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Aircoach Reviews

4.2 Rating 17,655 Reviews

78 %

of reviewers recommend Aircoach

Company Reviews

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 10th July 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were walking up ten minutes early to our stop and saw our bus fly by that early had to wait another half an hour for a second bus that thankfully let us on but was a major inconvenience”

Posted 3 months ago

Thank you so much, Andrew, for your feedback on Aircoach! We truly appreciate you taking the time to share your experience. We understand that it was a major inconvenience when you had to wait an additional half an hour after your bus had already passed. We apologize for this and would like to know more about what we could do to improve your experience. Can you tell us more?

Posted 3 months ago

“incident with a taxi and therefore the aircoach had to stop waiting for the garda to come....no replacing aircoach ...had to walk to Pearse station -at least able to do that with my luggage)”

Posted 3 months ago

Thank you for taking the time to let us know about your experience with us. We apologize for the delays and the difficulties you had with the taxi incident. We understand it was an inconvenience to you to have to walk to Pearse Station with your luggage. We regret that we were unable to send another Aircoach, or offer you a different travel solution, as we wanted to ensure the safety of our customers. We would like to ensure that every customer has a positive experience with Aircoach and to that end, we strive for improvement.

Posted 3 months ago

“I travelled with air coach in 2023. The service was good. But this request for feedback addressed me as Kathleen Hanley which is not my name so something wrong here.”

Posted 4 months ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 4 months ago

“The bus was 15+ minutes late and 1h 15 minutes late when arrived to Athlone.”

Posted 4 months ago

Thank you for taking the time to let us know about your experience with Aircoach. We are sorry that the bus was 15+ minutes late and 1h 15 minutes late when it arrived to Athlone. We take customer feedback seriously and apologize for the inconvenience caused by the delay. We would love to hear more from you, how could we better improve and ensure that such situations do not reoccur? Your feedback is quick valuable for us and we would greatly appreciate your input.

Posted 4 months ago

“Our ticket said pickup at Terminal 2, we waited over an hour, eventually through discussion we realised we should be at Terminal 1. We had to run to Terminal 1 and barely made it, very stressful, very frustrating”

Posted 4 months ago

Thank you for taking the time to share this experience with us. We apologize for the confusion and frustration that our miscommunication caused. We are sorry that the ticket did not specify which Terminal was the terminal of departure, which made you wait longer than necessary as you discussed it. We understand that it was a stressful and frustrating experience, and we appreciate that you shared your experience with us.

Posted 4 months ago

“The journey itself was excellent no issues at all but not being able to reach Aircoach support after 6 pm was a really bad experience. My mum took the Airport to Cork bus at 5:30 and they arrived 2 hours 30 minutes late. I understand traffic could be crazy but since my mum was not having any irish cell phone I couldnt reach anyone. I tried every single Aircoach channel to reach support but it was all unavailable. This is not acceptable.”

Posted 4 months ago

Thank you for your feedback. We are sorry for what happened and would like to make up for it. It's not acceptable that your mum had to wait for the Airport to Cork bus for two and a half hours. We also would have liked to have been notified would you been able to reach us. How can we make things better from here? Do you have any suggestions that could help improve our service? We truly appreciate you taking the time to let us know about your experience.

Posted 4 months ago

“- Please provide real time bus location/arrival time information - Please make vocal and visual stop announcements in the bus - Please improve air quality in the busses”

Posted 4 months ago

Thank you so much for your feedback on Aircoach! We really appreciate that you took the time to let us know about your experience. We are sorry to hear that we do not provide real time bus location/arrival information, and that there are no vocal or visual stop announcements in the busses. We understand the inconvenience this causes and we are working to improve this. We also apologize for the poor air quality in the busses. We are looking into ways to improve this, and we would love to know what we can do to make it better. Thank you again for your feedback!

Posted 4 months ago

“I use the 700 to go to the airport. They don't have a customer service: there is an email address but they don't even open the emails. The driver skips the stops at their convenience. Impossible to see their location, and therefore impossible to know if the bus is early, on time or late. Poor organisation with tickets: I saw buses skipping the stops because the bus was full (with many people that bought the ticket on board) while others outside were waving their tickets at the driver. The card reader on board rarely works so if you don't have cash you might not be able to get the bus. I tried uncountable times with my Irish debit card, another European debit card, and the LeapCard, and it never worked. I saw it not working for other people as well, so it was not me! If you are not in a rush, I suggest you look at Moovit and/or Google Maps and see other options. Also, don't forget that there is public transport that can bring you to the airport at no additional price! The 16 and the 41 are the two buses that cross the city centre and go to the airport. Mind, though, that it is a long journey that might take one hour from O'Connell Bridge.”

Posted 4 months ago

Thank you so much for taking the time to share your feedback about Aircoach. We are very sorry to hear about your experience. It's clear that there have been some issues with customer service, skipped stops, tracking the location of buses, ticketing issues and issues with the card reader on board. We are dedicated to providing a high level of customer service, and we will address all these issues to make sure they are rectified. We truly appreciate you bringing them to our attention. We're sorry that we didn't meet your expectations and again, thank you for taking the time to provide your feedback. We would love to hear any additional feedback from you to help improve our service, as we strive to provide the best possible experience for our customers.

Posted 4 months ago

“NOT on time”

Posted 4 months ago

Thank you for taking the time to share your experience with us. We apologize for not being on time. We understand how frustrating it can be to have to wait for long periods of time. We would like to use this feedback to make sure no one else has to experience the same thing. Could you tell us what went wrong and how we can make things better for the next time?

