Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So many services are cancelled at the minute. Unreliable.”

Helpful Report

Posted 1 year ago

“Used to be such a good service. But what used to be a 45min journey out to Dun Laoghaire (every hour on the hour) now can take close to 2 hours, with potentially a 2 hour wait for the next bus. It’s unreliable now, I have been waiting in Stillorgan since 1 o’clock, as I wrote this it’s 2 o’clock, and we’re only reaching the city centre. Potentially another hour before I get to the airport. Ridiculous.”

Helpful Report

Posted 1 year ago

“- Arrived late - wifi not working - no sign in Aston Quay Not a good service. Avoid!”

Helpful Report

Posted 1 year ago

“It takes an hour to bet to the airport before you leave the airport by the time bus visits terminal 1 and 2 about time ye offered direct bus from dublin to Belfast every few hours avoiding airport,”

Helpful Report

Posted 1 year ago

“The new 'improved' 702 service from Greystones/Shankill is not useable any longer. Instead of taking an hour (running every 2 hours) it takes an hour and a half and runs sometimes hourly, sometimes not at all. My husband booked a ticket for the 4:29 bus, which didn't show up until 5:10 (we found this was the 'ext bus' and his one didn't show at all- almost missed his flight and the stress added was not worth it. Its takes an hour just to get to Booterstown dart station (20 min journey at most). I can't understand why you merged the 702/703 routes and now provide a worse, unreliable service for all passengers on these routes. Going from Loughlinsown Hospital back to Dalkey and then forward again is not efficient. Please at least go back to the older timetable that we could at least rely on. Please do understand that people are going on holidays, have paid loads of money for flights and are relying on this service to be efficient and reliable. If you are neither of those things, people will stop using your service. Thank-you”

Helpful Report

Posted 1 year ago

“Coach arrived 30 mins late. No explanation or apology. Indeed greeted by aggressive driver insisting it was not his problem. Would have to make serious effort to be so rude and unhelpful . Nice guy at call centre in Leeds was decent but had no information, but at least was pleasant to deal with. Very surprised as normally a good service.”

Helpful Report

Posted 1 year ago

“They often over book busses leaving people stranded, possibly missing their flights.”

Helpful Report

Posted 1 year ago

“They often over book busses leaving people stranded, possibly missing their flights.”

Helpful Report

Posted 1 year ago

“We seem after many years of excellent service to a to route all Southern Dublin area coaches through the city to the Airport , which may be fine for near central city customers. However, outline Dublin passengers are asking to endure city centre pickups adding extensive time to their journey. They need to go straight to the port tunnel and avoid the 'zig and zag' and go via from South Dublin suburbs via Strand Road and 3 Area. And the reverse coming home from airport.”

Helpful Report

Posted 1 year ago

“A tired service, nothing been updated in years. Staff are friendl though. I'm not sure why they even claim to offer wifi. I don't think it has ever worked in 7 years of taking the belfast to dublin route.”

Helpful Report

Posted 1 year ago

“Buses vary in the time they arrive compared to the timetable. One time I booked a bus that did not even turn up, I was forced to wait 30 minutes for the next bus. The driver also made me buy a completely different ticket to ride that bus. Another major issue, is when I buy my tickets on the website I do not always receive my email confirmation. Forcing me to buy another ticket so I can board the bus, without the email confirmation the drivers prevent you from getting on the bus. Overall okay service with a very inconsistent and poor website.”

Helpful Report

Posted 1 year ago

“Cannot download the PDF to get timetables today, frustrating!”

Helpful Report

Posted 1 year ago

“We were in Belfast waiting for the aircoach to Dublin. The driver came and left without stopping or confirming which passengers were headed to Dublin. Left us in the cold and confused. Thankfully the supervisor managed to come after an hour and arrange for another bus he was very accommodating”

Helpful Report

Posted 1 year ago

“Website said this company accepted Leap card and contactless. Driver refused both at Dublin airport, backed up by another staff member. Forced to buy a ticket from a guy in a cabin - for the life of me,I couldn’t hear a word he said. This Aircoach used to be excellent, they have obviously forgotten who they are serving. The good news for me is I discovered there is another coach service and it does a very competitive airport to city centre return price.( At the moment, I am in Dublin on a weekly basis and this was a very poor experience)”

Helpful Report

Posted 1 year ago

“I have travelled with Aircoach many times, mostly out of necessity. I rarely leave reviews on experiences etc so I can’t understate my frustration after a number of negative experiences with Aircoach. I have experienced a number of rude staff members at Aircoach (not limited to bus driver), including an instance of a shouting match between a staff member and another customer. I note that Aircoach consistently does not leave Dublin Airport on time, if travelling definitely allow for a delay. Furthermore, I consistently find the bays at Dublin Airport extremely disorganised with little clear communication about the correct bay etc. I really hope Aircoach can work on this - especially regarding the attitude of staff members.”

Helpful Report

Posted 1 year ago

“I have a free travel pass and got to the airport free on returning from the airport the driver would not let me use my pass he said i needed a ticket and he made a show of me.shouting and roaring at me”

Helpful Report

Posted 1 year ago

“Today for the first time in 15yrs of using the Greystones afternoon service I decided to pay by Debit Card rather than cash. Firstly I was made to feel embarrassed by the female driver for not booking in advance. She then blamed AIB when both my Debit and Credit cards refused to work on the machine (cards that work perfectly everywhere else) In addition to this I'd like to say she spoke down to a family boarding the bus in front of me, for standing in the right place even though she pulled up 10ft passed them. I know anyone can have a bad day but I've noticed this driver before. Its a slightly different way of customer service.”

Helpful Report

Posted 1 year ago

“I take the aircoach at least one a month from Bray to T1. It has never arrived on time. Always late ..between 10 and 30 mins late. To be fair that doesnt really bother me... what does concern me is that there is no toilet facilities on the bus ... think about it.. 2 hour journey...”

Helpful Report

Posted 1 year ago

“Had a return journey from Cork to Dublin. Journey up 2300hrs. 7/6/24 was pleasant, driver polite and friendly, showed us where to pack bags for T1, T2 etc. Asked us all to wear our safety belts.!! Return journey Dublin-Cork 1930 14/6/24 was poor. Driver barely spoke, just about checked tickets, didn't seem to care. Unavoidable traffic problems in Dublin but no ventilation on bus, everyone was coughing after a while (dry air) wary of having a drink on bus as there is no loo. 3hrs 40min on bus with no air conditioning, no loo and no pit-stop, no communication at all from driver, very poor experience, couldn't wait to get off.!! No air conditioning, no loo on board, unfriendly driver means I will be unlikely to use this service again.😥”

Helpful Report

Posted 1 year ago

“VERY expensive for a large family when all the teenagers have to pay full adult fares. Also, expecting customers to name the exact time of their return bus is impractical with inbound flights often delayed for many. Lastly, some staff are rude especially at the airport arrivals pick up areas, while other staff are ill informed (one bus driver was heard advising American tourists that their US flights departed from the wrong terminal).”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews