Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.15

“Would not be handy to make available the option to book the seat? This bus is always so crowded, especially from Cork to Dublin, and even if there is a que, some people skip it and this can cause frustration for others.”

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Posted 1 month ago

Hi. You can book a seat on the Aircoach online at Aircoach.ie up to one hour before the journey commences. This guarantees your seat and gives you priority boarding. Kind regards.

Posted 1 month ago

“Very reliably not on time or not there at a all. Would not trust the service for any serious travel arrangements like flight, business meetings or anything for that matter. Be ready to spend over an hour waiting in bus stops with no shade when it's raining, snowing, or very windy. If wasting a day commuting and not being able to forsee your arrival or departure times then it's good. More importantly the customer support line is insulting and frustrating. They'll answer the first time you call asking about a late bus, giving you an incorrect estimation of the bus times. Every other time they'll put you on hold and ignore your call. I mean there's a reason why they haven't built a real time tracking app, and that's to swindle naive customers. If I come across as angry then I have a right to be when I've no choice but to use it for over 6 months and I have nothing good to say.”

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Posted 1 month ago

Dear Omar,Thank you so much for taking the time to provide us with your feedback on your experience with Aircoach. We truly appreciate your honesty and openness in sharing your concerns with us. Firstly, we sincerely apologize for any inconvenience caused by the delays and unpredictability of our service. We understand that for important travel arrangements, such as flights or business meetings, reliability is of utmost importance. We deeply regret that we have failed to meet your expectations in this regard. We understand how frustrating it can be to wait in bus stops without any shade, especially during unfavorable weather conditions like rain, snow, or strong winds. Your feedback is duly noted, and we will strive to find solutions to provide more comfortable waiting conditions for our passengers in such situations. Furthermore, we genuinely apologize for any negative experience you had with our customer support line. It is unacceptable that you were given an incorrect estimation of bus times and that subsequent calls were ignored or put on hold. We take full responsibility for this and will work diligently to improve our customer support services to ensure that all queries are addressed promptly and professionally. Regarding the real-time tracking app, we understand your skepticism and frustration. While we have not yet developed such an app, we can assure you that our intention is to provide accurate and reliable information to our customers. Your feedback is invaluable, and we will use it to reevaluate our technology and explore options for implementing a real-time tracking system in the future. We understand and empathize with your frustration, Omar. It is disheartening to hear that you have been left with no positive experiences after using Aircoach for over six months. We genuinely want to make things better for you and all our customers. Please let us know how we can improve and what steps we can take to regain your trust. Thank you once again for sharing your concerns with us. Your feedback is highly appreciated as it helps us identify areas for improvement. We remain committed to providing a better experience for all our passengers. Best regards, Aircoach Customer Care

Posted 1 month ago

“Coach did not arrive for 12 minutes past scheduled time. Had to uber instead”

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Posted 1 month ago

Dear Derek, We would like to express our sincerest gratitude for taking the time to provide us with your feedback about your recent experience with Aircoach. We genuinely appreciate your effort in letting us know about your journey and apologize for any inconvenience caused due to the delay in our coach's arrival. We understand how frustrating it can be when transportation services don't adhere to the scheduled timings, resulting in unexpected inconveniences. We deeply regret that you had to arrange an alternative means of transportation like Uber. We strive to provide punctual and reliable services, and we apologize for falling short of your expectations on this occasion. Your feedback is truly valuable to us as it helps us identify areas where we can improve our services. We would like to invite you to share any specific suggestions or ways in which we can make your future experiences with Aircoach better and more seamless. Your input is essential in helping us enhance our operations and meet our customers' expectations. Once again, we appreciate your valuable feedback and extend our sincerest apologies for any inconvenience caused. We hope to have the opportunity to serve you better in the near future. Warm regards, [Aircoach Customer Support]

Posted 1 month ago

“The Airport servíce to Dublin was canceled at 2hrs notice which forced me to make alternative travel plans. Aircoach refused to issue a refund as part of their terms and conditions. Terrible customer service. Choose Citilink always”

