Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

“Told by an advisor I can make whatever change to booking within 24 hours, call 10 minutes after booking to be told no by another advisor, ridiculous as a weekly user of the service.”

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Posted 3 months ago

Hello, Thank you for leaving a review. Can you please confirm exactly what you were looking to change? We will do our best to help. Kind regards, Aircoach.

Posted 3 months ago

“You sent me the wrong tickets and did not reply when I complained.”

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Posted 3 months ago

Hello, Thank you for leaving a review. We are sorry to hear this situation occurred & will do our best to help. If you can please provide more details on what has occurred in a email to info@aircoach.ie. We will do our best to help & get this investigated.

Posted 3 months ago

“What a shambles for T2 Dublin airport this morning. Ended up in a taxi as was much easier. No one to advise and timetable was not clear. A queue of very confused people. As an entry to Dublin not the welcome I would have expected and not a great advert for Dublin. Recommend a taxi if more than one of you. The extra cost worth it.”

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Posted 3 months ago

We would like to extend our sincere apologies for the inconvenience and confusion you encountered at T2 Dublin airport. We understand that a lack of guidance and unclear timetable can make the journey frustrating and less enjoyable. It certainly wasn't the kind of welcome we strive to provide to our customers. We greatly appreciate your recommendation of using a taxi if there are multiple people traveling. We understand that the extra cost may be worth it to ensure a smoother and more convenient experience. Your insight helps us to identify areas for improvement and ensures that our future customers have a better experience. As we continuously strive to enhance our services, we would love to hear more about your ideas on how we can make the Aircoach experience better for all travellers. Please feel free to share any further suggestions or concerns you have. Once again, we truly apologize for any discomfort caused, and we hope that you will give us another chance to provide you with a more positive experience in the future. Best regards, Aircoach Customer Support Team

Posted 3 months ago

“Coach was cancelled due to "extreme weather conditions". I received a short email a couple of hours beforehand leaving me with no way to get to Dublin for an early morning flight. Luckily 2 other companies were able to offer a service. There has been no communication since offering me a refund or even an apology. I have used Aircoach for years but after this and the emergence of more reliable and cheaper competition I will take my business elsewhere.”

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Posted 3 months ago

Thank you so much for taking the time to provide us with feedback on your recent experience with Aircoach. We truly appreciate your valuable input and we're truly sorry for the inconvenience caused by the cancellation of your coach due to extreme weather conditions. We understand the frustration and inconvenience caused by receiving the cancellation notification only a couple of hours before your scheduled journey, especially when you had an early morning flight to catch in Dublin. We deeply apologize for any difficulties this may have caused you. Furthermore, we apologize for the lack of communication regarding a refund or apology. This is certainly not the level of service we strive to provide to our valued customers. Your satisfaction is our priority and we want to ensure that we rectify this situation promptly. We kindly request you to provide us with your booking details or any relevant information via email or phone so that we can take immediate action to address your concerns. It is our intention to resolve this matter, offer you a refund, and regain your trust in our services. Once again, we sincerely apologize for any inconvenience caused and appreciate you bringing this matter to our attention. We value your loyalty over the years and hope to have the opportunity to make things right for you. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you for your understanding and we look forward to resolving this matter to your satisfaction. Best regards, Aircoach Customer Support

Posted 3 months ago

“Could not complete my booking as my mobile number was not accepted despite being in international format as requested”

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Posted 3 months ago

Dear Jenny, thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your valuable input and apologize for any inconvenience you may have encountered during your booking process. We sincerely regret that you were unable to complete your booking due to your mobile number not being accepted, despite it being in international format as requested. We understand how frustrating this could be and we apologize for any inconvenience caused.

