Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,785 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am presently in the trip to Dublin airport. The driver has been very courteous but there’s a huge problem with the heating. It has been such an uncomfortable journey as the problem means the heating cannot be turned down. People are very uncomfortable and even though the driver has tried to sort it out it’s baking hot…. This has been a most uncomfortable experience…..”

Helpful Report

Posted 1 year ago

Dear Michelle, Thank you so much for taking the time to provide us with your feedback about your trip . We truly appreciate your input and want to apologize for the inconvenience you experienced due to the heating issue on the bus. We understand how uncomfortable it can be when the heating cannot be adjusted. We apologize for the discomfort you and other passengers faced, but we're glad to hear that the driver was courteous in trying to resolve the issue. Please accept our apologies for making your experience less than satisfactory. We value our customers and their feedback, as it helps us improve our services. We would like to assure you that we are taking your concerns seriously and addressing the heating problem on the bus to prevent any future occurrences. If you have any further concerns or suggestions, please do not hesitate to reach out to us. We look forward to hearing from you and ensuring that your next journey with Aircoach is a pleasant one. Best regards, Aircoach Customer Service Team

Posted 1 year ago

“That’s the second time Aircoach have been significantly delayed qns this time I had to find an alternative route in the pouring rain It used to be so reliable”

Helpful Report

Posted 1 year ago

Dear Brion,Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate hearing from our valued customers like yourself. Firstly, please accept our sincere apologies for the significant delays you have encountered, especially during such inclement weather. We understand how frustrating it must have been for you to have to find an alternative route in the pouring rain. We apologize for any inconvenience this may have caused you. Aircoach has always aimed to provide a reliable and efficient service, and we are truly disappointed to hear that we've fallen short in meeting your expectations on multiple occasions. We understand how important it is for our customers to have a service they can depend on, and we take your feedback very seriously. To ensure that we address the issues you've encountered, we would greatly appreciate it if you could share any specific details or suggestions on how we can improve our service. Your input will be invaluable in helping us make the necessary improvements and prevent such issues from happening again in the future. Thank you once again for bringing this matter to our attention. We value your patronage and hope that we can regain your trust by providing you with the reliable service you have come to expect from Aircoach. Kind regards,

Posted 1 year ago

“Three buses per your time table failed to show waited 50 minutes in freezing cold waiting before I got on bus at Stillorgan Village at 18.02”

Helpful Report

Posted 1 year ago

Dear Eugene,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you faced during your journey. We understand how frustrating it must have been to wait for 50 minutes in the freezing cold at Stillorgan Village for the bus that did not arrive as per the time table. We apologize for the inconvenience caused and for any discomfort you experienced. We strive to provide a reliable and punctual service, and incidents like these are certainly not reflective of our usual standards. We take your feedback seriously, and we would like to assure you that we are working diligently to address this issue. In order to prevent such occurrences in the future, we would greatly appreciate it if you could provide us with any additional details or specific suggestions on how we can improve our service. Your insights will be invaluable in helping us make the necessary changes. Once again, we sincerely apologize for the inconvenience caused, and we thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future. Kind regards, Customer Support Team Aircoach

Posted 1 year ago

“The bus service works well and I've never had any issues with it. However, I find it frustrating that only young adult cards are accepted to earn a discount, neither student cards nor student leap cards are valid. Considering that all other forms of transport I've used accept one or both of them, its a bit ridiculous. Especially since there is no difference between the functions a student leap card and a young adult card to a 20 year old student, so very few have young adult cards. It just seems like a way for Aircoach to charge students higher prices.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback and I apologize for the inconvenience you faced regarding our payment options. We understand your frustration regarding the acceptance of only young adult cards for earning a discount, while student cards and student leap cards are not valid. We apologize for any inconvenience this may have caused. Your point about other forms of transport accepting one or both of these cards is well noted, and we understand your concerns about the pricing structure. To ensure that we can cater better to our student passengers in the future, we would love to hear more from you. If you have any specific suggestions or ideas on how we can improve our payment options and provide better discounts for students, please feel free to share them with us. Your input will be invaluable in making necessary changes and enhancing our services. Once again, we truly appreciate your feedback and understanding. If there is anything else we can assist you with, please do not hesitate to reach out. Best regards, Aircoach Team

Posted 1 year ago

“Buses are infrequent and more expensive than other options. On our way back to the airport we arrived 10min early as instructed and stood in front of the sign - bus was 5 mins early, made eye contact with me, and then just drove right past. Ended up waiting 40min in the cold watching numerous other companies go by before waving like a mad person to signal the next bus. Lost time means we will not have time to eat before flight. Would not book again.”

