Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,785 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A previously great service ruined. A quick and painless service that ran every hour, now can take double the time, with infrequent times, and for the second time in a month now, can’t even be reliant to turn up. I write this from a taxi as after waiting 30min for a bus, before worried I wouldn’t catch my flight.”

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Posted 8 months ago

“Your website is glitchy, takes far too long to purchase a ticket. The bus is stripped back on comfort, like the Ryanair of bus services. No tray for laptops or phones, usb connection is from the ceiling rather than the seat in front, no curtains, tiny seat that doesn’t fit me and I’m 5’ 7,- I want to sleep but there’s no headrest. Dublin express is the way to go. The driver today was very sound and patient”

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Posted 9 months ago

“So many services are cancelled at the minute. Unreliable.”

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Posted 9 months ago

“Used to be such a good service. But what used to be a 45min journey out to Dun Laoghaire (every hour on the hour) now can take close to 2 hours, with potentially a 2 hour wait for the next bus. It’s unreliable now, I have been waiting in Stillorgan since 1 o’clock, as I wrote this it’s 2 o’clock, and we’re only reaching the city centre. Potentially another hour before I get to the airport. Ridiculous.”

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Posted 9 months ago

“- Arrived late - wifi not working - no sign in Aston Quay Not a good service. Avoid!”

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Posted 9 months ago

“It takes an hour to bet to the airport before you leave the airport by the time bus visits terminal 1 and 2 about time ye offered direct bus from dublin to Belfast every few hours avoiding airport,”

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Posted 9 months ago

“The new 'improved' 702 service from Greystones/Shankill is not useable any longer. Instead of taking an hour (running every 2 hours) it takes an hour and a half and runs sometimes hourly, sometimes not at all. My husband booked a ticket for the 4:29 bus, which didn't show up until 5:10 (we found this was the 'ext bus' and his one didn't show at all- almost missed his flight and the stress added was not worth it. Its takes an hour just to get to Booterstown dart station (20 min journey at most). I can't understand why you merged the 702/703 routes and now provide a worse, unreliable service for all passengers on these routes. Going from Loughlinsown Hospital back to Dalkey and then forward again is not efficient. Please at least go back to the older timetable that we could at least rely on. Please do understand that people are going on holidays, have paid loads of money for flights and are relying on this service to be efficient and reliable. If you are neither of those things, people will stop using your service. Thank-you”

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Posted 9 months ago

“Coach arrived 30 mins late. No explanation or apology. Indeed greeted by aggressive driver insisting it was not his problem. Would have to make serious effort to be so rude and unhelpful . Nice guy at call centre in Leeds was decent but had no information, but at least was pleasant to deal with. Very surprised as normally a good service.”

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Posted 9 months ago

“They often over book busses leaving people stranded, possibly missing their flights.”

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Posted 9 months ago

“They often over book busses leaving people stranded, possibly missing their flights.”

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Posted 9 months ago

“We seem after many years of excellent service to a to route all Southern Dublin area coaches through the city to the Airport , which may be fine for near central city customers. However, outline Dublin passengers are asking to endure city centre pickups adding extensive time to their journey. They need to go straight to the port tunnel and avoid the 'zig and zag' and go via from South Dublin suburbs via Strand Road and 3 Area. And the reverse coming home from airport.”

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Posted 9 months ago

“A tired service, nothing been updated in years. Staff are friendl though. I'm not sure why they even claim to offer wifi. I don't think it has ever worked in 7 years of taking the belfast to dublin route.”

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Posted 9 months ago

“Buses vary in the time they arrive compared to the timetable. One time I booked a bus that did not even turn up, I was forced to wait 30 minutes for the next bus. The driver also made me buy a completely different ticket to ride that bus. Another major issue, is when I buy my tickets on the website I do not always receive my email confirmation. Forcing me to buy another ticket so I can board the bus, without the email confirmation the drivers prevent you from getting on the bus. Overall okay service with a very inconsistent and poor website.”

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Posted 9 months ago

“Cannot download the PDF to get timetables today, frustrating!”

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Posted 9 months ago

“We were in Belfast waiting for the aircoach to Dublin. The driver came and left without stopping or confirming which passengers were headed to Dublin. Left us in the cold and confused. Thankfully the supervisor managed to come after an hour and arrange for another bus he was very accommodating”

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Posted 10 months ago

“Website said this company accepted Leap card and contactless. Driver refused both at Dublin airport, backed up by another staff member. Forced to buy a ticket from a guy in a cabin - for the life of me,I couldn’t hear a word he said. This Aircoach used to be excellent, they have obviously forgotten who they are serving. The good news for me is I discovered there is another coach service and it does a very competitive airport to city centre return price.( At the moment, I am in Dublin on a weekly basis and this was a very poor experience)”

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Posted 10 months ago

“I have travelled with Aircoach many times, mostly out of necessity. I rarely leave reviews on experiences etc so I can’t understate my frustration after a number of negative experiences with Aircoach. I have experienced a number of rude staff members at Aircoach (not limited to bus driver), including an instance of a shouting match between a staff member and another customer. I note that Aircoach consistently does not leave Dublin Airport on time, if travelling definitely allow for a delay. Furthermore, I consistently find the bays at Dublin Airport extremely disorganised with little clear communication about the correct bay etc. I really hope Aircoach can work on this - especially regarding the attitude of staff members.”

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Posted 10 months ago

“I have a free travel pass and got to the airport free on returning from the airport the driver would not let me use my pass he said i needed a ticket and he made a show of me.shouting and roaring at me”

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Posted 10 months ago

“Today for the first time in 15yrs of using the Greystones afternoon service I decided to pay by Debit Card rather than cash. Firstly I was made to feel embarrassed by the female driver for not booking in advance. She then blamed AIB when both my Debit and Credit cards refused to work on the machine (cards that work perfectly everywhere else) In addition to this I'd like to say she spoke down to a family boarding the bus in front of me, for standing in the right place even though she pulled up 10ft passed them. I know anyone can have a bad day but I've noticed this driver before. Its a slightly different way of customer service.”

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Posted 10 months ago

“I take the aircoach at least one a month from Bray to T1. It has never arrived on time. Always late ..between 10 and 30 mins late. To be fair that doesnt really bother me... what does concern me is that there is no toilet facilities on the bus ... think about it.. 2 hour journey...”

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Posted 10 months ago

Aircoach is rated 4.0 based on 18,785 reviews