Posted 4 months ago

“Unfortunately, my Aircoach arrived with a 5min delay to its starting point in Greystones - not a good start to the journey. To Dublin Airport he managed to add on another 20min delay which is unacceptable. The driver has to respect traffic signs and rules but does not have to slow down to let drivers from behind him pass to the front. Although there are dedicated buslanes he not always made use of them. He wanted to arrive late at destination.”

Posted 4 months ago

Thank you for taking the time to share your experience with Aircoach. We apologize for the 5 minute delay to the starting point in Greystones and the addition of a further 20 minutes to your journey to Dublin Airport. We would be grateful if you can let us know what we could have done better in order to provide you with a better experience. Your feedback is extremely valuable to us and we are always looking to improve our services. Thank you for your time.

Posted 4 months ago

“Brilliant service Only problem is there no sign on some of the seats for people with baby’s or kids?”

Posted 4 months ago

Good day! We thank you for your constructive feedback regarding Aircoach. It is much appreciated that you took a moment to share your experience with us. We apologize for any inconvenience caused by the lack of signage for seats designated for people traveling with babies or kids. We value your time and patronage and strive to make your experience even better. Is there a suggestion that you would like to offer on how we can make this possible going forward? Again, thank you for taking the time to provide your valuable feedback.

Posted 4 months ago

“Seat are cramped compared to competitors. Wouldn't get this service again.”

Posted 4 months ago

Thank you for taking the time to leave a review on your experience with Aircoach. We are sorry that you felt the seats were cramped compared to our competitors. We value your feedback and are always looking for ways to improve our service. Could you provide some more detail as to what we can do better to make your experience more comfortable? We greatly appreciate your input as it will help us to provide a better service in the future. Thank you again for your honest feedback.

Posted 3 months ago

“The driver engaged in conversation that everyone on the bus had to listen to. By the time I got off the bus and I was more than midway down the bus I knew her name, where she lived and quite a bit more of her life experiences.”

Posted 4 months ago

Thank you for taking the time to share your experience with Aircoach. We are deeply sorry that you had to experience the driver engaging in conversations that all passengers had to listen to. It is not the Aircoach experience we strive for. We apologize for the distress our service has caused. We strive to ensure all our passengers have a comfortable journey, and we are keen to learn from your experience. How do you think can we make your experience with us better in the future? Your feedback is invaluable to us.

Posted 3 months ago

“We use air coach 4-6 times a year to and fro Belfast / Dublin and have always been happy with the service. Our recent trip on the 12th Dec from Dublin, however, didn't feel up to the same standard. There was no WiFi on the coach and it felt somewhat uncomfortable in the wet weather as the driver for some reason only used his wiper blades from time to time with the large windscreen more often covered in spray. At Dublin airport the staff were quite brusque when asked where and when the coach was - after a long flight and early in the morning, this wasn't the best of customer service.”

Posted 4 months ago

“Sometimes the 700 does not come and there is no way of tracking it at all so, you never know if it will come or not. Another thing you need to change urgently is asking the poor drivers to check the tickets with a tablet. It never read the barcode straight away. If there is a queue specially when it approaches town its a nightmare. They need to check tickets, open the luggage compartment, close it...way too much time wasted.”

Posted 4 months ago

“The bus was extremely smell. Smelt like a public toilet so I’m guessing it was something to do with the on board toilet. It was very hard sitting on a two hour journey tbh. In my opinion the bus should have been switched out for another one that was fit for purpose.”

Posted 4 months ago

“Not too comfortable”

Posted 4 months ago

“Bus arrival at Glengall st was delayed by ten minutes. Immediately after departure it stopped due to an injured passenger. The first few passengers left the bus to catch the next bus . I managed to get a seat on the Translink service and just made my flight. I did not claim a refund”

Posted 4 months ago

“Very stuffy with lack of airflow.”

Posted 4 months ago

Thank you for your feedback regarding Aircoach! We really appreciate that you took the time to let us know about your experience. We apologize for not providing you with the comfort that you expected and for the very stuffy atmosphere with a lack of airflow that you experienced. We would like to make sure that you have the best experience possible when you use our service again. Can you please let us know what we can do to make things better for you? We would really appreciate it. Thank you!

Posted 4 months ago

“Had to pay in cash because they were trying to refuse money from a young Georgian family stuck in Belfast needing to get to Dublin with 100 Euro to their name and no card... they tried sending them on the bus into Belfast town even though the family spoke no English and would have had no way to know where to go... asbolutely batshit insane to not take cash in Ireland, when I got off the bus in Derry I was denied a taxi because they don't take card, denied a drink in the corner shop because they don't take card and then denied a meal in a takeaway because they don't take card but Aircoach can't take cash despite Airporter always taking cash before being bought out? Airporter was 100x better before it was bought out. Only 2 stars instead of zero because it's still the best way from Derry to Belfast int'l if you don't have a car especially when Translink is on strike. Will still use regularly, but it was so much better as Airporter before Aircoach bought them out.”

Posted 4 months ago

Thank you very much Aodhan for taking the time to share your experience with Aircoach. We are very sorry for what happened to the young Georgian family, the 705X service is cashless and card only. We would love to understand better how we can make sure this doesn't happen again. Could you tell us more about the issues you identified in the Aircoach service, such as the difference between Aircoach and Airporter before the acquisition. All your insight would be highly appreciated. Thank you in advance.

Posted 4 months ago

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Aircoach is rated 4.2 based on 17,655 reviews