Helpful Report

Posted 1 year ago

Dear Danielle,Thank you so much for taking the time to share your feedback about Aircoach. We truly appreciate your honesty and are sorry to hear about the issues you experienced during your recent journey. We sincerely apologize for the inconvenience caused by the infrequent bus schedule and the higher pricing compared to other options. We understand that this must have been frustrating for you. Moreover, we are incredibly sorry for the incident where the bus arrived five minutes early and passed you by despite making eye contact. We understand how this could have left you feeling disappointed and inconvenienced, especially after having to wait an additional 40 minutes in the cold. We deeply regret the lost time and how it affected your ability to have a meal before your flight. We value your business and would like to improve your future experiences with us. Is there anything specific we can do to make things better for you? We genuinely want to address your concerns and ensure that such situations do not occur again. Thank you once again for bringing these matters to our attention. Your feedback is vital in helping us enhance our services. We hope to have the opportunity to serve you better in the future. Warm regards, Aircoach Team.

Posted 1 year ago

“On time bus. Very rude bus driver.”

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Posted 1 year ago

Thank you so much for taking time to let us know about your experience with Aircoach. We appreciate your feedback and apologise for what happened. It's never our intention to have customers experience things like this and we're sorry that our team didn't meet your expectations. Can you tell us more about the issues you experienced with the bus being late and the bus driver being rude? We would love to know how we can make things better for you and others in the future.

Posted 1 year ago

“Every time that I have taken an Aircoach in the last two years, the charging ports have not worked!”

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Posted 1 year ago

Thank you so much for your feedback on Aircoach. I really appreciate you taking the time to let me know about your experience! I'm sorry that our charging ports have not been working for you in the past two years. Can you tell me a bit more about what problems you experienced with the ports? I would really like to work together with you to figure out how to make the experience better.

Posted 1 year ago

“I made a big mistake I booked 430 instead of 1630 soihavepaidtwice”

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Posted 1 year ago

“We were walking up ten minutes early to our stop and saw our bus fly by that early had to wait another half an hour for a second bus that thankfully let us on but was a major inconvenience”

Helpful Report

Posted 1 year ago

Thank you so much, Andrew, for your feedback on Aircoach! We truly appreciate you taking the time to share your experience. We understand that it was a major inconvenience when you had to wait an additional half an hour after your bus had already passed. We apologize for this and would like to know more about what we could do to improve your experience. Can you tell us more?

Posted 1 year ago

“incident with a taxi and therefore the aircoach had to stop waiting for the garda to come....no replacing aircoach ...had to walk to Pearse station -at least able to do that with my luggage)”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with us. We apologize for the delays and the difficulties you had with the taxi incident. We understand it was an inconvenience to you to have to walk to Pearse Station with your luggage. We regret that we were unable to send another Aircoach, or offer you a different travel solution, as we wanted to ensure the safety of our customers. We would like to ensure that every customer has a positive experience with Aircoach and to that end, we strive for improvement.

Posted 1 year ago

“I travelled with air coach in 2023. The service was good. But this request for feedback addressed me as Kathleen Hanley which is not my name so something wrong here.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 1 year ago

“The bus was 15+ minutes late and 1h 15 minutes late when arrived to Athlone.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Aircoach. We are sorry that the bus was 15+ minutes late and 1h 15 minutes late when it arrived to Athlone. We take customer feedback seriously and apologize for the inconvenience caused by the delay. We would love to hear more from you, how could we better improve and ensure that such situations do not reoccur? Your feedback is quick valuable for us and we would greatly appreciate your input.

Posted 1 year ago

“Our ticket said pickup at Terminal 2, we waited over an hour, eventually through discussion we realised we should be at Terminal 1. We had to run to Terminal 1 and barely made it, very stressful, very frustrating”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share this experience with us. We apologize for the confusion and frustration that our miscommunication caused. We are sorry that the ticket did not specify which Terminal was the terminal of departure, which made you wait longer than necessary as you discussed it. We understand that it was a stressful and frustrating experience, and we appreciate that you shared your experience with us.

