Our bus was over 25 minutes late. When it arrived it only had room for one passenger. There was at least 18 passengers waiting!!! The driver said the next bus would arrive in 5 minutes. However a bus did arrive but on a different route. The driver kindly took us to terminal 2 at Dublin Airport and we walked to terminal 1. When you have paid for a service you don’t receive it is very disappointing. I did raise my upset by email. But got a response implying it was out of their hands, I should have got another bus. No real apology or offer of any compensation. We could have missed our flight, my friend is unwell and the walk to terminal 1 was very difficult. Not recommended at all.