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Posted 1 month ago

Dear Paul,Thank you for taking the time to provide your feedback on your recent experience with Aircoach. We appreciate customers like yourself who make the effort to let us know about their travel experiences. We sincerely apologize for the inconvenience caused by the cancellation of the Airport service to Dublin at such short notice. We understand that this forced you to make alternative travel arrangements, causing a great deal of inconvenience. We apologize for any inconvenience this may have caused. Regarding the issue of the refund, we understand your frustrations. As per our terms and conditions, refunds may not be granted in certain circumstances. However, we value your feedback and will take it into consideration as we constantly strive to improve our services. We completely understand your preference for Citilink and respect your decision. If you have any suggestions on how we can enhance our services and make things better for our valued customers like yourself, we would greatly appreciate it. Your insights will be vital in helping us meet and exceed your expectations in the future. Once again, we apologize for any inconvenience caused and thank you for bringing your concerns to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Aircoach Customer Support

Posted 1 month ago

“As a customer of Aircoach, I recently encountered a disappointing situation that compelled me to share my experience. I made a booking with Aircoach and realized shortly after that I had inadvertently swapped my departure and arrival stops. Knowing I had the right to amend my booking within 48 hours as stated in Aircoach's terms and conditions, I promptly reached out to the company. However, to my dismay, Aircoach refused to accommodate my request, citing reasons that were not clearly outlined in their terms and conditions. Despite my efforts to adhere to their stated policies, I was met with inflexibility and disregard for customer satisfaction. Feeling left with no other recourse, I reluctantly purchased a new ticket, effectively paying twice for the same journey due to this issue. It's disheartening when a company fails to uphold its own standards and neglects the needs of its customers. As consumers, we rely on transparency and accountability from the businesses we patronize. Unfortunately, my experience with Aircoach fell short of these expectations. I urge Aircoach to reconsider their approach to customer service and honor the commitments outlined in their terms and conditions. Until then, I'll be hesitant to utilize their services in the future and will caution others to be wary of similar treatment.”

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Posted 1 month ago

Dear Steeve,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and apologize for the disappointing situation you encountered. We understand the frustration you must have felt when your request to amend your booking was met with inflexibility. We apologize for any confusion caused by our failure to clearly outline the reasons for refusing your request, as stated in our terms and conditions. It is never our intention to disregard customer satisfaction, and we deeply regret the inconvenience you experienced. Your feedback is valuable to us, and we appreciate your suggestion to reconsider our approach to customer service and honour the commitments outlined in our terms and conditions. We are currently reviewing our policies to ensure transparency and accountability, and your input will be taken into serious consideration. If there is anything more we can do to make things better for you, please let us know. We genuinely want to regain your trust and restore your faith in our services. We hope you will reconsider utilizing Aircoach in the future, and we will strive to provide you with a more positive experience. Once again, thank you for bringing this matter to our attention. Best regards, Aircoach Customer Service Team

Posted 1 month ago

“Can't access the free travel tried ringing but no answer”

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Posted 1 month ago

Thank you for taking the time to share your feedback about your experience with Aircoach. We sincerely appreciate customers like you who let us know how we're doing. We are truly sorry to hear about the issue you faced with accessing the free travel and the lack of response when you tried to contact us. We understand how frustrating this must have been for you, and we want to make it right. To improve our services, we would love to hear more about the specific problems you encountered. Could you please provide us with some details on what happened when you couldn't access the free travel? Additionally, we apologize for not being available when you tried reaching out to us. Our aim is to always be easily accessible to our customers, and we will definitely look into why there was no answer at that time. Customer satisfaction is our top priority, and we value your feedback immensely. Your comments will help us identify areas where we can make necessary improvements and ensure a better experience for all our customers. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback. Wishing you a pleasant day ahead. Best regards, Aircoach Customer Support

Posted 1 month ago

“Bus from athlone to airport is an hour late. How is that even possible? Shrug from the driver. If you pick a bus to suit a flight then you are time bound. 1 hour delay is a very big impact.”

