Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,249 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We seem after many years of excellent service to a to route all Southern Dublin area coaches through the city to the Airport , which may be fine for near central city customers. However, outline Dublin passengers are asking to endure city centre pickups adding extensive time to their journey. They need to go straight to the port tunnel and avoid the 'zig and zag' and go via from South Dublin suburbs via Strand Road and 3 Area. And the reverse coming home from airport.”

Helpful Report

Posted 1 year ago

“A tired service, nothing been updated in years. Staff are friendl though. I'm not sure why they even claim to offer wifi. I don't think it has ever worked in 7 years of taking the belfast to dublin route.”

Helpful Report

Posted 1 year ago

“Buses vary in the time they arrive compared to the timetable. One time I booked a bus that did not even turn up, I was forced to wait 30 minutes for the next bus. The driver also made me buy a completely different ticket to ride that bus. Another major issue, is when I buy my tickets on the website I do not always receive my email confirmation. Forcing me to buy another ticket so I can board the bus, without the email confirmation the drivers prevent you from getting on the bus. Overall okay service with a very inconsistent and poor website.”

Helpful Report

Posted 1 year ago

“Cannot download the PDF to get timetables today, frustrating!”

Helpful Report

Posted 1 year ago

“We were in Belfast waiting for the aircoach to Dublin. The driver came and left without stopping or confirming which passengers were headed to Dublin. Left us in the cold and confused. Thankfully the supervisor managed to come after an hour and arrange for another bus he was very accommodating”

Helpful Report

Posted 1 year ago

“Website said this company accepted Leap card and contactless. Driver refused both at Dublin airport, backed up by another staff member. Forced to buy a ticket from a guy in a cabin - for the life of me,I couldn’t hear a word he said. This Aircoach used to be excellent, they have obviously forgotten who they are serving. The good news for me is I discovered there is another coach service and it does a very competitive airport to city centre return price.( At the moment, I am in Dublin on a weekly basis and this was a very poor experience)”

Helpful Report

Posted 1 year ago

“I have travelled with Aircoach many times, mostly out of necessity. I rarely leave reviews on experiences etc so I can’t understate my frustration after a number of negative experiences with Aircoach. I have experienced a number of rude staff members at Aircoach (not limited to bus driver), including an instance of a shouting match between a staff member and another customer. I note that Aircoach consistently does not leave Dublin Airport on time, if travelling definitely allow for a delay. Furthermore, I consistently find the bays at Dublin Airport extremely disorganised with little clear communication about the correct bay etc. I really hope Aircoach can work on this - especially regarding the attitude of staff members.”

Helpful Report

Posted 1 year ago

“I have a free travel pass and got to the airport free on returning from the airport the driver would not let me use my pass he said i needed a ticket and he made a show of me.shouting and roaring at me”

Helpful Report

Posted 1 year ago

“Today for the first time in 15yrs of using the Greystones afternoon service I decided to pay by Debit Card rather than cash. Firstly I was made to feel embarrassed by the female driver for not booking in advance. She then blamed AIB when both my Debit and Credit cards refused to work on the machine (cards that work perfectly everywhere else) In addition to this I'd like to say she spoke down to a family boarding the bus in front of me, for standing in the right place even though she pulled up 10ft passed them. I know anyone can have a bad day but I've noticed this driver before. Its a slightly different way of customer service.”

Helpful Report

Posted 1 year ago

“I take the aircoach at least one a month from Bray to T1. It has never arrived on time. Always late ..between 10 and 30 mins late. To be fair that doesnt really bother me... what does concern me is that there is no toilet facilities on the bus ... think about it.. 2 hour journey...”

Helpful Report

Posted 1 year ago

“Had a return journey from Cork to Dublin. Journey up 2300hrs. 7/6/24 was pleasant, driver polite and friendly, showed us where to pack bags for T1, T2 etc. Asked us all to wear our safety belts.!! Return journey Dublin-Cork 1930 14/6/24 was poor. Driver barely spoke, just about checked tickets, didn't seem to care. Unavoidable traffic problems in Dublin but no ventilation on bus, everyone was coughing after a while (dry air) wary of having a drink on bus as there is no loo. 3hrs 40min on bus with no air conditioning, no loo and no pit-stop, no communication at all from driver, very poor experience, couldn't wait to get off.!! No air conditioning, no loo on board, unfriendly driver means I will be unlikely to use this service again.😥”

Helpful Report

Posted 1 year ago

“VERY expensive for a large family when all the teenagers have to pay full adult fares. Also, expecting customers to name the exact time of their return bus is impractical with inbound flights often delayed for many. Lastly, some staff are rude especially at the airport arrivals pick up areas, while other staff are ill informed (one bus driver was heard advising American tourists that their US flights departed from the wrong terminal).”

Helpful Report

Posted 1 year ago

“The service is running late. Took 4+ times in the last couple of weeks and every time the bus is late. The drivers are stressed because of it. I have additional complication - an infant and a buggy. The stressed drivers are not helping and almost barking. Can Aircoach reconsider the timetable? Why do your drivers have to work to unrealistic schedule?”

Helpful Report

Posted 1 year ago

“Can you please be clearer about BUYING FROM THE DRIVER!! Would just like a return ticket from Dublin city centre, see off some people and come back. I'm hardly the only one who ever does that. Not just all this advance data rigmarole . Just straight fare info.... Can the driver sell a day return ticket at a lower price than 2 singles? What fare? That kind of useful information. Thank you!”