Posted 3 months ago

“Booked on 1.25am just at the stop when it pulled out. Told I was late and bus went on time. We are 2 senior citizens after our flight was cancelled yesterday and was hoping to make that bus not to have to sit in the airport until5.55. Not the 1st time to let us down either. Can't depend on it. Used to be a great service. Not any more”

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Posted 3 months ago

Dear reviewer,Thank you for taking the time to share your feedback about your recent experience with Aircoach. We sincerely appreciate your honest review and apologize for any inconvenience caused. We understand how frustrating it must have been for you and your travel companion, especially after a cancelled flight. It is regrettable that our bus departed on time just as you arrived at the stop. We apologize for the inconvenience and understand that this has not been the first time we have let you down. We deeply value your loyalty and understand that you can no longer depend on our service as you used to. Rest assured, we take your concerns seriously, and we are committed to improving our service for all our customers. We would greatly appreciate it if you could help us understand how we can make things better. Your feedback is extremely valuable to us, and we would like to ensure that such incidents do not occur in the future. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We hope to have a chance to restore your trust in our service and provide you with a seamless experience in the future. Kind regards, The Aircoach Team

Posted 3 months ago

“Purchased a flexi ticket Belfast to Derry. Found out my flight was going to be delayed so would arrive in an hour later than originally scheduled diligently called Aircoach (as I have a paid for a flex ticket) to make them aware so my seat could be re-allocated. I was told this is not possible and I could not change my ticket as "the journey had already started from Dublin and its in the terms and conditions" who in there right mind when booking a ticket from Belfast to Derry would assume this set up. Complete joke with the service standard dropping dramatically since they purchased Airporter. JOKE OF A COMPANY!”

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Posted 3 months ago

Dear Andrew, thank you very much for taking the time to share your feedback with us regarding your experience with Aircoach. We truly appreciate your effort in letting us know about your situation, and we sincerely apologize for any inconvenience you may have faced. We understand how important it is for passengers to have flexibility and the ability to make changes to their tickets, especially when unexpected delays occur. Changes can be made up to 1 hour before the original journey departure time (e.g. if you wish to change from a stop midway through a service – the window for changes is one hour prior to the first stop on that route and not the time of departure for subsequent stops on that service). Best regards, Aircoach Customer Relations Team

Posted 3 months ago

“I have appreciated Aircoach services in the past but had a bad experience today which makes me think I'll avoid them from now on! Trying to pay for a bus ticket at Dublin Airport Terminal 1 ticket booth, I was told by the staff that they could not accept payment from a chip and pin card. They could only accept a card that taps, not chip and pin. They claimed they didn't have a chip and pin reader. I was trying to use a business card to pay, and the business card requires a pin number for all transactions. Corporate policy for extra security. I never came across a retail point that had no chip and pin equipment, so that was bizarre and inconvenient. Sometimes banks require a pin at random too, as we all know. Then, to make things worse, the manager explained that "in the UK and Ireland" retailers don't have to offer chip and pin. Fair enough. But Dublin isn't in the UK. The UK and Ireland are two different countries - I could be wrong but I had the impression from this manager's accent that he was English. Maybe he's new to Dublin. I believe Aircoach started as an Irish company and has since been taken over by a larger UK-based conglomerate. But this seemed like unnecessary bad PR for Aircoach. Especially in a place full of tourists and business visitors to Ireland, we need them to know basic geography.”

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Posted 3 months ago

Hello, Thank you for making us aware. We only accept contactless payments at our stand & on board. At the moment, we do not accept chip & pin transactions. Sorry for any inconvenience caused.

Posted 3 months ago

“6.48am in the morning. Bus door did not open. Door stated turn clockwise to unlock so I did. A tiny red sign said in an emergency which the raging driver pointed out to me after shouting no one will get to the airport after what you done. Continued to raise his voice in front of all the passengers. I told him the sign confused me. 2nd time in years using the coach. Please change your signs or have the door open sooner because I thought I was causing the delay hence turning door clockwise. Visibility was bad as its pitch dark. It was the morning of storm ISHA too. I was blown to bits outside and could not see nor understand what the driver was signalling to me through the door. ..Sign should state please wait for driver to open door. Do NOT turn handle clockwise unless in an emergency.”