Posted 1 year ago

“The journey itself was excellent no issues at all but not being able to reach Aircoach support after 6 pm was a really bad experience. My mum took the Airport to Cork bus at 5:30 and they arrived 2 hours 30 minutes late. I understand traffic could be crazy but since my mum was not having any irish cell phone I couldnt reach anyone. I tried every single Aircoach channel to reach support but it was all unavailable. This is not acceptable.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry for what happened and would like to make up for it. It's not acceptable that your mum had to wait for the Airport to Cork bus for two and a half hours. We also would have liked to have been notified would you been able to reach us. How can we make things better from here? Do you have any suggestions that could help improve our service? We truly appreciate you taking the time to let us know about your experience.

Posted 1 year ago

“- Please provide real time bus location/arrival time information - Please make vocal and visual stop announcements in the bus - Please improve air quality in the busses”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback on Aircoach! We really appreciate that you took the time to let us know about your experience. We are sorry to hear that we do not provide real time bus location/arrival information, and that there are no vocal or visual stop announcements in the busses. We understand the inconvenience this causes and we are working to improve this. We also apologize for the poor air quality in the busses. We are looking into ways to improve this, and we would love to know what we can do to make it better. Thank you again for your feedback!

Posted 1 year ago

“I use the 700 to go to the airport. They don't have a customer service: there is an email address but they don't even open the emails. The driver skips the stops at their convenience. Impossible to see their location, and therefore impossible to know if the bus is early, on time or late. Poor organisation with tickets: I saw buses skipping the stops because the bus was full (with many people that bought the ticket on board) while others outside were waving their tickets at the driver. The card reader on board rarely works so if you don't have cash you might not be able to get the bus. I tried uncountable times with my Irish debit card, another European debit card, and the LeapCard, and it never worked. I saw it not working for other people as well, so it was not me! If you are not in a rush, I suggest you look at Moovit and/or Google Maps and see other options. Also, don't forget that there is public transport that can bring you to the airport at no additional price! The 16 and the 41 are the two buses that cross the city centre and go to the airport. Mind, though, that it is a long journey that might take one hour from O'Connell Bridge.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about Aircoach. We are very sorry to hear about your experience. It's clear that there have been some issues with customer service, skipped stops, tracking the location of buses, ticketing issues and issues with the card reader on board. We are dedicated to providing a high level of customer service, and we will address all these issues to make sure they are rectified. We truly appreciate you bringing them to our attention. We're sorry that we didn't meet your expectations and again, thank you for taking the time to provide your feedback. We would love to hear any additional feedback from you to help improve our service, as we strive to provide the best possible experience for our customers.

Posted 1 year ago

“NOT on time”

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Posted 1 year ago

Thank you for taking the time to share your experience with us. We apologize for not being on time. We understand how frustrating it can be to have to wait for long periods of time. We would like to use this feedback to make sure no one else has to experience the same thing. Could you tell us what went wrong and how we can make things better for the next time?

Posted 1 year ago

“Unfortunately, my Aircoach arrived with a 5min delay to its starting point in Greystones - not a good start to the journey. To Dublin Airport he managed to add on another 20min delay which is unacceptable. The driver has to respect traffic signs and rules but does not have to slow down to let drivers from behind him pass to the front. Although there are dedicated buslanes he not always made use of them. He wanted to arrive late at destination.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Aircoach. We apologize for the 5 minute delay to the starting point in Greystones and the addition of a further 20 minutes to your journey to Dublin Airport. We would be grateful if you can let us know what we could have done better in order to provide you with a better experience. Your feedback is extremely valuable to us and we are always looking to improve our services. Thank you for your time.

Posted 1 year ago

“Brilliant service Only problem is there no sign on some of the seats for people with baby’s or kids?”

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Posted 1 year ago

Good day! We thank you for your constructive feedback regarding Aircoach. It is much appreciated that you took a moment to share your experience with us. We apologize for any inconvenience caused by the lack of signage for seats designated for people traveling with babies or kids. We value your time and patronage and strive to make your experience even better. Is there a suggestion that you would like to offer on how we can make this possible going forward? Again, thank you for taking the time to provide your valuable feedback.

Posted 1 year ago

“Seat are cramped compared to competitors. Wouldn't get this service again.”

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Posted 1 year ago

Thank you for taking the time to leave a review on your experience with Aircoach. We are sorry that you felt the seats were cramped compared to our competitors. We value your feedback and are always looking for ways to improve our service. Could you provide some more detail as to what we can do better to make your experience more comfortable? We greatly appreciate your input as it will help us to provide a better service in the future. Thank you again for your honest feedback.

Posted 1 year ago

Aircoach is rated 4.0 based on 18,785 reviews