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Posted 1 month ago

Dear Imelda,Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We greatly appreciate customers like you who let us know about their experiences, as it helps us improve our services. Firstly, please accept our sincere apologies for the inconvenience you faced when the Bus from Athlone to the airport was delayed by an hour. We completely understand your frustration and the impact this delay may have had on your travel plans, especially when timing is crucial for catching a flight. It's disheartening to hear that the driver's response was less than ideal. We truly value your input and want to make things better. We would greatly appreciate it if you could provide us with further details regarding your experience, such as the date and time of the journey, as well as any specific suggestions you may have on how we can improve our service. Your insights will be vital in helping us prevent similar situations from occurring in the future. Once again, thank you for reaching out and sharing your concerns with us. We hope to have the opportunity to make it up to you in the future and provide you with the excellent service that you deserve. Best regards, Aircoach Customer Support Team

Posted 1 month ago

“Was on the 2pm coach out of Dublin Airport to Athlone BnQ.-/2-3-24, had a dreadful experience with the way the bus was driven.. He started as a helpful driver to passengers- but completely different man behind the wheel. He had no patience for traffic- jumping lanes- ignoring red lights- was basically driving the bus like a van, throwing it in and outta lanes coming up by Liffey valley, I thought twas quiet dangerous and scary for the 30 or so passengers on board. Something should be said..!!🙏”

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Posted 1 month ago

Thank you so much for taking the time to provide feedback on your recent experience with Aircoach. We truly appreciate your valuable input and sincerest apologies for the unpleasant journey you encountered on the 2pm coach from Dublin Airport to Athlone BnQ. We are genuinely sorry to hear that the behaviour of the driver behind the wheel was not up to our usual standard. We understand how important it is for our passengers to feel safe and comfortable throughout their journey, and we deeply regret any distress caused. We would greatly appreciate it if you could share more specific details about your experience, such as the date and coach number, so that we can investigate the matter thoroughly and take appropriate action. Rest assured, the safety and well-being of our passengers is of utmost importance to us, and we will address this issue promptly. In our ongoing commitment to provide an exceptional travel experience, we are constantly working to improve our services. We would love to hear your suggestions on how we can prevent such incidents from occurring in the future and reassure our passengers that their safety is our top priority. Thank you once again for bringing this matter to our attention. We look forward to hearing from you and sincerely hope to have the opportunity to restore your faith in Aircoach during your future travels. Warm regards, Aircoach Customer Care Team

Posted 1 month ago

“I booked and paid for the 702 from the School house to Dublin airport at 11h13 this morning. The bus never turned up ! Nor did the following bus at 11h43. No massage nothing. I had to take a taxi and almost missed my plane.”

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Posted 1 month ago

Dear Jill, Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We greatly appreciate your feedback and apologize sincerely for the inconvenience you faced. We completely understand your frustration and disappointment when the 702 bus you booked and paid for did not arrive as scheduled. We sincerely apologize for the inconvenience caused there was delays caused by the weather conditions this morning which was beyond our control. We understand the urgency in reaching the airport on time and we sincerely apologize for the stress caused by having to rely on a taxi to avoid missing your flight. we once again apologise for the inconvenience this has caused. kind regards Aircoach Customer Service Team

Posted 1 month ago

“The pension card dont rekignice...I M free travelker...”

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Posted 1 month ago

Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate your feedback and apologize for any inconvenience caused. We understand your frustration regarding the issue with the pension card not being recognized. To ensure that this issue is resolved and to enhance our services for all travellers, we would greatly appreciate it if you could kindly share any specific details or suggestions on how we can improve. Your input is important to us, and we want to make sure that we address your concerns adequately. Again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. We look forward to any suggestions you may have and hope to have the opportunity to serve you better in the future.