Helpful Report

Posted 3 months ago

We sincerely apologize for the inconvenience you faced when the bus door did not open at 6.48am in the morning. We acknowledge that the signage regarding the door lock was confusing and we deeply regret the misunderstanding it caused. Our intention is to ensure a smooth and hassle-free journey for all passengers, and we understand that this incident must have been frustrating for you. All doors are opened by the driver & should NOT be operated by travelling passengers. Furthermore, we also understand that the visibility was poor that morning due to the storm ISHA, making it even more challenging to comprehend the driver's signals. We apologize for any additional inconvenience this may have caused.

Posted 3 months ago

“Unhelpful, unfriendly and abusive staff and drivers. Driver of the 700 service shouted at my partner and called him an “asshole” for retrieving suitcases from right hand side of vehicle. He offered no help or instruction to us or the other (some elderly passengers) retrieving baggage at our stop and tried to drive away while the luggage door was still open.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate customers like yourself who provide us with valuable insights into their journeys. First and foremost, we would like to extend our sincere apologies for the unacceptable behavior exhibited by our staff and driver during your trip. It is completely unacceptable for a member of our team to be abusive towards any passenger. We deeply regret any distress or inconvenience caused to you, your partner, and the other passengers. We understand the importance of ensuring a safe and pleasant travel experience for all our customers, regardless of the circumstances. If you wish to provide more information at info@aircoach.ie, we could investigate the accident. Once again, we sincerely apologise for the unpleasant experience and hope to have the opportunity to serve you again in the future, providing you with a more positive Aircoach experience.

Posted 3 months ago

“2 different Aircoaches drove by Drumcondra bus stop despite passengers waiting, not a reliable service unless getting from city centre”

Helpful Report

Posted 3 months ago

Dear John, Thank you so much for taking the time to share your feedback with us regarding your recent experience with Aircoach. We truly appreciate hearing from our customers and value your input. Firstly, allow us to express our sincere apologies for the inconvenience caused by the two different Aircoaches that drove by the Drumcondra bus stop without picking up passengers. We are truly sorry for any inconvenience this may have caused you and other passengers. In order to give you a more satisfactory answer, could you please contact us by email at info@aircoach.ie with your booking reference. Once again, thank you for sharing your concerns with us, John. We value your feedback, and through your help, we can work towards providing a better travel experience for all our passengers.

Posted 3 months ago

“The bus was clean and the driver was good but it’s terrible that there are no toilets. The Dublin to Belfast route is 2 hours. The bus I was on was an unbranded one and actually did have a toilet but it was locked. Unfortunately I didn’t use the toilet before leaving the airport and pretty early in the journey realised I needed to go. I asked the driver for the key but he said it was out of order. I said I might need to get off and he said he wasn’t allowed to stop. I waited for an hour which was terrible and eventually put on my coat, grabbed my bag and demanded he let me off, whereupon he gave me the key and let me use the toilet. I am not annoyed at the driver, he was following protocol but it made for a very uncomfortable journey. I am someone with no health issue but people with weak bladders, pregnant women etc should avoid this service.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Aircoach. We genuinely appreciate your comments and want to ensure we address any concerns you may have. We are sorry to hear about your negative experience during your journey from Dublin to Belfast. We understand your concerns, but below 3 hours journey a toilet access is not mandatory, therefore not all our buses on that route have toilet available. Once again, we are sincerely sorry for the inconvenience you encountered and thank you for bringing this matter to our attention. We hope you will give us another opportunity in the future to provide you with a more enjoyable journey.

Posted 3 months ago

“Why have one rule for one passenger and other for another passenger? Use air coach each month and certainly will make other plans in the future. This along with the long waits at each stop with bright lights on a night service aren't the kind i would expect on a high end service.”

