I made a booking, received payment receipt by e mail and QR code ticket. So far so good. However I was only informed I could travel only on the bus I booked after I had paid, despite reading previously on the site that if there was a flight delay and I missed my booked bus I could board a later one provided there were seats. So I didn't book the flexi. Then after this warning I opened an account, logged in hoping to manage the booking and pay the flexi but the response is that there is no booking in my name. I tried entering my name, my e mail address and booking reference number; none of them worked. So (1) I got confusing messages and (2) My booking does not appear to have registered, despite me having receipt and ticket in my possession. So I can't manage my booking.