Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,784 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to be a massive fan of Aircoach but my recent journey made me question that. Myself and my boyfriend booked a journey from Cork to Dublin on January 23rd 2025. We had booked the Aircoach for 2pm departure for Dublin airport, our flight was in the evening and the bus arriving at around 5 in Dublin airport would've given us time to drop our bags, get through security and board our flight. At around 2pm the acting Aircoach supervisor in Cork announced the bus would be coming soon and to have our bags and tickets ready. At 2.30pm there was no sign of the bus and people began to speculate the bus was cancelled and started panicking to get on the city link bus that was meant to leave at 2.15 The acting supervisor did nothing to calm or explain the situation and instead led us to believe the bus was still coming At almost 2.45pm the supervisor announced the bus was cancelled, with the next bus not departing until 4pm, this would’ve been too late for our flight and me and my partner had no choice but to travel 30 minutes by train back to Midleton and to drive up to Dublin. Due to this change in travel plan we were forced to pay for fuel, tolls and parking to reach Dublin just about on time for our flight, and on top of this stress Dublin airport parking was completely full and we had to park far away and get taxis to and from the airport. We along with the other passengers on the Aircoach were disgusted by how we were treated and led to believe the bus was still coming. After all this I emailed Aircoach about the matter and received no response, we are students and this situation put a financial strain on us after we had spent months saving for a holiday. We were completely disappointed by this stressful situation and would be cautious booking in the future.”

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Posted 2 months ago

“i was not offered pick up at drumahoe bus park when i booked online and only realised when i checked timetable that it was an option after i had already booked”

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Posted 2 months ago

“Twice this year -already- our family has been let down by aircoach due to timetable coaches not turning up as per schedule. This includes my son who pre bought a ticket but the coach didn’t turn up. It is insufficient to just apologise as it causes considerable inconvenience and aggravation to customers. In my son’s case he had to get a taxi at significant cost and I had to be driven, at short notice to the airport by a family member. The service is very bad - it used to be a reliable service - but no more. I could not recommend aircoach to anyone.”

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Posted 2 months ago

“Dear customer service representative, My name is Andrew Lenihan. I travelled on the 704X from Dublin Airport to Cork city yesterday Sunday 26th January at 17:30. My booking reference number was IXPW-UYIO-ISIO. The reason for my journey was to return home to Cork after undergoing bilateral inguinal hernia surgery in Germany. I was perfectly capable of travelling by my self (walking, pulling my case behind me, etc). The one thing I needed help with was lifting my case, as after the surgery I couldn't pick it up without risking injury. At luggage check in Frankfurt airport and baggage claim in Dublin airport I had no problem getting someone to assist me. Then I came to board the 17:30 (704x) Aircoach to Cork and explained my situation to the coach driver, asking him to stow my case on the bus for me. By the way, my case weighed 15kg. The driver duly loaded it for me. I sat at the front of the Aircoach as it was forecast to be rainy in cork, and I was hoping to get one of the few taxis that would likely be waiting near the bus stop, so I could complete my journey as quickly as possible. Sure enough, as the coach rounded the final corner, I could see there were 3 taxis waiting. When I got off the coach I asked the driver if he could unload my case as I'd had hernia surgery. In response he stepped toward me and asked in quick succession several versions of the following question: "why I was travelling alone with no companion to assist me?" I was taken aback by the enquiry, but explained that I was perfectly capable of travelling alone. I just needed someone to lift my case out of the bus storage area. This did not appease him. He continued to ask me questions, "how did I get my case on the plane in Germany if I can't lift it? How did I get my case from my hotel to Frankfurt airport? How did I get it off the conveyor belt at baggage claim in Dublin Airport?" His tone was irritated, his brow furrowed. This went on for minutes, all the while the rain was pouring down and other passengers were collecting their luggage and leaving. Eventually, all the taxis had been taken while I was still standing in the rain, trying to get a word in, imploring this guy to please pull out my case. When all the other passengers and their luggage was gone I shook my head in disbelief and hobbled toward the coach to somehow wrangle it out of there myself, surgery be damned. That's when he lunged in past me and pulled it out. By then, I was soaked to the skin. I'm a pretty strong man and have never needed physical assistance before. Many times in the past I'd helped other, less fortunate people, in their moment of need. I found my experience at the hands of this driver to be demeaning, as if I was a disruptive school kid. I have travelled several times with Citylink. Their drivers automatically load and unload all customers bags in the luggage compartment. This was my first experience travelling with Aircoach and based on it I am unlikely to ever want to travel with you again. I feel a duty to get the word out that there is a driver employed by Aircoach who is aggressive, threatening, belligerent and unprofessional. Basically, he shouldn't be working in a service industry. P.S. he also ran 2 red lights that I was aware of during the journey: one along the quays in Dublin and one near the Colosseum in Cork. The above is the basic contents of an email I sent to your parent company's customer service department. Honestly, the only reason I'm not giving a 1 star rating is that in their response they appeared genuinely disappointed and concerned that I'd had such a negative experience travelling with Aircoach. It gives me hope that appropriate disciplinary action may be deployed where this driver is concerned. first bus's email response to me also included a link to this survey form. Thank you for taking the time to read this, Kindest regards, Andrew”

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Posted 3 months ago

“Use this service regularly, but it has become very unreliable over the past year. I and several other passengers were left waiting for almost 1 hour at Dublin Airport T2, despite having a confirmed booking, as the coach was full when we attempted to board. called the customer service number and emailed a complaint and received no apology or explanation. Customer service shamefully tried to blame the crew on the ground.”