Helpful Report

Posted 3 months ago

Thank you very much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your honest review and apologize for the inconveniences you encountered during your journey. We are sorry to hear about the inconsistency in adhering to rules for different passengers. We understand that this can be frustrating and we assure you that we are taking your concerns seriously. We will review our processes and work towards ensuring a fair and consistent experience for all our passengers. We are also sorry for the long waits at each stop during your night service. We understand that this is not the level of service you would expect from us, and we apologize for any discomfort caused. Your feedback helps us identify areas for improvement, and we will do our best to address this issue and minimize waiting times in the future. We greatly value your patronage and would love to hear more about how we can enhance your experience. If you have any additional suggestions or specific actions you believe we should take, please do not hesitate to reach out to us. Your input is invaluable to us as we strive to provide the best service possible. Once again, thank you for bringing these matters to our attention. We hope that you will reconsider and give us another opportunity to serve you in the future. We remain committed to improving our service and providing a seamless travel experience for all our customers. Warm regards

Posted 3 months ago

“Even after paying for Flexi booking, I was unable to change my booking because the bus had already left it's initial destination, over two hours before I was meant to get on. The information given when paying for Flexi-booking implies that I should be able to change my booking up to one hour before my departure time, not the initial departure time of the bus. This is badly explained on the website, and when I called the helpline, I was greeted with a rude and unhelpful employee who was blunt and showed no sympathy, even though the bus I wanted to change to wasn't due to leave for another four hours. I use Aircoach all the time to travel to and from Belfast and Dublin but will now look into using other companies to cover this journey in the future.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to provide us with your feedback on your recent experience with Aircoach. We appreciate your valuable input and we apologise for the inconvenience you encountered. We sincerely apologise for the confusion regarding our Flexi-booking policy. We understand how frustrating it must have been to not be able to make changes to your booking. Furthermore, we are truly sorry for the unpleasant encounter you had with our helpline representative. We strive to provide exceptional customer service, and it is disheartening to hear that you experienced rudeness and lack of empathy. We will address this issue internally and ensure that all our staff members are trained to provide the utmost professionalism and compassion when assisting our customers. Your loyalty as a frequent traveller with Aircoach is highly valued, and we regret that this experience has influenced your decision to explore alternative transportation options for your Belfast-Dublin journey. We would genuinely appreciate the opportunity to regain your trust and loyalty. Please let us know how we can make things better for you. We are committed to addressing the issues you raised and taking steps to enhance our services. Your suggestions and recommendations would be greatly appreciated as we continually strive to improve our customers' experiences. Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us, and we hope to have another opportunity to serve you and provide you with a positive journey in the future.

Posted 3 months ago

“Flexi-book is a scam. Booked jorney from Charlsland Greystones to Dublin Airport, and return tickets three weeks later. I have contacted the Aircoach about 6 hours before our return jorney to cancel it (as we arrived later than we planned), only to find out that we have already somehow used the tickets, 4 minutes after boarding the bus to the airport (3 weeks earlier) and have to buy new tickets on our jorney home. The help desk person was very rude and just said that this is what is in their system and their system doesn't lie.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback on Aircoach. We truly appreciate your input and apologize for the issues you experienced during your journey. We are sorry to hear that you encountered difficulties with your Flexi-book tickets and that you had to purchase new tickets for your return journey. We understand the frustration this must have caused, especially considering the inconvenience of having to buy additional tickets. We sincerely apologize for any unpleasant interaction you had with our help desk representative. It is not the level of service we aim to provide, and we regret if their response came across as rude. Rest assured, we take your feedback seriously and will address this matter with our team to ensure more courteous and helpful assistance in the future. We want to make this right, and your feedback is invaluable in helping us improve our services. If you have any further suggestions or ideas on how we can make things better, please do not hesitate to share them with us. Once again, we appreciate your feedback and thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future.

Posted 3 months ago

“The 6.10am 700 at Radissun Blu hotel just didn’t turn up, had to wait in freezing temperatures for 30 minutes for the 6.40am bus. There’s no point in having timetables if you’re not going to provide the service.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate customers like you who provide us with valuable insights to help us improve our services. Firstly, we would like to extend our sincerest apologies for the inconvenience you had to face on the morning of the 6.10am 700 service at the Radisson Blu hotel. We understand how frustrating it must have been to wait in freezing temperatures for 30 minutes. Your feedback has brought to our attention that there was a lapse in our service provision in this instance, and we deeply regret the inconvenience caused. In order to rectify our shortcomings and improve our service, we would greatly appreciate it if you could provide us with more detailed information about your experience. Was there anything in particular that you think we could do to make things better? Your suggestions and insights will be invaluable in helping us address the issues and enhance the overall experience