Posted 1 month ago

“Driver would accept me as a passenger”

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Posted 1 month ago

Firstly, we would like to sincerely apologize for the incident regarding the driver not accepting you as a passenger. This behavior is certainly unacceptable and not at all aligned with our company's values. We completely understand your frustration, and please rest assured that we are deeply sorry for any inconvenience caused. Once again, we are truly grateful for your feedback and for bringing this matter to our attention. Your support means a lot to us, and we will take immediate action to rectify the situation. We are committed to providing excellent service to all our passengers and will work hard to ensure incidents like these do not happen again. If you have any further concerns or suggestions, please do not hesitate to reach out to us.

Posted 1 month ago

“Every time I go to get the 8.40AM 702 coach from Cabinteely to the Airport it is a minimum of 20+ minutes late arriving in Cabinteely. Today it arrived in Cabinteely 30 minutes late with a knock-on effect of arriving at the Airport 33 minutes late. Why do you not amend your timetable to reflect the consistent late arrival instead of misleading the public ? Why don't you have a live tracker so at least people can see how late your bus is running and make alternative arrangements as necessary ?”

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Posted 1 month ago

Thank you for taking the time to share your feedback regarding your experience with Aircoach. We sincerely appreciate your valuable input. We apologize for the inconvenience caused by the consistent late arrival of our 8.40AM 702 coach from Cabinteely to the Airport. We understand the frustration this can cause, especially when it leads to delays in reaching your destination. Your suggestion about amending our timetable to reflect the consistent late arrival is well-taken. We will definitely consider this and work towards providing a more accurate schedule to avoid misleading the public. Regarding your suggestion of having a live tracker, we understand the importance of providing real-time information to our passengers. We are actively exploring options to implement a live tracker system, allowing passengers to make alternative arrangements if necessary. We genuinely appreciate your feedback and would like to ask for your further assistance in improving our services. If you have any additional suggestions or ideas on how we can enhance our operations and ensure prompt arrivals, please let us know. Your insights as a valued customer are crucial for us to make meaningful improvements. Thank you once again for sharing your experience. We value your patronage and hope to serve you better in the future. Warm regards, Aircoach Customer Support

Posted 1 month ago

“Very Confusing, still could not order or print ticket to Din Laoghaire”

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Posted 1 month ago

Thank you for taking the time to share your feedback on Aircoach. We truly appreciate your valuable input and apologize for any inconvenience you experienced during your attempt to order or print a ticket to Dun Laoghaire. We apologize for the confusion you encountered, and we understand how frustrating it can be when technology does not meet expectations. We would like to learn more about your specific experience and understand the areas that require improvement. In order to address the issues you mentioned, we kindly request you to provide us with further details about the challenges you faced while trying to order or print your ticket. This will greatly assist us in making the necessary improvements to ensure a smoother and more user-friendly booking process for our passengers. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future. Best regards, Aircoach Customer Support

Posted 1 month ago

“I CAN'T FIND WHERE TO USE THE FREE TRAVEL”

Helpful Report

Posted 1 month ago

Dear Eileen You can either present your pass to the driver on the day and travel is free provided there is space. You can book online and reserve a seat for €2.00 each way or €4.00 each way from Cork and Galway. We appreciate your feedback. Best regards, Aircoach.

Posted 1 month ago

“Booked a ticket for coach that would take use from Dublin’s Upper O’Connell Street to Dublin Airport, at 9.15am. The website says to be at the bus stop ca 10 minutes prior to departure. We were there ar 9.00. The bus turned up at 9.50!!! That is 35 minutes late. Incredibly bad service for a routa that is meant to serve passengers to the airport. Many of those who were waiting at the hus stop with us had to catch a taxi instead. We had pre-booked and paid for the tickets but eoild have had to do the same, had the bus taken another 5 minutes to arrive. Thanks to the SUPER BAD service we needed to run through check in and had no time to eat before the flight. So skip this idiot service, and take the public city bus to the airport instead ( we saw no less than FIVE such buses depart from the bus stop next to the Aircoach stop while standing there for 50 minutes).”

