Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,785 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service friendly drivers unfortunately there is NO TOILET on the bus from Derry to Dublin. the bus does stop at Belfast International Airport for 10 minutes, just enough time to us the facilities there. If traveling with children or adults with medical problems it is a nightmare as the bus will cannot stop. Sarah”

Helpful Report

Posted 1 year ago

“Used Aircoach for the first time booking the 703 service from Dublin Airport, departing at 13:35 on October 11th. The driver was unfriendly, abrupt, and had absolutely no manners or care towards his passengers. I understand the job is likely hard, and everyone has off days, but his unfriendliness set the tone for the rest of our vacation. From popping open the luggage compartment without a word and grunting for passengers to place their suitcases inside (no help offered whatsoever and not a word spoken, just grunts and gestures), to then watching me try to scan my QR code on the reader with disdain while shaking his head at me like I was an idiot, it did little to ease my worry. Turns out he didn't need to scan anything, just grunted about where I was going and scribbled it down on paper instead of looking at my booking ticket. Why bother making all these rules and systems and sending me a QR code if your own staff don't follow or endorse them? Communication is key and this worker was acting like a caveman. Little need to treat me like an intellectual amoeba when he couldn't even speak or communicate properly. Crammed into the coach with passengers ignoring everything advised against: keeping bags on chairs, yammering loudly, ignoring seatbelts, swearing up a storm behind me... The driver mumbled every stop en route and I had to keep Google Maps open on my phone to know where I was, he was that unintelligible. When it was our stop, we thanked him and got off, then he just stared at us as we asked about our luggage placed in the hold earlier. Without a word he got up from his seat (God forbid) popped the compartment open, watched us heave our suitcases out, then without a word crawled back into his seat and drove off. Gobsmacked and hope this isn't normal customer service in Ireland. Felt unwelcome and the whole experience was uncomfortable borderline hostile. Two stars for the price and gets you where you need to be, but I will be avoiding Aircoach in the future and advising others to do the same. Wish I took some of the poorer reviews more seriously.”

Helpful Report

Posted 1 year ago

“I used the service several times and was satisfied with the service. However, last time the driver was really rude and hostile. He was not aware of the terms printed on the ticket (i.e., even though, the language on the ticket states the following: "To board, you must be able to scan the QR shown above on your phone or by printing this e-mail or the attachment" the driver wanted to refuse to accept it; the same issue as it was described by others too), and he seemed to totally forget that he was supposed to serve the customer(s) and not the other way around. I gave 2 stars due to more pleasant past experience.”

Helpful Report

Posted 1 year ago

Justin, we really appreciate you taking the time to share your experience with Aircoach with us. We're sorry to hear that your experience last time wasn't as enjoyable as your past encounters and want to assure you that we take any customer feedback seriously. We understand that the driver was rude and hostile, and didn't follow our stated terms and conditions. We're very sorry for the issue you faced, and we would love to know how we can make things better for our customers in the future.

Posted 1 year ago

“Why dont you have a live position of Coaches?”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us your feedback, Ron! We truly appreciate it. We are sorry that the live positioning of coaches wasn't up to your expectations. We are currently working on restoring the Track My Coach option.

Posted 1 year ago

“Ok so 20 mins late not too bad but when the driver has to manually enter my booking code and not use a scanner with the qr code it added huge amount of time for the boarding process adding further delays. Come on guys this is the 21st century!”

Helpful Report

Posted 1 year ago

Thanks so much for taking some time to review Aircoach and let us know of your experience! We really appreciate your feedback. We apologize for the delay and the inconvenience that this had caused you. We are sorry to hear that the driver manually entered your booking code and that this slowed down the boarding process. We always strive to provide the best possible service for our passengers and we would love to hear more from you on how we can do this better. Your feedback is invaluable to us and we thank you for your patience while we learn from your experience.

Posted 1 year ago

“You don't accept cash payments and don't accept payment with a pin card. You accept only contactless cards. I was not able to buy ticket with a driver. Cash is a legal mean of payment in Ireland. Not accepting it is a discrimination.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us, and we apologize for any inconvenience you may have experienced. We truly appreciate your feedback. We would love to know what you think can be done to make the experience better for customers who want to pay with cash. Could you share your thoughts with us? Your feedback is extremely valuable to us.

Posted 1 year ago

“Unreliable. From airport to city was ok but return on 25/09 another matter. 14:00 coach didn’t arrive, nor did 14:15, then 14:30 had not turned up by 14:35 so I took the public bus 16 to avoid missing flight so had to pay again (I had already seen three no 16 buses come and go while waiting so very frustrating).”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Andrew. We're sorry that what happened with the return on 25/09 was so frustrating and it certainly sounds like a less than ideal experience. We strive to run a reliable and punctual service so it's disappointing for us to hear that this wasn't the case in your journey. Our goal is to provide a consistent level of service and convenience and we've obviously not provided that for you. It would be really helpful if you could elaborate a bit more on your experience so that we can look into it and put measures in place to avoid it happening again. Are there any specific actions that we can take to make your experience better going forward? We appreciate the time you spent sharing your feedback and we would really value any additional information you can provide.

Posted 1 year ago

“Having a service that only operates every 2 hours on a Friday evening at 8pm when the airport is packed, and especially when I paid extra for a flexible ticket, complete waste time. I gave 2 stars only because the customer lady was pleasant.”

Helpful Report

Posted 1 year ago

Thank you Billy for taking the time to review your experience with Aircoach. It is greatly appreciated. We are sorry to hear that the service did not meet your travel needs on Friday evening. The Flexi is there to allow passengers to change the date and time of their ticket. In order to make things better, we are reviewing the 702/703 route and discussions are ongoing with the NTA. Thank you for your time.

