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Aircoach Reviews

4.2 Rating 17,673 Reviews

78 %

of reviewers recommend Aircoach

Company Reviews

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 4th September 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 15th August 2023

Aircoach 5 star review on 10th July 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wi-Fi didn't work and the bus was very noisy due to the emergency door rattling. Punctuality was good and the driver was very courteous.”

Posted 9 months ago

“Sorry to have to provide a rating of two out of five but my reasons are as follows…. 1. Unbelievable cramped seating. I am 6’ 4” and while I used to be able to “relax” and get some sleep while in transit to/from Cork/Dublin I can no longer do so . I got off you new bus exhausted and still had more travel to do. That primarily is why I will try to avoid Aircoach moving forward. 2. The connivence of purchasing a ticket on the fly was great. No it has to be done online and in advance and with little flexibility.”

Posted 9 months ago

“I SHALL BE WRITING A FORMAL COMPLAINT UNDER SEPARATE COVER. PLEASE INFORM ME OF AN APPROPRIATE EMAIL ADDRESS TO WRITE TO.”

Posted 9 months ago

“Coach was filthy, seat cushion beside me fell off and went flying forward. Toilet was unavailable though the smell still reeked at the back of the coach.”

Posted 9 months ago

“The Aircoach is great - when you can get it. We used the to get to the airport but we were extremely limited by the reduced services that have been on offer since Covid. We had intended to use Aircoach upon our return, as it had advertised in the airport terminal that services run every 15 minutes. We were then advised that we would have to wait 2 hours for the next 702 bus. We obviously did not wait and instead had to get two Dublin buses back home. I would love to support Aircoach as the service on board is next to none; drivers are friendly, the bus is always punctual and it’s very comfortable. It is hard to use when the timetables are so limited”

Posted 9 months ago

“Rude and unhelpful drivers,wouldn't use this service if there was an alternative.”

Posted 9 months ago

“The driver was great, but the 2 hour gap between coaches for the 703 route is strange, especially when the Leopardstown bus is every 15 minutes. We had made alternative plans as a result, and only used Aircoach because our flight was delayed. It is unlikely we will use Aircoach again anytime soon, simply based on the very poor frequency of service.”

Posted 9 months ago

Thank you so much for your feedback. We appreciate that you took the time to let us know about your experience. We apologize for having a two hour gap between coaches on the 703 route and understand that it caused you to make alternative plans. We really value our customers and would love to make this right. Are there any suggestions you might have on how we could improve on the frequency of service for the 703 route in the future?

Posted 9 months ago

“The journey itself was fine but the bus driver was disgustingly rude to one particular customer and quite rude to others including myself.”

Posted 9 months ago

Thank you for taking the time to give us your feedback on your Aircoach experience. We apologize for the disrespect that you and other passengers received from the bus driver. We take customer happiness and satisfaction very seriously and realize how unacceptable this behavior is. We would like to know more about the specific circumstances that you encountered. Can you tell us more about what the driver said or did? We would like to understand how we can prevent this experience from happening in the future. Thank you again for bringing this to our attention.

Posted 9 months ago

“Just in relation to a bus I recently tried to get from leeson st to the airport. I tried booking online but there is no option for "leeson st. Upper" despite this being the name of the actual stop and the name on the sign for your bus stop. As I could not find this specific stop online I did not want to book in case it was accidentally incorrect and couldn't find the name of this stop on your website. For the 03:20 bus on 14/07 when the bus arrived the driver informed me it was full so I am left stranded. Thank you for the misleading booking on the website”

Posted 9 months ago

“The changing of buses at airport with no indication as having to when booking ticket. Do not let passengers who have conditions out anywhere to use a toilet. And even when there is a toilet on the bus it is locked and not for public use. Not good enough”

Posted 10 months ago

“The 6:30 bus did not arrive, forcing myself and other passengers to arrive at the airport late.”

Posted 10 months ago

“I feel that your charge is very misleading I expected to pay the advertised prices of £5 per bag per day but was billed an additional £3.50 for some guarantee that was not made clear at the time of purchase. Don’t like being ripped off, won’t use the service again. Plus the mad that served us had terrible body odour.”

Posted 10 months ago

“We were informed at the beginning of the trip that the toilet wasn't working but were not given an opportunity to use a nearby toilet before commencing the journey. We were told in no uncertain times by the bus-driver that he would not stop for a toilet break. I understand the safety issues on the motorway, but a stop before the motorway could have been considered? My 87 year old mother found the journey very uncomfortable.”

Posted 10 months ago

“No toilets or designated toilet stop on a trip lasting 4.25 hours Wifi not working throughout the trip”

Posted 10 months ago

“Bus broke down on the Glenshane Pass”

Posted 10 months ago

“€80 for 5 people and took 2 hours to gey from Greystones to the airport. Wouldn't encourage anyone to not bring their car to the airport”

Posted 10 months ago

“Aircoach was scheduled to pick us up at 3:07pm from our stop. Bus arrived 45 mins late with no explanation, causing us to be extremely rushed at the airport to make our flight. Restroom was locked on the bus, my wife needed to use it urgently and had to wait until we got to the airport.”

Posted 10 months ago

“Our journey to the airport was with a very unfriendly driver. Our journey from the airport two weeks later was with a driver who didn't stop at our stop - there was no bell to ring and we were sitting at the back of the bus so couldn't walk down to him as bus was moving.”

Posted 10 months ago

“The coach broke down and we had to sit and wait over an hour for a new bus, it was cold on the bus.”

Posted 10 months ago

“It was so hot in the coach l began to feel ill. Air con was inadequate and the roof windows were closed. I was very glad to get off.”

Posted 10 months ago

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Aircoach is rated 4.2 based on 17,673 reviews