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Posted 3 months ago

“Poor service. Arrived 30 minutes late. Stops at too many stops. Takes a heavy traffic route. Cant rely on it.”

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Posted 3 months ago

“2 services were delayed/cancelled with no notice. There were a large group of people waiting, several decided to pay taxis instead because of no notice. I messaged on twitter and got a response nearly an hour later by which time we had managed to get to the stop with the coach. Just poor services on the live chat - too late”

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Posted 3 months ago

“I booked my ticket for Terminal 1 instead of Terminal 2 at the Dublin airport and there is no way to change it. I was told I can try and use it at the other terminal and the driver might let me on, but they might not so now I am stuck buying my ticket a second time.”

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Posted 3 months ago

“Aircoach bus cancelled 2 hours before departure, not very professional. I understand from social media that this is quite a regular thing.”

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Posted 4 months ago

“Customer Service does not exist. Live location of the bus is never anavailable (they put it on the sings but did not actually activate the service?!). The online booking is not respected: it does not give any priority. I've seen many people left at the bus stop while they were waving the online booking, because the driver let too many people without reservation on the bus, and it's not that they don't know how many people booked online. I've seen driver skipping stops, like instead of going on the bridge, at the UCD stop, the driver just went down the bridge, avoiding it. I was on that bus, I sent an email to the costumer service and I never get a reply. I have email tracker, it wasn't even opened. Service is the same as 3 years ago BUT THEY RAISED THE PRICE, of course, it all makes sense. People have to recommend it because the only other option is public transport but it does not run during the night and it will take 2 hours and half to get to the airport, while with the Aircoach is 50/60 mins. It's easy to run a business when there's no competition.”

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Posted 4 months ago

“Sometims the car does not come without any notice message , And there is no way to return the cost”

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Posted 4 months ago

“A truly sensory experience. An hour into this late night trip to Cork. Eyes burning from the stink of urine from the full toilet. I pity anyone further back. But the real clincher is the old guy behind me that was let on with a full Burger King. Having thrown the greasy bag up on our coats he’s now snoring and farting up a storm. People shouldn’t be let on with hot food. If I don’t jam a cork in one end of this guy by the time we get to our destination, it’ll be a miracle. Please, service toilets and enforce a no hot food rule.”

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Posted 5 months ago

“Aircoach drives through SANDYMOUNT now but will not stop to let passengers on/off crazy or what?”

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Posted 5 months ago

“Poor online service; trying to book a ticket, site does not let me enter starting point , only DUBLIN AIRPORT. App only allows me select single fare not return. Shabby.”

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Posted 5 months ago

“Bus is convenient to get around but customer service is terrible. On the way to Dublin from the airport, the driver scanned our ticket therefore I presumed it would be the same on the way home so when I showed the driver my QR code upside down, expecting him to scan it, he snatched my phone out my hand and turned it the other way round instead of politely asking me to show it to him. He was also rude to other customers getting on and asking general questions. Would not use this company if you are new to the country and are a nervous traveller as it adds to the stress of going to the airport, especially when you are in a new country and don’t know where abouts you are going.”

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Posted 6 months ago

“Decent buses, but abysmally slow (>7 days) costumer response, so good luck if there's any random issue...”

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Posted 6 months ago

“Changes to 701 route have made it a much poorer service. No longer goes via port tunnel and takes twice as long. Now it's better to go in a taxi than the bus. Also very awkward to purchase tickets at T1 as the card machines dont accept AIB bank cards, not sure how you can do business while not accepting one of the main banks in the country”

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Posted 6 months ago

“Just got 4.15 approx Aircoach into City..Most ignorant driver l have ever experienced..Asked him to open side to get my case which actually fell out on Street..He just stood with his back to door.Then just jumped on bus. Young Guy with beard...”

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Posted 6 months ago

“I take the Aircoah pretty often, Cork to Dublin. The journey is roughly 3h long, how come none of the socket in any of the buses aren't working. I need them to work because if they work I can work.”

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Posted 6 months ago

“Bus didn’t show up and had to get someone to drive us to the airport. Might be ok if you are coming from the airport but wouldn’t rely on Aircoach if you are trying to get to the airport on time.”

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Posted 6 months ago

Aircoach is rated 4.0 based on 18,784 reviews