently a shortage of drivers some of our services are reduced, we are actively trying to recruit more drivers to extend our services. We apologize for any inconvenience caused and want to assure you that we are committed to improving our service for the benefit of our customers. Please feel free to share any specific suggestions or ideas on how we can enhance our service and meet your expectations. Your continued support and input are invaluable to us, and we will take them into serious consideration during our improvement processes. Thank you once again for bringing these concerns to our attention. We are grateful to have customers like you who care about our services, and we look forward to working hard to ensure a better experience for you and our future passengers. Warm regards, Aircoach customer service team

Posted 1 year ago

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