I have made multiple attempts to book the Aircoach from Cork to Dublin Airport online, using our Public Services Free Travel Passes and despite being charged €80 and €82 against my credit card have failed to complete the booking. In my most recent attempt we were almost complete but your system stated that our FT pass numbers were incorrect, which makes no sense as we read and typed the numbers directly from the card. I also understand that if we "turn up" at the bus without a booking, we could be refused entry to the bus. It has been a very frustrating and disappointing experience. The one positive experience is that your customer service personnel that I have had dealings with have been very courteous. However we are still unable to complete our reservation.