Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,785 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver engaged in conversation that everyone on the bus had to listen to. By the time I got off the bus and I was more than midway down the bus I knew her name, where she lived and quite a bit more of her life experiences.”

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Posted 1 year ago

Thank you for taking the time to share your experience with Aircoach. We are deeply sorry that you had to experience the driver engaging in conversations that all passengers had to listen to. It is not the Aircoach experience we strive for. We apologize for the distress our service has caused. We strive to ensure all our passengers have a comfortable journey, and we are keen to learn from your experience. How do you think can we make your experience with us better in the future? Your feedback is invaluable to us.

Posted 1 year ago

“We use air coach 4-6 times a year to and fro Belfast / Dublin and have always been happy with the service. Our recent trip on the 12th Dec from Dublin, however, didn't feel up to the same standard. There was no WiFi on the coach and it felt somewhat uncomfortable in the wet weather as the driver for some reason only used his wiper blades from time to time with the large windscreen more often covered in spray. At Dublin airport the staff were quite brusque when asked where and when the coach was - after a long flight and early in the morning, this wasn't the best of customer service.”

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Posted 1 year ago

“Sometimes the 700 does not come and there is no way of tracking it at all so, you never know if it will come or not. Another thing you need to change urgently is asking the poor drivers to check the tickets with a tablet. It never read the barcode straight away. If there is a queue specially when it approaches town its a nightmare. They need to check tickets, open the luggage compartment, close it...way too much time wasted.”

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Posted 1 year ago

“The bus was extremely smell. Smelt like a public toilet so I’m guessing it was something to do with the on board toilet. It was very hard sitting on a two hour journey tbh. In my opinion the bus should have been switched out for another one that was fit for purpose.”

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Posted 1 year ago

“Not too comfortable”

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Posted 1 year ago

“Bus arrival at Glengall st was delayed by ten minutes. Immediately after departure it stopped due to an injured passenger. The first few passengers left the bus to catch the next bus . I managed to get a seat on the Translink service and just made my flight. I did not claim a refund”

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Posted 1 year ago

“Very stuffy with lack of airflow.”

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Posted 1 year ago

Thank you for your feedback regarding Aircoach! We really appreciate that you took the time to let us know about your experience. We apologize for not providing you with the comfort that you expected and for the very stuffy atmosphere with a lack of airflow that you experienced. We would like to make sure that you have the best experience possible when you use our service again. Can you please let us know what we can do to make things better for you? We would really appreciate it. Thank you!

Posted 1 year ago

“Had to pay in cash because they were trying to refuse money from a young Georgian family stuck in Belfast needing to get to Dublin with 100 Euro to their name and no card... they tried sending them on the bus into Belfast town even though the family spoke no English and would have had no way to know where to go... asbolutely batshit insane to not take cash in Ireland, when I got off the bus in Derry I was denied a taxi because they don't take card, denied a drink in the corner shop because they don't take card and then denied a meal in a takeaway because they don't take card but Aircoach can't take cash despite Airporter always taking cash before being bought out? Airporter was 100x better before it was bought out. Only 2 stars instead of zero because it's still the best way from Derry to Belfast int'l if you don't have a car especially when Translink is on strike. Will still use regularly, but it was so much better as Airporter before Aircoach bought them out.”

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Posted 1 year ago

Thank you very much Aodhan for taking the time to share your experience with Aircoach. We are very sorry for what happened to the young Georgian family, the 705X service is cashless and card only. We would love to understand better how we can make sure this doesn't happen again. Could you tell us more about the issues you identified in the Aircoach service, such as the difference between Aircoach and Airporter before the acquisition. All your insight would be highly appreciated. Thank you in advance.

Posted 1 year ago

“Trying to reserve seats for two travel passes and cannot see how, although your website clearly says seats can be reserved for travel passes. Frustrated.”

Helpful Report

Posted 1 year ago

Hi Aileen, at the select passengers option scroll down to the free travel pass option. If you are still having difficulty please call our customer services number and we will assist. Thank you.

Posted 1 year ago

“The service itself is great to get from the airport to Dublin city centre and further South. However, the system used to announce the stops is terrible, especially if you’re a tourist or if Dublin is unfamiliar to you. The driver says the stop, but unless you’re sitting up at the front it’s impossible to hear him. I missed my stop as a result and had to wait and get off at the next stop instead. Not ideal when you have 2 large suitcases and have arranged for someone to pick you up at a specific stop. An announcement system like they have on the Luas telling you the stop and the upcoming stop would be so much better. Or simply providing the driver with a microphone would lessen the confusion. Or a bus stop button like they have on Dublin bus would also be a good idea. The service is decent, but could definitely be improved.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give feedback about your experience with Aircoach. We are sorry that you missed your stop due to the difficultly of hearing the driver when he announced it. We really appreciate your suggestion for adding an announcement system or providing a bus stop button to help lessen the confusion. We are open to suggesting and making improvements to how we can provide a better service to our customers. Could you tell us more about what we can do to make things better? We'd really appreciate any additional feedback or advice you can provide. Thank you again for bringing this to our attention.

Posted 1 year ago

“The bus driver was rude and wouldn’t let us put our heavy suit case is the bottom of the bus so we had to lift a 20kg bag up the stair. This is poor health and safety and customer service. Now I have a sore back for my trip away. Thanks”

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Posted 1 year ago

“700 route -Used to be excellent but last time bus was very late and we’d a booking. Previous time late & not allowed on as we’d no booking. Hope it gets back to a reliable ie every 1/2 hour at very least!!”