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Posted 2 months ago

Dear Satu,Thank you so much for taking the time to share your experience with Aircoach. We greatly appreciate your feedback and apologize for the inconvenience you encountered during your journey. We understand how frustrating it must have been to wait for such a long time for the bus to arrive. We sincerely apologize for the delay and the impact it had on your overall travel experience. We understand that you and many others had to resort to alternative transportation, and we can imagine the stress and inconvenience it caused. We strive to provide a reliable and efficient service, and we acknowledge that we fell short of your expectations on this occasion. Your feedback is incredibly valuable to us, as it helps us identify areas where we can improve our service. We have taken note of the issues you mentioned, particularly the delay and the frequency of city buses compared to our service. We would like to ask for your assistance in making things better. please message us directly with more information on your trip. This information will allow us to investigate further and take necessary measures to prevent similar incidents in the future. Once again, we sincerely apologize for the inconvenience and frustration you experienced. We hope you will give us another chance to serve you in the future and provide you with the reliable and hassle-free transportation service you expected. Thank you for bringing this to our attention and for choosing Aircoach. Warm regards, Aircoach Customer Service Team

Posted 2 months ago

“Can't change ticket times after I made an error and web portal will not accept a new booking which I am happy to pay again. !”

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Posted 2 months ago

Dear Patrick,Thank you so much for taking the time to provide your valuable feedback on your experience with Aircoach. We truly appreciate it. Firstly, we would like to apologize for the inconvenience you faced regarding the ticket times. We understand how frustrating it can be when you are unable to change them, especially after making an error. We apologize for the inconvenience caused by our web portal not accepting your new booking, even though you were happy to pay again. Please accept our sincerest apologies for the inconvenience and frustration caused. Your feedback is crucial to us, as it helps us identify areas where we can improve our services. We would like to make things right and ensure that such issues are resolved in the future. In order to better assist you, we would appreciate it if you could provide us with more details on the specific problems you encountered. It would be helpful to know more about your experience and how we can enhance our services and website functionality. Again, we want to express our gratitude for your feedback. Customer satisfaction is our top priority, and we are committed to addressing any issues that may arise. We look forward to hearing from you and working towards making your future experiences with Aircoach much more enjoyable. Thank you once again, Patrick!

Posted 2 months ago

“I was waiting at westmoreland st from 3 pm on Tuesday 21 Feb. At 3.11 pm a number 700 drove past the stop without stopping. The next was due at 3.41 and arrived at 3.47. This is very poor service for people catching flights”

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Posted 2 months ago

Dear Carol,Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Aircoach. We truly appreciate customers like you who share their thoughts and help us improve our services. Firstly, please accept our sincerest apologies for the inconvenience you faced while waiting at Westmoreland St on Tuesday, 21 Feb. It is highly disappointing to hear that one of our buses, the number 700, did not stop despite your presence at the stop at 3.11 pm. Furthermore, we understand that the next bus, scheduled for 3.41 pm, arrived later than expected at 3.47 pm. We apologize for the inconvenience this caused, especially for those catching flights. We are deeply concerned about the quality of service you received, and we would like to assure you that we take these issues seriously. Your feedback has been duly noted, and we are actively working on improvements to prevent such incidents from occurring in the future. In order to make things better, we would greatly appreciate if you could provide us with further suggestions on how we can enhance our service and meet the needs of our valued customers like yourself. Your input is invaluable to us, and we are committed to making the necessary changes

Posted 2 months ago

“I take the air coach all the time (30x a year) because unfortunately they have a monopoly on south Dublin airport transportation. They’re ridiculously stringent and rude, and wont let you on a different line/time if your flight is delayed. There is “flexibook” at extra cost, but air travel is inherently unreliable re timing and you should not have to pay extra just in case something happens with your flight. Today the driver forced me to put my backpack under the bus citing “safety reasons” which were invalid. He singled me out, with all of the explanations and “rules” given being broken by the vast majority of other passengers with no comments. He also made very passive aggressive statements to me while trying to solve the problem HE created. It is also ridiculously expensive for no reason (18.50 for a return to Leopardstown is daylight robbery) and I’ve rarely had a driver without an unnecessary attitude. Unfortunately I do still have to use the service due to its monopoly, but begrudgingly so.”

