Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.18

4.2 Rating 16,941 Reviews

79 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

4.2

Based on 16,941 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

Visit Website

Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service between Belfast & Derry is only every 2hours which is not frequent enough …woukd be much better if hourly …”

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Posted 9 months ago

“Aircoach is a fantastic service. Bus always on time for arrivals and departures, bus drivers courteous to everyone. Buses clean Website user friendly and easy to use Wouldn't travel any other way to Dublin & Airport. Thank you Aircoach”

Helpful Report

Posted 1 year ago

Dear Customer. Thank you for the review and 5 Stars. We really do appreciate this glowing review. Thank you so much. Regards. Aircoach.

Posted 11 months ago

“My parents took the 5am cork-dublin bus today. (the 15th of August) They took a screenshot of the QR code sent by another member of our family to travel, as a gift trip to Ireland. They do not speak english at all, and handed their phone with the QR code to the bus driver, who did not even bother checking if they are on the list of passengers or not (for example by asking their IDs or passport), when the same driver could not find some 8 digits numbers with the ticket to identify them. The bus driver did not allow them on board, as my guess is that he does not have a QR code reader!!!! What's the point of printing tickets with QR code, then. I tried to reach out to the person who booked the ticket, but at 4:45am, who would wake up if you are living on the other side of the world? Finally, when I begged the driver that we were willing to pay for the tickets again, he finally looked at the passenger list, and allowed them on board. So either he did not have a QR code reader which is fine but then he should have a passenger list in the first place to avoid this type of arguing and stress.”

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Posted 2 years ago

“Aircoach is a great way to travel in Ireland. The buses are comfortable and clean, and the service is reliable. I recently took a bus from Dublin to Cork with driver Joanne, and she was excellent. She was friendly and helpful, and she made sure that everyone was feeling comfortable on the bus. The bus was on time and arrived in Cork safely. I would definitely recommend Aircoach to anyone traveling between Dublin and Cork.”

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Posted 2 weeks ago

Thank you for your 5-star rating of Aircoach, Alexander! We're delighted to hear that your experience with us was great. We agree that our buses are comfortable and clean, and our services are reliable. Joanne is an excellent driver, and we appreciate your feedback about her. We're so glad your trip with us was on time and went smoothly. We hope you continued to have a good trip in Cork! We are so glad that you would recommend us to anyone traveling between Dublin and Cork. Thank you for being a valued customer of Aircoach!

Posted 6 days ago

“Joanne was an absolute darling and the trip went super smoothly (made particularly entertaining by her fun remarks). Made our day!”

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Posted 2 weeks ago

Thank you for your 5 star rating of Aircoach, Madalena! We are so glad to hear that you had an enjoyable trip with Joanne! We are thrilled to hear that she was an absolute darling, and that her fun remarks made your day extra special! Thank you again for your kind words and for choosing Aircoach.

Posted 6 days ago

“Joanne was fabulous 💖 give her a raise. Made our journey so much nicer. She’s a great driver. Overall we were happy with our trip :)”

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Posted 2 weeks ago

Thanks so much for your 5 star rating of Aircoach, Iga! We are so pleased to hear that Joanne was fabulous and made your journey so much nicer. She’s certainly a great driver. We’re delighted that you were happy with your trip overall :)

Posted 6 days ago

“Simon was excellent, kept us updated in traffic and had great customer service!”

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Posted 2 weeks ago

Thank you Natasha for the 5 star rating for Aircoach! We are delighted to hear that Simon kept you updated with the traffic and provided excellent customer service. It is always comforting to hear when customers enjoy their experience. Thank you for your support!

Posted 6 days ago

“Great service from aircoach! Arrived at cork stop and go bus closed door on me at 630. Aircoach were very helpful! Now just leaving on 7pm bus Shoutout to Simon working on the ground here in Cork.”

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Posted 3 weeks ago

Thank you Jack for your five star rating of Aircoach! We are delighted to hear that our team were able to be of service and that Simon was able to assist. We are grateful to you for being a loyal customer and it's always a pleasure to serve you. Thanks again for providing such wonderful feedback!