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Posted 1 year ago

Thank you so much for bringing your experience to our attention. We are sorry to hear that sometimes our services with the 700 route have been so unreliable. The fact that you were not allowed on even with a booking and previously you experienced a delay is not the experience that we'd like you to have. We are working hard to keep our services as consistent and reliable as possible. This service should run every 15 minutes during busy periods. Although we strive to provide the best service possible unexpected delays unfortunately can and do happen.

Posted 1 year ago

“Ridiculous to go through dublin centre for 2 people on the way up from cork to dublin airport.waste of time for a lot of people onboard particularly at peak traffic time”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your Aircoach experience with us. We are sorry to hear that your time on board was less than satisfactory, especially during peak traffic time. It is our intention to ensure that all passengers receive the best experience possible during their journey so would be grateful if you could provide us with a little more information about the difficulties you experienced going from Cork to Dublin Airport. We hope this information will enable us to make necessary changes so that we can offer our passengers a smoother journey. Thank you again for bringing these issues to our attention.

Posted 1 year ago

“You really have to double up on your service, as before. A bus every 2 hours is not good enough.”

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Posted 1 year ago

All our journeys are under continued review and we hope over the coming months to increase our frequency and our overall staffing levels. Thank you for your feedback.

Posted 1 year ago

“Booked a direct bus from Dublin Airport to Derry. Not direct had to change buses in Belfast haul my suitcase on and off buses as drivers do not do it for you. Always used translink as I travel alot back to translink. Also rude driver at Dublin. Two elderly at bus in Dublin could barely get their luggage on terrible”

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Posted 1 year ago

Due to operational reasons, switching buses may happen. With the company health and safety protocols, drivers are not obliged to assist passengers with the lifting of or moving of luggage. Sorry for any inconvenience caused.

Posted 1 year ago

“Driver and staff very friendly. Coach very comfortable Great service Disappointed that the toilet door was locked. But Im sure it will be rectified. Ovetall a great service However I have booked my return journey to Belfast with Dublin Express as I sometimes need a toilet because of a health condition. I will see what I think of myjourney with Dublin Express”

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Posted 1 year ago

Thanks so much Kieran for taking the time to share your feedback and experience with us. We are truly appreciative and we didn't want you to be disappointed with the locked toilet on board. It looks like you have made the switch to Dublin Express and we hope that the journey with them will meet your expectations. We would love to hear more from you to see how we can make things better. Please reach out to Aircoach should you have any suggestions or comments that are aimed at improving our service. Your feedback is valuable to us and we will continue to strive to deliver a great journey experience to all our passengers.

Posted 1 year ago

“- The bus app does not work - no bookings are visible - The bus does not arrive at the time for which you booked a ticket - If you are too early or the bus is too late you can be refused entrance to the bus - The flex-tocket is not flex at all -”

Helpful Report

Posted 1 year ago

Thank you so much for providing us with your feedback about Aircoach and taking a moment to share your experience with us. We apologize for any inconvenience caused and are sorry to hear that the bus app does not work, no bookings are visible, the bus did not arrive at the time for which you booked your ticket, and the flex-ticket is not flex at all. This is definitely not our standard, and we'd love to hear more from you on what we could do better. We would like your experience to be a pleasant one when using Aircoach, and we would love to hear your ideas on how we can make that happen. Our email is info@aircoach.ie.

Posted 1 year ago

“I understand that Aircoach often provides timely service across Ireland. Unfortunately the first and only time I used it was after an early morning international flight, with a teen and preschooler in tow, in a chilly rain, and the bus was an hour late with no notification until we had already stood there for an hour. Then there was no heat on the bus. Or toilet paper in the restroom. So I will be thinking twice about riding again 😂”

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Posted 1 year ago

Thanks so much for your honest feedback. I'm sorry to hear about the negative experience you had with Aircoach - that must have been very stressful with young kids involved. We sincerely apologize for the lateness of the bus and the lack of warmth and amenities onboard. We appreciate your taking the time to let us know about it and we'd like to make it up to you. Can we ask how we can improve this experience for you in the future? We take feedback very seriously and would love to learn what we can do to make your experience better in the future. Thank you again for your time.

Posted 1 year ago

“Travelled on the 2:30pm Coach from Dublin Airport to Cork yesterday (30th). Bus arrived approx 15 mins late Not an Aircoach Bus but a private operator. Driver obviously was not familiar with route. Got lost in Dublin city centre. Missed the turn to join the M50 and ended up driving across country to join N7 via Newcastle. Passengers were giving driver directions to get back on the Cork road. Arrived in Cork 1 hour late. Not good enough”

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Posted 1 year ago

“Service worked perfectly on the journey from Dublin airport to Drumcondra on Sunday 29th October but the return bus journey was very disappointing. We arrived 15 minutes early to the bus stop for our 17.53 booking. A bus flew passed without stopping at 17.45 (presume this was an earlier bus that was late??) and then another bus did not arrive until 18.15 so no bus at 17.53 or 18.00. It is stressful when you are going to the airport for a flight and you don't know how long to wait or pay for a taxi. There was no number to call as they are closed after 5.30. I think an app with realtime arrival times would improve the service. I would question whether to use this service again.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 18,785 reviews