Helpful Report

Posted 1 year ago

“very bad experience, I booked ticket for going to airport on line for 14/05 8:45am , arrived at waiting point at 8:20, waited until 9:30am the bus still didn’t come, few people had to take taxi because they were going to miss their flight, I had to take taxi too because my flight time . I contacted with customer service want my money back , they told me I won’t get money back because the bus did come at 9:36, they did applied the service but I didn’t wait for it . The bus was late almost an hour of the time I booked. Would never use it again .”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback and apologize for the inconvenience you faced during your recent journey. We are truly sorry for the delay in our service on the day of your travel. We understand how frustrating it must have been to wait for such a long time, which ultimately resulted in you having to opt for a taxi. We deeply regret any inconvenience caused, especially for those passengers who had to rush to catch their flights. Regarding your request for a refund, we understand your disappointment with our response. We would like to assure you that we carefully reviewed the situation, and it appears that the bus did arrive at 9:36, albeit later than originally scheduled. We understand that this did not align with your flight time, and for that, we sincerely apologize. Your feedback has been duly noted, and we are committed to addressing the issues you raised. We always strive to provide a reliable and punctual service, and we regret that we fell short on this occasion. We value your suggestion on how we can improve our service, and we would like to invite you to share any specific recommendations you may have. Once again, we apologize for the inconvenience caused and the negative impression it may have left. We hope that you will reconsider and give us another opportunity to serve you in the future. Please do not hesitate to reach out to us if you have any further concerns or if there is anything else we can assist you with. Thank you for choosing Aircoach, and we truly appreciate your feedback. Best regards, Aircoach Customer Service Team

Posted 1 year ago

“Mr.Travelon.world just gave your company a roasting on his latest vlog.”

Helpful Report

Posted 1 year ago

Dear Mr. Travelon.world,Thank you for taking the time to provide feedback on your recent experience with Aircoach. We sincerely appreciate your effort in letting us know about your journey and apologize for any inconvenience you encountered. We understand that you had concerns during your trip, and we take your comments seriously. We apologize for any issues you faced and regret any inconvenience caused. Your input is invaluable to us as it helps us identify areas for improvement and deliver a better service. In light of your review, we would like to kindly ask for further details regarding the specific issues you encountered. This will greatly assist us in addressing and rectifying any deficiencies within our services. We are always looking for ways to enhance the customer experience, and your feedback will be instrumental in achieving this. Once again, we appreciate your feedback and apologize for any inconvenience caused. We value your opinion and would be grateful for any additional information you can provide to help us improve. We look forward to hearing from you soon, and we hope to have the opportunity to restore your confidence in Aircoach. Best regards, Aircoach

Posted 1 year ago

“Very convenient, but the bus was supposed to come at 6:25am and didn't get to the stand until 6:45am and then would only take people with booked tickets. Problem is when I tried to book online, the page just kept refreshing and refreshing and so I was unable book. Ended up using a taxi.”

Helpful Report

Posted 1 year ago

“It's the second time now that I have to book a last minute taxi because the bus is very late. Also the second time I prepaid for nothing... very disappointing and stressful. I used to go with a different bus company, will go back to them even if the bus stop is way further.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We appreciate you bringing these issues to our attention and apologise for the inconvenience and disappointment it may have caused you. We understand that experiencing delays and having to book last-minute taxis can be both frustrating and stressful. We sincerely apologise for any inconvenience caused by the lateness of our bus service. This is certainly not the level of service we aim to provide our customers. We're sorry to hear that you've had a negative experience and that it has led you to consider returning to your previous bus company. We would like to understand more about your experience and how we can improve our service to prevent such issues from recurring. If you could kindly provide us with further details about your specific journey, such as the date, time, and route, it would greatly assist us in investigating the matter further. We value your feedback and would like to work towards making improvements that address the issues you have raised. Once again, thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience caused and hope that you will consider giving Aircoach another opportunity to provide you with the quality service you deserve.

Posted 1 year ago

“The driver not helpful to passengers on destinations. And the music too loud. Don't want a nightclub experience on the bus.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We truly appreciate your feedback and value your thoughts on our services. We apologize for the issues you encountered during your journey with Aircoach. It is disappointing to hear that the driver was not as helpful as expected in assisting passengers with their destinations. We also understand your concern regarding the loud music on the bus. We completely agree that our passengers should not have to experience a nightclub atmosphere while traveling. We will take your feedback into consideration and work towards creating a more comfortable and peaceful environment on our buses. To improve our services further, we kindly request your suggestions on how we can make things better. Your insights are valuable to us, and we want to ensure that our passengers have a pleasant and enjoyable experience with Aircoach. Please email your concerns with relevant details to info@aircoach.ie so we could investigate this. Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to hearing from you and implementing changes that will enhance your future journeys with us. Thank you for choosing Aircoach. Best regards, Aircoach Team

Posted 1 year ago

“Travelling from Cork to Dublin airport is never a pleasant experience, especially when travelling very early in the morning. The sits are uncomfortable and the bus is always packed. This was not the case six/five years ago. I would rather fly from Cork to avoid taking the aircoach but flights from Cork are very limited.”

Helpful Report

Posted 1 year ago

Dear reviewer, Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your valuable input and we apologize for any inconvenience you may have encountered. We understand that traveling from Cork to Dublin airport during early morning hours can be quite challenging, especially when faced with uncomfortable seating arrangements and overcrowded buses. We are sorry to hear that our service did not meet your expectations, especially when comparing it to your experience six/five years ago. We absolutely want to make things better for you and all our customers. We would greatly appreciate it if you could provide us with further details on how we can improve our service to ensure a more pleasant journey for you. Your suggestions and ideas are incredibly valuable to us. Once again, we sincerely thank you for your feedback and for bringing these matters to our attention. We remain committed to providing an excellent service and we look forward to addressing your concerns and making your future experiences with Aircoach more enjoyable. Warmest regards, Aircoach Team

Posted 1 year ago

Aircoach is rated 4.0 based on 19,249 reviews