Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My bus was cancelled and I was asked to contact support for a refund. I contacted support for a refund and was told my ticket was not refundable because I didn’t take the flexible ticket. This is a scam, the person who got the ticket didn’t even take the time to read it, waste of my time.”

Helpful Report

Posted 10 months ago

“Overcharged on bus , told I was a student and got charged full adult price! No solution offered when emailed about it. No vouchers or refund available. Highly disappointed”

Helpful Report

Posted 10 months ago

“I am disappointed with the way my recent issue was handled. I booked tickets for several passengers via the Ryanair platform for a transfer to the airport. Although I selected the correct travel date during the booking process, the tickets I received were for a different day. When I contacted Aircoach to request a change, I was told to reach out to Ryanair. While I understand the booking was made through their platform, Aircoach is the actual service provider and, in my opinion, the most appropriate party to handle such a change. It was frustrating to be redirected instead of receiving assistance. I expected better support and more flexibility from your team.”

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Posted 10 months ago

“Booked and paid for the trip from Dublin City Centre to Dublin Airport, only to be made aware after I paid that we were only allowed two bags...and we had three .. Nowhere was it made clear to me that this was the case before I paid.. and no refunds .. 12 pounds wasted .. Need to have this info up front when you are going to book .. Very poor service and wouldn't recommend this company to anyone ... Australian travellers”

Helpful Report

Posted 10 months ago

“I had booked a coach for early in the morning, only to realise that it had been suddenly cancelled. Had I not checked my email before leaving my home, I would have made a futile trip to the bus stop. However, this is just the beginning. To get my refund, I had to walk through chains of emails providing multiple financial details from virtual card number to bank transaction authorisation code to my bank account details to get the money, which was duly mine. It was a harrowing process to get the refund, which should have been a simpler process like any other online transaction. Hopefully, I get my refund as I am waiting for it to reflect in my bank account. This experience has deterred me from making any bookings with this coach, which is a shame.”

Helpful Report

Posted 10 months ago

“The aircoach no longer operates from my area so I had to take two other modes of transport just to get to a stop that it goes from. I booked online only then to get an email to say that that time/route was cancelled. Very inconvenient as my only options then were to get multiple modes of transport with cases or fork out about 100 for a taxi. Very disappointed, would not recommend.”

Helpful Report

Posted 10 months ago

“Absolutely terrible customer service and extremely unhelpful. They saved my card information without consent and charged me for tickets I did not buy nor receive. Extremely disappointing and unacceptable.”

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Posted 10 months ago

“Bus never came, I had to get a taxi to be on time for my flight. They made the error, and should pay the difference between the fare that I had paid and the taxi fare. I was advised that I could get the next bus. I would have missed flight...”

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Posted 10 months ago

“Buses not frequent enough. Limited hours for actually speaking to customer service. Long journey times - no express option”

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Posted 10 months ago

“Driver failed to stop for no clear reason. Extremely poor response after numerous emails. AirCoach’s service has deteriorated significantly in recently in recent years. I won’t be using time any time soon.”

Helpful Report

Posted 10 months ago

“Avoid at all costs We booked a return journey from Dublin AirPort to the City Centre Our pick location was bus stop 2507 for the return journey. We arrived at the location in plenty of time. Sat in the bus stop waiting then the bus arrived and drove straight past without stopping. Although Aircoach offered a refund of the return journey we were still out pocket for 30 euros we paid for a taxi. Apparently according to Aircoach it was our responsibility to be there on time for a journey which we were. Not there fault that the driver never stopped thus causing our financial loss. Terrible customer service. I would use the Dublin Express next time”

Helpful Report

Posted 10 months ago

“You refused to credit me with refund, eventhough I cancelled the evening before. Not a good way to do business. Not a contact number to be found either. If one cant use the service, we should be refunded.”

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Posted 10 months ago

“You cannot book for a Saturday when using a mobile phone. The timetable is set up for booking via tablets or laptops.”

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Posted 10 months ago

“Poor! No information how to get to Belfast Airport .And you are in the Travel Business? Not good that you have overlooked one of key issues travellers are interested in”

Helpful Report

Posted 10 months ago

“customer service too slow in getting back. Didn't read the query addressed properly.”

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Posted 10 months ago

“Not happy at all. I found bus driver very rude..Asking people not talk on the phones,and kids being very loud..i defenetly wont book it again..”

Helpful Report

Posted 10 months ago

“I booked a return Aircoach ticket alongside my Ryanair flight booking. Unfortunately, they got the direction of travel wrong - simple mistake, but apparently not so simple to get it rectified. When I contacted you, you said that I must contact Ryanair and when I contacted Ryanair, they told me to resolve it with Aircoach!!”

Helpful Report

Posted 10 months ago

“Having missed the last aircoach to Leopardstown because my flight was delayed, I was informed that the next aircoach was at 2.30am. A two hour wait. Nobody wants to wait 2 hours to get to Stillorgan. I couldn't cancel my Aircoach ticket as I was in the air. I cant afford taxis. I ended up waiting a long time for a bus to town and walked to Bray from there. I didn't arrive home until 6am. Absolutely wrecked. When I asked Aircoach for a refund they told me to claim off my airline or my insurance. My insurance won't pay as there is an excess worth more than the aircoach ticket and we all know Ryanair don't give a fiddlers. Won't be using aircoach again. I find some of the staff rude and unhelpful. Some are lovely. Service is non existent in Bray. Will drive in future.”

Helpful Report

Posted 10 months ago

“702 never showed at DUB for my reserved 5:05 dep't on Mon Aug 15. Shocking how this all went down: First, that a public bus just cancelled, especially that no text or email warning came to us, even though we had a reserved ticket on that bus. Planning travel into and through a major airport, you expect more professionalism from the public transport sector. For New Yorkers departing on the JFK 5pm flight, you arrive between 4-4:30am, so depend on a bus ticket working, as the DART doesn’t start running until 6am. We flew all night. Then stood in the rain for over an hour before giving up on the 702 and taking the 700 to O’Connell Bridge. Walked to DART and waited for 6:09 going south toward our desination in Dalkey. Pretty gruesome end to an all night flight.”

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Posted 10 months ago

“Expected a 700 bus at 120am per the schedule. Bus was a no show. I had to wait till 220am. You have reduced the service something terrible- you no longer serve Cabinteely so I had to get off in stillorgan to get an E1 which was not due for another 40m so I ended up hailing a taxi. You used to have a good service but now you have cut it back so much it is no longer a viable nor trustworthy service. I will seek alternative options for Dublin airport in the future.”

Helpful Report

Posted 10 months ago

Aircoach is rated 4.0 based on 19,349 reviews