Posted 6 days ago

“Simon was great, on the 7am coach cork to Dublin Airport. Fantastic with passengers, great attitude”

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Posted 3 weeks ago

“Joanne from 704x! Best bus driver ever”

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Posted 4 weeks ago

“Cork to Dublin return, had the pleasure of Simon as the driver both ways. On time, funny, and helpful. My phone died and he let me use his battery pack. Grazie! Bravissimo”

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Posted 4 weeks ago

“Simons a legend”

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Posted 1 month ago

“the professionalism and friendliness of the driver. The driver and his minder were friendly and helpful, it made my trip a great experience”

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Posted 1 month ago

“Route 702 has been reduced to only every 2 hours since we came out of COVID. Previously it was hourly and convenient. I don't particularly have a problem arriving at Dublin airport in plenty of time, but what is a real problem is the journey back home. If one just misses a coach it is almost a two hour wait , something one doesn't need. And if it's early evening you can forget any coach. Aircoach seem to think a very frequent service to Leopardstown will placate folk on the other routes: Greystones and Killiney. Please Aircoach will you consider the plea to return our hourly service. At present it is barely a service, and being dumped near a Luas is poor consideration to passengers between Brides Glen and Dun Laoghaire area whiere Dublin Bus only supplies a 7 every 30 minutes, and an hourly service to Dalkey. This is not a service to the public of 2023, please take note.”

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Posted 3 months ago

“My daughter and I used the Aircoach service from Dublin airport to Dublin city centre on 7th July around 2 p.m. We both noted that the driver was more than helpful to all the passengers who boarded the bus, advising on the correct stop and pointing them in the direction they needed to go after disembarking. We checked his name and complimented him on his helpfulness to his passengers, thinking particularly of the many tourists. He confirmed that his name was George. He certainly gave a very positive impression to our guests who clearly appreciated his courtesy.”

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Posted 4 months ago

Thank you for your fantastic review of Aircoach, Moira! We are incredibly pleased to hear about the wonderful experiences had by you and your daughter. Our drivers, including George, are the heart and soul of Aircoach and it is an absolute delight for us to hear that George's courteous and helpful manner was very much appreciated by you and the other passengers!

Posted 4 months ago

“Bus didn't come. Would have missed my plane were it not for Uber. Too much of a hassle to complain to whatever oversight authority there may be. Very bad show.”

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Posted 5 months ago

Thank you so much, Bernard, for taking the time to provide us with your feedback. We apologize that the Aircoach bus didn't come which meant that you had to take an Uber instead. We would like to make things better, so is there anything else we can do to help improve the experience?

Posted 5 months ago

“The bus was late, meaning I missed my connection. I understand this is beyond your control. I had built extra time into my schedule but this much longer than I expected. Your timetable doesn’t allow for people to alight with their luggage and board with luggage. Not satisfactory for an airport service. At least 3 minutes needed at each stop.”

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Posted 5 months ago

Thank you so much Cassandra for your review of Aircoach. I'm sorry that your experience wasn't the best - it's never pleasant to miss a connection. We value customer feedback and we'd like to use this opportunity to understand how we can do better. Could you tell us more about how the 3 minutes per stop would have been helpful for your journey?

Posted 5 months ago

“Driver picked me and my daughter up on 21st wed 855 killiney bus he wasn’t very nice because we didn’t book online he said taking cash just holds up everything made me feel terrible very short tempered seemed like he doesn’t like his job we always use the air coach for years now and all the drivers were so nice except on the 21st don’t like complaining but cash is as good as card”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your experience with us. We apologize for the situation you have encountered with our driver on the 21st. We want all of our guests to have a wonderful and stress-free experience, and we are sorry that did not happen for you. We understand that cash is as good as a card and we value all forms of payments. We want to learn more about how we can make things better and create a better experience for everyone. Please let us know what we can do to make an improvement. Again, thank you for your honest feedback. We want to give our best service so all of our guests have a fantastic journey!

Posted 5 months ago

“Was planning on using this service but after reading the reviews no thank you. This is a good platform to find out about companies and just to let people know please if you are using this service in Northern Ireland report your complaint in writing to this company await thier reply and if your not satisfied take the complaint to info@consumercouncil.org.uk they deal with all bus companies complaints for Northern Ireland”

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Posted 5 months ago

Thank you for your feedback on Aircoach, Nial. We truly appreciate your taking the time to let us know about your experience, and we are sorry that it wasn't the best one. We will certainly review your comments and work on our services to make sure none of our customers will have the same issue again. We are grateful for your help, and we look forward to making your next experience better. Thank you again!

Posted 5 months ago

“Late again. Today I waited 20 minutes beyond scheduled time. Going to the airport. Schedules are important. Tried contacting by phone but call kept being disconnected once you opted for “ customer service “. Simply unreliable. Had a similar experience a month ago but this time decided time to warn others”

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Posted 5 months ago

Thank you so much, Mark, for taking the time to provide feedback about your experience with Aircoach. We apologize for the issues you encountered today when waiting 20 minutes beyond the scheduled time for your journey to the airport, as well as with the difficulty getting help when trying to contact us by phone. We take these kinds of issues very seriously and are sorry this happened. Your feedback is incredibly valuable to us--please let us know how we can make improvements and prevent this from happening in the future.

Posted 5 months ago

Aircoach is rated 4.2 based on 16,941 reviews