Posted 3 months ago

“I was on Aircoach route 700 from the airport on Saturday, January 13. We encountered a delay in the city center due to a public march. Unfortunately, the driver seemed unaware of the situation and hadn't taken an alternative route. Eventually, all passengers had to disembark. My daughter and I, burdened with two heavy suitcases, had to walk to the nearest Dart station. I believe the driver should have been informed in advance, and a different route could have been chosen. This experience was not only an inconvenience but also a waste of our time and money.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Aircoach. We truly appreciate your honesty and apologise for any inconvenience caused during your journey on Aircoach route 700 on Saturday, January 13. We are deeply sorry to hear about the delay you encountered in the city center due to a public march, and we understand how frustrating it must have been to experience this while carrying heavy suitcases. Once again, thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and hope to have the opportunity to better serve you in the future.

Posted 3 months ago

“I’m my opinion aircoach is pretty useless when it comes to travelling direct to the airport. In this instance I’m referring to the cork to Dublin airport route. People travelling from the other end of the country to go to Dublin airport is horrible enough, but the does is not even direct. It goes into Dublin City first not taking into consideration anyone that need to catch a flight. I’m about to miss my flight because of this. If I could give no stars I would.”

Helpful Report

Posted 3 months ago

Dear [Reviewer],Thank you so much for taking the time to share your feedback about your experience with Aircoach. We truly appreciate your honesty and it's always valuable for us to hear from our customers. We sincerely apologize for the inconvenience you experienced during your trip from Cork to Dublin airport. We understand how important it is for travelers to have a seamless and direct journey, especially when catching a flight. We are sorry for any stress or frustration caused by our current routing through Dublin City. We would like to learn more about your specific situation and how we can improve our services. Could you please provide us with more details on what we can do better to cater to passengers in your situation? Your suggestions and input are highly appreciated as we constantly strive to enhance our customers' experience. Thank you once again for sharing your valuable feedback. We are committed to taking your comments on board and making the necessary improvements to better serve our passengers. If there is anything else you would like to share or discuss, please feel free to reach out to us. We value your input and look forward to hearing from you.

Posted 3 months ago

“I bought a flexi ticket and when I tried to change the hour i was charged for it. I talked to HELEN on the phone and she was extremely rude talking to me when she was not even able to give me an answer. Really bad experience after many years using this service”

Helpful Report

Posted 3 months ago

Dear Gonzalo, Thank you so much for taking the time to provide us with your feedback about your recent experience with Aircoach. We sincerely appreciate your valuable input. We would like to apologize for the inconvenience you encountered when trying to change the hour on your flexi ticket. It is truly disheartening to hear that you had such a negative encounter with our representative, Helen. We have taken note of your concerns and will address this issue to ensure that it does not happen again in the future. We are genuinely sorry that your longstanding relationship with our service was tarnished on this occasion. We value your support throughout the years and want to make things right. In order to improve your experience, we kindly ask you for suggestions on how we can rectify the situation and enhance our service to meet your expectations. Once again, thank you for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.

Posted 3 months ago

“14.30 aircoach 700 did not turn up opposite Talbot Hotel until 15.00”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Aircoach. We genuinely appreciate your effort in sharing your thoughts and concerns. We apologise for the inconvenience caused by our service on the 14.30 Aircoach 700, which did not arrive until 14:42 at the stop opposite Talbot Hotel due to circumstances outside our control. We understand that this delay disrupted your plans and we deeply regret any frustration or inconvenience it may have caused. We constantly strive to improve our services, and customer feedback is instrumental in driving these improvements. In light of this, we would greatly appreciate your suggestions on how we can enhance our service to prevent similar incidents from occurring in the future. Your input will play an essential role in helping us implement necessary changes and ensure a more efficient and reliable experience for all our passengers.

Posted 3 months ago

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