I used the Aircoach service on 08/09/24 from Derry to Dublin airport terminal 1. Booking reference number: CXLD-SYGS-OECO In Derry the driver was friendly. Then at 3am on 08/10/24 the bus arrived at Terminal 1 and I wanted to pick up my luggage. Someone had pushed one of the bags too far and it could have been easily picked up by opening the luggage compartment on the other side. When I asked to open the compartment on the other side of the bus so that I could pick up the bag, the driver or whoever he was was rude to me with a stern look and ordered me to take the bag out myself. I crawled into the compartment myself and pulled out the bag. I am not a young man, I am 61. Therefore the rating for service is 2. I was left with the feeling that I was not a local and that is why he behaved this way. If necessary, you can watch the recording from the CCTV cameras.