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Posted 2 months ago

Hi, Thank you very much for taking the time to provide your feedback on your recent experience with Aircoach. We genuinely appreciate your willingness to share your thoughts with us. We apologize for the inconvenience and the negative experience you encountered during your journey. It is important for us to listen to our customers' feedback in order to improve our services. We understand your frustration with the lack of flexibility in changing lines or times due to flight delays. We would like to highlight that when travelling from Dublin Airport or Belfast International Airport, and where there has been a flight delay, passengers may be allowed to travel on a later journey than the one booked providing there is a seat available on the coach and that it is within 24hours of the service they had originally booked on. In all other cases, customers will be required to purchase a new ticket and claim from their airline/travel insurance for refunds of any unused tickets. Regarding the issue you mentioned with your backpack, we apologize for any discomfort caused. Our primary concern is always the safety and well-being of our passengers, but we understand that the explanations provided to you may have seemed inconsistent. We will address this matter with our drivers to ensure a more consistent approach and avoid situations where any passenger feels targeted or singled out. We also appreciate your feedback on the cost of our service. We constantly review our pricing structure to ensure it remains competitive in the market. We will take your comments into account during our discussions on pricing in order to offer a more satisfactory and reasonable solution for our customers. We are committed to providing a pleasant and hassle-free experience for all our passengers. Your feedback helps us identify areas of improvement, and we would love to hear more from you on how we can make your future journeys with Aircoach better. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your continued patronage. Best regards, Aircoach Customer Care

Posted 2 months ago

“I was on time to the bus stop, I still had 2 minutes to get in to the bus. I had my visa appointment today, bus driver even after seeing me getting in did not open the bus door and said I can’t open it’s time now. Ridiculous customer service by aircoach driver. Please do refund my amount.”

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Posted 2 months ago

Hello, Customers should be present at the appropriate stop, and make themselves known to the driver, at least 10 minutes before the scheduled departure time to ensure a timely departure. If the customer does not present themselves in good time their seat reservation cannot be guaranteed and may be made available to walk up customers. Sorry for any inconvenience caused.

Posted 2 months ago

“I would advise any person thinking of booking this company avoid at all costs. The attitude of the employee at their call centre was nothing short of disgraceful, an absolute total absence of customer service I personally found shocking. I will NEVER use this company again. DO NOT MAKE THE MISTAKE OF THINKING TGEY CARE FOR THEIR CUSTOMERS.”

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Posted 2 months ago

Thank you very much for taking the time to share your feedback regarding your experience with Aircoach. We truly appreciate your valuable input and apologize for the negative encounter you had with one of our employees. It is disheartening to hear that the level of customer service you received fell short of your expectations and left you feeling shocked. We deeply regret any inconvenience caused and want to assure you that this is not reflective of the standard of service we strive to provide. We are committed to ensuring that each and every customer receives top-notch assistance and support throughout their journey with us. Please accept our sincerest apologies for any frustration or disappointment you experienced. We understand the importance of excellent customer service and we are committed to addressing this issue promptly. We value your feedback, and we would greatly appreciate it if you could provide us with further details about your experience so that we can investigate the matter thoroughly. Your insights will help us improve our call operations and ensure that no other customer encounters a similar situation in the future. Once again, thank you for bringing this matter to our attention and for giving us an opportunity to rectify our shortcomings. We genuinely care for our customers and we deeply regret that we failed to demonstrate this during your recent interaction. Should you have any additional concerns or suggestions, please feel free to reach out to us. We are determined to learn from this experience and work towards providing you, and all our customers, with the highest level of customer service. Thank you for your understanding and we hope to have the opportunity to restore your trust in Aircoach. Warm regards,

Posted 2 months ago

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