Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,140 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Aircoach was really bad, as I had recently gone on a trip with a group of six, for which we had booked our seats way in advance. In the Bus, the driver noticed that there was one seat too little for my friend because of a mistake he had made earlier. Instead of apologizing or trying to find a solution, he wanted to usher her out of the door and make her take the bus an hour later, because he "really has to leave at 10" (us too, btw). Of course, everyone makes mistakes, but the attitude that was shown towards us was not acceptable. Therefore, I will also tell others not to travel with Aircoach, as they seem unrealiable and unhospitable.”

Helpful Report

Posted 2 months ago

“Me and my friends took an aircoach bus to go from Dublin to Cork. The 6 of us had book in advance, unfortunately a mistake had been made and a seat was missing for one of my friends. Instead of offering a solution or a refund the bus driver was really rude and ask her to leave because he was in a rush and had to go. It was his mistake but didn't do anything to fix it and rush us to the door and told us to take the next bus. Next time fix the solution or offer a refund because we had booked our seats...”

Helpful Report

Posted 2 months ago

“Bought a ticket at Dublin Airport T2 to city. The next three busses were full. After waiting over an hour I was not able to get on a bus. Was refused a refund at the airport kiosk and later by Aircoach customer service. Terrible company.”

Helpful Report

Posted 3 months ago

“I took the 02:25 Route 700 service from Dublin Airport this morning. As I was preparing to show my over 65 free travel pass, I saw that driver was preparing a normal ticket. I showed my free pass and he goes" I don't know this card, you have to pay". And he made a nonsense remark that it is valid only in the Northern Ireland. Even though I said it is a valid card a nd he should accept it, he insisef that I should pay. He was ignorant, rude and obnoxious. As it was cold and rainy I had to pay 14 EUR. I request that this amount should be refunded to me immediately. I use your company's busses for a long time but this time I am really disappointed in your company. I can't understand how you can employ this kind of useless people. 16.04.2025”

Helpful Report

Posted 3 months ago

“i’d vote zero stars if i could!! they took my money and never gave me a ticket, i called customer service and they were not only useless but rude as well. it’s been 2 days, they still haven’t sent me a new ticket and they refuse to refund me.i would not recommend you travel with aircoach!!”

Helpful Report

Posted 3 months ago

“J'ai pris mon ticket en même temps que mon vol Ryanair. Etant pourtant très attentif aux horaires, ça s'est quand même mal passé. J'ai reçu une confirmation du départ du bus 6 heures avant que mon avion n'arrive à Dublin. J'ai demandé pour changer l'horaire. On me l'a refusé car je n'avais pas pris un ticket adéquat. Je n'en peux plus de ces techniques commerciales catastrophiques où tout est fait pour induire en erreur et après refuser une modification qui n'engage à rien. C'est nul!”

Helpful Report

Posted 3 months ago

“The email response did not relate to my specific circumstances and appears to be also generated which was of no help or reassurance to me”

Helpful Report

Posted 3 months ago

“I use the airciach 3 times per week and their services are so unreliable. Today I was meant to be getting on the 0513 bus from lesson street bridge and when I was crossing the road literally across from the bus stop the bus drove by, there was no one at the stop, but this was at 0505, 8 min prior to the departure time. Other passengers arrived on time and told them the bus was already gone, their comments were the same, very unreliable service. Same happens returning into Dublin, always late or last minute cancellations. Disappointing!”

Helpful Report

Posted 3 months ago

“y’all took my money and never gave me my ticket tf”

Helpful Report

Posted 3 months ago

“Aircoach is a joke. 25 minutes late, no updates, no apology. Completely unreliable—avoid at all costs if you value your time.”

Helpful Report

Posted 3 months ago

“Aircoach was my only mode of transport from Cherrywood to the Airport at midnights. As a frequent traveller, I'm affected greatly by Aircoach decision to void the Cherrywood stop. I am concerned for my safety as I have to walk long distances in the middle of the night. As there are quite a few people who have expressed the same, I request you to please bring back the CHerrywood stop as there's a residential community that travels quite a bit.”

Helpful Report

Posted 3 months ago

“My friend was traveling from cork with the same company and the bus was delayed due to traffic. She already had a ticket to Belfast and they were literally 1 minute away from the bus stop when I asked the driver if he could wait for 1 minute he simply said “no I’m leaving”. I find this unacceptable”

Helpful Report

Posted 3 months ago

“I had booked on the 01:20 service from Dublin T2 to the Clayton hotel. I and a few others turned up for the service but it did not arrive. We then had to wait until 02:20 for the next service. It was 2 degrees and as you can see early in the morning. I had to drive to Cork from the Clayton hotel so I did not get home until 6 am after arriving into T2 at midnight. I queried tis with Aircoach to be told that the 13:20 service did run. I correct them on the time and they informed me that from their tracking system they could tell the 01:20 service did also run. I contradicted this and they investigated this to establish the service did run fromT1 but the driver decided not to bother going to T2. If this is the service provided I would suggest you should never use this company and I certainly will never use them again even though I have used it for years. There are better alternatives. Just not going to a stop and then arguing that you did is no way to run a service. I would give a zero if it was an option”

Helpful Report

Posted 3 months ago

“Their inflexibility is amazing”

Helpful Report

Posted 3 months ago

“Aircoach drove past without stopping when I had pre booked a ticket and they refused to refund me”

Helpful Report

Posted 3 months ago

“I won't get any tickets next time”

Helpful Report

Posted 3 months ago

“Absolutely appalling service our driver is rude very abrupt to anyone enquiring as to whether it's the right bus etc no thank yous etc hard to imagine this is the land of a thousand welcomes ,this interaction might well be the first person our visitors deal with on arriving in Ireland I feel embarrassed to be Irish . Sheila Our bus was to leave at 1930 and we are departing 30 mins late ,no reason given”

Helpful Report

Posted 3 months ago

“Had to ring up to see if I could change my day and not even booked on a week and still 3 weeks to go before the actual day that was booked and the person I was talking to on the phone said had to be changed 48 hours after booking was made to change it to a different day.”

Helpful Report

Posted 3 months ago

“No stars, do not use this company. I'd booked a ticket with Aircoach to Dublin Airport. At bus stop the coach drove past, leaving me at Old Wesley, had to find alternative bus and almost missed flight. The company refused all knowledge, refused me a refund and claim I DID get on the bus.... I wish I'd had the chance! Terrible customer service, avoid.”

Helpful Report

Posted 3 months ago

“Awful company , no toilet in coaches , dirty and smelly inside.”

Helpful Report

Posted 3 months ago

Aircoach is rated 4.0 based on 19,140 reviews