Posted 1 year ago

“I missed my flight because my bus did not turn up on time. I waited for 30 minutes.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your feedback about your experience with Aircoach. We understand how frustrating it must have been for you to wait for half an hour and. We apologize for the stress you faced due to this situation. We are sorry for any inconvenience caused and take your feedback seriously. Please email our customer care team at info@aircoach.ie with your booking code who will investigate this for you. Once again, thank you for taking your time to give us your honest opinion on Aircoach. Sincerely, Aircoach Team

Posted 1 year ago

“Inbound and outbound journey to Kildare St both took far longer than timetabled due to traffic. Don't timetable journeys as 45 mins if the rush-hour traffic - which is always there - is going to make them take almost twice as long. Driver on the inbound service was fine - but the driver on the service back to the airport (20/9/23, 18:07 from St Stephens Green) was miserable as hell. Didn't speak one word to me - no greeting, no 'that'll be 8 euro please', no 'thank you', no 'goodbye' in response to mine, not one single word. Just stared at me and pointed at the ticket machine when he wanted me to pay. I guess some people just aren't cut out for customer-facing roles, and he definitely isn't.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback! We appreciate you letting us know your experience and are disappointed to hear that your journey both inbound and outbound to Kildare St took longer than timetabled due to traffic. We apologize for the time taken and are sorry that the driver on the outbound journey was not as welcoming and friendly as you expected. We understand that some people are not cut out for customer-facing roles and are working hard to ensure the best possible customer journey. We would like to learn more about how we can make your experience even better in the future, would you be happy to let us know more about the journey and how we can improve it?

Posted 1 year ago

“We took the Aircoach bus from Dublin City to the Dublin Airport. The bus was 15 minutes late and the screen on the window on our side obstructed vision and was annoying. We should have taken the regular city bus for much less money, and will do so the next time.”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Aircoach, Disappointed. We appreciate you taking the time to inform us of your experience. We apologize that the bus was 15 minutes late and that your view was blocked by the window screen. We would like to learn more about what happened and how we can prevent this from happening in the future. Could you tell us more about why you believe taking the regular city bus would have been better?

Posted 1 year ago

“Bus arrived 8 minutes early. Too many people let on the bus in O’Connell St with no tickets do bus did not stop in Parnell Sq. Took over an hour to get to the airport. Route is too long”

Helpful Report

Posted 1 year ago

“I took the bus from Dublin to Galway and was a bad experience. The seats are very close together. You can barely enter to sit down. There was a bottle of beer on the floor that spilled beer all over the place so once I put my bag-back on the ground in front of me it was soaked on the bottom and during the whole trip it smells like old beer. The bus was 20 late. Overall, I do not recommend taking it.”

Helpful Report

Posted 1 year ago

“Just got on board my first aircoach trip, 2.5 hour journey. I was not expecting the radio on boom boom boom. I politely asked driver if he could “turn it down a little”. I was quickly told “it’s not that loud”. I moved to back of bus, where the engine is louder than the boom boom radio. If I played iPhone music like that, I’d expect to be asked to use headphones. What happened to “keeping noise down to respect fellow passengers”? Does this not apply to the Drivers too? Yes they drive long hours and need a pleasant drive too, but is there no way to minimize noise for others? I’ve use GoBus for decades (now Citylink too). Am I missing some reason that one person’s radio taste is imposed on all passengers??? Genuinely Puzzled!!”

Helpful Report

Posted 1 year ago

“I took the very first Aircoach to the airport of the day. Despite this, we started our journey about ten minutes late. There was no traffic whatsoever. Yet, we got more and more delayed as time went on as the driver had very long discussions with passengers about wether or not they could board. When we eventually arrived at the airport we were over half an hour late. I would have been understanding if there had been outside factors like traffic, but since this all came down to the driver’s lack of knowledge of how many passengers were on the bus, this was an incredibly frustrating experience.”

Helpful Report

Posted 1 year ago

“Actually, I had a bad experience coming from the Airport with my family we booked online and my sister's family booked from the Airport and we loaded our luggage and when we started boarding we got in and my sister's family didn't as the driver said and they had to get their luggage out and wait for the next bus although a lot of seats was vacant till the end of our destination and kids kept crying and sad that they cousins were expected to join them,,, that was really disappointing for all of us”

Helpful Report

Posted 1 year ago

“Bus didn’t show up”

Helpful Report

Posted 1 year ago

“The bus was late”

Helpful Report

Posted 1 year ago

“Your bus driver (1500 from Dalkey to Airport on Sunday 3 September) needs to improve his customer-facing skills: 1. I dropped my phone on the bus, but didn't notice this. 2. Another traveller found it and gave it to the bus driver. He did not make any announcement about this. 3. When I noticed that I had lost my phone, I went up to the driver to ask if anyone had handed it in. His response? "Is it this?" So, if I had not noticed that it was missing, he would have just kept it? You really need to have a word with him about this. I have further criticism of him but have not got time to go into it. Suffice it to say that he caused me to almost miss the bus and did not appear to care about this at all.”

Helpful Report

Posted 1 year ago

“Boarded bus in Belfast for transport to Dublin Airport. The luggage was placed in back of the cargo hold due to the volume of passengers. At arrival at the airport the bus driver made no effort to retrieve the luggage. A 65 year old passenger needed to crawl into the cargo hold to retrieve the luggage. I am sure the company could provide some type of extension hook to retrieve the bags instead of having passengers climb into the hold area.”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 18,785 reviews